--- description: Få detaljerad information om LiveChat, dess användbarhet, funktioner, pris, fördelar och nackdelar från verifierade användarupplevelser. Läs recensioner och upptäck liknande verktyg på Capterra Sverige. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: LiveChat: Pris och betyg 2026 - Capterra Sverige --- Breadcrumb: [Hem](/) > [Kundtjänstsystem](/directory/22/customer-service/software) > [LiveChat](/software/62194/livechat) # LiveChat Canonical: https://www.capterra.se/software/62194/livechat Page: 1 / 70\ Nästa: [Next page](https://www.capterra.se/software/62194/livechat?page=2) > Premium Live Chat- och helpdesk-programvara som används av 30 000 företag. Prova LiveChat och förvandla ditt team till rockstjärnor för kundservice. > > Verdict: Rated **4.6/5** by 1719 users. Top-rated for **Sannolikhet att rekommendera**. ----- ## Overview ### Vem använder LiveChat? LiveChat används av företag över hela världen och från alla branscher. Nystartade företag, små och medelstora företag och bolag litar alla på LiveChat i sina dagliga kundserviceuppgifter. ## Quick Stats & Ratings | Metric | Betygsättning | Detail | | **Totalt** | **4.6/5** | 1719 Recensioner | | Enkel användning | 4.6/5 | Based on overall reviews | | Kundtjänst | 4.6/5 | Based on overall reviews | | Valuta för pengarna | 4.5/5 | Based on overall reviews | | Funktioner | 4.5/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Sannolikhet att rekommendera) | ## Om leverantören - **Företag**: Text - **Location**: Boston, USA - **Founded**: 2002 ## Commercial Context - **Startpris**: 25,00 US$ - **Pricing model**: (Gratis provperiod) - **Target Audience**: Egenföretagare, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Deployment & Platforms**: Moln, SaaS, webb-baserat, Mac (Desktop), Windows (Desktop), Android (mobil), iPhone (mobil), iPad (mobil) - **Supported Languages**: arabiska, danska, engelska, finska, franska, hebreiska, indonesiska, iriska, italienska, japanska, kinesiska, koreanska, nederländska, norska, polska, portugisiska, ryska, spanska, svenska, thailändska, tjeckiska, traditionell kinesiska, turkiska, tyska, ukrainska, ungerska - **Available Countries**: Afghanistan, Albanien, Algeriet, Amerikanska Jungfruöarna, Amerikanska Samoa, Andorra, Angola, Anguilla, Antigua och Barbuda, Argentina, Armenien, Aruba, Australien, Azerbajdzjan, Bahamas, Bahrain, Bangladesh, Barbados, Belgien, Belize and 203 more ## Funktioner - Aktivitetspanel - Aktivitetsspårning - Anpassningsbar branding - Anpassningsbara mallar - Användningsspårning / Analytics - Arbetsflödeshantering - CRM - Call Center-hantering - Chatbot - Chatt och meddelanden - Datasäkerhet - Datavisualisering - E-posthantering - Engagemangsspårning - Feedback-hantering - Flera kommunikationskanaler - Flerkanalig datainsamling - Flerspråkig - Hantering av negativ feedback - Hantering av servicenivåavtal (SLA) - Hantering av undersökning / omröstning - Hälsopoäng - Inkorghantering - Kommunikationshantering - Kontaktledning - Konversationsintelligens - Kundchatt i realtid - Kunddatabas - Kundengagemang - Kundhistorik - Kundupplevelseshantering - Kunskapsbashantering - Köhantering - Livechatt - Mobilåtkomst - Offline-formulär - Ombordstigning - Prioritering - Proaktiv chatt - Samarbetsverktyg - Självbetjäningsportal - Task Automation - Textanalys - Transkript/chatthistorik - Undersökningar och feedback - Undersökningsstruktur NPS - Uppgiftshantering - Varningar / Meddelanden - Visuell analys - Överföringar / dirigering ... and 14 more features ## Integrations (121 total) - 1CRM - 1Password - 2way - ActiveCampaign - Adobe Commerce - Asana - Basecamp - Benchmark Email - BigCommerce - Breeze - Campaign Monitor by Marigold - Capsule - ChatBot - ChatGPT - Claude ... and 106 more integrations ## Support Options - E-post / Kundtjänst - Vanliga frågor / Forum - Baskunskap - Telefonsupport - 24/7 (Live-support) - Chatt ## Category - [Kundtjänstsystem](https://www.capterra.se/directory/22/customer-service/software) ## Relaterade kategorier - [Kundtjänstsystem](https://www.capterra.se/directory/22/customer-service/software) - [CRM-system online](https://www.capterra.se/directory/30072/online-crm/software) - [Programvara för live-chatt](https://www.capterra.se/directory/30797/live-chat/software) - [Programvara för kundengagemang](https://www.capterra.se/directory/30906/customer-engagement/software) - [CRM-system](https://www.capterra.se/directory/30671/customer-experience/software) ## Alternativ 1. [Freshdesk](https://www.capterra.se/software/124981/freshdesk) — 4.5/5 (3412 reviews) 2. [Slack](https://www.capterra.se/software/135003/slack) — 4.7/5 (24068 reviews) 3. [LiveAgent](https://www.capterra.se/software/102188/liveagent) — 4.7/5 (1757 reviews) 4. [Zendesk Suite](https://www.capterra.se/software/164283/zendesk) — 4.4/5 (4076 reviews) 5. [Tidio](https://www.capterra.se/software/144040/tidio-chat) — 4.7/5 (590 reviews) ## Recensioner ### "LiveChat + HelpDesk - take a chat and summarize it into a ticket, perfect\!" — 5.0/5 > **Brian** | *22 februari 2026* | Datormjukvara | Recommendation rating: 10.0/10 > > **Fördelar**: I tried HubSpot in terms of live chat and notifications and was really disappointed. Then I read about LiveChat + HelpDesk and thought I would give it a try. the LiveChat notifications work on every message, I was also able to transform a conversation into a ticket when the chat ended with a workflow automation that worked the first time\! > > **Nackdelar**: the workflow automations were an obscure checkbox on the my user profile to enable beta features and the AI chat bot didn't help, but when I got to a real person this was quick. > > I'm going to buy this product for my business. I plan to sell https://gitopsmanager.io on AWS and Azure Marketplaces. I needed a LiveChat and Support Ticketing system and this is perfect\! My app manages kubernetes clusters in AWS / Azure and an opensource suite of tools to enable GitOps build and deployment globally. LiveChat and HelpDesk are critical to my success in offering great support experience to my customers. ----- ### "Excellent Tools for Responsive and Efficient Client Service" — 5.0/5 > **Colleen** | *10 april 2026* | Ideell organisationsledning | Recommendation rating: 10.0/10 > > **Fördelar**: LiveChat, ChatBot, and Helpdesk have been excellent tools for OFE. They have helped us improve responsiveness, organize inquiries, and provide better support to the job seekers and community members we serve. LiveChat makes real-time communication easy, ChatBot helps with quick answers and after-hours support, and Helpdesk keeps our team coordinated and efficient. These tools have strengthened our service delivery and improved the overall client experience. > > **Nackdelar**: Setting up LiveChat and a ChatBot can be a bit overwhelming, but the support team is excellent and will walk you through any challenges that occur. > > As a non-profit employment service organization, Opportunities for Employment (OFE) values tools that help us respond quickly, professionally, and consistently to the people we serve. LiveChat, ChatBot, and Helpdesk have been very beneficial for our team. LiveChat allows us to connect with job seekers and community members in real time, making it easier to answer questions, provide guidance, and create a welcoming first point of contact. ChatBot helps us extend support beyond regular office hours by responding to common inquiries and directing people to the right information or next steps. Helpdesk gives our team a more organized way to manage inquiries, track follow-up, and ensure nothing gets missed. Together, these tools have improved our responsiveness, strengthened the client experience, and helped us serve people more efficiently. ----- ### "Unreliable service, wasted money, no support" — 1.0/5 > **Verifierad recensent** | *21 december 2025* | Juridiska tjänster | Recommendation rating: 0.0/10 > > **Fördelar**: Nothing. No reliable functionality, no support, no benefit for client management. The only positive aspect was the initial promise of a multi-site live chat solution, which on paper appeared suitable for managing client enquiries across several websites. Unfortunately, this promise was never fulfilled in practice. Beyond the basic concept, there was no real advantage, no reliability, and no tangible benefit in daily operations. The service failed to deliver any meaningful positive experience over the years of use. > > **Nackdelar**: The service disconnects without warning. Incoming chat requests receive no alerts. Browser use breaks mobile use and the reverse occurs. Functional limits are absurd for a paid service. The platform feels obsolete, slow, and exhausting to manage. Support was absent despite years of payments. Clients complained due to missed messages and lack of responses. > > I paid for this live chat service for years and it has consistently failed to work properly. The system disconnects on its own without any warning, incoming client chat requests are not notified, and messages are missed entirely. As a result, both we and our clients were left frustrated and dissatisfied. The software is unreliable, outdated in its logic, and poorly designed. It behaves differently depending on whether it is used via browser or mobile, with absurd functional limits for a paid professional service. Managing it is laborious and pointless. It provides no benefit to client support and actively damages it. Despite these ongoing failures, payments were taken regularly. I never received proper assistance or meaningful technical support, despite repeated problems over time. The service never matched what was promised or reasonably expected. We have cancelled our account and are waiting for a refund. This service wasted time, money, and caused continuous operational stress. I strongly advise avoiding it. ----- ### "Best feature, integration, and automation mix" — 5.0/5 > **Lisa** | *3 mars 2026* | Konstruktion | Recommendation rating: 10.0/10 > > **Fördelar**: Best mix or features, integrations, and automation for a website chat service. I did a lot of research and signed up for a lot of free trial and this service won out. Chatbot integration was a major reason for this. > > **Nackdelar**: nothing so far, used this service back in 2021 and coming back to it after current tool fell behind in features. > > smooth and easy so far. All of our set up issue were handled quickly by support chat and the knowledge base. ----- ### "Reliable and user-friendly Live Chat solution" — 5.0/5 > **Max** | *25 mars 2026* | Turistföretag | Recommendation rating: 10.0/10 > > **Fördelar**: LiveChat stands outfor its ease of use and quick setup . The interface is clean and intuitive, making it easy for both new and experienced user to navigate without much training. Customer support is responsive and helpful whenever issues come up. The platform offers strog communicationtools, including real-time chat updates, canned responses, and integrations with other systems. Overall, it delivers great value for money considering the features and reliability. > > **Nackdelar**: One downside is that someadvanced features require higher-tier plans, which can get expensive over time. The customization options, while decent, could be more flexible for branding and workflow automation. Occasionally, updates may change the layout or sttings, requiring users to readjust. Also, reporting features could be more detailed for deeper analytics. > > Overall, my experience with LiveChat has been very positive. It has improved communication efficiency and helped provide faster support to customers. The setup process was straighfoward, and the platform has remained reliable in day-to-day use. While there are minor limitation, the benifits outweight the drawbacks, making it a solid choice for businesses looking to enhance customer interaction. ----- Page: 1 / 70\ Nästa: [Next page](https://www.capterra.se/software/62194/livechat?page=2) ## Links - [View on Capterra](https://www.capterra.se/software/62194/livechat) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | ko | | | nb | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Structured Data