--- description: Få detaljerad information om Call Center Studio, dess användbarhet, funktioner, pris, fördelar och nackdelar från verifierade användarupplevelser. Läs recensioner och upptäck liknande verktyg på Capterra Sverige. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Call Center Studio: Pris och betyg 2026 - Capterra Sverige --- Breadcrumb: [Hem](/) > [Call Center](/directory/30007/call-center/software) > [Call Center Studio](/software/176017/alotech) # Call Center Studio Canonical: https://www.capterra.se/software/176017/alotech Page: 1 / 3\ Nästa: [Next page](https://www.capterra.se/software/176017/alotech?page=2) > Världens första Google-drivna molnbaserade callcenter > > Verdict: Rated **4.5/5** by 47 users. Top-rated for **Sannolikhet att rekommendera**. ----- ## Overview ### Vem använder Call Center Studio? Alla callcenter med över 50 anställda ## Quick Stats & Ratings | Metric | Betygsättning | Detail | | **Totalt** | **4.5/5** | 47 Recensioner | | Enkel användning | 4.7/5 | Based on overall reviews | | Kundtjänst | 4.8/5 | Based on overall reviews | | Valuta för pengarna | 4.7/5 | Based on overall reviews | | Funktioner | 4.5/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Sannolikhet att rekommendera) | ## Om leverantören - **Företag**: Call Center Studio - **Location**: Chicago, USA - **Founded**: 2018 ## Commercial Context - **Pricing model**: (Gratis provperiod) - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Deployment & Platforms**: Moln, SaaS, webb-baserat - **Supported Languages**: engelska - **Available Countries**: Argentina, Australien, Belgien, Brasilien, Chile, Colombia, Costa Rica, Dominikanska republiken, Ecuador, Frankrike, Förenade Arabemiraten, Irland, Italien, Kanada, Luxemburg, Mexiko, Nederländerna, Nya Zeeland, Panama, Peru and 10 more ## Funktioner - Agentgränssnitt - Aktivitetspanel - Alerts/Escalation - Anpassningsbara fält - Arbetsflödeshantering - Arbetsledning - Arbetsprognoser - Automatiserad routing - Automatisk uppringare - Automatisk uppringare - Call Scripting - Chatbot - Data Import/Export - Datasäkerhet - Delade kontakter - Employee Coaching Tools - Event utlösta åtgärder - Feedback-hantering - Filöverföring - Flera kommunikationskanaler - Flera poängmodeller - För callcenters - Förutsägbar uppringare - Hantering av servicenivåavtal (SLA) - Inspelning - Inspelning av samtal - Instrumentbräda - KPI-övervakning - Kampanjhantering - Kontaktdatabas - Kunddatabas - Kundupplevelseshantering - Kunskapsbashantering - Kvalitetshantering - Köhantering - Listhantering - Produktivitetsanalys - Rapportering och analys - Röstmeddelande - Samtalsdirigering - Samtalsloggning - Samtalsrapportering - Samtalsspårning - Samtalsövervakning - Schemaläggning av anställda - Självbetjäningsportal - Sök / filtrera - Third-Party Integrations - Transkribering av telefonsamtal - VoIP ... and 23 more features ## Integrations (24 total) - 004 - Avaya Cloud Office - Cisco AnyConnect - Dialogflow - Dynamics 365 Customer Voice - Freshdesk - Google Data Studio - Google Data Studio Connector for Jira - HubSpot CRM - Iyzico - Meta for Business - Param - Pipedrive - Power BI Connector for Jira - Power BI Connector for ServiceNow ... and 9 more integrations ## Support Options - E-post / Kundtjänst - Vanliga frågor / Forum - Baskunskap - Telefonsupport - 24/7 (Live-support) - Chatt ## Category - [Call Center](https://www.capterra.se/directory/30007/call-center/software) ## Relaterade kategorier - [Call Center](https://www.capterra.se/directory/30007/call-center/software) - [Kundtjänstsystem](https://www.capterra.se/directory/22/customer-service/software) - [Helpdesk-system](https://www.capterra.se/directory/30008/help-desk/software) - [Programvara för kontakthantering](https://www.capterra.se/directory/30016/contact-management/software) - [Telefonsystem](https://www.capterra.se/directory/30084/telephony/software) ## Alternativ 1. [Genesys Cloud CX](https://www.capterra.se/software/21409/genesys-cloud) — 4.3/5 (262 reviews) 2. [Bitrix24](https://www.capterra.se/software/113540/bitrix24) — 4.2/5 (986 reviews) 3. [LeadDesk](https://www.capterra.se/software/130134/leaddesk) — 4.8/5 (13 reviews) 4. [CloudTalk](https://www.capterra.se/software/182004/cloudtalk) — 4.4/5 (268 reviews) 5. [Voiso](https://www.capterra.se/software/203121/voiso) — 4.7/5 (30 reviews) ## Recensioner ### "Call Center Studio makes our deployment easier." — 5.0/5 > **Louis** | *29 december 2021* | Kundservice | Recommendation rating: 9.0/10 > > **Fördelar**: Call Center Studio is easy to use and learn. We have been able to deploy 2 projects in the last year with complete help from the CCS team. They are very responsive and helpful. > > **Nackdelar**: The only complaint I had about the product was every disposition for outbound dialing required a scheduling. However, the CCS team fixed this after we requested a change. > > Overall experience with CCS has been remarkable. I love working with the entire team and will make sure to use them for all our projects in which we can. ----- ### "Aylin Kılıç -Planing Manager" — 4.0/5 > **AYLİN** | *30 oktober 2020* | Internet | Recommendation rating: 10.0/10 > > **Fördelar**: User Friendly, simple, wide report opportunity, containing new technologies, accelerating > > **Nackdelar**: There may be information boxes in the menus > > overall comfortable to use, not complicated ----- ### "Good software, can improve." — 3.0/5 > **Verifierad recensent** | *30 november 2018* | Internet | Recommendation rating: 8.0/10 > > **Fördelar**: As a supervisor it's very practical to get some reports for the agents performance. I can check live the status from customer support agents to see who is available, busy, etc. > > **Nackdelar**: Sometimes there are some interference in the calls. > > Very practical for someone who need hourly, daily report. Has all features for tracking, control and supervission. ----- ### "Great system for monitoring calls and keeping track of representatives stats" — 4.0/5 > **Verifierad recensent** | *16 juli 2021* | Telekommunikation | Recommendation rating: 9.0/10 > > **Fördelar**: I really like the Live Call Listening It allows me to get a real-time assessment done on my representatives so that I can provide feedback. The status change feature is also one of my favorites because it allows me to see who is having a hard time on their calls. My favorite feature is that I can customize my dashboard to see what stats I am looking for. That is amazing. > > **Nackdelar**: It could be a little more user friendly when it comes to reading the stats. It can be confusing if you don't know what you are looking at > > Call Center Studio has been great for helping me monitoring my representatives and making sure that they are getting the training that they need. ----- ### "Good product, value for money" — 4.0/5 > **Gülsen** | *17 december 2021* | Finansiella tjänster | Recommendation rating: 8.0/10 > > **Fördelar**: When we first implemented this software back in 2016, Call Center Studio in Turkey was very helpful while setting up the account. We integrated all other inbound \& outbound communication to it, we can customise many things \& add rules. That's why we like it. > > **Nackdelar**: Interface for the user is a bit complicated. It should be much easier to find what you are looking for. ----- Page: 1 / 3\ Nästa: [Next page](https://www.capterra.se/software/176017/alotech?page=2) ## Links - [View on Capterra](https://www.capterra.se/software/176017/alotech) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fi | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nb | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | ----- ## Structured Data