--- description: Få detaljerad information om Twilio, dess användbarhet, funktioner, pris, fördelar och nackdelar från verifierade användarupplevelser. Läs recensioner och upptäck liknande verktyg på Capterra Sverige. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Twilio: Pris och betyg 2026 - Capterra Sverige --- Breadcrumb: [Hem](/) > [Molnkommunikationsplattform](/directory/31362/cloud-communication-platform/software) > [Twilio](/software/180158/twilio-communications-platform) # Twilio Canonical: https://www.capterra.se/software/180158/twilio-communications-platform Page: 1 / 21\ Nästa: [Next page](https://www.capterra.se/software/180158/twilio-communications-platform?page=2) > Twilio tillhandahåller enkla API:er för att bygga skalbara, pålitliga röst- och SMS-appar för webben eller mobila enheter. > > Verdict: Rated **4.4/5** by 501 users. Top-rated for **Sannolikhet att rekommendera**. ----- ## Overview ### Vem använder Twilio? Företag av alla storlekar som behöver molnkommunikationslösningar i över 100 olika länder ## Quick Stats & Ratings | Metric | Betygsättning | Detail | | **Totalt** | **4.4/5** | 501 Recensioner | | Enkel användning | 4.1/5 | Based on overall reviews | | Kundtjänst | 4.0/5 | Based on overall reviews | | Valuta för pengarna | 4.2/5 | Based on overall reviews | | Funktioner | 4.5/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Sannolikhet att rekommendera) | ## Om leverantören - **Företag**: Twilio - **Location**: San Francisco, USA - **Founded**: 2008 ## Commercial Context - **Startpris**: 0,01 US$ - **Pricing model**: (Free version available) (Gratis provperiod) - **Target Audience**: Egenföretagare, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Deployment & Platforms**: Moln, SaaS, webb-baserat, Windows (på platsl), Linux (på plats) - **Supported Languages**: brasiliansk portugisiska, engelska, franska, japanska, spanska, tyska - **Available Countries**: Argentina, Australien, Brasilien, Chile, Colombia, Frankrike, Hongkong SAR, Irland, Israel, Japan, Kanada, Mexiko, Nya Zeeland, Schweiz, Singapore, Storbritannien, Taiwan, Tyskland, USA, Österrike ## Funktioner - 2-vägs meddelanden - Audio/Video Conferencing - Automated Attendant - Automatiserad routing - Automatisk respons - Automatisk samtalsfördelning - CRM - Call Center-hantering - Call Scripting - Chatbot - Chatt och meddelanden - Event utlösta åtgärder - Flera skript - IVR - Inmatning av telefonnyckel - Inspelning - Inspelning av samtal - Integration av datatelefoni - Kampanjhantering - Kontaktledning - Köhantering - Mass-sms - Meddelandeanpassning - Mobilkuponger - Naturlig språkbehandling - Nummer- ID - PBX - Rapportering och analys - Rapportering och statistik - Realtidschatt - Röstanpassning - Röstmeddelande - SIP-trunking - Samtalsdirigering - Samtalsloggning - Samtalsspårning - Samtalsövervakning - Schemalagt meddelande - Taligenkänning - Text till tal - Third-Party Integrations - VoIP ## Integrations (7 total) - Freshdesk - Oracle Service - Salesforce Service Cloud - SugarCRM - Zapier - Zendesk Suite - Zoho CRM ## Support Options - E-post / Kundtjänst - Vanliga frågor / Forum - Baskunskap - Telefonsupport - 24/7 (Live-support) - Chatt ## Category - [Molnkommunikationsplattform](https://www.capterra.se/directory/31362/cloud-communication-platform/software) ## Relaterade kategorier - [Molnkommunikationsplattform](https://www.capterra.se/directory/31362/cloud-communication-platform/software) - [Verktyg för SMS-marknadsföring](https://www.capterra.se/directory/30842/sms-marketing/software) - [CRM-system](https://www.capterra.se/directory/30671/customer-experience/software) - [IVR-program](https://www.capterra.se/directory/30231/ivr/software) - [Verktyg för samtalsinspelning](https://www.capterra.se/directory/30533/call-recording/software) ## Alternativ 1. [Omnisend](https://www.capterra.se/software/153508/omnisend) — 4.7/5 (836 reviews) 2. [Klaviyo](https://www.capterra.se/software/156699/klaviyo) — 4.6/5 (526 reviews) 3. [Telnyx Suite](https://www.capterra.se/software/173804/telnyx) — 4.8/5 (195 reviews) 4. [Bitrix24](https://www.capterra.se/software/113540/bitrix24) — 4.2/5 (989 reviews) 5. [Jira](https://www.capterra.se/software/19319/jira) — 4.4/5 (15345 reviews) ## Recensioner ### "Powerful Tool but Could be Better" — 3.0/5 > **Eric** | *27 januari 2026* | Bil | Recommendation rating: 7.0/10 > > **Fördelar**: Twilio has pretty broad integrations across a variety of platforms. Ubiquity is one of the great features of Twilio. > > **Nackdelar**: When Twilio goes down or there are issues with a number, it is on the "user" to figure out what is broken. There is very little proactive communication. > > I integrated Twilio with a number of different products including Lightspeed EVO, Appsheets, Hubspot CRM and Ultra by Ulgebra. Twilio as I understand it now integrates directly with Hubspot. ----- ### "Works great for our needs\!" — 5.0/5 > **Matthew** | *29 september 2025* | Religiösa institutioner | Recommendation rating: 10.0/10 > > **Fördelar**: It is very comprehensive. It can do lots of things. We don't use all the features, but love knowing it can do so much when and if we do need it. > > **Nackdelar**: The interface can sometimes be a bit confusing. but they have a very good help file. Every time I've tried to find something and could not, checking the help file has given me step-by-step instructions. Only once did I ever need to contact support, and they resolved my issues quickly. > > Overall it has been a very good experience. We use this with our CHMS system to text the congregation. It works well, and is relatively inexpensive. ----- ### "Best low cost call tracking with unlimited customisation" — 5.0/5 > **William** | *7 juli 2025* | Marknadsföring och reklam | Recommendation rating: 10.0/10 > > **Fördelar**: Nothing on the market compares to twilio when it comes to cost at scale. Twilio provides API access so you have full control over all your call data > > **Nackdelar**: not very easy to use for those who don't have programming experience. Although can be used if a non technical person follows a step by step tutorial for your specific use case > > Twilio operates on the backend of Dialhawk which is a call tracking software I use in my marketing agency. Without Twilio I wouldn't have the tech to run my business as effectively. ----- ### "Flexible and robust SMS solution" — 4.0/5 > **Nallely** | *29 april 2025* | Mat och dryck | Recommendation rating: 9.0/10 > > **Fördelar**: - Flexibility to manage marketing budget autonomously - Competitive pricing - Good customer support and highly committed staff - clear visibility of spend with possibilities to set up multiple accounts > > **Nackdelar**: - You need to develop custom connectors - The RCS services is limited - Consent management is standard, most probably you need to create custom integration to manage the opt in and out between Twilio and your CRM or Consent management system > > I have been working and using Twilio since 2021 and they are very competitive vendors with strong commitment and flexible solutions. My requirements were out of standard and we became one of the biggest and most important Customers. We were always supported with honesty and reliability. ----- ### "Great platform if you're have a talented technical team" — 5.0/5 > **Anonymous User** | *17 juni 2025* | Datormjukvara | Recommendation rating: 7.0/10 > > **Fördelar**: I liked Twilio’s flexibility and scalability the most. It offers powerful APIs that let you easily build and customize omnichannel campaigns. They offer SMS, email, and voice to go with conversational AI functions. Our devs like their clear docs. > > **Nackdelar**: I really dislike their business practices. Their sales and customer support team are not very clear when it comes to what your company needs to buy since they offer so many solutions. You often feel ripped off, and pay for things you don't need. You also need to have quite technical devs to set everything up correctly. They want you to do it yourself, which is how they keep prices down. > > Great tools, and clear docs but their business isn't for everyone. You need to be quite technical and know what you're doing. Otherwise you will be taken advantage of. ----- Page: 1 / 21\ Nästa: [Next page](https://www.capterra.se/software/180158/twilio-communications-platform?page=2) ## Links - [View on Capterra](https://www.capterra.se/software/180158/twilio-communications-platform) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nb | | | nl | | | nl-BE | | | pt | | | pt-PT | | | sv | | ----- ## Structured Data