--- description: Få detaljerad information om HelpDesk, dess användbarhet, funktioner, pris, fördelar och nackdelar från verifierade användarupplevelser. Läs recensioner och upptäck liknande verktyg på Capterra Sverige. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: HelpDesk: Pris och betyg 2026 - Capterra Sverige --- Breadcrumb: [Hem](/) > [Helpdesk-system](/directory/30008/help-desk/software) > [HelpDesk](/software/185973/helpdesk) # HelpDesk Canonical: https://www.capterra.se/software/185973/helpdesk Page: 1 / 8\ Nästa: [Next page](https://www.capterra.se/software/185973/helpdesk?page=2) > HelpDesk är ett ärendesystem online som har utformats för att förenkla teamarbetet. Erbjud enastående kundtjänst. Enkelt. > > Verdict: Rated **4.6/5** by 180 users. Top-rated for **Sannolikhet att rekommendera**. ----- ## Overview ### Vem använder HelpDesk? Från startup-företag till globala företag – HelpDesk passar alla företag, oavsett storlek eller bransch. ## Quick Stats & Ratings | Metric | Betygsättning | Detail | | **Totalt** | **4.6/5** | 180 Recensioner | | Enkel användning | 4.7/5 | Based on overall reviews | | Kundtjänst | 4.5/5 | Based on overall reviews | | Valuta för pengarna | 4.4/5 | Based on overall reviews | | Funktioner | 4.4/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Sannolikhet att rekommendera) | ## Om leverantören - **Företag**: Text - **Location**: Boston, USA - **Founded**: 2002 ## Commercial Context - **Startpris**: 29,00 US$ - **Pricing model**: (Gratis provperiod) - **Target Audience**: Egenföretagare, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Deployment & Platforms**: Moln, SaaS, webb-baserat - **Supported Languages**: engelska - **Available Countries**: Afghanistan, Albanien, Algeriet, Amerikanska Jungfruöarna, Amerikanska Samoa, Andorra, Angola, Anguilla, Antigua och Barbuda, Argentina, Armenien, Aruba, Australien, Azerbajdzjan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgien and 209 more ## Funktioner - Aktivitetspanel - Alerts/Escalation - Anpassning - Anpassningsbara formulär - Anpassningsbara mallar - Arbetsflödeshantering - Automatiserad routing - CRM - Call Center-hantering - Datasäkerhet - E-posthantering - Engagemangsspårning - Feedback-hantering - Flera kommunikationskanaler - Hantering av servicenivåavtal (SLA) - Hantering av undersökning / omröstning - Inkorghantering - Innehållshantering - Instrumentbräda - Interaktionsspårning - Konversationsintelligens - Kunddatabas - Kundhistorik - Kundsegmentering - Kundupplevelseshantering - Kunskapsbashantering - Köhantering - Makron / mallade svar - Mallhantering - Prioritering - Problemgranskning - Problemspårning - Rapportering och analys - Rapportering och statistik - Samarbetsverktyg - Sentimentanalys - Självbetjäningsportal - Task Automation - Third-Party Integrations - Trendanalyser - Undersökningar och feedback - Undersökningsstruktur CSAT - Undersökningsstruktur NPS - Uppdragshantering - Uppgiftshantering - Visuell analys - Workflow Automation - Övervakning av klagomål ## Integrations (11 total) - Chatbot - GitHub - HubSpot CRM - Jira - LiveChat - OpenWidget - Shopify - Slack - Webflow - WordPress - Zapier ## Support Options - E-post / Kundtjänst - Vanliga frågor / Forum - Baskunskap - Telefonsupport - 24/7 (Live-support) - Chatt ## Category - [Helpdesk-system](https://www.capterra.se/directory/30008/help-desk/software) ## Relaterade kategorier - [Helpdesk-system](https://www.capterra.se/directory/30008/help-desk/software) - [Kundtjänstsystem](https://www.capterra.se/directory/22/customer-service/software) - [Program för klagomålshantering](https://www.capterra.se/directory/30674/complaint-management/software) - [Spårningsprogram](https://www.capterra.se/directory/30675/issue-tracking/software) - [Program för kundnöjdhet](https://www.capterra.se/directory/30541/customer-satisfaction/software) ## Alternativ 1. [LiveAgent](https://www.capterra.se/software/102188/liveagent) — 4.7/5 (1787 reviews) 2. [Freshdesk](https://www.capterra.se/software/124981/freshdesk) — 4.5/5 (3440 reviews) 3. [Salesforce Sales Cloud](https://www.capterra.se/software/61368/salesforce) — 4.4/5 (18785 reviews) 4. [Zendesk Suite](https://www.capterra.se/software/164283/zendesk) — 4.4/5 (4080 reviews) 5. [LiveChat](https://www.capterra.se/software/62194/livechat) — 4.6/5 (1724 reviews) ## Recensioner ### "HelpDesk= Helpful" — 4.0/5 > **Jessica** | *5 augusti 2024* | Konsumtionsvaror | Recommendation rating: 7.0/10 > > **Fördelar**: I do like the ease of functionality. It is pretty straight forward to use. > > **Nackdelar**: It can be kind of slow, and harder to train people on. > > Super useful tool when working in customer service ----- ### "HelpDesk has great potential to help our workflow\!" — 4.0/5 > **Emmanuel** | *19 september 2025* | Religiösa institutioner | Recommendation rating: 5.0/10 > > **Fördelar**: I appreciate the HelpDesk system, because it is competitive with features and and pricing to other similar services. It's helpful that it integrates with Livechat and Chatbot services well, and allows us to track multiple sources of contacts so that none of our requests fall between the cracks. > > **Nackdelar**: I do wish that helpdesk had better/deeper integration with chatbot. I wish that tags were connected with livechat, and that we could more easily find transcripts from tickets so we can get a fuller picture of a visitor's experience and questions. Creating more fluid tickets that can be updated based on multiple interactions from our website would be a major bonus. We would like to have more AI options and more customizable AI features in how it could respond to common questions. With the move to text.com as one app for all the services, there are still many features missing that we found helpful, especially to be able to customize views with filters. Please bring that back\! > > We liked the LiveChat tickets, and did not have a need for many of the extra features that are in helpdesk, but for what it offers, we have benefitted. We are looking forward to the features that have not carried over to the new version to be added again\! ----- ### "Helpful Tips to Improve HelpDesk" — 3.0/5 > **Daniel** | *6 juni 2025* | Maskin- eller industriteknik | Recommendation rating: 6.0/10 > > **Fördelar**: I like how all of the tickets are in one place, and they are easy to sort through by using the left and right arrows. It is helpful to have the dropdowns right there on the side to quickly and easily assign them to the right team(s) to be handled appropriately. > > **Nackdelar**: The main aspect that I do not like about the helpdesk is that if you assign a ticket to someone, or if someone assigns you a ticket, there is no notification email sent to the assignee. This would be very helpful when setting tasks to solve or close tickets. One other thing that I do not like about the help desk is that there is no option to download the ticket to send to an email. For example, sometimes we would like to directly email the ticket to another colleague at our company for review or feedback before marking solved or closing it out. Additionally, having the ability to convert a ticket to the chat archives would be helpful so we can then download the transcript from there and send to email. Essentially, the archive function in HelpDesk is useless and the ticket should go into the actually LiveChat archives. > > Overall experience is basically described in the first two boxes above. The HelpDesk is just okay. It is there for us to be able to pick up and assign tickets, but it certainly lacks in some areas of functionality and I rated it 3 stars because I believe there is room for improvement. I think the focus should shift to actual functionality of what we do with these tickets in our workflow. ----- ### "Well-Organized Interface and Easy Ticket Management" — 5.0/5 > **David** | *12 mars 2026* | Flyg och rymd | Recommendation rating: 10.0/10 > > **Fördelar**: HelpDesk was very easy to set up and configure. Managing tickets is straightforward, and assigning them to the right team member takes just a few clicks. It has made organizing and tracking support requests much more efficient. > > **Nackdelar**: We did have an issue with our Outlook rejecting the notices when people left messages. However, we were able to resolve it by adding helpdesk to our whitelist. > > What I like best about HelpDesk is the browser interface. The layout is clean and well organized, making it easy to navigate between tickets, track conversations, and manage requests without confusion. ----- ### "Best support ticket solution out there\!" — 5.0/5 > **Verifierad recensent** | *4 augusti 2025* | Informationsteknologi och tjänster | Recommendation rating: 10.0/10 > > **Fördelar**: The ability to streamline Ticket management and resolution as well as the ability to open a ticket from a live chat\! > > **Nackdelar**: I didnt like the fact the embeded ticket form does not allow to upload images or files straight out of the box. > > Excellent, all tickets are now tracked, managed and resolved while giving me a clear complete picture of their status. ----- Page: 1 / 8\ Nästa: [Next page](https://www.capterra.se/software/185973/helpdesk?page=2) ## Links - [View on Capterra](https://www.capterra.se/software/185973/helpdesk) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fi | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | ko | | | nb | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Structured Data