--- description: Få detaljerad information om Twilio, dess användbarhet, funktioner, pris, fördelar och nackdelar från verifierade användarupplevelser. Läs recensioner och upptäck liknande verktyg på Capterra Sverige. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Twilio: Pris och betyg 2026 - Capterra Sverige --- Breadcrumb: [Hem](/) > [Molnkommunikationsplattform](/directory/31362/cloud-communication-platform/software) > [Twilio](/software/180158/twilio-communications-platform) # Twilio Canonical: https://www.capterra.se/software/180158/twilio-communications-platform Page: 1 / 22\ Nästa: [Next page](https://www.capterra.se/software/180158/twilio-communications-platform?page=2) > Twilio tillhandahåller enkla API:er för att bygga skalbara, pålitliga röst- och SMS-appar för webben eller mobila enheter. > > Verdict: Rated **4.4/5** by 508 users. Top-rated for **Sannolikhet att rekommendera**. ----- ## Overview ### Vem använder Twilio? Företag av alla storlekar som behöver molnkommunikationslösningar i över 100 olika länder ## Quick Stats & Ratings | Metric | Betygsättning | Detail | | **Totalt** | **4.4/5** | 508 Recensioner | | Enkel användning | 4.1/5 | Based on overall reviews | | Kundtjänst | 4.0/5 | Based on overall reviews | | Valuta för pengarna | 4.2/5 | Based on overall reviews | | Funktioner | 4.5/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Sannolikhet att rekommendera) | ## Om leverantören - **Företag**: Twilio - **Location**: San Francisco, USA - **Founded**: 2008 ## Commercial Context - **Startpris**: 0,01 US$ - **Pricing model**: (Free version available) (Gratis provperiod) - **Target Audience**: Egenföretagare, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Deployment & Platforms**: Moln, SaaS, webb-baserat, Windows (på platsl), Linux (på plats) - **Supported Languages**: brasiliansk portugisiska, engelska, franska, japanska, spanska, tyska - **Available Countries**: Argentina, Australien, Brasilien, Chile, Colombia, Frankrike, Hongkong SAR, Irland, Israel, Japan, Kanada, Mexiko, Nya Zeeland, Schweiz, Singapore, Storbritannien, Taiwan, Tyskland, USA, Österrike ## Funktioner - 2-vägs meddelanden - Audio/Video Conferencing - Automated Attendant - Automatiserad routing - Automatisk respons - Automatisk samtalsfördelning - CRM - Call Center-hantering - Call Scripting - Chatbot - Chatt och meddelanden - Event utlösta åtgärder - Flera skript - IVR - Inmatning av telefonnyckel - Inspelning - Inspelning av samtal - Integration av datatelefoni - Kampanjhantering - Konferens - Kontaktledning - Köhantering - Mass-sms - Meddelandeanpassning - Mobilkuponger - Naturlig språkbehandling - Nummer- ID - PBX - Rapportering och analys - Rapportering och statistik - Realtidschatt - Röstanpassning - Röstmeddelande - SIP-trunking - Samtalsdirigering - Samtalsloggning - Samtalsspårning - Samtalsövervakning - Schemalagt meddelande - Taligenkänning - Text till tal - Third-Party Integrations - Varningar / Meddelanden - VoIP ## Integrations (7 total) - Freshdesk - Oracle Service - Salesforce Service Cloud - SugarCRM - Zapier - Zendesk Suite - Zoho CRM ## Support Options - E-post / Kundtjänst - Vanliga frågor / Forum - Baskunskap - Telefonsupport - 24/7 (Live-support) - Chatt ## Category - [Molnkommunikationsplattform](https://www.capterra.se/directory/31362/cloud-communication-platform/software) ## Relaterade kategorier - [Molnkommunikationsplattform](https://www.capterra.se/directory/31362/cloud-communication-platform/software) - [Verktyg för SMS-marknadsföring](https://www.capterra.se/directory/30842/sms-marketing/software) - [CRM-system](https://www.capterra.se/directory/30671/customer-experience/software) - [IVR-program](https://www.capterra.se/directory/30231/ivr/software) - [Verktyg för samtalsinspelning](https://www.capterra.se/directory/30533/call-recording/software) ## Alternativ 1. [Bitrix24](https://www.capterra.se/software/113540/bitrix24) — 4.2/5 (1002 reviews) 2. [Omnisend](https://www.capterra.se/software/153508/omnisend) — 4.7/5 (836 reviews) 3. [Klaviyo](https://www.capterra.se/software/156699/klaviyo) — 4.6/5 (537 reviews) 4. [Telnyx Suite](https://www.capterra.se/software/173804/telnyx) — 4.7/5 (196 reviews) 5. [Jira](https://www.capterra.se/software/19319/jira) — 4.4/5 (15459 reviews) ## Recensioner ### "Powerful Platform, Frustrating Business Verification Process" — 4.0/5 > **Muhammed** | *21 juli 2026* | Transport / lastbil / järnväg | Recommendation rating: 7.0/10 > > **Fördelar**: Twilio offers a comprehensive set of communication APIs with excellent documentation and a developer-friendly platform. The integration process is well designed, and the available SDKs make it easy to build SMS, voice, and WhatsApp features into applications. The platform is reliable and supports a wide range of use cases. > > **Nackdelar**: The account verification and compliance process was the most frustrating part of our experience. Our business verification was rejected multiple times despite providing the requested documents, and support was slow to resolve the issue. This significantly delayed our project and made the onboarding process much more difficult than expected. > > Our overall experience with Twilio was mixed. The platform itself is powerful, well documented, and offers a wide range of communication APIs that are easy to integrate. However, our experience with the verification and compliance process was disappointing. Despite submitting the required business documents multiple times, our verification requests were repeatedly rejected without clear guidance on how to resolve the issue. The slow support response caused unnecessary delays to our project and prevented us from using the platform as planned. While Twilio has excellent technology, the onboarding experience needs significant improvement for business customers. ----- ### "Works great for our needs\!" — 5.0/5 > **Matthew** | *29 september 2025* | Religiösa institutioner | Recommendation rating: 10.0/10 > > **Fördelar**: It is very comprehensive. It can do lots of things. We don't use all the features, but love knowing it can do so much when and if we do need it. > > **Nackdelar**: The interface can sometimes be a bit confusing. but they have a very good help file. Every time I've tried to find something and could not, checking the help file has given me step-by-step instructions. Only once did I ever need to contact support, and they resolved my issues quickly. > > Overall it has been a very good experience. We use this with our CHMS system to text the congregation. It works well, and is relatively inexpensive. ----- ### "Hidden Fees, Broken System, No Refunds" — 1.0/5 > **Stacey** | *7 augusti 2026* | Transport / lastbil / järnväg | Recommendation rating: 0.0/10 > > **Fördelar**: I can’t say anything positive. I never got through the process because they took my money first. Bad > > **Nackdelar**: Misleading charges, no clear cancellation option, slow support, and software that doesn’t work. I was billed without consent and couldn’t cancel on the website. Terrible experience — avoid this company. > > Hidden process, blocked cancellation, late replies, charged without consent, refused refund. Awful company. ----- ### "Excellent telephony tool" — 5.0/5 > **Suzanne** | *10 juni 2026* | Försäkring | Recommendation rating: 9.0/10 > > **Fördelar**: Excellent Telephony system providing outbound priority disciplines to meet business needs and customer contact. Robust and dependable supporting large volumes of leads. > > **Nackdelar**: Given its detailed and multi functional it takes a bit of training ing and practice to get used to all the functionalities but that’s a nice issue to have. > > Outbound customer dialler system, priorities preset to ensure call times achieved. MI to overview performance ----- ### "Best low cost call tracking with unlimited customisation" — 5.0/5 > **William** | *7 juli 2025* | Marknadsföring och reklam | Recommendation rating: 10.0/10 > > **Fördelar**: Nothing on the market compares to twilio when it comes to cost at scale. Twilio provides API access so you have full control over all your call data > > **Nackdelar**: not very easy to use for those who don't have programming experience. Although can be used if a non technical person follows a step by step tutorial for your specific use case > > Twilio operates on the backend of Dialhawk which is a call tracking software I use in my marketing agency. Without Twilio I wouldn't have the tech to run my business as effectively. ----- Page: 1 / 22\ Nästa: [Next page](https://www.capterra.se/software/180158/twilio-communications-platform?page=2) ## Links - [View on Capterra](https://www.capterra.se/software/180158/twilio-communications-platform) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nb | | | nl | | | nl-BE | | | pt | | | pt-PT | | | sv | | ----- ## Structured Data