--- description: Få detaljerad information om Genesys Cloud CX, dess användbarhet, funktioner, pris, fördelar och nackdelar från verifierade användarupplevelser. Läs recensioner och upptäck liknande verktyg på Capterra Sverige. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Genesys Cloud CX: Pris och betyg 2026 - Capterra Sverige --- Breadcrumb: [Hem](/) > [Call Center](/directory/30007/call-center/software) > [Genesys Cloud CX](/software/21409/genesys-cloud) # Genesys Cloud CX Canonical: https://www.capterra.se/software/21409/genesys-cloud Page: 1 / 12\ Nästa: [Next page](https://www.capterra.se/software/21409/genesys-cloud?page=2) > Genesys Cloud gör kundrelationer enkla. Genesys Cloud ansluter telefon, e-post och chattar via ett verktyg för bättre kundengagemang. > > Verdict: Rated **4.3/5** by 264 users. Top-rated for **Sannolikhet att rekommendera**. ----- ## Overview ### Vem använder Genesys Cloud CX? Företag i alla storlekar som letar efter en radikalt enkel allt i ett-lösning för molnkontaktcenter. ## Quick Stats & Ratings | Metric | Betygsättning | Detail | | **Totalt** | **4.3/5** | 264 Recensioner | | Enkel användning | 4.4/5 | Based on overall reviews | | Kundtjänst | 4.0/5 | Based on overall reviews | | Valuta för pengarna | 4.1/5 | Based on overall reviews | | Funktioner | 4.2/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Sannolikhet att rekommendera) | ## Om leverantören - **Företag**: Genesys - **Location**: Daly City, USA - **Founded**: 1990 ## Commercial Context - **Startpris**: 75,00 US$ - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Deployment & Platforms**: Moln, SaaS, webb-baserat, Mac (Desktop), Windows (Desktop), Windows (på platsl), Linux (på plats), Android (mobil), iPhone (mobil), iPad (mobil) - **Supported Languages**: engelska, franska, italienska, japanska, kinesiska, koreanska, nederländska, norska, polska, portugisiska, spanska, svenska, thailändska, traditionell kinesiska, turkiska, tyska - **Available Countries**: Argentina, Australien, Belgien, Bolivia, Brasilien, Chile, Colombia, Costa Rica, Danmark, Dominikanska republiken, Ecuador, El Salvador, Falklandsöarna, Filippinerna, Finland, Frankrike, Franska Guyana, Förenade Arabemiraten, Guyana, Hongkong SAR and 36 more ## Funktioner - @nämnanden - Agentgränssnitt - Anpassningsbara formulär - Arbetsprognoser - Automatiserad routing - Automatisk uppringare - Automatisk uppringare - CES Enkätstruktur - Chatbot - Chatt och meddelanden - Employee Coaching Tools - Feedback-hantering - Flera kommunikationskanaler - Flera poängmodeller - Flerkanalig datainsamling - Fulltextsökning - För callcenters - Förutsägbar uppringare - Hantering av undersökning / omröstning - Inkorghantering - Inspelning - Inspelning av samtal - Intraday Management - KPI-övervakning - Kampanjhantering - Kommentarer / Anteckningar - Kommunikationshantering - Kundchatt i realtid - Kundhistorik - Kundupplevelseshantering - Kunskapsbashantering - Kvalitetshantering - Listhantering - Livechatt - Mobilåtkomst - Produktivitetsanalys - Röstmeddelande - SMS-meddelanden - Samtalsloggning - Samtalsrapportering - Samtalsövervakning - Schemaläggning av anställda - Taligenkänning - Task Automation - Transkribering av telefonsamtal - Transkript/chatthistorik - Undersökningar och feedback - Undersökningsstruktur CSAT - Undersökningsstruktur NPS - Workflow Automation ... and 75 more features ## Integrations (17 total) - Brightmetrics CCaaS Analytics - Epic - Google Workspace - Jenkins - Latitude by Genesys - Microsoft Azure - Microsoft Entra ID - OneLogin - Oracle Service - Ping Identity - Pivotal Tracker - Salesforce Service Cloud - ServiceNow - UserVoice - Verint Workforce Management ... and 2 more integrations ## Support Options - E-post / Kundtjänst - Vanliga frågor / Forum - Baskunskap - Telefonsupport - 24/7 (Live-support) - Chatt ## Category - [Call Center](https://www.capterra.se/directory/30007/call-center/software) ## Relaterade kategorier - [Call Center](https://www.capterra.se/directory/30007/call-center/software) - [IVR-program](https://www.capterra.se/directory/30231/ivr/software) - [Program för kundnöjdhet](https://www.capterra.se/directory/30541/customer-satisfaction/software) - [CRM-system](https://www.capterra.se/directory/30671/customer-experience/software) - [Programvara för kundengagemang](https://www.capterra.se/directory/30906/customer-engagement/software) ## Alternativ 1. [LiveAgent](https://www.capterra.se/software/102188/liveagent) — 4.7/5 (1787 reviews) 2. [Zendesk Suite](https://www.capterra.se/software/164283/zendesk) — 4.4/5 (4080 reviews) 3. [Freshdesk](https://www.capterra.se/software/124981/freshdesk) — 4.5/5 (3440 reviews) 4. [Bitrix24](https://www.capterra.se/software/113540/bitrix24) — 4.2/5 (993 reviews) 5. [Zoho Desk](https://www.capterra.se/software/169505/zoho-desk) — 4.5/5 (2213 reviews) ## Recensioner ### "Genesys Cloud provides agility and continuously improves." — 5.0/5 > **Glen** | *6 augusti 2024* | Mejeri | Recommendation rating: 10.0/10 > > **Fördelar**: Genesys Cloud provides a live platform where we can take immediate action in a fast-paced environment, which is something we haven't had the ability to do in the previous telephony system we had. And the insights that it provides is invaluable. > > **Nackdelar**: Some metrics can be hard to find, however this space is constantly improving. Also we found calling people internally (both users having Genesys Cloud), means we are not able to retain a recording. > > We love Genesys Cloud and it's constantly improving. ----- ### "Genesys CRM CX Makes the difference" — 5.0/5 > **Alejandra** | *21 januari 2025* | Dator- och nätverkssäkerhet | Recommendation rating: 9.0/10 > > **Fördelar**: Fast and easy to implement. Lots of functionality and great APIs to integrate with almost anything. > > **Nackdelar**: Pricing is high. You must do a Business Case to evaluate ROI and TCO. > > Timeline of the project si half the usual timeline from other vendors. Easy to use and intuitive for users. The payback, once implemented, as a multi-channel tool is awesome. ----- ### "Powerful but dated, great engine under a clunky bonnet" — 3.0/5 > **ciara** | *22 maj 2026* | Datormjukvara | Recommendation rating: 3.0/10 > > **Fördelar**: What I have always appreciated is the depth of features and how well it supports a structured sales and support environment at scale. Running a team of SDRs, the routing, reporting, and visibility are genuinely strong and give me what I need to manage performance properly. It does a good job of syncing across devices which suits how I work between desktop and mobile throughout the day. From a value for money perspective, you can justify the cost if you are actually using the full capability of the platform. Customer support has been reliable over the years, especially when dealing with more complex issues that need proper attention. Once you get past the initial setup, it becomes part of your daily workflow and does its job consistently. It is not trying to be everything, so things like image editing or video editing are not relevant here, but for what it is built to do, it delivers. > > **Nackdelar**: If I am being honest, it feels quite clunky and not particularly modern in terms of its out of the box experience. The UI could do with a proper refresh because some areas feel dated and harder to navigate than they should be. Ease of use is not its strongest point, especially for new starters who need time and support to get up to speed. There is also a heavy reliance on internet access, and the lack of meaningful offline capability can be frustrating when you are on the go. For a platform at this price point, I would expect more intuitive setup and less dependency on workarounds or additional configuration. While support is good when you reach them, self serve resources are not always the easiest to navigate quickly. It works, but it does not always feel efficient. > > I have been using it for about six years now, so this is coming from long term, day to day experience rather than a short trial. It is a solid platform that has supported my career well, particularly in leadership where visibility and control matter. That said, it has not evolved as quickly as I would have liked, and you do start to notice the gaps when you compare it to more modern tools. It requires a bit of patience and a willingness to work around some of its limitations, which may not suit everyone. From a commercial lens, it delivers value if you lean into its strengths and have the right setup behind it. It is dependable, but not particularly exciting to use, and that probably sums it up best. If you want something robust and proven, it is a safe choice, but if ease and modern UX are priorities, there are areas that could definitely be improved. ----- ### "Expensive but worth it" — 5.0/5 > **Sherry** | *12 mars 2026* | Fritid, resor och turism | Recommendation rating: 7.0/10 > > **Fördelar**: There are many pros with Genesys Cloud CX such as having everything in one platform (phone calls, email, texting, etc). It makes helping our customers so much faster. The built in AI is always a plus\! > > **Nackdelar**: The only cons, per se, of Genesys Cloud CX are that it was a bit difficult when first setting it up. It has taken some time to learn it. Other than that, it is one of the more expensive programs or platforms. > > Overall using Genesys Cloud CX is very efficient, although not easy to learn. It takes some time to learn how to use it, but it is worth it. ----- ### "The best contact center I have worked with. Great for scaling up sales." — 5.0/5 > **Oliver** | *8 juni 2025* | Evenemangstjänster | Recommendation rating: 10.0/10 > > **Fördelar**: Simple to use and offers first-class connectivity. Makes calling so much quick by integrating it with other platforms. Absolutely friendly customer support making the quality much better. Moreover, all the features can be managed by admin dashboard giving full control. > > **Nackdelar**: Now I do not have problems with this tool. However, during purchasing and launching, I needed assistance from their team just to be sure that I was doing the right thing. > > Best software for managing communication. I am happy with it and sticking with it. It provides all the support and services we needed. ----- Page: 1 / 12\ Nästa: [Next page](https://www.capterra.se/software/21409/genesys-cloud?page=2) ## Links - [View on Capterra](https://www.capterra.se/software/21409/genesys-cloud) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fi | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | ko | | | nb | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | ----- ## Structured Data