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Case IQ
Vad är Case IQ?
Ärendehanteringsprogrammet i-Sight är en webbaserad plattform som hanterar utredningar om efterlevnad och etik och rapporterar om aggregerade data för att bedöma och minska riskerna. i-Sight är en viktig del av ett kraftfullt antikorruptionsprogram, från uppgiftsinsamlande via telefon, webbformulär eller andra rapporteringsmekanismer till slutrapporter. i-Sight hjälper företag att snabbt rapportera, utreda och lösa fall av mutor, korruption och bedrägeri, vilket minimerar risken för sanktioner och böter.
Vem använder Case IQ?
Vår kundkrets består av medelstora till stora organisationer över hela världen, inom allt från finansiella tjänster, försäkringar och infrastruktur till hälso- och sjukvård, tillverkning, detaljhandel och livsmedelstjänster.
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Recensioner av Case IQ
The best customer management software that i've used
Kommentarer: Nowadays every customer query or complaint is attended to promptly
Fördelar:
There is live support 24/7 available to the users It is easily integrated with most software platforms such as Android, Windows Cost-effective
Nackdelar:
When the systems are down, this software also goes down and this makes the follow -up of the set complaints hard to effect
Övervägda alternativ:
Valfilm USA i-sight Review
Kommentarer: We are able to more effectively communicate the progress of case resolution to the customer. This software has improved our customer relationships. Our customer appreciate our ability to keep them abreast of how our investigations and resolutions are proceeding.
Fördelar:
We find the amount of information we can add to each case through the initial case opening module as well as the Files, Product and Root Cause/Corrective Action modules to be extremely helpful is resolving cases. This software easily replaced our former method of capturing information used to close complaints.
Nackdelar:
We have not found reporting to be helpful yet.
Latest Version (June 2023)
Fördelar:
The features and functionality of the yellowfin was exciting to see the demo. The set up and the way the customer can now edit/create their own landing for a faster approach of what is constantly used. I really like the demo showing how the Roles for users can be adjusted (Super Admin, Accounting, etc.) on what can/ can't be done.
Nackdelar:
Configurable SSO can be done on the front end with no charge now. Would someone on the Case IQ need to work with internal IT on our end?
Great software
Kommentarer: Great experience. Software helps us with our daily maintenance of our records. We can custom run reports and get the data required to get our reporting requirements satisfied.
Fördelar:
i-Sight has been customized to perfectly meet our needs to track files. Once the software was setup based on our needs, it took our staff sometime to figure out what fields to add to make the software work for us. Now that software is working to satisfy our needs, it's great. Very easy to use and understand.
Nackdelar:
Screens (in our customized software) do not have a link to go to a previous/next record. So the web browser back button needs to be used. It's a nice to have if this was a standard feature.
Does What it's Supposed to
Fördelar:
i-Sight focuses mainly on incident report management. As a supply chain specialist, I also deal with customer feedback and responses. During times of incident regarding our products, it is a great deal to be able to keep data of this incident and to be able to keep log of this for future uses. It is very helpful and useful in incident management. A software every company needs.
Nackdelar:
Features are very specific and minimal. Hoping for future updates for additional useful features.
