--- description: Få detaljerad information om ProProfs Help Desk, dess användbarhet, funktioner, pris, fördelar och nackdelar från verifierade användarupplevelser. Läs recensioner och upptäck liknande verktyg på Capterra Sverige. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: ProProfs Help Desk: Pris och betyg 2026 - Capterra Sverige --- Breadcrumb: [Hem](/) > [Helpdesk-system](/directory/30008/help-desk/software) > [ProProfs Help Desk](/software/200141/proprofs-help-desk) # ProProfs Help Desk Canonical: https://www.capterra.se/software/200141/proprofs-help-desk Page: 1 / 2\ Nästa: [Next page](https://www.capterra.se/software/200141/proprofs-help-desk?page=2) > Från startups till multinationella företag – tusentals företag väljer ProProfs Help Desk för att lösa kundproblem. > > Verdict: Rated **4.9/5** by 14 users. Top-rated for **Sannolikhet att rekommendera**. ----- ## Overview ### Vem använder ProProfs Help Desk? Programvaran betjänar företag inom alla områden, oavsett om ditt företag är inom marknadsföring, sjukvård, kundtjänst eller någon annan bransch. Programvaran betjänar även företag av alla storlekar, startups till stora företag. ## Quick Stats & Ratings | Metric | Betygsättning | Detail | | **Totalt** | **4.9/5** | 14 Recensioner | | Enkel användning | 4.9/5 | Based on overall reviews | | Kundtjänst | 4.9/5 | Based on overall reviews | | Valuta för pengarna | 4.9/5 | Based on overall reviews | | Funktioner | 4.6/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Sannolikhet att rekommendera) | ## Om leverantören - **Företag**: ProProfs - **Founded**: 2008 ## Commercial Context - **Startpris**: 0,00 US$ - **Pricing model**: (Free version available) (Gratis provperiod) - **Target Audience**: Egenföretagare, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Deployment & Platforms**: Moln, SaaS, webb-baserat, Mac (Desktop), Windows (Desktop), Android (mobil), iPad (mobil) - **Supported Languages**: engelska - **Available Countries**: Amerikanska Jungfruöarna, Amerikanska Samoa, Anguilla, Antigua och Barbuda, Argentina, Aruba, Australien, Bahamas, Bahrain, Barbados, Belgien, Belize, Bermuda, Brasilien, Brittiska Jungfruöarna, Caymanöarna, Cooköarna, Costa Rica, Curaçao, Danmark and 75 more ## Funktioner - Alerts/Escalation - Analyser - Automatiserad routing - Autoresponders - Delade inkorgar - Flera kommunikationskanaler - Hantering av servicenivåavtal (SLA) - Instrumentbräda - Kundtjänst - Kunskapsbashantering - Makron / mallade svar - Prioritering - Rapportering och analys - Rapportering och statistik - Samarbetsverktyg - Självbetjäningsportal - Stöd för biljetthantering - Third-Party Integrations - Undersökningar och feedback - Varningar / Meddelanden ## Integrations (1 total) - ProProfs Chat ## Support Options - E-post / Kundtjänst - Vanliga frågor / Forum - Baskunskap - Telefonsupport - 24/7 (Live-support) - Chatt ## Category - [Helpdesk-system](https://www.capterra.se/directory/30008/help-desk/software) ## Relaterade kategorier - [Helpdesk-system](https://www.capterra.se/directory/30008/help-desk/software) - [Kundtjänstsystem](https://www.capterra.se/directory/22/customer-service/software) - [ITSM-verktyg](https://www.capterra.se/directory/30676/itsm/software) - [Programvaran för servicedeskServicedesk-program](https://www.capterra.se/directory/31027/service-desk/software) - [Spårningsprogram](https://www.capterra.se/directory/30675/issue-tracking/software) ## Alternativ 1. [Freshdesk](https://www.capterra.se/software/124981/freshdesk) — 4.5/5 (3434 reviews) 2. [JIRA Service Management](https://www.capterra.se/software/138769/jira-service-management) — 4.5/5 (770 reviews) 3. [HubSpot Service Hub](https://www.capterra.se/software/182476/hubspot-service-hub) — 4.4/5 (190 reviews) 4. [LiveAgent](https://www.capterra.se/software/102188/liveagent) — 4.7/5 (1783 reviews) 5. [TeamSupport](https://www.capterra.se/software/87908/teamsupport) — 4.5/5 (848 reviews) ## Recensioner ### "I see a lot of potential in this young tool" — 4.0/5 > **Ashutosh** | *7 oktober 2021* | Datormjukvara | Recommendation rating: 9.0/10 > > **Fördelar**: ProProfs Help Desk is quite young if you compare it to the likes of industry leaders like Zendesk or Freshdesk. However, the tool appears to be quite promising and I see it dominating the market in the near future. We are really happy with automation features such as automated ticket routing, chatbots, notifications, and more. > > **Nackdelar**: The tool offers some great features but misses out on social media (It’s still a work in progress). If capturing social media tickets is not on your agenda, you must give this tool a try. > > Overall, the experience has been quite memorable. We are quite pleased to get some competitive functionalities at almost $10/agent/month. Our customer support operation has improved over the course of time and everything is in proper sync. Highly recommend this tool for small to mid-size businesses. ----- ### "Fruitful Customer Help for Businesses" — 5.0/5 > **Gestione** | *29 april 2024* | Maritim | Recommendation rating: 9.0/10 > > **Fördelar**: ProProfs has made a profound step, where immediate help is swiftly issued to customers and there are proper marketing strategies. > > **Nackdelar**: ProProfs has nothing lowering the entire performance in managing businesses or clients. ----- ### "Take support to your table" — 4.0/5 > **Maya** | *11 januari 2021* | Datormjukvara | Recommendation rating: 8.0/10 > > **Fördelar**: It's very easy to use and has great customer support\! > > **Nackdelar**: I wish the deployment would be upgraded for ios users. ----- ### "ProProfs Help has Impressive Customer Help" — 5.0/5 > **Annex** | *6 maj 2024* | Medicinsk praktik | Recommendation rating: 9.0/10 > > **Fördelar**: ProProfs Help has made every customer discussion recorded and suitable, for companies, and users information is well collected. > > **Nackdelar**: ProProfs Help has impressive price range and operational assistance. ----- ### "Meet your SLAs and delight customers" — 5.0/5 > **Verifierad recensent** | *27 november 2022* | Bokföring | Recommendation rating: 10.0/10 > > **Fördelar**: The best part about using this tool is that we can easily track all our overdue tickets (tickets that have missed the ideal response time) in one place. This ensures that agents know which tickets to prioritize first so that the customer experience is not ruined. > > **Nackdelar**: The tool is great for startups and small businesses. We have not come across any major drawbacks yet. > > Prior to using ProProfs Help Desk software, everything was a big mess. Tickets remained pending for weeks or sometimes, even months. However, with solid ticket organization features and statuses, managers can track which tickets need the utmost attention. ----- Page: 1 / 2\ Nästa: [Next page](https://www.capterra.se/software/200141/proprofs-help-desk?page=2) ## Links - [View on Capterra](https://www.capterra.se/software/200141/proprofs-help-desk) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fi | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | ko | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | ----- ## Structured Data