--- description: Få detaljerad information om Custify, dess användbarhet, funktioner, pris, fördelar och nackdelar från verifierade användarupplevelser. Läs recensioner och upptäck liknande verktyg på Capterra Sverige. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Custify: Pris och betyg 2026 - Capterra Sverige --- Breadcrumb: [Hem](/) > [Program för kundnöjdhet](/directory/30541/customer-satisfaction/software) > [Custify](/software/190125/custify) # Custify Canonical: https://www.capterra.se/software/190125/custify Page: 1 / 7\ Nästa: [Next page](https://www.capterra.se/software/190125/custify?page=2) > Custifys är utformad för B2B SaaS-företag och gör det möjligt för dem att minska sina kundbortfall och öka kundernas livstidsvärde. > > Verdict: Rated **4.9/5** by 135 users. Top-rated for **Sannolikhet att rekommendera**. ----- ## Overview ### Vem använder Custify? B2B SaaS-företag ## Quick Stats & Ratings | Metric | Betygsättning | Detail | | **Totalt** | **4.9/5** | 135 Recensioner | | Enkel användning | 4.8/5 | Based on overall reviews | | Kundtjänst | 5.0/5 | Based on overall reviews | | Valuta för pengarna | 4.9/5 | Based on overall reviews | | Funktioner | 4.8/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Sannolikhet att rekommendera) | ## Om leverantören - **Företag**: Custify - **Location**: Bucurest, Rumänien - **Founded**: 2017 ## Commercial Context - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Deployment & Platforms**: Moln, SaaS, webb-baserat - **Supported Languages**: engelska - **Available Countries**: Afghanistan, Albanien, Algeriet, Amerikanska Jungfruöarna, Amerikanska Samoa, Andorra, Angola, Anguilla, Antigua och Barbuda, Argentina, Armenien, Aruba, Australien, Azerbajdzjan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgien and 209 more ## Funktioner - Aktivitetspanel - Aktivitetsspårning - Anpassningsbara formulär - Anpassningsbara mallar - Användarutbildning - Användningsspårning / Analytics - Arbetsflödeshantering - Data Import/Export - Datavisualisering - Dra och släpp - E-posthantering - Engagemangsspårning - Feedback-hantering - Flera kommunikationskanaler - Hantering av kunddata - Hantering av undersökning / omröstning - Hälsopoäng - Inkomsthantering - Kartläggning av kundresan - Kontoaviseringar - Kontohantering - Kundengagemang - Kundprofiler - Kundsegmentering - Kundupplevelseshantering - Kyrkohantering - NPS av kunder - Ombordstigning - Prestandamätningar - Rapportering och analys - Rapportering och statistik - Samarbetsverktyg - Sentimentanalys - Third-Party Integrations - Trendanalyser - Undersökningar och feedback - Undersökningsstruktur CSAT - Undersökningsstruktur NPS - Uppgiftshantering - Visuell analys - Workflow Automation ## Integrations (21 total) - Chargebee - Freshdesk - Freshsales - Gmail - HappyFox Workflows - HubSpot CRM - Microsoft 365 - Microsoft Outlook - Pipedrive - Recurly - RudderStack - Salesforce Nonprofit Cloud - Segment - Slack - Stripe ... and 6 more integrations ## Support Options - E-post / Kundtjänst - Vanliga frågor / Forum - Baskunskap - Telefonsupport - 24/7 (Live-support) - Chatt ## Category - [Program för kundnöjdhet](https://www.capterra.se/directory/30541/customer-satisfaction/software) ## Relaterade kategorier - [Program för kundnöjdhet](https://www.capterra.se/directory/30541/customer-satisfaction/software) - [Programvara för kundframgång](https://www.capterra.se/directory/30961/customer-success/software) - [Onboarding av kunder](https://www.capterra.se/directory/33476/client-onboarding/software) - [Programvara för produktanalys](https://www.capterra.se/directory/32915/product-analytics/software) - [Kunddatabas](https://www.capterra.se/directory/31334/customer-data-platform/software) ## Alternativ 1. 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Playbooks assign onboarding and renewal tasks automatically, so the process is consistent across CSMs. The interface is clean and the team was productive in 4 weeks without long training. > > **Nackdelar**: Custom reporting is limited outside the standard dashboards, and the documentation is thin on advanced segmentation — a few configurations needed support instead of being self-service. > > Good fit for a mid-sized CS team that has outgrown spreadsheets but doesn't need the cost or complexity of an enterprise suite. Deployment was quick and support has been responsive throughout. ----- ### "A key tool for managing customer health" — 5.0/5 > **Sebastian** | *7 augusti 2026* | Läkemedel | Recommendation rating: 10.0/10 > > **Fördelar**: Custify gave us complete visibility into our accounts' health in one place. The health scores and automated alerts let us get ahead of churn risks before they become real problems. The interface is intuitive, so our team got up to speed quickly without much training. I also love how easy it is to build playbooks and automate follow-up tasks, which saves us a ton of operational time. > > **Nackdelar**: The initial learning curve for setting up custom segments and attributes was a bit longer than expected, and a few integrations needed technical support to get working the way we wanted. It would be great to see more customization options in the out-of-the-box reports. > > Overall, our experience has been very positive. Custify has become a central tool for our Customer Success team, helping us prioritize accounts, catch risks early, and improve communication with customers. Custify's support team was responsive whenever we had questions or ran into technical issues. ----- ### "Descent product, makes NPS collection easy" — 3.0/5 > **Peter** | *20 juni 2023* | Informationsteknologi och tjänster | Recommendation rating: 8.0/10 > > **Fördelar**: NPS collection feature. Customer Support. > > **Nackdelar**: Occasional bug encounter, and the logic for setting up cohorts and surveys and playbooks is a bit hard to follow. ----- ### "Great platform" — 5.0/5 > **Veronica** | *28 juli 2026* | Läkemedel | Recommendation rating: 10.0/10 > > **Fördelar**: Custify gives our CS team a single, clear view of account health, combining usage data, engagement, and risk signals in one place. The automated playbooks save us hours every week by triggering timely outreach before issues turn into churn. The dashboards are intuitive, easy to customize, and make it simple to report on NPS, health scores, and account status to leadership. Onboarding was smooth and their support team was responsive whenever we had questions. > > **Nackdelar**: There's a bit of a learning curve when first setting up custom fields and segments, especially if you're migrating a lot of historical data. Some of the more advanced reporting features took time to fully explore. It would be great to see even more out-of-the-box integrations in future releases. > > Custify has become a core part of our Customer Success operation. It gives us visibility we didn't have before, helps us act proactively instead of reactively, and has directly contributed to improving retention. The initial setup takes some effort, but the payoff in day-to-day efficiency and account insight has been well worth it. We'd recommend it to any CS team looking to scale without losing the personal touch with customers. ----- ### "Customer Success Made Proactive" — 5.0/5 > **Deeksha** | *27 februari 2026* | Personal & rekrytering | Recommendation rating: 9.0/10 > > **Fördelar**: What I liked most about Custify is how it centralizes customer data and makes it genuinely actionable. The health score framework, playbooks, and automation help CSMs stay proactive instead of reactive, while the intuitive UI makes it easy to onboard both new and experienced team members. > > **Nackdelar**: Initial setup can be time-consuming, particularly when defining health scores and playbooks from scratch. That said, once everything is set up, the day-to-day usage is smooth and efficient. ----- Page: 1 / 7\ Nästa: [Next page](https://www.capterra.se/software/190125/custify?page=2) ## Links - [View on Capterra](https://www.capterra.se/software/190125/custify) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | ko | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Structured Data