--- description: Få detaljerad information om ManageEngine ServiceDesk Plus, dess användbarhet, funktioner, pris, fördelar och nackdelar från verifierade användarupplevelser. Läs recensioner och upptäck liknande verktyg på Capterra Sverige. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: ManageEngine ServiceDesk Plus: Pris och betyg 2026 - Capterra Sverige --- Breadcrumb: [Hem](/) > [Helpdesk-system](/directory/30008/help-desk/software) > [ManageEngine ServiceDesk Plus](/software/179501/manageengine-service-desk-plus) # ManageEngine ServiceDesk Plus Canonical: https://www.capterra.se/software/179501/manageengine-service-desk-plus Page: 1 / 11\ Nästa: [Next page](https://www.capterra.se/software/179501/manageengine-service-desk-plus?page=2) > Programvaran för kundsupport och verktyget för kapitalförvaltning omfattar kunskapsbas, hantering av servicenivåavtal (service level agreement, SLA), ärendespårning och lagerhantering. > > Verdict: Rated **4.4/5** by 234 users. Top-rated for **Sannolikhet att rekommendera**. ----- ## Overview ### Vem använder ManageEngine ServiceDesk Plus? Den här programvara är lättanvänd och passar därför små och medelstora företag men har samtidigt de kraftfulla funktioner som de största företagen kräver. Mer än 100 000 företag runt om i världen förlitar på att den här produkten för att hantera sina IT-tjänster. ## Quick Stats & Ratings | Metric | Betygsättning | Detail | | **Totalt** | **4.4/5** | 234 Recensioner | | Enkel användning | 4.3/5 | Based on overall reviews | | Kundtjänst | 4.2/5 | Based on overall reviews | | Valuta för pengarna | 4.3/5 | Based on overall reviews | | Funktioner | 4.4/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Sannolikhet att rekommendera) | ## Om leverantören - **Företag**: ManageEngine - **Location**: The Octagon, USA - **Founded**: 1996 ## Commercial Context - **Startpris**: 16,00 US$ - **Pricing model**: (Free version available) (Gratis provperiod) - **Target Audience**: Egenföretagare, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Deployment & Platforms**: Moln, SaaS, webb-baserat, Windows (Desktop), Linux (Desktop), Windows (på platsl), Linux (på plats), Android (mobil), iPhone (mobil), iPad (mobil) - **Supported Languages**: arabiska, danska, engelska, finska, franska, italienska, japanska, kinesiska, nederländska, norska, polska, portugisiska, ryska, spanska, svenska, traditionell kinesiska, turkiska, tyska - **Available Countries**: Afghanistan, Albanien, Algeriet, Amerikanska Jungfruöarna, Amerikanska Samoa, Andorra, Angola, Anguilla, Antigua och Barbuda, Argentina, Armenien, Aruba, Australien, Azerbajdzjan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgien and 209 more ## Funktioner - Aktivitetsspårning - Alerts/Escalation - Analyser - Användarhantering - Asset Lifecycle Management - Automatiserad routing - Barcode/Ticket Scanning - Biljetthantering - CMDB - Catalog Management - Flera kommunikationskanaler - Flerspråkig - Fulltextsökning - Hantering av servicenivåavtal (SLA) - IT-kapitalförvaltning - Incheckning / Utcheckning - Incidentshantering - Incidentsrapportering - Instrumentbräda - Kommunikationshantering - Konfigurationshantering - Kontrakt / Licenshantering - Korrigerande och förebyggande åtgärder (CAPA) - Kostnadsspårning - Kundtjänst - Kunskapsbashantering - Kunskapshantering - Lagerhantering - Leverantörshantering - Makron / mallade svar - Mobilåtkomst - Rapportering och analys - Rapportering och statistik - Real-Time Monitoring - Releasehantering - Revisionshantering - Samarbetsverktyg - Självbetjäningsportal - Spårning av efterlevnad - Statusspårning - Stöd för biljetthantering - Textredigering - Third-Party Integrations - Tillgångsspårning - Undersökningar och feedback - Uppdragshantering - Uppgiftshantering - Varningar / Meddelanden - Verifieringskedja - Ändringshantering ... and 13 more features ## Integrations (16 total) - Jira - ManageEngine ADManager Plus - ManageEngine ADSelfService Plus - ManageEngine Analytics Plus - ManageEngine Applications Manager - ManageEngine Endpoint Central - ManageEngine OpManager - ManageEngine Password Manager Pro - Microsoft 365 - Microsoft Outlook - Microsoft Teams - Site24x7 - Zoho Analytics - Zoho Cliq - Zoho Survey ... and 1 more integrations ## Support Options - E-post / Kundtjänst - Vanliga frågor / Forum - Telefonsupport - 24/7 (Live-support) - Chatt ## Category - [Helpdesk-system](https://www.capterra.se/directory/30008/help-desk/software) ## Relaterade kategorier - [Helpdesk-system](https://www.capterra.se/directory/30008/help-desk/software) - [IT-tillgångshantering](https://www.capterra.se/directory/30077/it-asset-management/software) - [Programvara för IT-tjänster](https://www.capterra.se/directory/30672/it-service/software) - [Spårningsprogram](https://www.capterra.se/directory/30675/issue-tracking/software) - [ITSM-verktyg](https://www.capterra.se/directory/30676/itsm/software) ## Alternativ 1. [Freshdesk](https://www.capterra.se/software/124981/freshdesk) — 4.5/5 (3470 reviews) 2. [Zendesk Suite](https://www.capterra.se/software/164283/zendesk) — 4.4/5 (4090 reviews) 3. [Freshservice](https://www.capterra.se/software/132997/freshservice) — 4.6/5 (792 reviews) 4. [LiveAgent](https://www.capterra.se/software/102188/liveagent) — 4.7/5 (1787 reviews) 5. [Zoho Desk](https://www.capterra.se/software/169505/zoho-desk) — 4.5/5 (2214 reviews) ## Recensioner ### "ManageEngine SDP for your originixation\!" — 4.0/5 > **Jeff** | *25 juni 2026* | Stormarknader | Recommendation rating: 10.0/10 > > **Fördelar**: I really like the customization of the product. You can setup different "buckets" and automate tickets to go into the buckets depending on the rules you create. I truly enjoy the life cycle part because we can keep track and go through a process of granting end users access to certain things on our network. > > **Nackdelar**: The only thing I don't care for are ALL the options that can be done to customize the software for your organization. It took us a quick minute to set it up for our company. Once we were done, that was all that was needed. > > We've been using it for 5 years and the experience has been great. When there is something you cannot figure out on your own, their support staff is always quick to respond and very knowledgeable. ----- ### "Powerful capabilities in the right hands, but requires a lot of front-heavy time and customisation" — 4.0/5 > **connor** | *18 mars 2026* | Mediaproduktion | Recommendation rating: 8.0/10 > > **Fördelar**: Back-end automation and custom triggers allow for powerful workflows catered to specific and niche requirements > > **Nackdelar**: To fully utilise the automative functions requires some scripting knowledge and skills. The terminology tends to lean away from recognised universal standards, such as in relation to ITIL for the change management features > > A very powerful tool that I would advise to any team that wants to implement heavy customisations and process automation whilst keeping associated costs minimal. ----- ### "Support is terrible" — 3.0/5 > **Verifierad recensent** | *17 april 2020* | Programutveckling | Recommendation rating: 3.0/10 > > **Fördelar**: Nice interface. > > **Nackdelar**: We have been using ServiceDesk Plus for 7 years now. We have contributed a lot into the development of this ticketing software and have around 2K users around the world using it. Software does have occasional hiccups and glitches, but the worst part is their support. It declined so much over the years that it's unbearable now. Every time there is a remote session, it seems that engineers try to waste as much of your time as possible, just connect to you online and literally doing nothing. You have to patch and update SDP manually quite often, sometimes 3 times per month. Every patch is downtime and a risk of an issue, where you have to contact support. Their online instructions are outdated... Just try to renew SSL cert using the posted guides, good luck - another support call to Delhi. ----- ### "ManageEngine ServiceDesk Plus: Delivering Cost-Effective, AI-Driven Enterprise Service Management" — 5.0/5 > **Rajneesh** | *23 juli 2026* | Informationsteknologi och tjänster | Recommendation rating: 10.0/10 > > **Fördelar**: ManageEngine ServiceDesk Plus is highly regarded by enterprise IT professionals for delivering comprehensive, ITIL-aligned functionality with an exceptional return on investment. The platform significantly enhances operational efficiency through advanced visual automation, native integration within the broader ManageEngine ecosystem, and Enterprise Service Management (ESM) capabilities that extend ticketing frameworks to non-IT business units. Furthermore, the incorporation of the Zia AI assistant optimizes service delivery by automating incident triaging and resolving routine inquiries seamlessly. > > **Nackdelar**: We have been using ManageEngine ServiceDesk Plus since past 7 years and adore the fact that their team keeps innovating and keeping us updated with the new features. So, nothing to least liked about ManageEngine ServiceDesk Plus > > We had used ManageEngine ServiceDesk Plus in the capacity of providing ITIL compliant services to internal clients(Employees). Our start was with IT but it then expanded to other business units such as 'People \& Culture', 'Facilities' and Finance Each of the business unit works independently yet able to interact with each other is an amazing achievement for our service delivery. The out-of-box integration, ability to use APIs for complex integration and not to mention new AI capabilities has given more flexibility to optimise our organisation service delivery. ----- ### "Great ticketing system with customizable import systems" — 5.0/5 > **Austin** | *25 februari 2026* | Försäkring | Recommendation rating: 7.0/10 > > **Fördelar**: Great ticketing system that has a lot of customizable features and ways to import emails into actionable items > > **Nackdelar**: Lack of documentation on the custom formatting of ticket forums can be frustrating if you are trying to setup custom email import rules > > Overall experience has been great. Price has always been reasonable for our use case and never had any issues with audits running though them. ----- Page: 1 / 11\ Nästa: [Next page](https://www.capterra.se/software/179501/manageengine-service-desk-plus?page=2) ## Links - [View on Capterra](https://www.capterra.se/software/179501/manageengine-service-desk-plus) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | | sv | | ----- ## Structured Data