--- description: Få detaljerad information om Genesys Cloud CX, dess användbarhet, funktioner, pris, fördelar och nackdelar från verifierade användarupplevelser. Läs recensioner och upptäck liknande verktyg på Capterra Sverige. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Genesys Cloud CX: Pris och betyg 2026 - Capterra Sverige --- Breadcrumb: [Hem](/) > [Call Center](/directory/30007/call-center/software) > [Genesys Cloud CX](/software/21409/genesys-cloud) # Genesys Cloud CX Canonical: https://www.capterra.se/software/21409/genesys-cloud Page: 1 / 12\ Nästa: [Next page](https://www.capterra.se/software/21409/genesys-cloud?page=2) > Genesys Cloud gör kundrelationer enkla. Genesys Cloud ansluter telefon, e-post och chattar via ett verktyg för bättre kundengagemang. > > Verdict: Rated **4.3/5** by 262 users. Top-rated for **Sannolikhet att rekommendera**. ----- ## Overview ### Vem använder Genesys Cloud CX? Företag i alla storlekar som letar efter en radikalt enkel allt i ett-lösning för molnkontaktcenter. ## Quick Stats & Ratings | Metric | Betygsättning | Detail | | **Totalt** | **4.3/5** | 262 Recensioner | | Enkel användning | 4.4/5 | Based on overall reviews | | Kundtjänst | 4.0/5 | Based on overall reviews | | Valuta för pengarna | 4.1/5 | Based on overall reviews | | Funktioner | 4.2/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Sannolikhet att rekommendera) | ## Om leverantören - **Företag**: Genesys - **Location**: Daly City, USA - **Founded**: 1990 ## Commercial Context - **Startpris**: 75,00 US$ - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Deployment & Platforms**: Moln, SaaS, webb-baserat, Mac (Desktop), Windows (Desktop), Windows (på platsl), Linux (på plats), Android (mobil), iPhone (mobil), iPad (mobil) - **Supported Languages**: engelska, franska, italienska, japanska, kinesiska, koreanska, nederländska, norska, polska, portugisiska, spanska, svenska, thailändska, traditionell kinesiska, turkiska, tyska - **Available Countries**: Argentina, Australien, Belgien, Bolivia, Brasilien, Chile, Colombia, Costa Rica, Danmark, Dominikanska republiken, Ecuador, El Salvador, Falklandsöarna, Filippinerna, Finland, Frankrike, Franska Guyana, Förenade Arabemiraten, Guyana, Hongkong SAR and 36 more ## Funktioner - @nämnanden - Agentgränssnitt - Anpassningsbara formulär - Arbetsprognoser - Automatiserad routing - Automatisk uppringare - Automatisk uppringare - Chatbot - Chatt och meddelanden - Employee Coaching Tools - Feedback-hantering - Flera kommunikationskanaler - Flera poängmodeller - Flerkanalig datainsamling - Fulltextsökning - För callcenters - Förutsägbar uppringare - Hantering av undersökning / omröstning - Inkorghantering - Innehållshantering - Inspelning - Inspelning av samtal - Intraday Management - KPI-övervakning - Kampanjhantering - Kommentarer / Anteckningar - Kommunikationshantering - Kundchatt i realtid - Kundhistorik - Kundupplevelseshantering - Kunskapsbashantering - Kvalitetshantering - Listhantering - Livechatt - Mobilåtkomst - Process / arbetsflödesautomatisering - Produktivitetsanalys - Röstmeddelande - SMS-meddelanden - Samtalsloggning - Samtalsrapportering - Samtalsövervakning - Schemaläggning av anställda - Taligenkänning - Transkribering av telefonsamtal - Transkript/chatthistorik - Undersökningar och feedback - Undersökningsstruktur CSAT - Undersökningsstruktur NPS - VoIP ... and 75 more features ## Integrations (17 total) - Brightmetrics CCaaS Analytics - Epic - Google Workspace - Jenkins - Latitude by Genesys - Microsoft Azure - Microsoft Entra ID - OneLogin - Oracle Service - Ping Identity - Pivotal Tracker - Salesforce Service Cloud - ServiceNow - UserVoice - Verint Workforce Management ... and 2 more integrations ## Support Options - E-post / Kundtjänst - Vanliga frågor / Forum - Baskunskap - Telefonsupport - 24/7 (Live-support) - Chatt ## Category - [Call Center](https://www.capterra.se/directory/30007/call-center/software) ## Relaterade kategorier - [Call Center](https://www.capterra.se/directory/30007/call-center/software) - [IVR-program](https://www.capterra.se/directory/30231/ivr/software) - [Program för kundnöjdhet](https://www.capterra.se/directory/30541/customer-satisfaction/software) - [CRM-system](https://www.capterra.se/directory/30671/customer-experience/software) - [Programvara för kundengagemang](https://www.capterra.se/directory/30906/customer-engagement/software) ## Alternativ 1. [LiveAgent](https://www.capterra.se/software/102188/liveagent) — 4.7/5 (1758 reviews) 2. [Zendesk Suite](https://www.capterra.se/software/164283/zendesk) — 4.4/5 (4076 reviews) 3. [Freshdesk](https://www.capterra.se/software/124981/freshdesk) — 4.5/5 (3412 reviews) 4. [Bitrix24](https://www.capterra.se/software/113540/bitrix24) — 4.2/5 (986 reviews) 5. [Zoho Desk](https://www.capterra.se/software/169505/zoho-desk) — 4.5/5 (2212 reviews) ## Recensioner ### "Genesys Cloud provides agility and continuously improves." — 5.0/5 > **Glen** | *6 augusti 2024* | Mejeri | Recommendation rating: 10.0/10 > > **Fördelar**: Genesys Cloud provides a live platform where we can take immediate action in a fast-paced environment, which is something we haven't had the ability to do in the previous telephony system we had. And the insights that it provides is invaluable. > > **Nackdelar**: Some metrics can be hard to find, however this space is constantly improving. Also we found calling people internally (both users having Genesys Cloud), means we are not able to retain a recording. > > We love Genesys Cloud and it's constantly improving. ----- ### "Genesys CRM CX Makes the difference" — 5.0/5 > **Alejandra** | *21 januari 2025* | Dator- och nätverkssäkerhet | Recommendation rating: 9.0/10 > > **Fördelar**: Fast and easy to implement. Lots of functionality and great APIs to integrate with almost anything. > > **Nackdelar**: Pricing is high. You must do a Business Case to evaluate ROI and TCO. > > Timeline of the project si half the usual timeline from other vendors. Easy to use and intuitive for users. The payback, once implemented, as a multi-channel tool is awesome. ----- ### "Expensive but worth it" — 5.0/5 > **Sherry** | *12 mars 2026* | Fritid, resor och turism | Recommendation rating: 7.0/10 > > **Fördelar**: There are many pros with Genesys Cloud CX such as having everything in one platform (phone calls, email, texting, etc). It makes helping our customers so much faster. The built in AI is always a plus\! > > **Nackdelar**: The only cons, per se, of Genesys Cloud CX are that it was a bit difficult when first setting it up. It has taken some time to learn it. Other than that, it is one of the more expensive programs or platforms. > > Overall using Genesys Cloud CX is very efficient, although not easy to learn. It takes some time to learn how to use it, but it is worth it. ----- ### "Effective, Clear, Useful, just a bit annoying." — 3.0/5 > **Jordan** | *19 augusti 2025* | Konsumtionsvaror | Recommendation rating: 6.0/10 > > **Fördelar**: Simple to use deskless calling service with the ability to forward calls and review voicemails. I enjoy that I can easily forward messages to direct members of our team for feedback as well as leave them notes. The caller ID, volume options, and interface is well done. Automatically connects to my device profile with my custom controls and settings which is a nice feature. Directory works really well and I could easily contact someone within the company if I had to. > > **Nackdelar**: The ringer options and customization for sounds is very minimal. I found them all to be pretty pitchy and difficult to stomach on a regular basis. There is also no way to mute or ignore a call for our team phone line. I end up just muting the entire site which is not helpful. If this was adjusted or changed, I would consider this product top-tier. > > Only service I have regularly used for engaging with external vendors and customers as an HR Rep. Works well, just need some quality of life changes. ----- ### "Genesys Cloud make a posiyive difference in customer interactions" — 4.0/5 > **Moe** | *24 april 2025* | Telekommunikation | Recommendation rating: 8.0/10 > > **Fördelar**: What I like the most about Genesys cloud is that it provides insights and analytics for customer's interaction on the dashboard. > > **Nackdelar**: Being a cloud-native platform, internet connectivity issues occur occasionally causing downtime on chanels. > > Using Genesys Cloud was a nice experience, it is flexible and the real time analytics capability makes it even more enjoyable ----- Page: 1 / 12\ Nästa: [Next page](https://www.capterra.se/software/21409/genesys-cloud?page=2) ## Links - [View on Capterra](https://www.capterra.se/software/21409/genesys-cloud) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fi | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | ko | | | nb | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | ----- ## Structured Data