--- description: Få detaljerad information om Squaretalk, dess användbarhet, funktioner, pris, fördelar och nackdelar från verifierade användarupplevelser. Läs recensioner och upptäck liknande verktyg på Capterra Sverige. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Squaretalk: Pris och betyg 2026 - Capterra Sverige --- Breadcrumb: [Hem](/) > [Kvalitetssäkring av kontaktcenter](/directory/33415/contact-center-quality-assurance/software) > [Squaretalk](/software/219046/squaretalk-matrix) # Squaretalk Canonical: https://www.capterra.se/software/219046/squaretalk-matrix Page: 1 / 5\ Nästa: [Next page](https://www.capterra.se/software/219046/squaretalk-matrix?page=2) > Squaretalks Matrix är en prediktiv uppringningsfunktion som automatiserar utgående kommunikation och ökar agenternas taltid med upp till 400 %. > > Verdict: Rated **4.9/5** by 105 users. Top-rated for **Sannolikhet att rekommendera**. ----- ## Overview ### Vem använder Squaretalk? Perfekt för kommunikationscenter för utkontraktering av affärsprocesser (business process outsourcing, BPO) och stora varumärken med proaktiva retentions- och säljteam, handlare, telemarketers, marknadsundersökare, försäkringsagenter, finansiella rådgivare med mera. ## Quick Stats & Ratings | Metric | Betygsättning | Detail | | **Totalt** | **4.9/5** | 105 Recensioner | | Enkel användning | 4.8/5 | Based on overall reviews | | Kundtjänst | 4.9/5 | Based on overall reviews | | Valuta för pengarna | 4.7/5 | Based on overall reviews | | Funktioner | 4.7/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Sannolikhet att rekommendera) | ## Om leverantören - **Företag**: Squaretalk - **Founded**: 2008 ## Commercial Context - **Startpris**: 25,00 US$ - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Deployment & Platforms**: Moln, SaaS, webb-baserat, Mac (Desktop), Windows (Desktop) - **Supported Languages**: arabiska, engelska, franska, hebreiska, italienska, spanska, tyska - **Available Countries**: Albanien, Algeriet, Andorra, Armenien, Australien, Azerbajdzjan, Bahrain, Bangladesh, Belarus, Belgien, Bhutan, Bosnien och Hercegovina, Brasilien, Bulgarien, Cypern, Danmark, Egypten, Estland, Filippinerna, Finland and 79 more ## Funktioner - 2-vägs meddelanden - AI / maskininlärning - Agentgränssnitt - Aktivitetspanel - Anpassning - Arbetsledning - Automated Attendant - Automatiserad routing - Automatisering av affärsprocesser - Automatisk respons - Automatisk uppringare - Call Center-hantering - Call Scripting - Chatt och meddelanden - E-posthantering - Flera kommunikationskanaler - Fleranvändarsamarbete - Flerspråkig - För säljteam / organisationer - Försäljningsrörledning - Förutsägbar uppringare - Hantering av säljaktivitet - IVR - Inspelning - Instrumentbräda - Kampanjhantering - Konferens - Konversationsintelligens - Kvalitetshantering - Köhantering - Listhantering - Mass-sms - Naturlig språkbehandling - PBX - Prestationshantering - Rapportering och analys - Samtalsdirigering - Samtalsdisposition - Samtalsloggning - Samtalsrapportering - Samtalsspårning - Samtalsöverföring - Samtalsövervakning - Schemalagt meddelande - Schemaläggning - Schemaläggnings av kampanjer - Third-Party Integrations - Transkribering av telefonsamtal - Virtuella tillägg - VoIP ... and 26 more features ## Integrations (7 total) - Freshdesk - HubSpot CRM - Pipedrive - Salesforce Sales Cloud - WhatsApp - Zendesk Suite - Zoho CRM ## Support Options - E-post / Kundtjänst - Baskunskap - Telefonsupport - 24/7 (Live-support) - Chatt ## Category - [Kvalitetssäkring av kontaktcenter](https://www.capterra.se/directory/33415/contact-center-quality-assurance/software) ## Relaterade kategorier - [Kvalitetssäkring av kontaktcenter](https://www.capterra.se/directory/33415/contact-center-quality-assurance/software) - [AI-försäljningsassistent](https://www.capterra.se/directory/34135/ai-sales-assistant/software) - [Programvara för virtuella assistenter](https://www.capterra.se/directory/33535/virtual-assistant/software) - [Prediktivt Dialer-program](https://www.capterra.se/directory/30597/predictive-dialer/software) - [Programvara för automatisk uppringning](https://www.capterra.se/directory/30999/auto-dialer/software) ## Alternativ 1. [LiveAgent](https://www.capterra.se/software/102188/liveagent) — 4.7/5 (1786 reviews) 2. [Bitrix24](https://www.capterra.se/software/113540/bitrix24) — 4.2/5 (997 reviews) 3. [3CX](https://www.capterra.se/software/158704/3cx) — 4.4/5 (467 reviews) 4. [Kixie PowerCall](https://www.capterra.se/software/135636/kixie-powercall) — 4.6/5 (295 reviews) 5. [Zendesk Suite](https://www.capterra.se/software/164283/zendesk) — 4.4/5 (4083 reviews) ## Recensioner ### "Squaretalk Enhanced Customer Satisfaction and Simplified Delivery Support During High Demand" — 5.0/5 > **Radhika** | *22 juni 2026* | Informationsteknologi och tjänster | Recommendation rating: 10.0/10 > > **Fördelar**: Delivery enquiries are handled very effectively by the IVR and queue management. The system remains stable and calls are correctly routed from the first ring during busy times. Agents can instantly view order status thanks to the CRM integration. > > **Nackdelar**: Although useful, the reporting email layout could use some polish. The information itself is precise and extremely helpful. > > When customers call regarding deliveries, they anticipate prompt responses. Squaretalk practically eliminated needless transfers and decreased our average handle time. During our busiest quarter, customer satisfaction scores increased and repeat contact rates decreased. ----- ### "Overall a positive experience with Squaretalk" — 5.0/5 > **Feri** | *28 januari 2025* | Finansiella tjänster | Recommendation rating: 10.0/10 > > **Fördelar**: First of all I would like to appreciate our Account Manager \[sensitive content hidden\] , whenever we need help, advice or something, she helps us as much as she can, when something is wrong she writes us back as soon as she can, absolutely top notch AM I would also like to appreciate the chat support which is directly on the platform which has made our work easier and faster many times when there was a issue > > **Nackdelar**: High rates on some destinations, SMS not working > > I would definitely recommend SquareTalk, one of the few platforms where everything is transparent and working ----- ### "Horrible, not working, and not even refunding or replying to refund requests" — 1.0/5 > **Alexander** | *14 maj 2019* | Logistik & Supply Chain | Recommendation rating: 0.0/10 > > **Fördelar**: The way its being massively oversold by a highly qualified sales person. It's a cool dude, but once the sale is made and nothing is working, it's not possible to contact this guy. > > **Nackdelar**: It never worked. The guys couldn't like this \[SENSITIVE CONTENT\] to our internet or something. Support was worthless, again not helping at all. After 2 weeks of wasting a lot of time on this, I decided to just give up an not waste energy on this bs anymore. Again, the team was very very unprofessional, not refunding the pilot money, though I've never been able to use it. Wasted my time, my resources, and this is the type of service you can expect from these fellows. ----- ### "Reporting That Really Informs Decisions" — 5.0/5 > **Eliza** | *15 juni 2026* | Telekommunikation | Recommendation rating: 10.0/10 > > **Fördelar**: The reporting is very in-depth. I can narrow down to a specific campaign, agent, time period or call result and create views that are really useful in updating stakeholders. Planned reports are automatically sent to the heads of the departments without any human intervention during the preparation of the reports. > > **Nackdelar**: Scheduled report conditional logic would be of great use, such as only a report is triggered once a metric decreases below a specified threshold. > > We would also conduct performance reviews which were based on manually prepared spreadsheets which were not always consistent and up to date. Squaretalk substituted that altogether with the correct and real time information. Budgetary decisions and campaign modifications are now made on the basis of the real happenings as opposed to estimations. ----- ### "The best manager of your support department" — 5.0/5 > **Paras** | *20 december 2025* | Dator- och nätverkssäkerhet | Recommendation rating: 9.0/10 > > **Fördelar**: squaretalk have most of the features we need their instant messsaging and auto dialer were actually great addons, also their auto spam detection made it easier for our team to manage call much more efficiently. > > **Nackdelar**: The only thing i want improved is their ui and add some modes. also they can work on lag issues when our agents shifts between calls it sometime lags. > > Squaretalk was a game changer for us, we shifted from an software which used to charge extra for every feature but squaretalk was game changer for us. ----- Page: 1 / 5\ Nästa: [Next page](https://www.capterra.se/software/219046/squaretalk-matrix?page=2) ## Links - [View on Capterra](https://www.capterra.se/software/219046/squaretalk-matrix) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | ko | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Structured Data