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Vad är HubSpot Service Hub?

HubSpots helpdesk-programvara gör det enkelt att hantera och kontakta kunder. I programmet hittar du en kunskapsbas, en proaktiv lösning för att hjälpa kunderna själva, kundrespons, enkäter och insikter som är utformade för att ge dig en känsla för kundtillfredsställelsen, rapportering och automatisering i alla verktyg för att hjälpa till att skala upp och förbättra positiva resultat. Koppla samman Service Hub med Sales och Marketing Hub för att stödja hela kundresan i HubSpot.

Vem använder HubSpot Service Hub?

HubSpot Service Hub hjälper växande företag att bygga upp en perfekt kundupplevelse, skapa självbetjäningslösningar och växa genom kundrespons och förespråkande.

Var kan HubSpot Service Hub användas?

Molnbaserad
På plats

Om leverantören

  • HubSpot
  • Belägen i Cambridge, USA
  • Grundades 2012

Support för HubSpot Service Hub

  • Telefonsupport
  • 24/7 (Live-support)
  • Chatt

Tillgängliga länder

Australien, Belgien, Brasilien, Danmark, Filippinerna och 20 andra

Språk

engelska

Prissättning av HubSpot Service Hub

Startpris:

20,00 US$/månad
  • Erbjuder en gratis provperiod
  • Erbjuder en gratisversion

HubSpot Service Hub har en gratisversion och erbjuder en gratis testversion. HubSpot Service Hubbetald version börjar på 20,00 US$/månad.

Prisplaner

Om leverantören

  • HubSpot
  • Belägen i Cambridge, USA
  • Grundades 2012

Support för HubSpot Service Hub

  • Telefonsupport
  • 24/7 (Live-support)
  • Chatt

Tillgängliga länder

Australien, Belgien, Brasilien, Danmark, Filippinerna och 20 andra

Språk

engelska

HubSpot Service Hub videor och bilder

HubSpot Service Hub Programvara- 1
HubSpot Service Hub Programvara- 2
HubSpot Service Hub Programvara- 3
Visa 4 till
HubSpot Service Hub-video
HubSpot Service Hub Programvara- 1
HubSpot Service Hub Programvara- 2
HubSpot Service Hub Programvara- 3

Funktioner i HubSpot Service Hub

  • Aktivitetspanel
  • Alerts/Escalation
  • Anpassningsbar branding
  • Anpassningsbara mallar
  • Användningsspårning / Analytics
  • Arbetsflödeshantering
  • Automatiserad routing
  • Autoresponders
  • CRM
  • Chatt och meddelanden
  • Data Import/Export
  • Dokumentlagring
  • E-posthantering
  • Feedback-hantering
  • Flera kommunikationskanaler
  • Flerspråkig
  • Geotargeting
  • Hantering av servicenivåavtal (SLA)
  • Hälsopoäng
  • Inkorghantering
  • Interaktionsspårning
  • Kontaktledning
  • Kontoaviseringar
  • Kontohantering
  • Kundchatt i realtid
  • Kunddatabas
  • Kundengagemang
  • Kundtjänst
  • Kunskapsbashantering
  • Kunskapshantering
  • Köhantering
  • Makron / mallade svar
  • Mobilåtkomst
  • NPS av kunder
  • Offline-formulär
  • Ombordstigning
  • Prioritering
  • Proaktiv chatt
  • Rapportering och analys
  • Rapportering och statistik
  • Samarbetsverktyg
  • Självbetjäningsportal
  • Stöd för biljetthantering
  • Third-Party Integrations
  • Transkript/chatthistorik
  • Undersökningar och feedback
  • Uppgiftshantering
  • Varningar / Meddelanden
  • Åtkomstkontroller / behörigheter
  • Överföringar / dirigering

HubSpot Service Hub Hitta alternativ 2021 - Capterra Sverige

Förvandla din e-post till en hel kundtjänstlösning. Snabbt och enkelt som e-post, men med de verktyg du behöver för att minska agenternas svarstider.
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Ett visuellt samarbetsverktyg som på ett roligt, flexibelt och givande sätt ger teamet ett gemensamt perspektiv på projektet.
Asana är det enklaste sättet att organisera och hantera teamens arbete i stor skala. Se varför Asana utmärker sig på Capterra.
Zoho Assist erbjuder ett enkelt och smidigt användargränssnitt för anslutning till fjärrdatorer var som helst i världen. Lär dig mer om Zoho Assist

Recensioner av HubSpot Service Hub

Medelpoäng

Totalt
4,4
Enkel användning
4,4
Kundservice
4,6
Funktioner
4,1
Valuta för pengarna
4,3

Recensioner efter företagsstorlek (antal anställda)

  • <50
  • 51-200
  • 201-1 000
  • >1 001

Hitta recensioner efter betyg

5
52%
4
42%
3
5%
2
1%
Pedro
Pedro
Marketing & Growth Ops i Portugal
Verifierad LinkedIn-användare
Finansiella tjänster, 51‒200 anställda
Har använt programvaran för: 2 + år
Recensentens källa

Best Service Hub to use

5,0 i fjol

Fördelar:

- Ticket management -> Being able to assign tickets to random support owners is awesome- Pipeline management -> The hability to create deals inside different pipelines according to diferent actions and needs- Inbox management -> Managing multiple inboxes per country- Workflows between all the objects (Tickets, deals, contacts, companies)

Nackdelar:

- Pay per seat instead of pay per team. As we get more and more members, it can be a bit pricy

Erinn
Client Service Specialist II i USA
Bokföring, 51‒200 anställda
Har använt programvaran för: 1 + år
Recensentens källa

HubSpot is great overall!!

5,0 för 5 månader sedan

Kommentarer: My overall experience with HubSpot is that it is a great way to have all client communication details in one spot. Along with marketing emails and sales as well as service tools all in once place and the CRM software is free

Fördelar:

What I like the most about HubSpot Service Hub is that all client communications are located in one spot under the contact or company name. It could be email, text, call and it all is recording and between multiple different people (co workers) not just including all your communications. It makes it easy to see what has already been talked about, etc..

Nackdelar:

My least favorite thing about HubSpot Service Hub is it can be pricey and the templates can be confusing when setting up.

Josie
realtor i USA
Hälsa, välbefinnande och fitness, 2‒10 anställda
Har använt programvaran för: 6-12 månader
Recensentens källa

Hubspot review

3,0 för 5 månader sedan

Kommentarer: it was used to reserve spots and spaces, and it did the job. However, it would not allow any exceptions, and it prevented me from using it.

Fördelar:

great software for organization and reserving spaces.

Nackdelar:

doesn't have enough flexibility. This is a hinderance to business

Kreasan
Jnr HR Business Partner i Sydafrika
Konstruktion, 10 000+ anställda
Har använt programvaran för: 2 + år
Recensentens källa

Amazing features with realistic functionalities.

5,0 i fjol

Kommentarer: Ideal solution to creating and converting more leads. Commendable results and looking forward to more achievements.

Fördelar:

Giving customers the best treatment takes the best part of the journey. The dashboard is flexible to changes and easy to manage. HubSpot Service Hub has a free sign up plan which is key to ensuring an informed decision. Through live chat, we have realized a commendable rise in customers since the tool helps in converting leads to clients. Best there is.

Nackdelar:

No cons at all. Their services are great and it is free which is absolutely amazing.

Cristian
IT Manager i Finland
Informationsteknologi och tjänster, 51‒200 anställda
Har använt programvaran för: 1 + år
Recensentens källa

A Great Customer Service Solution For Business

4,0 för 4 månader sedan

Fördelar:

With this product, we have it easy when connecting with our customers. It makes it easy for customer find service service materials and this saves time. The good relationship with our customers is good for our business.

Nackdelar:

All features of HubSpot Service Hub are helpful. No issues at all.

Thomas
Senior IT Developer i Storbritannien
Marknadsföring och reklam, 51‒200 anställda
Har använt programvaran för: 1 + år
Recensentens källa

HubSpot Service Hub

4,0 för 11 månader sedan

Fördelar:

HubSpot Service Hub is very easy to use and doesn't take a long time to grasp. All members of the team can use it no matter of technical knowledge.

Nackdelar:

It would be good to see more features brought to it such as allowing users to raise a ticket themselves straight in to Service Pipelines.. and then being able to have tracked email conversations with the user, through HubSpot, via the Ticket itself. This would keep it all under one place and not require us to use our email software separately and then update our tickets manually.

Verifierad recensent
Verifierad LinkedIn-användare
Internet, 51‒200 anställda
Har använt programvaran för: 1 + år
Recensentens källa

Fosters collaboration and productivity

5,0 för 2 år sedan

Kommentarer: The experience has been incredible and the features are exceptional

Fördelar:

HubSpot is very essential and critical to our team’s success, we use HubSpot as a CRM, knowledge base, and for easily facilitating collaboration and projects across teams

Nackdelar:

Pricing can be expensive when compared to the competition

Cara
Coordinator i Kanada
Sjukhus och hälsovård, 51‒200 anställda
Har använt programvaran för: 1-5 månader
Recensentens källa

Overall I like it

5,0 för 5 månader sedan

Kommentarer: Hubspot works very well over all, I'm always learning new little things about it.

Fördelar:

Hubspot works very well. I use it at work daily

Nackdelar:

I don't have any real complaints accept the layout could be more pleasing to the eye, better colours maybe.

Verifierad recensent
Verifierad LinkedIn-användare
Marknadsföring och reklam, 2‒10 anställda
Har använt programvaran för: 1 + år
Recensentens källa

Very Useful Tool

5,0 för 8 månader sedan

Kommentarer: Very useful for managing day to day service

Fördelar:

It covers all my needs to support my clients communications

Nackdelar:

Not so straight forward to set up but once you get it, it works great.

Verifierad recensent
Verifierad LinkedIn-användare
Informationsteknologi och tjänster, 51‒200 anställda
Har använt programvaran för: 2 + år
Recensentens källa

Easy to use Live Chat System

4,0 i fjol

Fördelar:

- easy to set up - easy to use - easy to implement - easy to edit / add users

Nackdelar:

the only con is that it would be great to enable a form before connecting the user to a sales rep

Laci
Project Manager i USA
Internet, 11‒50 anställda
Har använt programvaran för: 1 + år
Recensentens källa

A Great Platform that is Only Getting Better

5,0 för 5 år sedan

Kommentarer: Outside of streamlining our processes, Hubspot Service Hub saved our peak season within the first year of use. The function of having tickets and having easy to build forms and workflows that create tickets, allowed my sales team to spend less time gathering what information that they thought would be helpful to my service team and gathering the exact info that was actually needed. But that was just the tip of the iceberg of benefits. Tickets allowed all of our customer service inquiries in one easy to navigate place. Requests were not slipping through the cracks because they were coming in from every direction and we could see at a glance where we were with solving each issue. The Knowledge Base feature is a good tool that we look forward to seeing improvements in the future. We have not gotten our feet wet enough on surveys to leave a full thought on it but are planning to dive into those services within the calendar year.

Fördelar:

Hubspot Service Hubs allows my team to be on the same page. We can not only see what everyone is working on and assist where needed but the resources available to my team members and therefore to our customers are all in the same space. It makes streamlining business practices much easier than we had experienced in the past.

Nackdelar:

The software lacks a couple of keys features and the timelines/feeds are not the most efficient presentation as far as finding what you are looking for. For example, if we tag a user in a ticket who is coming into the ticket fresh, we've found that it's difficult for them to get caught up in an easy manner. It takes a little digging. that being said, Hubspot is continuously updating the software on the back end with the items that the Hubspot Community of users upvotes as important to the,m. This has created a trust in Hubspot that these hiccups will be adjusted and the user platform will continue to improve month to month.

Cierra
Social Account Manager i Kanada
Underhållning, 51‒200 anställda
Har använt programvaran för: 6-12 månader
Recensentens källa

Make your life easier...Switch to Hubspot!

5,0 för 5 år sedan

Kommentarer: Overall the service hub has been a fantastic tool. We have been able to capture and manage customer expectations immediately and effectively thanks to the Surveys specifically. We now capture results in real time direct;y after a customer has finished our sales cycle and their customer journey. The tool has allowed us to get quick responses, see where we excel and shine within our industry as well as where we can improve all from the voice of our customers. Love working with this tool

Fördelar:

Hubspot has allowed us to save time and reach our customers on a whole new level. Once we implemented Hubspot the possibilities truly became endless. From a sales perspective we have learnt valuable ways to reach our customers through the sales blog, templates and snippet suggestions etc. In addition we have been able to market to our clients using platforms we didn't even know were possible. Created personalized landing pages, calendar links to schedule meetings and calls saving time going back and forth. Not to mention automation and work flows- a time saver!!! Cant rave enough about using Hubspot and cant wait to see waht they come out with next!!!

Nackdelar:

Honestly, I think thing we like least about the software is that you cant use the social features to post videos to Instagram from the social hub. Other than that there isn't anything we dont like!

Sheldon
CEO/Founder i Kanada
Finansiella tjänster, 11‒50 anställda
Har använt programvaran för: 6-12 månader
Recensentens källa

Good, but prefer more value

4,0 för 3 år sedan

Kommentarer: The customer service was a bit confused at rimes and got more of the big company feel rather than the we respond quickly and actually care feeling that I get from current provider.

Fördelar:

The integrations of Hubspot are unmatched, big reason the charge big is those ecosystem integrations.

Nackdelar:

The simplicity/interface is nothing special to me. Pretty standard UI/UX. The cost for what you get is discouraging to me. It becomes quite expensive once you are off start up plan.

Övervägda alternativ: Zendesk Suite

Anledningar att byta till HubSpot Service Hub: Seemed cleaner and easier to use, but became too expensive and started shopping for new option in Freshdesk.

Rebecca
RVT & customer support i Kanada
Veterinär, 51‒200 anställda
Har använt programvaran för: 6-12 månader
Recensentens källa

Hubspot is easy to use

5,0 för 2 år sedan

Fördelar:

Easy to use, I like that you can alert yourself for reminders and that you can assign chats/emails .

Nackdelar:

I dislike that the app is not as user friendly as the site.I would use the app if it was set up better and more similar to the site.

Cassandra
Marketing Specialist i Kanada
Telekommunikation, 11‒50 anställda
Har använt programvaran för: 1 + år
Recensentens källa

HubSpot Service Hub- An excellent customer service platform

5,0 för 2 år sedan

Kommentarer: Overall, HubSpot Service Hub is a powerful customer service platform that offers an impressive array of features to help businesses deliver exceptional support experiences. With its intuitive interface, robust ticketing system, knowledge base functionality, and insightful analytics, it empowers organizations to enhance customer satisfaction and streamline their support operations. Despite the need for more integration options, HubSpot Service Hub remains a top choice for businesses seeking to elevate their customer service capabilities.

Fördelar:

One of the standout features of HubSpot Service Hub is its ticketing system. The ticketing system allows businesses to efficiently manage customer inquiries and support requests. It provides a centralized platform where customer tickets can be created, assigned, and tracked throughout their lifecycle. This feature enables teams to streamline their support processes, ensuring that no customer issue goes unnoticed or unresolved.

Nackdelar:

One area where HubSpot Service Hub could benefit from improvement is its integration options. While it does offer integration with popular CRM systems and other HubSpot tools, there is room for expansion to cover a wider range of third-party applications. Increasing the number of integrations would allow businesses to connect Service Hub with their existing tech stack seamlessly.

Sayma
Sayma
IT Technician i Storbritannien
Verifierad LinkedIn-användare
Utbildningsförvaltning, 51‒200 anställda
Har använt programvaran för: Gratis provperiod
Recensentens källa

Great growth stats for a Customer service.

4,0 för 8 månader sedan

Kommentarer: It's great if you want the free membership, even if you are working in a team.

Fördelar:

I really like how you can check the statistics. It helps when looking and analysing growth. The graphs are really easy to understand too. It also has an AI feature.

Nackdelar:

It's quite expensive if you want to have more features.

Mathew
Digital Marketing Specialist i Indien
Tidningar, 11‒50 anställda
Har använt programvaran för: 1 + år
Recensentens källa

A worthwhile choice.

5,0 för 2 år sedan

Kommentarer: Satisfactory.

Fördelar:

Hubspot is easy to use and has a robust support/helpdesk - always ready and happy to help with any queries.

Nackdelar:

Pricing. Hubspot is not the most affordable option out there.

Övervägda alternativ: Zoho CRM

Anledningar att välja HubSpot Service Hub: Costs.

Tidigare programvara: Zoho CRM

Anledningar att byta till HubSpot Service Hub: Wide variety of features for my teammates.

Pankaj Singh
Pankaj Singh
Manager Marketing Operations i Indien
Verifierad LinkedIn-användare
Informationsteknologi och tjänster, 11‒50 anställda
Har använt programvaran för: 2 + år
Recensentens källa

Feature rich service tool for product company

4,0 för 4 år sedan

Kommentarer: The overall experience is very nice and effective for the team.

Fördelar:

Knowledge management is the feature I like most, and how easy to connect it with chat and use it for customer benefit.

Nackdelar:

Nothing. It has all the features required to fulfil the requirement of the service team and product team.

Cecilia
CEO i Argentina
Datormjukvara, 11‒50 anställda
Har använt programvaran för: 1 + år
Recensentens källa

The best customer service for your digital transformation

5,0 för 4 år sedan

Kommentarer: Excellent, easy to use, fast deployment, affordable for any size of companies. Companies who are considering an upgrade to its customer service processes or need an agile digital transformation, needs Service Hub.

Fördelar:

Easy to deploy, administer, use. In one month, most of the customer service cases are in production. Migration and integration with other platforms are also very easy and in record time. A new generation of SaaS.

Nackdelar:

It is design to work with Marketing Hub and/or Sales Hub. If you need to integrate to other software, it may require the development of a middleware to migrate data (KB).

Chris
Owner i USA
Kundservice, 2‒10 anställda
Har använt programvaran för: 1 + år
Recensentens källa

Great solution for handling customer service tickets

5,0 för 2 år sedan

Kommentarer: It has been a great experience and has worked really well with out team processes.

Fördelar:

We use live chat on our site and I love how it is integrated with the ticketing system so that those chats can be converted into tickets when necessary. We also love that we can use Slack to chat live instead of having to use the HubSpot interface.

Nackdelar:

It is a little cumbersome, but that is only because there are so many features and functionality. The free plan offers a ton, but once you need those extras, it gets pricy pretty quickly.

Övervägda alternativ: Freshdesk

Anledningar att välja HubSpot Service Hub: Help Scout was not meeting our needs.

Verifierad recensent
Verifierad LinkedIn-användare
Telekommunikation, 11‒50 anställda
Har använt programvaran för: 1-5 månader
Recensentens källa

Easy to Use, Great for Starting Out

5,0 för 5 år sedan

Kommentarer: We're a pretty small company and it is easy to get overwhelmed by the demands of starting and growing a business from scratch. It is nice to have Service Hub as an 'add-on' for the CRM, Marketing automation and other features HubSpot offers as part of its full suite of tools. It has made it very easy for us to quickly add a "support portal" to our website, and it has helped our customers get answers to their most-asked questions more quickly than they could by just emailing our support team.

Fördelar:

Using the HubSpot Service Hub is very easy. It is not a complex product or full-blown content management tool like other well-known support tools. It is a nice add-on for HubSpot that helps fill out the portfolio of other features available via their offering. It allows users to quickly build and structure a simple knowledge base, and the contextual search feature is very helpful.

Nackdelar:

While it is extremely easy to use, it is also a fairly basic set of tools. It is not as robust as some other customer support applications like Freshdesk, Zendesk, or SalesForce. The only concern we have is that we may need to transition to one of these other services if we find we need more control over the UX/UI of our support portal or need to expand support across many other channels. HubSpot continues to add new site templates and that's a good thing, but the Service Hub is still a pretty basic documentation portal.

Erin
Admissions i USA
Utbildningsförvaltning, 51‒200 anställda
Har använt programvaran för: 2 + år
Recensentens källa

Neutral

4,0 för 5 år sedan

Kommentarer: Overall, it has been a fairly good experience. We don't use all the features, but the ones we do use are seamless and beneficial.

Fördelar:

Some of the services we really love! For example, the templates and sequences raise productivity and automate everything for you! Conversations and chats have been a huge hit on our website and people seem to love connecting this way. Also, the ability to set up meetings through Hubspot has made the process quicker and easier.

Nackdelar:

We did not enjoy the team inbox- it was confusing and we were unable to define who was actually responsible for the mails or had multiple people answering emails for the same contact. We also found the calling feature to have some issues, as it didn't work correctly with our office phones that required extensions.

Patrick
Product Support Manager i USA
Mat och dryck, 11‒50 anställda
Har använt programvaran för: 6-12 månader
Recensentens källa

Great for using 1 CRM - Source of Record for all customer success/sales/marketing.

3,0 för 5 år sedan

Kommentarer: Understand HubSpot wasn't built for service, BUT if you want to be able to use just 1 source of record for your whole company - it works very well! There is a lot to learn in terms of working around what you may have had as previous experience. Their support is readily available and they take feedback really well. As a whole, they are great to work with and always have a good interaction with their team. It makes learning and implementing the service hub a lot easier :).

Fördelar:

Knowledge Base: The fact that I can manage my knowledge articles and chat support in one product is fantastic. The new editor for the look and feel of the overall design of the knowledge base is a huge upgrade since the last one! I also really like the reporting so far, it gives the support team a lot of insight into what is working and what is not. The new editor helps you to make super professional-looking articles.

Nackdelar:

I think one thing that would have been helpful is to be able to gate the knowledge base based on logins from our own platform, but other than that it was super easy to setup.

Lizzie
Lizzie
Integrated Marketing Manager i USA
Verifierad LinkedIn-användare
Internet, 11‒50 anställda
Har använt programvaran för: 2 + år
Recensentens källa

Easy to Use and Getting Better Each Day

4,0 för 5 år sedan

Fördelar:

It's easy to use and intuitive, much like the other Hubspot software modules. It's clean, simple, and the new beta templates are great. I love the drag and drop features as well as the categorical organization.

Nackdelar:

The simplicity has some cons - the editing tools aren't as robust as other Hubspot software, but there are new features being added like anchor capabilities and callouts, so that's been helpful! I hope it continues to expand in its capabilities to be as robust as other knowledge base tools on the market!

Ashlee
Ashlee
Brand Manager i USA
Verifierad LinkedIn-användare
Konstruktion, 11‒50 anställda
Har använt programvaran för: 6-12 månader
Recensentens källa

Love the Knowledge Base

5,0 för 5 år sedan

Kommentarer: I use the Service Hub itself every day and I'm always checking the knowledge base dashboard to see what users are searching for to inform what KB articles to write next.

Fördelar:

It's really easy and fast to create new knowledge base articles and get them live. It's also very easy to keep everything organized and Hubspot is always adding new ways to make the knowledge base look better from a user viewpoint.

Nackdelar:

The URLs that are auto-created based on the title of the article almost always need to be adjusted.