--- description: Få detaljerad information om LiveChat, dess användbarhet, funktioner, pris, fördelar och nackdelar från verifierade användarupplevelser. Läs recensioner och upptäck liknande verktyg på Capterra Sverige. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: LiveChat: Pris och betyg 2026 - Capterra Sverige --- Breadcrumb: [Hem](/) > [Kundtjänstsystem](/directory/22/customer-service/software) > [LiveChat](/software/62194/livechat) # LiveChat Canonical: https://www.capterra.se/software/62194/livechat Page: 1 / 70\ Nästa: [Next page](https://www.capterra.se/software/62194/livechat?page=2) > Premium Live Chat- och helpdesk-programvara som används av 30 000 företag. Prova LiveChat och förvandla ditt team till rockstjärnor för kundservice. > > Verdict: Rated **4.6/5** by 1723 users. Top-rated for **Sannolikhet att rekommendera**. ----- ## Overview ### Vem använder LiveChat? LiveChat används av företag över hela världen och från alla branscher. Nystartade företag, små och medelstora företag och bolag litar alla på LiveChat i sina dagliga kundserviceuppgifter. ## Quick Stats & Ratings | Metric | Betygsättning | Detail | | **Totalt** | **4.6/5** | 1723 Recensioner | | Enkel användning | 4.6/5 | Based on overall reviews | | Kundtjänst | 4.6/5 | Based on overall reviews | | Valuta för pengarna | 4.5/5 | Based on overall reviews | | Funktioner | 4.5/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Sannolikhet att rekommendera) | ## Om leverantören - **Företag**: Text - **Location**: Boston, USA - **Founded**: 2002 ## Commercial Context - **Startpris**: 25,00 US$ - **Pricing model**: (Gratis provperiod) - **Target Audience**: Egenföretagare, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Deployment & Platforms**: Moln, SaaS, webb-baserat, Mac (Desktop), Windows (Desktop), Android (mobil), iPhone (mobil), iPad (mobil) - **Supported Languages**: arabiska, danska, engelska, finska, franska, hebreiska, indonesiska, iriska, italienska, japanska, kinesiska, koreanska, nederländska, norska, polska, portugisiska, ryska, spanska, svenska, thailändska, tjeckiska, traditionell kinesiska, turkiska, tyska, ukrainska, ungerska - **Available Countries**: Afghanistan, Albanien, Algeriet, Amerikanska Jungfruöarna, Amerikanska Samoa, Andorra, Angola, Anguilla, Antigua och Barbuda, Argentina, Armenien, Aruba, Australien, Azerbajdzjan, Bahamas, Bahrain, Bangladesh, Barbados, Belgien, Belize and 203 more ## Funktioner - Aktivitetspanel - Aktivitetsspårning - Anpassningsbar branding - Anpassningsbara mallar - Användningsspårning / Analytics - Arbetsflödeshantering - CRM - Call Center-hantering - Chatbot - Chatt och meddelanden - Datasäkerhet - Datavisualisering - Engagemangsspårning - Feedback-hantering - Flera kommunikationskanaler - Flerkanalig datainsamling - Flerspråkig - Hantering av negativ feedback - Hantering av servicenivåavtal (SLA) - Hantering av undersökning / omröstning - Hälsopoäng - Inkorghantering - Kommunikationshantering - Kontaktledning - Konversationsintelligens - Kundchatt i realtid - Kunddatabas - Kundengagemang - Kundhistorik - Kundportal - Kundupplevelseshantering - Kunskapsbashantering - Köhantering - Livechatt - Mobilåtkomst - Offline-formulär - Ombordstigning - Prioritering - Proaktiv chatt - Samarbetsverktyg - Självbetjäningsportal - Task Automation - Textanalys - Transkript/chatthistorik - Undersökningar och feedback - Undersökningsstruktur NPS - Uppgiftshantering - Varningar / Meddelanden - Visuell analys - Överföringar / dirigering ... and 14 more features ## Integrations (121 total) - 1CRM - 1Password - 2way - ActiveCampaign - Adobe Commerce - Asana - Basecamp - Benchmark Email - BigCommerce - Breeze - Campaign Monitor by Marigold - Capsule - ChatBot - ChatGPT - Claude ... and 106 more integrations ## Support Options - E-post / Kundtjänst - Vanliga frågor / Forum - Baskunskap - Telefonsupport - 24/7 (Live-support) - Chatt ## Category - [Kundtjänstsystem](https://www.capterra.se/directory/22/customer-service/software) ## Relaterade kategorier - [Kundtjänstsystem](https://www.capterra.se/directory/22/customer-service/software) - [CRM-system online](https://www.capterra.se/directory/30072/online-crm/software) - [Programvara för live-chatt](https://www.capterra.se/directory/30797/live-chat/software) - [Programvara för kundengagemang](https://www.capterra.se/directory/30906/customer-engagement/software) - [CRM-system](https://www.capterra.se/directory/30671/customer-experience/software) ## Alternativ 1. [Freshdesk](https://www.capterra.se/software/124981/freshdesk) — 4.5/5 (3438 reviews) 2. [Slack](https://www.capterra.se/software/135003/slack) — 4.7/5 (24116 reviews) 3. [LiveAgent](https://www.capterra.se/software/102188/liveagent) — 4.7/5 (1786 reviews) 4. [Zendesk Suite](https://www.capterra.se/software/164283/zendesk) — 4.4/5 (4079 reviews) 5. [Tidio](https://www.capterra.se/software/144040/tidio-chat) — 4.7/5 (590 reviews) ## Recensioner ### "Waxstop - \[sensitive content hidden\] Saved ME" — 5.0/5 > **Scott** | *1 april 2026* | Alternativ tvistlösning | Recommendation rating: 10.0/10 > > **Fördelar**: \[sensitive content hidden\] got me back into my old account as i was still being charged but wasnt using it for so long. > > **Nackdelar**: nothing > > very good platform. ----- ### "Great Live Chat plugin for WordPress websites" — 5.0/5 > **Swagat** | *17 april 2026* | Konsthantverk | Recommendation rating: 8.0/10 > > **Fördelar**: LiveChat plugin has really helped us with the activating livechat feature on our business website. It is easy to set up, very reliable and has helped us capture more leads and close more sales. > > **Nackdelar**: The pricing is something that could be improved. It feels a bit high if compared with other competitors. ----- ### "LiveChat experience" — 3.0/5 > **Charles** | *15 maj 2026* | Logistik & Supply Chain | Recommendation rating: 5.0/10 > > **Fördelar**: It is a very comprehensive app, with many features and will be very useful once I learn how to use it. Customer support has been very good overall. > > **Nackdelar**: Very complicated. Difficult to get it setup and working correctly in my experience. I will know more once I have used it for a few weeks. For now, I am not that impressed. > > Good customer support, but very difficult to set up and learn to use. I have spent many hours trying to get the app to work on both my office PC and my iphone. ----- ### "LiveChat + HelpDesk - take a chat and summarize it into a ticket, perfect\!" — 5.0/5 > **Brian** | *22 februari 2026* | Datormjukvara | Recommendation rating: 10.0/10 > > **Fördelar**: I tried HubSpot in terms of live chat and notifications and was really disappointed. Then I read about LiveChat + HelpDesk and thought I would give it a try. the LiveChat notifications work on every message, I was also able to transform a conversation into a ticket when the chat ended with a workflow automation that worked the first time\! > > **Nackdelar**: the workflow automations were an obscure checkbox on the my user profile to enable beta features and the AI chat bot didn't help, but when I got to a real person this was quick. > > I'm going to buy this product for my business. I plan to sell https://gitopsmanager.io on AWS and Azure Marketplaces. I needed a LiveChat and Support Ticketing system and this is perfect\! My app manages kubernetes clusters in AWS / Azure and an opensource suite of tools to enable GitOps build and deployment globally. LiveChat and HelpDesk are critical to my success in offering great support experience to my customers. ----- ### "Excellent Tools for Responsive and Efficient Client Service" — 5.0/5 > **Colleen** | *10 april 2026* | Ideell organisationsledning | Recommendation rating: 10.0/10 > > **Fördelar**: LiveChat, ChatBot, and Helpdesk have been excellent tools for OFE. They have helped us improve responsiveness, organize inquiries, and provide better support to the job seekers and community members we serve. LiveChat makes real-time communication easy, ChatBot helps with quick answers and after-hours support, and Helpdesk keeps our team coordinated and efficient. These tools have strengthened our service delivery and improved the overall client experience. > > **Nackdelar**: Setting up LiveChat and a ChatBot can be a bit overwhelming, but the support team is excellent and will walk you through any challenges that occur. > > As a non-profit employment service organization, Opportunities for Employment (OFE) values tools that help us respond quickly, professionally, and consistently to the people we serve. LiveChat, ChatBot, and Helpdesk have been very beneficial for our team. LiveChat allows us to connect with job seekers and community members in real time, making it easier to answer questions, provide guidance, and create a welcoming first point of contact. ChatBot helps us extend support beyond regular office hours by responding to common inquiries and directing people to the right information or next steps. Helpdesk gives our team a more organized way to manage inquiries, track follow-up, and ensure nothing gets missed. Together, these tools have improved our responsiveness, strengthened the client experience, and helped us serve people more efficiently. ----- Page: 1 / 70\ Nästa: [Next page](https://www.capterra.se/software/62194/livechat?page=2) ## Links - [View on Capterra](https://www.capterra.se/software/62194/livechat) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | ko | | | nb | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Structured Data