--- description: Få detaljerad information om ManageEngine ServiceDesk Plus, dess användbarhet, funktioner, pris, fördelar och nackdelar från verifierade användarupplevelser. Läs recensioner och upptäck liknande verktyg på Capterra Sverige. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: ManageEngine ServiceDesk Plus: Pris och betyg 2026 - Capterra Sverige --- Breadcrumb: [Hem](/) > [Helpdesk-system](/directory/30008/help-desk/software) > [ManageEngine ServiceDesk Plus](/software/179501/manageengine-service-desk-plus) # ManageEngine ServiceDesk Plus Canonical: https://www.capterra.se/software/179501/manageengine-service-desk-plus Page: 1 / 10\ Nästa: [Next page](https://www.capterra.se/software/179501/manageengine-service-desk-plus?page=2) > Programvaran för kundsupport och verktyget för kapitalförvaltning omfattar kunskapsbas, hantering av servicenivåavtal (service level agreement, SLA), ärendespårning och lagerhantering. > > Verdict: Rated **4.4/5** by 229 users. Top-rated for **Sannolikhet att rekommendera**. ----- ## Overview ### Vem använder ManageEngine ServiceDesk Plus? Den här programvara är lättanvänd och passar därför små och medelstora företag men har samtidigt de kraftfulla funktioner som de största företagen kräver. Mer än 100 000 företag runt om i världen förlitar på att den här produkten för att hantera sina IT-tjänster. ## Quick Stats & Ratings | Metric | Betygsättning | Detail | | **Totalt** | **4.4/5** | 229 Recensioner | | Enkel användning | 4.3/5 | Based on overall reviews | | Kundtjänst | 4.2/5 | Based on overall reviews | | Valuta för pengarna | 4.3/5 | Based on overall reviews | | Funktioner | 4.4/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Sannolikhet att rekommendera) | ## Om leverantören - **Företag**: ManageEngine - **Location**: The Octagon, USA - **Founded**: 1996 ## Commercial Context - **Startpris**: 16,00 US$ - **Pricing model**: (Free version available) (Gratis provperiod) - **Target Audience**: Egenföretagare, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Deployment & Platforms**: Moln, SaaS, webb-baserat, Windows (Desktop), Linux (Desktop), Windows (på platsl), Linux (på plats), Android (mobil), iPhone (mobil), iPad (mobil) - **Supported Languages**: arabiska, danska, engelska, finska, franska, italienska, japanska, kinesiska, nederländska, norska, polska, portugisiska, ryska, spanska, svenska, traditionell kinesiska, turkiska, tyska - **Available Countries**: Afghanistan, Albanien, Algeriet, Amerikanska Jungfruöarna, Amerikanska Samoa, Andorra, Angola, Anguilla, Antigua och Barbuda, Argentina, Armenien, Aruba, Australien, Azerbajdzjan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgien and 209 more ## Funktioner - Aktivitetsspårning - Alerts/Escalation - Analyser - Användarhantering - Asset Lifecycle Management - Automatiserad routing - Barcode/Ticket Scanning - Biljetthantering - CMDB - Catalog Management - Efterlevnadskontroll - Flera kommunikationskanaler - Flerspråkig - Fulltextsökning - Hantering av servicenivåavtal (SLA) - IT-kapitalförvaltning - Incheckning / Utcheckning - Incidentshantering - Incidentsrapportering - Instrumentbräda - Konfigurationshantering - Kontrakt / Licenshantering - Korrigerande och förebyggande åtgärder (CAPA) - Kostnadsspårning - Kundtjänst - Kunskapsbashantering - Kunskapshantering - Lagerhantering - Leverantörshantering - Makron / mallade svar - Mobilåtkomst - Problemgranskning - Rapportering och analys - Rapportering och statistik - Real-Time Monitoring - Releasehantering - Revisionshantering - Samarbetsverktyg - Självbetjäningsportal - Spårning av efterlevnad - Statusspårning - Textredigering - Third-Party Integrations - Tillgångsspårning - Undersökningar och feedback - Uppdragshantering - Uppgiftshantering - Varningar / Meddelanden - Verifieringskedja - Ändringshantering ... and 13 more features ## Integrations (16 total) - Jira - ManageEngine ADManager Plus - ManageEngine ADSelfService Plus - ManageEngine Analytics Plus - ManageEngine Applications Manager - ManageEngine Endpoint Central - ManageEngine OpManager - ManageEngine Password Manager Pro - Microsoft 365 - Microsoft Outlook - Microsoft Teams - Site24x7 - Zoho Analytics - Zoho Cliq - Zoho Survey ... and 1 more integrations ## Support Options - E-post / Kundtjänst - Vanliga frågor / Forum - Telefonsupport - 24/7 (Live-support) - Chatt ## Category - [Helpdesk-system](https://www.capterra.se/directory/30008/help-desk/software) ## Relaterade kategorier - [Helpdesk-system](https://www.capterra.se/directory/30008/help-desk/software) - [IT-tillgångshantering](https://www.capterra.se/directory/30077/it-asset-management/software) - [Programvara för IT-tjänster](https://www.capterra.se/directory/30672/it-service/software) - [Spårningsprogram](https://www.capterra.se/directory/30675/issue-tracking/software) - [ITSM-verktyg](https://www.capterra.se/directory/30676/itsm/software) ## Alternativ 1. [Freshdesk](https://www.capterra.se/software/124981/freshdesk) — 4.5/5 (3410 reviews) 2. [LiveAgent](https://www.capterra.se/software/102188/liveagent) — 4.7/5 (1755 reviews) 3. [Freshservice](https://www.capterra.se/software/132997/freshservice) — 4.5/5 (688 reviews) 4. [Zendesk Suite](https://www.capterra.se/software/164283/zendesk) — 4.4/5 (4076 reviews) 5. [Zoho Desk](https://www.capterra.se/software/169505/zoho-desk) — 4.5/5 (2212 reviews) ## Recensioner ### "Great ticketing system with customizable import systems" — 5.0/5 > **Austin** | *25 februari 2026* | Försäkring | Recommendation rating: 7.0/10 > > **Fördelar**: Great ticketing system that has a lot of customizable features and ways to import emails into actionable items > > **Nackdelar**: Lack of documentation on the custom formatting of ticket forums can be frustrating if you are trying to setup custom email import rules > > Overall experience has been great. Price has always been reasonable for our use case and never had any issues with audits running though them. ----- ### "Powerful capabilities in the right hands, but requires a lot of front-heavy time and customisation" — 4.0/5 > **connor** | *18 mars 2026* | Mediaproduktion | Recommendation rating: 8.0/10 > > **Fördelar**: Back-end automation and custom triggers allow for powerful workflows catered to specific and niche requirements > > **Nackdelar**: To fully utilise the automative functions requires some scripting knowledge and skills. The terminology tends to lean away from recognised universal standards, such as in relation to ITIL for the change management features > > A very powerful tool that I would advise to any team that wants to implement heavy customisations and process automation whilst keeping associated costs minimal. ----- ### "Support is terrible" — 3.0/5 > **Verifierad recensent** | *17 april 2020* | Programutveckling | Recommendation rating: 3.0/10 > > **Fördelar**: Nice interface. > > **Nackdelar**: We have been using ServiceDesk Plus for 7 years now. We have contributed a lot into the development of this ticketing software and have around 2K users around the world using it. Software does have occasional hiccups and glitches, but the worst part is their support. It declined so much over the years that it's unbearable now. Every time there is a remote session, it seems that engineers try to waste as much of your time as possible, just connect to you online and literally doing nothing. You have to patch and update SDP manually quite often, sometimes 3 times per month. Every patch is downtime and a risk of an issue, where you have to contact support. Their online instructions are outdated... Just try to renew SSL cert using the posted guides, good luck - another support call to Delhi. ----- ### "ManageEngine ServiceDesk Plus Cloud - Best ITSM Platform for the price" — 5.0/5 > **Marius** | *27 januari 2025* | Elektrisk / elektronisk tillverkning | Recommendation rating: 10.0/10 > > **Fördelar**: ServiceDesk Plus Cloud has all the features an IT team would ever need from Change/Release Management, Project Management and a complete service catalogue options, while including Asset Management is a fantastic package at an incredibly attractive price. > > **Nackdelar**: Would like to see a broader range of integrations with other Manage Engine products, especially Remote Access Plus, similarly to Zoho Assist. Currently solutions require you to press the "more..." button in order to see the entire article. Furthermore, there is no built-in Dell Warranty scanning integration, but only a workaround > > ME SDPO is probably the best ITSM product I have used in my IT experience so far. It has all the features required, as a single IT professional, but also offer you plenty of expandability, when the team will grow, to easily integrate additional staff into already setup processes. ----- ### "Service Desk Plus: A Deep Dive into its Highly Customizable Features" — 5.0/5 > **Bhavin** | *5 mars 2025* | Informationsteknologi och tjänster | Recommendation rating: 10.0/10 > > **Fördelar**: The technical team is highly supportive, offering custom scripts based on customer requirements at every stage. Additionally, the Change management and release management modules are fully customizable. > > **Nackdelar**: sometime technical team delay on responses > > Service Desk Plus overall product is good and custom script and trigger function is very useful also release \& Change management is useful for every organization. " ----- Page: 1 / 10\ Nästa: [Next page](https://www.capterra.se/software/179501/manageengine-service-desk-plus?page=2) ## Links - [View on Capterra](https://www.capterra.se/software/179501/manageengine-service-desk-plus) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | | sv | | ----- ## Structured Data