--- description: Få detaljerad information om HelpDesk, dess användbarhet, funktioner, pris, fördelar och nackdelar från verifierade användarupplevelser. Läs recensioner och upptäck liknande verktyg på Capterra Sverige. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: HelpDesk: Pris och betyg 2026 - Capterra Sverige --- Breadcrumb: [Hem](/) > [Helpdesk-system](/directory/30008/help-desk/software) > [HelpDesk](/software/185973/helpdesk) # HelpDesk Canonical: https://www.capterra.se/software/185973/helpdesk Page: 1 / 8\ Nästa: [Next page](https://www.capterra.se/software/185973/helpdesk?page=2) > HelpDesk är ett ärendesystem online som har utformats för att förenkla teamarbetet. Erbjud enastående kundtjänst. Enkelt. > > Verdict: Rated **4.6/5** by 180 users. Top-rated for **Sannolikhet att rekommendera**. ----- ## Overview ### Vem använder HelpDesk? Från startup-företag till globala företag – HelpDesk passar alla företag, oavsett storlek eller bransch. ## Quick Stats & Ratings | Metric | Betygsättning | Detail | | **Totalt** | **4.6/5** | 180 Recensioner | | Enkel användning | 4.7/5 | Based on overall reviews | | Kundtjänst | 4.5/5 | Based on overall reviews | | Valuta för pengarna | 4.4/5 | Based on overall reviews | | Funktioner | 4.4/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Sannolikhet att rekommendera) | ## Om leverantören - **Företag**: Text - **Location**: Boston, USA - **Founded**: 2002 ## Commercial Context - **Startpris**: 29,00 US$ - **Pricing model**: (Gratis provperiod) - **Target Audience**: Egenföretagare, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Deployment & Platforms**: Moln, SaaS, webb-baserat - **Supported Languages**: engelska - **Available Countries**: Afghanistan, Albanien, Algeriet, Amerikanska Jungfruöarna, Amerikanska Samoa, Andorra, Angola, Anguilla, Antigua och Barbuda, Argentina, Armenien, Aruba, Australien, Azerbajdzjan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgien and 209 more ## Funktioner - Aktivitetspanel - Alerts/Escalation - Anpassning - Anpassningsbara formulär - Anpassningsbara mallar - Arbetsflödeshantering - Automatiserad routing - CRM - Call Center-hantering - Datasäkerhet - E-posthantering - Engagemangsspårning - Feedback-hantering - Flera kommunikationskanaler - Hantering av servicenivåavtal (SLA) - Hantering av undersökning / omröstning - Inkorghantering - Innehållshantering - Instrumentbräda - Interaktionsspårning - Konversationsintelligens - Kunddatabas - Kundhistorik - Kundsegmentering - Kundupplevelseshantering - Kunskapsbashantering - Köhantering - Makron / mallade svar - Mallhantering - Prioritering - Problemgranskning - Problemspårning - Process / arbetsflödesautomatisering - Rapportering och analys - Rapportering och statistik - Samarbetsverktyg - Sentimentanalys - Självbetjäningsportal - Task Automation - Third-Party Integrations - Trendanalyser - Undersökningar och feedback - Undersökningsstruktur CSAT - Undersökningsstruktur NPS - Uppdragshantering - Uppgiftshantering - Visuell analys - Övervakning av klagomål ## Integrations (11 total) - Chatbot - GitHub - HubSpot CRM - Jira - LiveChat - OpenWidget - Shopify - Slack - Webflow - WordPress - Zapier ## Support Options - E-post / Kundtjänst - Vanliga frågor / Forum - Baskunskap - Telefonsupport - 24/7 (Live-support) - Chatt ## Category - [Helpdesk-system](https://www.capterra.se/directory/30008/help-desk/software) ## Relaterade kategorier - [Helpdesk-system](https://www.capterra.se/directory/30008/help-desk/software) - [Kundtjänstsystem](https://www.capterra.se/directory/22/customer-service/software) - [Program för klagomålshantering](https://www.capterra.se/directory/30674/complaint-management/software) - [Spårningsprogram](https://www.capterra.se/directory/30675/issue-tracking/software) - [Program för kundnöjdhet](https://www.capterra.se/directory/30541/customer-satisfaction/software) ## Alternativ 1. [Freshdesk](https://www.capterra.se/software/124981/freshdesk) — 4.5/5 (3411 reviews) 2. [Salesforce Sales Cloud](https://www.capterra.se/software/61368/salesforce) — 4.4/5 (18770 reviews) 3. [Zendesk Suite](https://www.capterra.se/software/164283/zendesk) — 4.4/5 (4076 reviews) 4. [LiveAgent](https://www.capterra.se/software/102188/liveagent) — 4.7/5 (1755 reviews) 5. [LiveChat](https://www.capterra.se/software/62194/livechat) — 4.6/5 (1716 reviews) ## Recensioner ### "HelpDesk= Helpful" — 4.0/5 > **Jessica** | *5 augusti 2024* | Konsumtionsvaror | Recommendation rating: 7.0/10 > > **Fördelar**: I do like the ease of functionality. It is pretty straight forward to use. > > **Nackdelar**: It can be kind of slow, and harder to train people on. > > Super useful tool when working in customer service ----- ### "Well-Organized Interface and Easy Ticket Management" — 5.0/5 > **David** | *12 mars 2026* | Flyg och rymd | Recommendation rating: 10.0/10 > > **Fördelar**: HelpDesk was very easy to set up and configure. Managing tickets is straightforward, and assigning them to the right team member takes just a few clicks. It has made organizing and tracking support requests much more efficient. > > **Nackdelar**: We did have an issue with our Outlook rejecting the notices when people left messages. However, we were able to resolve it by adding helpdesk to our whitelist. > > What I like best about HelpDesk is the browser interface. The layout is clean and well organized, making it easy to navigate between tickets, track conversations, and manage requests without confusion. ----- ### "Scam company" — 1.0/5 > **Neel** | *18 mars 2026* | Datorspel | Recommendation rating: 0.0/10 > > **Fördelar**: Overall ui interface and everything's is good and works perfectly fine except they don't have a mobile app > > **Nackdelar**: There refund policy, terms and service and customer support is complete scam they had blocked my account in trial period but they still charged me when the trial period ended and told me that I had to contact them to deactivate the subscription this even means they might had kept me charging for the services which they have blocked for every month until and unless I would have contacted their support and they are now not even refunding me the amount they charged for the subscription after the trial period ended for the services which they have blocked on their end for ke > > Very bad avoid at all cost complete scam company and least bothered live support they won't help you for any problems ----- ### "Efficient and User-Friendly Support Tool works really well because it highlights both usability and performance without sounding exaggerated." — 5.0/5 > **Bruna** | *19 mars 2026* | Informationsteknologi och tjänster | Recommendation rating: 7.0/10 > > **Fördelar**: What I liked most about HelpDesk was its intuitive interface and ease of use. It made managing tickets, tracking issues, and communicating with customers very efficient. The organization of information and automation features also helped streamline daily tasks. > > **Nackdelar**: One aspect I liked least about HelpDesk was that some features felt limited or not as flexible as expected, especially when handling more complex workflows. There is room for improvement in customization and advanced options. > > Overall, my experience with HelpDesk has been positive. The platform is easy to use, helps keep customer interactions organized, and improves response efficiency. While there are some areas that could be more flexible or streamlined, it remains a reliable tool for managing support tasks. ----- ### "helpdesk support" — 5.0/5 > **lebohang** | *16 februari 2026* | Kundservice | Recommendation rating: 10.0/10 > > **Fördelar**: i like working in a helpdesk environment because it allows me to assist people directly and solve problems in real time. > > **Nackdelar**: i have learned that technical skills are important, but understanding the users concern and explaining solutions in simple terms in just as crucial. > > my experience it has been rewarding and educational. i have developed strong problem-solving skills, improved my communication abilities a learned help how to handle multiple requests efficiently. ----- Page: 1 / 8\ Nästa: [Next page](https://www.capterra.se/software/185973/helpdesk?page=2) ## Links - [View on Capterra](https://www.capterra.se/software/185973/helpdesk) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fi | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | ko | | | nb | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Structured Data