Guesty Lite

Simplifies our Business

Kommentarer: Very good experience.

Fördelar:

We love how its synchronized all our listings and made it easy for us to get reservations across platforms.

Nackdelar:

Sometimes the messaging might not sync a massage or sometimes it doesn't load the calendar or message center on mobile.

Guesty Review

Kommentarer: Great, we still love the platform! Easy to navigate.

Fördelar:

Customer service is great! They’ve always responded in a timely manner.

Nackdelar:

Linking multiple units together on the calendar has been difficult. Unable to link a parent unit to multiple units.

Övervägda alternativ: Hospitable.com

Anledningar att byta till Guesty Lite: Referred by another STR Host. We’ve continued to use the platform.

Buyer beware they’re very unreliable in so many ways

Kommentarer: Definitely not a good experience. Overall, we decided to go with another software after giving them chances. Customer service is slow to answer, and there are just way too many glitches with calendars and double bookings. We have posted on host support sites and have the same thing for many owners.

Fördelar:

The ease of set up and easy to maneuver on the site and app

Nackdelar:

They are one of the most unreliable, inconsistent and unprofessional companies we have dealt with in this business. It takes days for customer service to answer you if you’re having a problem, and most of the time, it’s a big answer, and requires you to go back-and-forth, which adds more time. The sync feature for calendars and integrations is horrible. we have had consistent double bookings because of glitches on their end. This is a dealbreaker for us.

A good choice for STR business

Fördelar:

What I liked most about Guesty For Hosts is its powerful automation tools that simplify managing multiple properties. The seamless integrations with major booking platforms save time and reduce errors. Additionally, the comprehensive reporting and analytics provide valuable insights for optimizing operations. The responsive customer support team also ensures any issues are promptly addressed, enhancing the overall management experience.

Nackdelar:

One aspect I liked least about Guesty For Hosts is its pricing, which can be expensive for smaller operations. Additionally, the platform's extensive features can be overwhelming, resulting in a steep learning curve for new users. Occasionally, customer support response times are slower during peak periods, which can be frustrating.

Chaaron Residences

Fördelar:

The easy and reliable way to keep my platforms all sync and running cal and the same pace.

Nackdelar:

I s not VRBO friendly platform, at least so far I can't connect it each other.

Guesty made it easy

Kommentarer: Wonderful! Easy to use, not harder to manage and change. Template are a great functionality.

Fördelar:

Guesty made it super easy to connect all of my channels together. I have my calendar manager in price labs and my cleaning manager in turbo I needed to connect to Airbnb. Without Guesty for hosts, I wouldn’t have been able to do that!

Nackdelar:

Price was a little steep but I will will be worth it in the long run.

Övervägda alternativ: Hospitable.com

Anledningar att byta till Guesty Lite: Name brand. Recommendation timing were key in choosing Guesty of a hospitable.com.

Guesty For Hosts Works Very Well & Is A Must Have For Simple Integration

Kommentarer: Was challenging at first and a lot of work to set everything up, but once you do that it's easy to use.

Fördelar:

That it integrates well with my calendars, my smart lock, guest communication across platforms, etc.

Nackdelar:

Not on google hotels yet like their competitors and seems like it's going to be another year before they do or more.

Övervägda alternativ: Hostfully Property Management Platform

Anledningar att byta till Guesty Lite: Cheaper and did the same basics I needed, plus it integrated better with my softwares.

Great product!

Kommentarer: I have had an A+ experience since my free trial. It didn't take me long to subscribe and I feel the benefits will greatly outweigh the cost of the software. With a monthly and yearly option it was easy to work into my current budget. Great product!

Fördelar:

The price point is perfect at only $49 per month and it is loaded with options. Being able to sync all of my platforms to one channel manager has been a lifesaver and reduced my workload by 35% or more.

Nackdelar:

I have no cons! Implementation is the hardest and longest part but it is a breeze and they provide plenty of self-help tutorials and a thorough knowledge base.

Guesty for Host Review

Kommentarer: My overall experience is good. I do like the system, it could be a bit more user friendly in some areas.

Fördelar:

I like the calendar feature and the feature to view property specifics. It is easy to use and user friendly. The process to set up agents in the system is extremely easy as well. I Love the fact that we are able to load the links to all property specifics from the actual Guesty system.

Nackdelar:

The payment process is a bit all over the place. You are able to add credit cards and sometimes it is hard to find out which button will actually process the payment in real time. Sometimes we have to enter the information and let the system manually take it.

Broken Vrbo Integration

Kommentarer: As of this review (June 12th, 2023), I would recommend using a different platform if planning to list on sites outside of AirBnb. The bugs I experienced in my 2 weeks were too severe, slow, and difficult to resolve. I don't have a problem using buggy software until it starts affecting the basic task at hand; unfortunately, I believe Guesty For Hosts is a software that was rolled out too early and could cause more harm than good to a customer.Overall: 3/5 starsUser Interface: 3/5 stars (Mobile Included)AirBnb Integration: 4.5/5 starsVrbo Integration: 2/5 starsCustomer Support Speed/Reliability: 1/5 stars

Fördelar:

Syncing calendars between AirBnb and Vrbo. This worked most of the time, but I did have multiple issues with Vrbo reservations lagging to show on customer-facing calendars. This led to an instance of a double booking. Ultimately, I "resolved" this issue by disabling Instant Bookings-- therefore, all reservations are filtered manually.

Nackdelar:

Guesty's integration into Vrbo is broken to put it simply. To start, it was slow to integrate as it took ~3 days of downtime before my Vrbo posting was manageable again (if you integrate before your rental season, this shouldn't be a problem). Once integrated, Guesty attempted to deploy my AirBnb listing to the Vrbo platform but botched the job as it modified the Vrbo listing to have 13 bedrooms opposed to the 2 bedrooms my AirBnb displays (AirBnb has a feature to assign pictures to each room, and somehow the 13 rooms in my house each were listed as bedrooms on Vrbo).Another issue I continue to see is that Vrbo reservation lag to update in Guesty's database (and one time not populating in the database at all). If Instant Booking is enabled and you're in a popular area, you will observe scheduling conflicts.Lastly and potentially the biggest issue of Guesty, is the limited Customer Support. There's no phone number to call and it operates on an "email ticket" basis-- so a day or two can go by before hearing back from them. This can be detrimental when mixing the previously mentioned bugs into time-sensitive scenarios. With that being said, once I was able to schedule a video call with their Customer Support, I was matched with someone who was helpful-- you can just tell they're heavily outmatched with all the issues they're receiving.

Multi Platform User Review of Guesty

Kommentarer: Guesty overall has been a top notch experience for us. We've had some technical glitches and customer service sometimes is on the slow side with today's work enviroment of too much work and not enough employees, but Guesty has done a great job overall of managing our platforms and I would highly recommend it.

Fördelar:

Overall, Guesty is a fantastic tool. The ease of having all of our listings and information all in one place, makes the management of our listings so much easier. Guesty is also very user friendly and at the same time a very robust application.

Nackdelar:

The integration platform is at times cumbersome and sometimes confusing. Step by step directions need to be updated to match the actual integration process for each platform.

Great product for our business

Kommentarer: It has been great, we use it everyday and has made managing our vacation rental so much easier.

Fördelar:

The most important use for us has been the automation. The guest messaging feature has been a game changer. It works perfectly and guests love it. It is so easy to get them the information the need. The cleaning management is great. The ability to use multiple booking platforms in one centralized app is the best feature.

Nackdelar:

Wish the cleaning feature was more of a task feature. This would include cleaning, repairs, maintenance, scheduled tasks (like deep clean days, filters, spa). It can be managed as is, but would be so much better if this section was more robust. Especially with individual photo options for tasks, repairs etc

Guesty for Host - Past User's Input

Kommentarer: It was a great PMS software to start with but needed more user friendly functionality with the owner statements, UX and better customer service when there are issues with the software.

Fördelar:

Guesty for Hosts was a great way to get started with a few properties under management. The onboarding was a nice and easy process.

Nackdelar:

Guesty for Host has limitations once you reach 4 plus properties. I was having trouble integrating more due to limited features like the owner statements and the UX is very dated. It also took 7 plus days for IT tickets to be addresses. No one to call only an email for support.

Manager

Kommentarer: Functional

Fördelar:

Channel management is good and the guest communications is super helpful

Nackdelar:

Customer support is terrible as you can’t reach anyone

Number one channelmanagement software.

Kommentarer: I automate the messages sent to the guest. Automate doorlockcode.

Fördelar:

All the possibilities for automation through all channels.

Nackdelar:

It would be nice to get a page with all the numbers og futures booking with number of guest, payout etc.

Guesty Review

Fördelar:

It's really user friendly and easy to navigate!

Nackdelar:

I personally have no problems with the app.

Great tool for vacation rental owners

Kommentarer: The customer service is amazing and that is what makes this product great, so if you don't understand something you are connected with amazing custom service team.

Fördelar:

How easy it is to work, and the customer service is amazing

Nackdelar:

Nothing. customer service is amazing and help if you don't know how to do something

Helpful

Kommentarer: Overall very positive. I would recommend to a friend

Fördelar:

It has tied together my listings on the three main partner websites for easy channel management.

Nackdelar:

I wish they had a more immediate response to customer service inquiries. It is currently email-only

So far, it is great!

Fördelar:

I like seeing all of my reservations on a single calendar.

Nackdelar:

Formatting is messaging templates is lacking.

Övervägda alternativ: Hostaway och Hospitable.com

Guesty

Kommentarer: Difficult to reach customer service, usually there is a 48 hour delay in response because you can only reach someone via email. With high turnover of rentals and need for clarification on critical issues, it would be good to have a chat or contact number

Fördelar:

Great integration for managing multiple listings

Nackdelar:

The cost doubled this year which is quite a lot for a small business.Damage protection is good; however 21 day limit for short term rentals for coverage makes it difficult to book longer stays and usually I lose bookings when they have to book multiple times

Avoid Guesty if Connecting VRBO

Kommentarer: Guesty customer support is absolutely horrible. My issue stemmed from inability to connect to VRBO which appears to be an issue with the cancellation policy. I created an account with Guesty on May 22 and it has been nearly SIX weeks without the ability to connect or access my VRBO account. This has cost me thousands of dollars during peak summer booking season. More than 35+ emails have been exchanged with zero resolution and only a "our development team is working on it" response provided. In this time, there has not been an opportunity or offer to have even a phone conversation with customer support - everything has been through email which for this issue, it would have been helpful. When I stated that I was going to disconnect all connected platforms, only then did I get offered an 'opportunity' to speak with a customer success representative. Having experienced this, I would NEVER recommend Guesty for Hosts with anyone.

Fördelar:

Connecting your rental platforms is great - no issues with AirBnb. VRBO is a different story and the customer support has been horrible to say the least. Automated messages to your guests is very helpful. One stop shop for rental management is great.

Nackdelar:

Inability to connect with VRBO which has led to significant loss of bookings during peak summer season. Customer Support is horrible.

Guesty for Hosts has been helpful but could use some improvements

Kommentarer: Benefits is automatic messages, but there are some things that definitely need to be improved.

Fördelar:

Sending automatic guest messages to guests so I don't have to think about it.

Nackdelar:

Pricing Optimizer interface; also Guesty seems to block out available dates and that has been very frustrating.

Love the automated messages

Fördelar:

I really like that I can automate all the messages and reviews and that it’s dependable. Takes a lot of work off my plate each week.

Nackdelar:

The set up syncing everything was a little rough

automating at its finest

Fördelar:

i like how i can sync multiple calendars from different platforms to one location and how i can automate messages and save time on the daily tasks.

Nackdelar:

i had a little trouble connecting the multiple calendars without knowing where the tutorial was

Guesty for Hosts is a great platform for short-term rental property management

Fördelar:

Very user-friendly and intuitive platform that makes working within the software simple. Great data collection that lets me further analyze how to gain advantages in managing my short term rental properties.

Nackdelar:

Not so far. I've only been using it for a couple weeks, but so far, it has met all my needs.