--- description: Få detaljerad information om Zoho Desk, dess användbarhet, funktioner, pris, fördelar och nackdelar från verifierade användarupplevelser. Läs recensioner och upptäck liknande verktyg på Capterra Sverige. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Zoho Desk: Pris och betyg 2026 - Capterra Sverige --- Breadcrumb: [Hem](/) > [Spårningsprogram](/directory/30675/issue-tracking/software) > [Zoho Desk](/software/169505/zoho-desk) # Zoho Desk Canonical: https://www.capterra.se/software/169505/zoho-desk Page: 1 / 90\ Nästa: [Next page](https://www.capterra.se/software/169505/zoho-desk?page=2) > Sätt kundservice i centrum för ditt företag. Gör representanter mer produktiva, chefer mer effektiva och kunder mer engagerade. > > Verdict: Rated **4.5/5** by 2211 users. Top-rated for **Sannolikhet att rekommendera**. ----- ## Overview ### Vem använder Zoho Desk? Zoho Desk är mest fördelaktigt för kundfokuserade företag med passionerade serviceteam och en stor mängd frekventa kundinteraktioner. Den kan anpassas till alla storlekar och passar många nischer. ## Quick Stats & Ratings | Metric | Betygsättning | Detail | | **Totalt** | **4.5/5** | 2211 Recensioner | | Enkel användning | 4.4/5 | Based on overall reviews | | Kundtjänst | 4.3/5 | Based on overall reviews | | Valuta för pengarna | 4.5/5 | Based on overall reviews | | Funktioner | 4.5/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Sannolikhet att rekommendera) | ## Om leverantören - **Företag**: Zoho - **Founded**: 1996 ## Commercial Context - **Startpris**: 20,00 US$ - **Pricing model**: (Gratis provperiod) - **Target Audience**: Egenföretagare, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Deployment & Platforms**: Moln, SaaS, webb-baserat, Mac (Desktop), Windows (Desktop), Android (mobil), iPhone (mobil), iPad (mobil) - **Supported Languages**: arabiska, brasiliansk portugisiska, danska, engelska, franska, hindi, indonesiska, italienska, japanska, kinesiska, nederländska, rumänska, ryska, spanska, svenska, thailändska, turkiska, tyska, vietnamesiska - **Available Countries**: Argentina, Australien, Belgien, Brasilien, Chile, Colombia, Filippinerna, Frankrike, Förenade Arabemiraten, Indien, Indonesien, Italien, Kanada, Kina, Malaysia, Mexiko, Nederländerna, Nya Zeeland, Peru, Polen and 11 more ## Funktioner - Aktivitetspanel - Användarhantering - Användningsspårning / Analytics - Automatiserad routing - Autoresponders - CRM - Call Center-hantering - Call Scripting - Catalog Management - Chatbot - Chatt och meddelanden - Feedback-hantering - Flerkanalig datainsamling - Fulltextsökning - För försäkringsindustrin - Försäljningsrörledning - Hantering av servicenivåavtal (SLA) - Hantering av undersökning / omröstning - Inkorghantering - Innehållshantering - Inspelning av samtal - Instrumentbräda - Integration av datatelefoni - Kommunikationshantering - Kundchatt i realtid - Kunddatabas - Kundengagemang - Kundhistorik - Kundtjänst - Kundupplevelseshantering - Kunskapsbashantering - Kunskapshantering - Lead-hantering - Livechatt - Mobilåtkomst - Ombordstigning - Proaktiv chatt - Problemspårning - Rapportering och analys - Real-Time Monitoring - Realtidschatt - Samarbetsverktyg - Samtalsdirigering - Samtalsloggning - Samtalsövervakning - Självbetjäningsportal - Transkript/chatthistorik - Undersökningar och feedback - Uppdragshantering - Varningar / Meddelanden ... and 35 more features ## Integrations (80 total) - APPSeCONNECT - Aircall - Alegra - Asana - AskNicely - Asterisk - BigCommerce - Bigin by Zoho CRM - Breeze - Call Center Studio - Capsule - ChargeOver - ChurnZero - ClickSend - Clockify ... and 65 more integrations ## Support Options - E-post / Kundtjänst - Vanliga frågor / Forum - Baskunskap - Telefonsupport - 24/7 (Live-support) - Chatt ## Category - [Spårningsprogram](https://www.capterra.se/directory/30675/issue-tracking/software) ## Relaterade kategorier - [Spårningsprogram](https://www.capterra.se/directory/30675/issue-tracking/software) - [Programvara för kundframgång](https://www.capterra.se/directory/30961/customer-success/software) - [Program för kundkommunikation](https://www.capterra.se/directory/31002/customer-communications-management/software) - [Helpdesk-system](https://www.capterra.se/directory/30008/help-desk/software) - [Kundtjänstsystem](https://www.capterra.se/directory/22/customer-service/software) ## Alternativ 1. [Zendesk Suite](https://www.capterra.se/software/164283/zendesk) — 4.4/5 (4072 reviews) 2. [Freshdesk](https://www.capterra.se/software/124981/freshdesk) — 4.5/5 (3409 reviews) 3. [LiveAgent](https://www.capterra.se/software/102188/liveagent) — 4.7/5 (1754 reviews) 4. [Freshservice](https://www.capterra.se/software/132997/freshservice) — 4.5/5 (685 reviews) 5. [LiveChat](https://www.capterra.se/software/62194/livechat) — 4.6/5 (1715 reviews) ## Recensioner ### "Zoho Desk - A Helpdesks dream\!" — 5.0/5 > **Ben** | *25 mars 2026* | Logistik & Supply Chain | Recommendation rating: 8.0/10 > > **Fördelar**: Zoho Desk's easy to use layout/UI, intuitive ticket management features and recently added AI integration makes it a well rounded product for org's of all sizes. > > **Nackdelar**: Any heavy customization or personalization of Desk can come with a steep learning curve or require external development input. This can make it challenging to adapt to org's with complex or unique workflows. > > Desk has been an excellent product overall, providing lots of value for the price point and features available. ----- ### "Best ticketing tool and with affordable price." — 5.0/5 > **ABHAYA** | *8 augusti 2025* | Dator- och nätverkssäkerhet | Recommendation rating: 9.0/10 > > **Fördelar**: As a System Admin,I see Zoho Desk as a reliable and Scalable help desk tool that simplifies ticket management and boost efficiency through automation and integration. It's role base access and AI features like zia enhance support workflows,through some advanced options require higher tier plans. Overall it meets the core needs of IT service management with solid flexibility and security. > > **Nackdelar**: What i like least about Zoho Desk is its steep learning curve- especially when configuring advanced workflows or custom modules. Some features like deep analytics and MS Team integration,are only available higher tier plans,which can be limiting for smaller teams. Customization option for notification, for indivisual incident and service requst option, and layout could be more flexible. > > Overal best experience mainly auto assignment , business rules, third party apploication integration and dashboard customization,work delegation these features are very good. Customer support also very first and always available to answer the queries.Support team ----- ### "Great Tool for Managing Tasks and Responding to Client Inquiries" — 4.0/5 > **Mallory** | *24 februari 2026* | Sjukhus och hälsovård | Recommendation rating: 7.0/10 > > **Fördelar**: I like that you can sync zoho desk notifications into Cliq so you are notified quickly of new tickets. I like that you can tag and comment privately within tickets and save contact information for future use. > > **Nackdelar**: Sometimes it can be hard to find older tickets that you want to reference. You typically have to go to an advanced search which is not always easy to access. > > Our department uses Zoho Desk primarily to handle client issues and questions. We are able to transfer tickets to other departments as necessary or respond directly to the client. We use this also as a way to keep track of certain client related tasks. When they have a specific request we can track and update the progress using the status selections. ----- ### "Single vendor to do more" — 3.0/5 > **Rajesh** | *25 december 2025* | Datormjukvara | Recommendation rating: 5.0/10 > > **Fördelar**: We use few of Zoho products. They have been around for years. They are not the market best but they serve the purpose. > > **Nackdelar**: They get lost in integration across other tools, its own tasks and tracking. We had tough time using quite a few of its features. > > In a multi location usage, we lost track of key usage, follow ups and such. Tickets were mainly used by the Corporate office though we didn’t see the status in one place and sharing across the community. ----- ### "Great facilities at a great price" — 5.0/5 > **Tom** | *24 mars 2025* | Utbildningsförvaltning | Recommendation rating: 10.0/10 > > **Fördelar**: The layout and usability is excellent. Being able to separate locations by departments allows us to see all tickets on one screen if needs be > > **Nackdelar**: Sometimes settings are hard to find without reading articles on the knowledge base or asking someone > > Positive, allows a MAT (Multi Academy Trust) to centralise our IT Service Desk and support every school in the trust ----- Page: 1 / 90\ Nästa: [Next page](https://www.capterra.se/software/169505/zoho-desk?page=2) ## Links - [View on Capterra](https://www.capterra.se/software/169505/zoho-desk) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Structured Data