--- description: Få detaljerad information om Genesys Cloud CX, dess användbarhet, funktioner, pris, fördelar och nackdelar från verifierade användarupplevelser. Läs recensioner och upptäck liknande verktyg på Capterra Sverige. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Genesys Cloud CX: Pris och betyg 2026 - Capterra Sverige --- Breadcrumb: [Hem](/) > [Call Center](/directory/30007/call-center/software) > [Genesys Cloud CX](/software/21409/genesys-cloud) # Genesys Cloud CX Canonical: https://www.capterra.se/software/21409/genesys-cloud Page: 1 / 12\ Nästa: [Next page](https://www.capterra.se/software/21409/genesys-cloud?page=2) > Genesys Cloud gör kundrelationer enkla. Genesys Cloud ansluter telefon, e-post och chattar via ett verktyg för bättre kundengagemang. > > Verdict: Rated **4.3/5** by 269 users. Top-rated for **Sannolikhet att rekommendera**. ----- ## Overview ### Vem använder Genesys Cloud CX? Företag i alla storlekar som letar efter en radikalt enkel allt i ett-lösning för molnkontaktcenter. ## Quick Stats & Ratings | Metric | Betygsättning | Detail | | **Totalt** | **4.3/5** | 269 Recensioner | | Enkel användning | 4.4/5 | Based on overall reviews | | Kundtjänst | 4.0/5 | Based on overall reviews | | Valuta för pengarna | 4.1/5 | Based on overall reviews | | Funktioner | 4.2/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Sannolikhet att rekommendera) | ## Om leverantören - **Företag**: Genesys - **Location**: Daly City, USA - **Founded**: 1990 ## Commercial Context - **Startpris**: 75,00 US$ - **Target Audience**: Egenföretagare, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Deployment & Platforms**: Moln, SaaS, webb-baserat, Mac (Desktop), Windows (Desktop), Windows (på platsl), Linux (på plats), Android (mobil), iPhone (mobil), iPad (mobil) - **Supported Languages**: arabiska, danska, engelska, finska, franska, hebreiska, hindi, italienska, japanska, kinesiska, koreanska, nederländska, norska, polska, portugisiska, ryska, spanska, svenska, thailändska, tjeckiska, traditionell kinesiska, turkiska, tyska, ukrainska - **Available Countries**: Australien, Belgien, Brasilien, Chile, Colombia, Filippinerna, Frankrike, Förenade Arabemiraten, Grekland, Indien, Irland, Israel, Italien, Japan, Kanada, Kina, Malaysia, Mexiko, Nederländerna, Nya Zeeland and 16 more ## Funktioner - @nämnanden - AI / maskininlärning - Agentgränssnitt - Anpassning - Anpassningsbara formulär - Arbetsprognoser - Automatiserad routing - Automatisk uppringare - Automatisk uppringare - Biljetthantering - Chatbot - Chatt och meddelanden - Datasäkerhet - Employee Coaching Tools - Feedback-hantering - Flera kommunikationskanaler - Flerkanalig datainsamling - Fulltextsökning - För callcenters - Hantering av undersökning / omröstning - Inkorghantering - Inspelning - KPI-övervakning - Kampanjhantering - Kommentarer / Anteckningar - Kommunikationshantering - Kontextuell vägledning - Kundchatt i realtid - Kundhistorik - Kundupplevelseshantering - Kunskapsbashantering - Kvalitetshantering - Listhantering - Mobilåtkomst - Naturlig språkbehandling - Produktivitetsanalys - Rapportering och analys - Röstmeddelande - Samtalsdirigering - Samtalsloggning - Samtalsrapportering - Samtalsövervakning - Schemaläggning av anställda - Task Automation - Transkribering av telefonsamtal - Undersökningar och feedback - Undersökningsstruktur CSAT - Undersökningsstruktur NPS - Workflow Automation - Överföringar / dirigering ... and 92 more features ## Integrations (21 total) - AWS Lambda - Adobe Experience Manager - Agentforce - AnyDesk - Avtex Consulting - Claude - Consilium Software - Databricks - DnA - Facebook Business Suite - Feebak - Instagram for Business - Konnect Insights - Microsoft Power BI - My Telescope competitive compass ... and 6 more integrations ## Support Options - E-post / Kundtjänst - Vanliga frågor / Forum - Baskunskap - Telefonsupport - 24/7 (Live-support) ## Category - [Call Center](https://www.capterra.se/directory/30007/call-center/software) ## Relaterade kategorier - [Call Center](https://www.capterra.se/directory/30007/call-center/software) - [IVR-program](https://www.capterra.se/directory/30231/ivr/software) - [Programvara för automatisk uppringning](https://www.capterra.se/directory/30999/auto-dialer/software) - [Programvara för live-chatt](https://www.capterra.se/directory/30797/live-chat/software) - [Callcenter-system](https://www.capterra.se/directory/32035/contact-center/software) ## Alternativ 1. 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[Zoho Desk](https://www.capterra.se/software/169505/zoho-desk) — 4.5/5 (2216 reviews) ## Recensioner ### "Good software for a call center in collection recovering service for automotive" — 4.0/5 > **Marc** | *14 juli 2026* | Bil | Recommendation rating: 7.0/10 > > **Fördelar**: Able to have multiple phone tasks at the same time able to to record the call when needed addons option integration in a third software (Salesforces, PEGA...) and Web app platform solution Dashboard with mutlple data in live Campaign calling with specific lists integration of whatsapp chat for specifi campaign > > **Nackdelar**: Some call bugs could happen Missing some features like: post call note during the call The Bluetooth headset connection is not reliable > > I used Genesys for a collection debt recovering service in automotive industry This software is a great compromise foa call center and value of money. The admin profil profile offer a wide range of addons and option, and the user profile can be personalised. lot of main data that can track, changing phone numbers for calling or sending message. ----- ### "Genesys Cloud make a posiyive difference in customer interactions" — 4.0/5 > **Moe** | *24 april 2025* | Telekommunikation | Recommendation rating: 8.0/10 > > **Fördelar**: What I like the most about Genesys cloud is that it provides insights and analytics for customer's interaction on the dashboard. > > **Nackdelar**: Being a cloud-native platform, internet connectivity issues occur occasionally causing downtime on chanels. > > Using Genesys Cloud was a nice experience, it is flexible and the real time analytics capability makes it even more enjoyable ----- ### "GENESYSCLOUDCXDEN" — 4.0/5 > **Denis** | *22 september 2026* | Transport / lastbil / järnväg | Recommendation rating: 6.0/10 > > **Fördelar**: Strong omnichannel support (phone, email, chat, SMS, social media). Powerful reporting and analytics tools. > > **Nackdelar**: Higher pricing compared to some competitors. Customer support responsiveness can be inconsistent. Interface can feel complex or dated in some areas. > > Excellent functionality, analytics, and omnichannel capabilities. The main drawbacks are cost and complexity. ----- ### "Not great WHATSOEVER" — 1.0/5 > **YU-HSIANG** | *9 augusti 2026* | Försäkring | Recommendation rating: 3.0/10 > > **Fördelar**: I guess our client service department likes to use it and the company is going to implement it company wide. > > **Nackdelar**: I am a user of the data but there are only limited API and the API returned the data in an inconsistent formats. ----- ### "Powerful Cloud Contact Center with Great Features" — 4.0/5 > **Piyusha** | *4 augusti 2026* | Sjukhus och hälsovård | Recommendation rating: 10.0/10 > > **Fördelar**: Genesys Cloud CX offers a comprehensive set of contact center features in one platform. The call management, live chat, email, and omnichannel capabilities work well together, making it easier to manage customer interactions. The interface is intuitive, security features are strong, and the reporting and analytics provide valuable insights for improving customer service. > > **Nackdelar**: The platform has a learning curve because of its wide range of features. Some advanced configuration options can be complex, and occasional system updates or minor bugs may require troubleshooting. Pricing may also be higher than some alternatives for smaller businesses. > > Overall, my experience with Genesys Cloud CX has been positive. It provides reliable call handling, chat, and email management in a single cloud-based platform. The system is stable, secure, and scalable, making it suitable for customer service teams of different sizes. While it takes some time to learn all of its advanced features, the functionality, reliability, and reporting capabilities make it a valuable solution for managing customer interactions. ----- Page: 1 / 12\ Nästa: [Next page](https://www.capterra.se/software/21409/genesys-cloud?page=2) ## Links - [View on Capterra](https://www.capterra.se/software/21409/genesys-cloud) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fi | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | ko | | | nb | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | ----- ## Structured Data