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Exus Financial Suite
Vad är Exus Financial Suite?
EXUS EFS är en omfattande finansiell uppsättning av programvaruapplikationer som kan användas direkt och hanterar kreditrisker under hela kontolivscykeln, från utbetalning till avskrivning eller skuldförsäljning. EXUS Loan Collections hjälper organisationer att tidigt identifiera och behandla kreditrisker, utföra effektiva indrivningar, hantera rättsliga förfaranden och återkrav och få en detaljerad insikt i portföljutveckling, insamlingsstrategier och resurseffektivitet.
Vem använder Exus Financial Suite?
EXUS Financial Suite för inkasso- och indrivningstjänster betjänar banker, finansiella tjänsteorganisationer (långivare, leasing, finansiering, inkassobyråer), teleoperatörer och allmännyttiga företag.
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Recensioner av Exus Financial Suite
Future proof, rich of functionalities and up and running in a matter of weeks.
Kommentarer: Business users are happy so far and we will continue to roll out to our remaining European offices. The tool is easy to use and also the performance is optimal. We're working with the cloud version (on Azure) and we did not experience a single performance problem so far. The Exus employees are knowledgeable people and working with them was (and still is) a pleasure.
Fördelar:
The product is full of features which are useful for our business community. The tool is easy to use and our users felt comfortable working with it quickly. From implementation perspective we had the application running (cloud version) in just a few weeks. No coding is needed only configuration. The application also offers advanced functions with help of analytic tooling. We are not using this yet but we want to keep improving our business process so this will definitely be something we will consider in the future. With help of the knowledgeable Exus consultants we managed to gather the requirements, train and implement in a matter of weeks with positive results and positive feedback from the business community.
Nackdelar:
We're looking into possibilities to use AI in the near future, this is not yet fully developed within the application. We're using EFS (Exus financial suite) and we might be looking into additional modules for use in the future. EFS is mainly focusing on Collections and we want to support our Recovery process also in a better way, we still need to further investigate the options.
Svar för EXUS
för 4 år sedan
Dear Harm, Thank you for your thorough feedback. Our recent advancements in AI now include an intelligent customer segmentation feature. We are more than happy to have a session to show you what is offered. Thank you
Capterra review – Aristomenis Simos
Kommentarer: Positive experience, having joined my current organization with EFS already implemented, I was able to catch up quickly on the implemented strategies, with the help of EXUS team. All collections processes are in one place and this facilitates the overall monitoring of the activity. Excellent support level for day to day issues and requests for changes. Working on a managed service, we can focus on collections, having the software in place without performance issues.
Fördelar:
Adapts very smoothly to various markets, while changes in the strategy are made in a controlled and efficient way. Easy to use at all levels, from the end users to the administrator. Ability to perform changes without requiring any IT knowledge. A lot of functionalities that can be implemented to achieve business objectives.
Nackdelar:
While entering our 3rd year on EFS, we are still on the learning curve, need to explore more on the possibilities that EFS can offer us, and streamline our processes so to achieve the best possible results.
Flexibitily EFS Solution
Fördelar:
Very flexible solution to solve any collection challenges
Nackdelar:
- Flexibility solution requires more advance admin user - Admin has to know and remember dependency between menus since it isn't well described in the documentation
Svar för EXUS
för 5 år sedan
Dear Agung, Thank you for taking the time to provide your feedback. EFS is a very flexible solution which allows business administrators take full control of the system's configuration. Our latest version of EFS, v.7, greatly simplifies the operating model and provides an even easier to use strategy designer. We would be more than happy to walk you through this new powerful tool, which substantially eases the business administrator's task, so that you get a feeling of the improvements we have done in this area and share your insights. Our Customer Success team will be contacting you shortly to follow up on this.
Overall Sberbank experience
Kommentarer: All collection processes are now in one place, visible to all users (from beginning until the end).
Fördelar:
Ability to customize, change processes alone, without CR's. All information's are in one place, customer friendly - easy to use it. EXUS and Infosistem team are great support at any part of building this tool and now, after go live, in making changes and adjusting processes to our needs.
Nackdelar:
As we are beginners in using this software, we need to learn, get more time to become familiar with all parts and to understand it more (administrator part - learning how application "think")
Svar för EXUS
för 5 år sedan
Dear Petra, Thank you for providing your feedback, this will help us improve our service. Our latest version of EFS, v.7, greatly simplifies the operating model and provides an even easier to use strategy designer. We would be more than happy to walk you through this new powerful tool, which substantially eases the business administrator's task, so that you get a feeling of the improvements we have done in this area and share your insights. Our Customer Success team will be contacting you shortly to follow up on this.
Easy to adapt, user platform, fast changing support.
Kommentarer: It serves critical process with desired quality both functional and non-functional.
Fördelar:
1. EXUS company has always listen their customers, adaptive and good support mindset. 2. They continuously improves their software packages. 3. Software; Easy to adapt, user platform, fast changing support.
Nackdelar:
1. Lack of Sense of urgency and capabilities of Customer Experience (Production support team).
Svar för EXUS
för 5 år sedan
Dear Praweena, We value your feedback and our Customer Success team will contact you in order to see what steps we need to take to further enhance your experience. Please note that we have already taken steps towards changing our SLA response times and would be more than happy to share them with you.
