--- description: Få detaljerad information om Vitally, dess användbarhet, funktioner, pris, fördelar och nackdelar från verifierade användarupplevelser. Läs recensioner och upptäck liknande verktyg på Capterra Sverige. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Vitally: Pris och betyg 2026 - Capterra Sverige --- Breadcrumb: [Hem](/) > [Programvara för kundframgång](/directory/30961/customer-success/software) > [Vitally](/software/179837/vitally) # Vitally Canonical: https://www.capterra.se/software/179837/vitally Page: 1 / 2\ Nästa: [Next page](https://www.capterra.se/software/179837/vitally?page=2) > Vitally hjälper företag i alla storlekar att leverera kundupplevelser i världsklass, möta oväntade utmaningar och arbeta mer effektivt. > > Verdict: Rated **3.7/5** by 9 users. Top-rated for **Sannolikhet att rekommendera**. ----- ## Overview ### Vem använder Vitally? B2B SaaS-företag ## Quick Stats & Ratings | Metric | Betygsättning | Detail | | **Totalt** | **3.7/5** | 9 Recensioner | | Enkel användning | 4.0/5 | Based on overall reviews | | Kundtjänst | 4.1/5 | Based on overall reviews | | Valuta för pengarna | 4.0/5 | Based on overall reviews | | Funktioner | 3.9/5 | Based on overall reviews | | Recommendation percentage | 70% | (7/10 Sannolikhet att rekommendera) | ## Om leverantören - **Företag**: Vitally - **Founded**: 2017 ## Commercial Context - **Startpris**: 299,00 US$ - **Pricing model**: (Gratis provperiod) - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1 000 - **Deployment & Platforms**: Moln, SaaS, webb-baserat - **Supported Languages**: engelska - **Available Countries**: Afghanistan, Albanien, Algeriet, Amerikanska Samoa, Andorra, Angola, Argentina, Armenien, Australien, Azerbajdzjan, Bahrain, Bangladesh, Belarus, Belgien, Benin, Bhutan, Bolivia, Bosnien och Hercegovina, Botswana, Brasilien and 173 more ## Funktioner - Aktivitetspanel - Aktivitetsspårning - Anpassningsbara mallar - Användningsspårning / Analytics - Datavisualisering - Feedback-hantering - Flerkanalig datainsamling - Hantering av negativ feedback - Hantering av undersökning / omröstning - Hälsopoäng - Inkomsthantering - Instrumentbräda - Kontoaviseringar - Kontohantering - Kundengagemang - NPS av kunder - Ombordstigning - Rapportering och analys - Samarbetsverktyg - Undersökningar och feedback - Uppgiftshantering ## Integrations (17 total) - Amazon Redshift - Breeze - Chargebee - Gmail - HubSpot CRM - HubSpot Marketing Hub - Intercom - Microsoft Outlook - Mixpanel - PostgreSQL - Recurly - Segment - Slack - Snowflake - Stripe ... and 2 more integrations ## Support Options - E-post / Kundtjänst - Vanliga frågor / Forum - Baskunskap - Chatt ## Category - [Programvara för kundframgång](https://www.capterra.se/directory/30961/customer-success/software) ## Relaterade kategorier - [Programvara för kundframgång](https://www.capterra.se/directory/30961/customer-success/software) - [CRM-system](https://www.capterra.se/directory/30671/customer-experience/software) ## Alternativ 1. [Lucky Orange](https://www.capterra.se/software/150695/lucky-orange) — 4.7/5 (260 reviews) 2. [SurveyMonkey](https://www.capterra.se/software/32728/surveymonkey) — 4.6/5 (10455 reviews) 3. [LiveAgent](https://www.capterra.se/software/102188/liveagent) — 4.7/5 (1783 reviews) 4. [Zendesk Suite](https://www.capterra.se/software/164283/zendesk) — 4.4/5 (4079 reviews) 5. [Jotform](https://www.capterra.se/software/158456/jotform-4-0) — 4.7/5 (2889 reviews) ## Recensioner ### "Perfect CSM Tool for small to medium companies" — 5.0/5 > **Daniela** | *26 maj 2021* | Informationsteknologi och tjänster | Recommendation rating: 10.0/10 > > **Fördelar**: Easy to set up, finally all my data in one place. Their support was very helpful if any questions came up, but you can do everything yourself within the tool as well. > > **Nackdelar**: Actually nothing really, but I'd like to note that the value of Vitally is only as good as the setup and data you put into that. So make sure you clean the data of the other tools before you start with integrating it. ----- ### "Great Product and it keeps getting better" — 4.0/5 > **Samuel** | *10 september 2022* | Datormjukvara | Recommendation rating: 10.0/10 > > **Fördelar**: Vitally was very simple to implement and get going. In the end, it comes down to the quality of the data that you integrate with it. > > **Nackdelar**: Account tracking rules are a bit limiting but this hasn't stopped us from performing or tracking customers in anyway. > > Our CSM has changed multiple times in the last year due to their growth but the service has always been great. ----- ### "Bad CS software" — 1.0/5 > **John** | *23 januari 2024* | Alternativ tvistlösning | Recommendation rating: 0.0/10 > > **Fördelar**: Nothing, no value added, it was absolute money wasted with no results > > **Nackdelar**: Everything was fine until the sales, but after that, the onboarding process was terrible. There was no value for money, and the company seemed more interested in taking money from customers rather than providing good service. In addition, the customer success leaders seemed unaware of which customers were using their software. There was no accountability. > > There was no experience to describe the experience ----- ### "Vitally review" — 4.0/5 > **Bolortuya** | *5 januari 2024* | Datormjukvara | Recommendation rating: 8.0/10 > > **Fördelar**: Vitally is great solution for us as we deal with multiple contacts per customer, this allows us to track and resolve problems per contact and customer. We can easily delegate tasks to the assigned CSM and track the progress. Also, we have clear visibility to our customers ARR, Key dates, OHS. We also, do like how we can filter views per revenues, customers with missing data, etc. The ability to integrate with our other key platforms is essential. > > **Nackdelar**: Vitally is a big platform and it'll take a bit to learn all of the bells and whistles to ensure we are maximizing our value. The cost is bit high for the number of users and viewers we get, other than that this is a good tool for CSM's. ----- ### "A larger scale" — 4.0/5 > **Ben** | *17 oktober 2022* | Datormjukvara | Recommendation rating: 7.0/10 > > **Fördelar**: This software is focused on using product analytics to inform the Customer Success process. The platform is designed for B2B SaaS which is a plus. > > **Nackdelar**: The software needs a dedicated CS team otherwise you would be better off using a product analytics platform. If you aren't doing manual outreach, this platform is probably not for you. ----- Page: 1 / 2\ Nästa: [Next page](https://www.capterra.se/software/179837/vitally?page=2) ## Links - [View on Capterra](https://www.capterra.se/software/179837/vitally) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | ----- ## Structured Data