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Vad är LiveChat?

LiveChat erbjuder ett kostnadseffektivt sätt för ditt supportteam för att leverera en fantastisk upplevelse under hela kundresan. Det gör kundservicen mer effektiv genom att låta dig hålla flera chattsessioner samtidigt, skicka svar på vanliga frågor, lägga till chattaggar, granska chattutskrifter och skicka filer till kunder via chattfönstret.

Vem använder LiveChat?

LiveChat används av företag över hela världen och från alla branscher. Nystartade företag, små och medelstora företag och bolag litar alla på LiveChat i sina dagliga kundserviceuppgifter.

LiveChat Programvara- 1
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LiveChat Programvara- 5

Är du inte helt övertygad om LiveChat? Jämför med ett populärt alternativ

LiveChat

LiveChat

4,6 (1 692)
24,00 US$
månad
Gratis version
Gratis provperiod
58
105
4,6 (1 692)
4,5 (1 692)
4,6 (1 692)
VS.
Startpris
Prissättningsalternativ
Funktioner
Integrationer
Enkel användning
Valuta för pengarna
Kundservice
20,00 US$
månad
Gratis version
Gratis provperiod
87
195
4,4 (4 311)
4,3 (4 311)
4,4 (4 311)
Gröna staplar visar den högst rankade produkten baserat på det genomsnittliga betyget och antalet recensioner.

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Recensioner av LiveChat

Medelpoäng

Totalt
4,6
Enkel användning
4,6
Kundservice
4,6
Funktioner
4,5
Valuta för pengarna
4,5

Recensioner efter företagsstorlek (antal anställda)

  • <50
  • 51-200
  • 201-1 000
  • >1 001

Hitta recensioner efter betyg

5
70%
4
25%
3
4%
2
1%
1
0%
Karan
Karan
software devloper i Indien
Verifierad LinkedIn-användare
Informationsteknologi och tjänster, 10 000+ anställda
Har använt programvaran för: 1 + år
Recensentens källa

This feature is very easy to use and it helpful for the customers and time savier and more efficient for your needs

4,0 i fjol

Kommentarer: its very posive expirience with live chat users find it is very easy to use, convenient, and effective

Fördelar:

customers can simply click on a chat button on capterras websites to start a conversation with an agent.

Nackdelar:

capterra is constantly updating its live chat features

Cheryl
BDC Manager i USA
Bil, 51‒200 anställda
Har använt programvaran för: 2 + år
Recensentens källa

Easy way to communicate with customers and shoppers

5,0 för 2 år sedan

Kommentarer: Would highly recommend as the software is basic and intuitive to use. Can easily train new employees within minutes of use. Customer support is excellent as well.

Fördelar:

Easy of use of the software as it is intuitive and basic.

Nackdelar:

Sometime the notifications would be missed and we weren't sure if it was our hardware of the software itself.

Verifierad recensent
Verifierad LinkedIn-användare
Läkemedel, 11‒50 anställda
Har använt programvaran för: 6-12 månader
Recensentens källa

Far too expensive against identical options

3,0 för 10 månader sedan

Fördelar:

Simple to use and fairly self serve- if at a large organisation where chat only is the priority id say it would be work well.

Nackdelar:

The cost is far too much for basic level users. With competition from so many alternative options that offer help centre and WhatsApp integrations for 1/5th of the price or freemium - paying £500 a month for live chat seems absurd

Violet
Manager i Kanada
Jordbruk, 51‒200 anställda
Har använt programvaran för: 2 + år
Recensentens källa

Why LiveChat is the Best Customer Support Tool

5,0 för 3 månader sedan

Fördelar:

LiveChat is the most robust tool that I have ever used to offer customer support on my end. Availability of mobile application is another great aspect about LiveChat which support audio calls and live chat.

Nackdelar:

LiveChat doesn’t have CRM inbuilt tools but it seamlessly integrate with external apps and APIs

Ibrahim
Senior Partner i Australien
Ledningsrådgivare, 11‒50 anställda
Har använt programvaran för: 2 + år
Recensentens källa

What I Encounter with LiveChat

5,0 för 4 månader sedan

Kommentarer: Live chat through LiveChat help resolve customer issues rapidly.

Fördelar:

Allocating call logging, monitoring and recording features in one place is what I like most about LiveChat.

Nackdelar:

I have never come across drawbacks ever since 2022.

Joyce
News Correspondent i Storbritannien
Broadcast Media, 51‒200 anställda
Har använt programvaran för: 1 + år
Recensentens källa

Am Amazed With LiveChat

5,0 för 2 månader sedan

Kommentarer: It gets the work done fast and well every time.

Fördelar:

This platform is a very useful tool because it has helped resolve issues with our customers. LiveChat has enhanced our interactions with our clients and this is why I love LiveChat. It has the best and reliable features like HelpDesk.

Nackdelar:

I haven't had any issues with LiveChat at all.

Niel Winston
Niel Winston
Remotasks.com i Filippinerna
Verifierad LinkedIn-användare
Datornätverk, 51‒200 anställda
Har använt programvaran för: Gratis provperiod
Recensentens källa

Highly recommended

5,0 för 8 månader sedan

Kommentarer: I LOVE USING LIVECHAT I HIGHLY RECOMMENDED THIS WEBSITE TO THE COSTUMER

Fördelar:

When they approach on costumer i feel very comfortable when asking youre problems and livechat helps you solve youre questions

Nackdelar:

Asking question ,asking questions in live chat when they approach to you i feel very comfortable using livechat

Olanrewaju
National Vice Chairman i Australien
Religiösa institutioner, 201‒500 anställda
Har använt programvaran för: 2 + år
Recensentens källa

Live Chat 💬 Boost Customer Satisfaction which Get Enhanced by LiveChat

5,0 för 3 månader sedan

Fördelar:

LiveChat allows me to record and monitor calls in one single integrated repository. Issue tracking and incident management are other key relishes which I gain with LiveChat.

Nackdelar:

I have never experienced issues when using LiveChat, even though I don’t use it on a daily basis.

Shea
Ecommerce Specialist i USA
Sportartiklar, 11‒50 anställda
Har använt programvaran för: 2 + år
Recensentens källa

Easy to Use!

5,0 för 4 månader sedan

Fördelar:

easy to sort and I love the ability to save answers to common questions!

Nackdelar:

I truly cannot think of a complaint, it is pretty seamless.

Rebecca
Ny i USA
Miljötjänster, Egenföretagare
Har använt programvaran för: 1-5 månader
Recensentens källa

Good and easy

5,0 för 4 månader sedan

Fördelar:

The ease of using it. Not much work to put into using it

Nackdelar:

Could have a faster loading time when sending and receiving chats

Ibtissam
Customer services back officer i Marocko
Bank, 11‒50 anställda
Har använt programvaran för: 1 + år
Recensentens källa

Livechat review

4,0 i fjol

Kommentarer: I like everything about this application, i hope that everyone use it

Fördelar:

I like many options about this application : login in very fastly, make a good conversation with the clients real time managing, how you can talk and share screen while you talk

Nackdelar:

Actually i didn’t find something least about this application it helps me a lot in my work but i would say the price

matt
CEO i USA
Kundservice, 2‒10 anställda
Har använt programvaran för: 1 + år
Recensentens källa

LiveChat Review

5,0 i fjol

Kommentarer: Its been very positive. Customers like it and the staff enjoys being able to chat with customers even when they are away from the office or their desk

Fördelar:

Enables customers to actually chat with a live body online instead of speaking over the phone and allows for instant answers.

Nackdelar:

There is really no downside to LiveChat. We are a tech centered generation and people want instant satisfaction and LiveChat does that

Daniel
Daniel
Principal, Commercial Growth Operations Leader i USA
Verifierad LinkedIn-användare
Personalavdelning, 1 001‒5 000 anställda
Har använt programvaran för: 6-12 månader
Recensentens källa

Livechat immediately adjusts customer service

5,0 för 2 år sedan

Kommentarer: With Livechat, our customers have real-time access to the Customer Service and Sales department. It is very credible and also easy for novices to learn. Livechat comes with tons of features that benefit customer service reps by enabling them to work faster and more efficiently. The cost is justified, and recently the Livechat group introduced my institution to a Chatbot, which improved the performance of the customer service force by reducing the number of questions they have to answer. I believe Livechat is optimal for companies with customer service areas that wanted to have a training program for their support staff. Institutions that wanted a cost-effective but efficient way to communicate in real time with consumers also found Livechat to be a good fit.

Fördelar:

Livechat provides a day-by-day chat conversation summary, which offers a synthetic view of the evolution of the day-by-day performance statistics of the customer support area. The chat stickers help me find specific discussions within the thousands of discussions the customer support staff has had with travelers on the website. Livechat comes with a mobile-friendly chat plug-in that fits on the vast majority of the latest generation of smartphone screens. As a result, website users have a good experience when chatting with our representatives, regardless of the size of their computer or mobile screen.

Nackdelar:

Extremely happy with Livechat. There are no complaints that I can think of at this time.

Laly Noya
Laly Noya
CEO i USA
Verifierad LinkedIn-användare
Konsumtionsvaror, Egenföretagare
Har använt programvaran för: 2 + år
Recensentens källa

LiveChat is Reliable

5,0 i fjol

Kommentarer: Overall my experience with using Live Chat is positive.

Fördelar:

I like every aspect of the Live Chat feature.

Nackdelar:

There's nothing I dislike about using LiveChat.

mahfujur rahman
Provide Emergency Service i Bangladesh
Verifierad LinkedIn-användare
Datormjukvara, 11‒50 anställda
Har använt programvaran för: 2 + år
Recensentens källa

Hassle free live chat

5,0 i fjol

Kommentarer: In my opinion there is no alternative to LiveChat. I just love it.

Fördelar:

The quality is of LiveChat is beyond description. It construct a break free connection.

Nackdelar:

Ads are annoying though recently they have improved.

Alfazar
Call center i USA
Affärsmaterial och utrustning, 501‒1 000 anställda
Har använt programvaran för: 1 + år
Recensentens källa

My experince using this LiveChat

5,0 i fjol

Kommentarer: I dont have any problem because this things it helps me well to express my problems and needs highly recommended

Fördelar:

All features are very nice it feels you that you are welcome to that livechat highly recommended and nice

Nackdelar:

There's no missing because it's nice and perfect you can understand easily on how to navigate that LiveChat

Lirim
Instrumentation and Automation PLSC i USA
Mattillverkning, 201‒500 anställda
Har använt programvaran för: 6-12 månader
Recensentens källa

With LiveChat my customers are always happy with our service

5,0 för 8 månader sedan

Fördelar:

LiveChat is so easily integrated into any software we use for my side business hustle. We can track and get insight reports on how customers feel about our services. Thanks to the LiveChat option we are getting 5-star reviews for our customer service.

Nackdelar:

Everything is great about this app. No concerns. Love using it.

Haroon
Lead officer i Förenade Arabemiraten
Finansiella tjänster, 201‒500 anställda
Har använt programvaran för: Gratis provperiod
Recensentens källa

Live chat experience

4,0 i fjol

Kommentarer: Overall experience is best not the Excellent. There is more chances of improvement in some areas

Fördelar:

There is a lot of companies in fact trusty companies and we can know easily the answer of our query and also in fast and secure way

Nackdelar:

Sometime chatbot take too much time and response from the real person is late

Kimberly
Personal Trainer i USA
Hälsa, välbefinnande och fitness, Egenföretagare
Har använt programvaran för: 6-12 månader
Recensentens källa

Alive and Kicking!

5,0 för 5 månader sedan

Kommentarer: LiveChat seems to be a feature on almost everything I use now, and I love it because if I have any questions or concerns at all LiveChat is always readily available!

Fördelar:

Using LiveChat seems so easy and since i am so awkward over the phone, LiveChat was helpful without actually talking one-on-one with a person!

Nackdelar:

At first i was very nervous about using the LiveChat, because i wasn't familiar with it.

Verifierad recensent
Verifierad LinkedIn-användare
Telekommunikation, 201‒500 anställda
Har använt programvaran för: 2 + år
Recensentens källa

Customer Services Saver

5,0 i fjol

Fördelar:

Can be integrated on website and app. additional plus to SMS. custom customer segmentation to help in future targeting and know your audience

Nackdelar:

If you want better security features, it will be quite expensive.

David
David
CEO i Ungern
Verifierad LinkedIn-användare
Internet, 2‒10 anställda
Har använt programvaran för: 6-12 månader
Recensentens källa

Very good, very high quality, but expensive.

5,0 i fjol

Kommentarer: I am completely satisfied with what I experienced. Probably one of the best systems of its kind on the market.

Fördelar:

You can see that a lot of time and effort has been put into its development. The user interfaces are well thought out and everything works as it should. Among the many other features, it was the Chat that really caught my eye.

Nackdelar:

I cannot complain about the product itself. The pricing could be more affordable.

Nerissa
Consultant customer satisfaction i Sydafrika
Alternativ tvistlösning, Egenföretagare
Har använt programvaran för: Gratis provperiod
Recensentens källa

Not a hands on system

2,0 i fjol

Fördelar:

Nothing , was very disappointing overall..

Nackdelar:

The slow response to the end user .. causes more issues

Alison
Chat Agent i USA
Informationstjänster, Egenföretagare
Har använt programvaran för: 2 + år
Recensentens källa

Live Chat is a good software to use and it still done an awesome job!

5,0 för 2 år sedan

Kommentarer: Its good I still use it today.

Fördelar:

I love Live Chat because it easy to use and it gets the job done. As a Field agent it helps keep costs low and help with customer service.

Nackdelar:

The cost may be a little high but it pay for it self if you invest in the right tools for your business.

Tami
controller i USA
Bil, 2‒10 anställda
Har använt programvaran för: 1 + år
Recensentens källa

Easy solutions

5,0 för 11 månader sedan

Fördelar:

I like that I can get answers without having to call and wait on hold or email and wait for a response

Nackdelar:

Sometimes it takes a while to get a person to chat with

Shree Chandra
Live and E-Learning i Indien
E-lärande, Egenföretagare
Har använt programvaran för: 2 + år
Recensentens källa

Live chat

5,0 för 2 år sedan

Kommentarer: The software's customer's features and multi-channel support have customers to create a seamless customer experience the analytics and reporting tools have enabled agents to manage we chats and respond quickly to customer inquiries. Overall, LiveChat has received positive reviews for its user-friendliness, reliability and effectiveness in helping businesses improve we customer service.

Fördelar:

LiveChat has features that help all customers management their problem load effective such as canned responbility keyboard shortcuts and chat history.

Nackdelar:

LiveChat to all costumers with analisis and reporting machine to measure the performance of their customer service team, such as chat duration, customer satisfaction ratings and agent productivity