--- description: Få detaljerad information om Zoho Desk, dess användbarhet, funktioner, pris, fördelar och nackdelar från verifierade användarupplevelser. Läs recensioner och upptäck liknande verktyg på Capterra Sverige. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Zoho Desk: Pris och betyg 2026 - Capterra Sverige --- Breadcrumb: [Hem](/) > [Spårningsprogram](/directory/30675/issue-tracking/software) > [Zoho Desk](/software/169505/zoho-desk) # Zoho Desk Canonical: https://www.capterra.se/software/169505/zoho-desk Page: 1 / 90\ Nästa: [Next page](https://www.capterra.se/software/169505/zoho-desk?page=2) > Sätt kundservice i centrum för ditt företag. Gör representanter mer produktiva, chefer mer effektiva och kunder mer engagerade. > > Verdict: Rated **4.5/5** by 2214 users. Top-rated for **Sannolikhet att rekommendera**. ----- ## Overview ### Vem använder Zoho Desk? Zoho Desk är mest fördelaktigt för kundfokuserade företag med passionerade serviceteam och en stor mängd frekventa kundinteraktioner. Den kan anpassas till alla storlekar och passar många nischer. ## Quick Stats & Ratings | Metric | Betygsättning | Detail | | **Totalt** | **4.5/5** | 2214 Recensioner | | Enkel användning | 4.4/5 | Based on overall reviews | | Kundtjänst | 4.3/5 | Based on overall reviews | | Valuta för pengarna | 4.5/5 | Based on overall reviews | | Funktioner | 4.5/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Sannolikhet att rekommendera) | ## Om leverantören - **Företag**: Zoho - **Founded**: 1996 ## Commercial Context - **Startpris**: 20,00 US$ - **Pricing model**: (Free version available) (Gratis provperiod) - **Target Audience**: Egenföretagare, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Deployment & Platforms**: Moln, SaaS, webb-baserat, Mac (Desktop), Windows (Desktop), Android (mobil), iPhone (mobil), iPad (mobil) - **Supported Languages**: arabiska, brasiliansk portugisiska, danska, engelska, franska, hindi, indonesiska, italienska, japanska, kinesiska, nederländska, rumänska, ryska, spanska, svenska, thailändska, turkiska, tyska, vietnamesiska - **Available Countries**: Argentina, Australien, Belgien, Brasilien, Chile, Colombia, Filippinerna, Frankrike, Förenade Arabemiraten, Indien, Indonesien, Italien, Kanada, Kina, Malaysia, Mexiko, Nederländerna, Nya Zeeland, Peru, Polen and 11 more ## Funktioner - Aktivitetspanel - Aktivitetsspårning - Användarhantering - Användningsspårning / Analytics - Automatiserad routing - Autoresponders - Biljetthantering - Call Center-hantering - Call Scripting - Catalog Management - Chatbot - Chatt och meddelanden - Feedback-hantering - Flerkanalig datainsamling - För försäkringsindustrin - Försäljningsrörledning - Hantering av undersökning / omröstning - Inkorghantering - Innehållshantering - Inspelning av samtal - Integration av datatelefoni - Interaktionsspårning - Kommunikationshantering - Kontohantering - Kundchatt i realtid - Kunddatabas - Kundengagemang - Kundhistorik - Kundtjänst - Kundupplevelseshantering - Kunskapsbashantering - Kunskapshantering - Lead-hantering - Livechatt - Mobilåtkomst - Ombordstigning - Proaktiv chatt - Problemspårning - Rapportering och analys - Real-Time Monitoring - Realtidschatt - Samarbetsverktyg - Samtalsdirigering - Samtalsloggning - Samtalsövervakning - Transkript/chatthistorik - Undersökningar och feedback - Uppdragshantering - Uppgiftshantering - Varningar / Meddelanden ... and 36 more features ## Integrations (80 total) - APPSeCONNECT - Aircall - Alegra - Asana - AskNicely - Asterisk - BigCommerce - Bigin by Zoho CRM - Breeze - Call Center Studio - Capsule - ChargeOver - ChurnZero - ClickSend - Clockify ... and 65 more integrations ## Support Options - E-post / Kundtjänst - Vanliga frågor / Forum - Baskunskap - Telefonsupport - 24/7 (Live-support) - Chatt ## Category - [Spårningsprogram](https://www.capterra.se/directory/30675/issue-tracking/software) ## Relaterade kategorier - [Spårningsprogram](https://www.capterra.se/directory/30675/issue-tracking/software) - [Programvara för kundframgång](https://www.capterra.se/directory/30961/customer-success/software) - [Program för kundkommunikation](https://www.capterra.se/directory/31002/customer-communications-management/software) - [Helpdesk-system](https://www.capterra.se/directory/30008/help-desk/software) - [Kundtjänstsystem](https://www.capterra.se/directory/22/customer-service/software) ## Alternativ 1. 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[LiveChat](https://www.capterra.se/software/62194/livechat) — 4.6/5 (1727 reviews) ## Recensioner ### "Feature-rich support platform with a noticeable learning curve" — 5.0/5 > **SRUJANA** | *3 augusti 2026* | Finansiella tjänster | Recommendation rating: 9.0/10 > > **Fördelar**: Zoho Desk offers a highly feature-rich, cost-effective platform that integrates seamlessly with the rest of the Zoho ecosystem. > > **Nackdelar**: The extensive array of customization options creates a steep learning curve for new users, and direct customer support can often be slow to respond. ----- ### "Best ticketing tool and with affordable price." — 5.0/5 > **ABHAYA** | *8 augusti 2025* | Dator- och nätverkssäkerhet | Recommendation rating: 9.0/10 > > **Fördelar**: As a System Admin,I see Zoho Desk as a reliable and Scalable help desk tool that simplifies ticket management and boost efficiency through automation and integration. It's role base access and AI features like zia enhance support workflows,through some advanced options require higher tier plans. Overall it meets the core needs of IT service management with solid flexibility and security. > > **Nackdelar**: What i like least about Zoho Desk is its steep learning curve- especially when configuring advanced workflows or custom modules. Some features like deep analytics and MS Team integration,are only available higher tier plans,which can be limiting for smaller teams. Customization option for notification, for indivisual incident and service requst option, and layout could be more flexible. > > Overal best experience mainly auto assignment , business rules, third party apploication integration and dashboard customization,work delegation these features are very good. Customer support also very first and always available to answer the queries.Support team ----- ### "Single vendor to do more" — 3.0/5 > **Rajesh** | *25 december 2025* | Datormjukvara | Recommendation rating: 5.0/10 > > **Fördelar**: We use few of Zoho products. They have been around for years. They are not the market best but they serve the purpose. > > **Nackdelar**: They get lost in integration across other tools, its own tasks and tracking. We had tough time using quite a few of its features. > > In a multi location usage, we lost track of key usage, follow ups and such. Tickets were mainly used by the Corporate office though we didn’t see the status in one place and sharing across the community. ----- ### "Less user friendly desk" — 3.0/5 > **Verifierad recensent** | *12 maj 2026* | Arkitektur och planering | Recommendation rating: 3.0/10 > > **Fördelar**: The platform was practical for tracking customer requests and technical issues in one place and in office we can follow the process. > > **Nackdelar**: One thing I liked least about Zoho Desk was that some customization and automation settings could be a bit complicated at first, especially for new users. It sometimes took time to understand how to configure workflows or organize tickets efficiently. > > In larger projects with many ongoing requests, the interface could also feel slightly crowded. However, after using it regularly, it became easier to manage and navigate. Overall, the system was useful, but there was definitely a learning curve in the beginning when trying to adapt it to specific project or team requirements. ----- ### "Great facilities at a great price" — 5.0/5 > **Tom** | *24 mars 2025* | Utbildningsförvaltning | Recommendation rating: 10.0/10 > > **Fördelar**: The layout and usability is excellent. Being able to separate locations by departments allows us to see all tickets on one screen if needs be > > **Nackdelar**: Sometimes settings are hard to find without reading articles on the knowledge base or asking someone > > Positive, allows a MAT (Multi Academy Trust) to centralise our IT Service Desk and support every school in the trust ----- Page: 1 / 90\ Nästa: [Next page](https://www.capterra.se/software/169505/zoho-desk?page=2) ## Links - [View on Capterra](https://www.capterra.se/software/169505/zoho-desk) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Structured Data