Configure One Cloud

Strong partner

Kommentarer: I always had a good relationship with Configure One Team, he supported me to match the business goals and build a new technology structure for the companies I worked in.

Fördelar:

The software includes lots of functionalities and this helps to fit to different industrial sectors. It can be used worldwide harmonizing processes and documents in an unique platform. It can be integrated with CRM and ERP tools building a comprehensive user experience for both internal and external users.

Nackdelar:

Probably a new method to manage the translations must be considered, specifically user interface and quote template translations. Local support teams to be considered in the future.

Distribution

Fördelar:

Configurator Cloud Based Link to Salesforce Ability to come up with templates.

Nackdelar:

The Amount of mouse Clicks required. Software feels optimized for Large complex configurations. Struggled with finding efficient ways of adding lots of salable items.

Over promised and Underdelivered

Kommentarer: Overall, they are very responsive, and relatively robust.
They offer a suite of features, some more stable than others. Integrations with other software can be cumbersome, and buggy at times.

Fördelar:

It was easy to use for a beginner to learn. The users are able to create input charts that drive by filter. This is a very useful tool if the users already have data driven tables. And you are able to import them directly into the application. With the right people you are able to make a quick implementation. Also, they give you direct access to writing queries.

Nackdelar:

Configure one offers a variety of features. Some of the features that our company was sold on, were over-promised and under-delivered; often needing customization that was costly, and buggy. Configure One tends to steer you in their direction for training and extra features that cost a lot of money, and may not be architecturally sound enough to support your implementation. If you use Configure One, be aware of what you can do with the out-of-box functionality first, before using other training.

Great guided quoting

Kommentarer: Configure one streamlined our quoting process and helped us get new sales people productive more quickly.

Fördelar:

Very easy to navigate through and build a quote quickly.

Nackdelar:

Minimal amount of supported CRMs that can work with it.

Amazing Customer Service!

Kommentarer: We have a highly customizable product that still must function within the bounds of industry standards and physical capabilities. Both of which are not the same. Configure One allowed us to reduce our quotation time to minutes instead of days for 90% of our quotes. The customer service during configuration and implementation was amazing. Our assigned consultant [SENSITIVE CONTENT HIDDEN] was quick to respond to questions and issues; usually within an hour. I enjoyed the "mentor" approach both [SENSITIVE CONTENT HIDDEN] used to guide our company to get the most efficient use out of the software. They were able to supply various configuration options for different items such as quotes, BOMs, and pricing while weighing the pros and cons specific to our needs. For implementation, I would suggest having an admin with experience in HTML, CSS, and JavaScript. It's not required, but will likely speed up the implementation process. Configure One provides excellent customization services or user training as necessary.

Fördelar:

The admin and user training is very thorough. The customer service during configuration and implementation is the best I've ever experienced from any software company. The software is easy to navigate and once the general software structure and processes are understood, it's fairly easy to configure and implement.

Nackdelar:

While comprehensive, the software is not a one-size-fits-all application. It would be unfair to expect it to conform to everything we do exactly as we do it. As with most software applications, compromises need to be made. With that said, Configure One does offer customizations that would have solved our needs but we chose to go the customer implementation route. Of all the configuration software we researched, Configure One met most of our requirements by a large margin.