--- description: Få detaljerad information om Zoho Desk, dess användbarhet, funktioner, pris, fördelar och nackdelar från verifierade användarupplevelser. Läs recensioner och upptäck liknande verktyg på Capterra Sverige. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Zoho Desk: Pris och betyg 2026 - Capterra Sverige --- Breadcrumb: [Hem](/) > [Program för kundkommunikation](/directory/31002/customer-communications-management/software) > [Zoho Desk](/software/169505/zoho-desk) # Zoho Desk Canonical: https://www.capterra.se/software/169505/zoho-desk Page: 1 / 90\ Nästa: [Next page](https://www.capterra.se/software/169505/zoho-desk?page=2) > Sätt kundservice i centrum för ditt företag. Gör representanter mer produktiva, chefer mer effektiva och kunder mer engagerade. > > Verdict: Rated **4.5/5** by 2216 users. Top-rated for **Sannolikhet att rekommendera**. ----- ## Overview ### Vem använder Zoho Desk? Zoho Desk är mest fördelaktigt för kundfokuserade företag med passionerade serviceteam och en stor mängd frekventa kundinteraktioner. Den kan anpassas till alla storlekar och passar många nischer. ## Quick Stats & Ratings | Metric | Betygsättning | Detail | | **Totalt** | **4.5/5** | 2216 Recensioner | | Enkel användning | 4.4/5 | Based on overall reviews | | Kundtjänst | 4.3/5 | Based on overall reviews | | Valuta för pengarna | 4.5/5 | Based on overall reviews | | Funktioner | 4.5/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Sannolikhet att rekommendera) | ## Om leverantören - **Företag**: Zoho - **Founded**: 1996 ## Commercial Context - **Startpris**: 20,00 US$ - **Pricing model**: (Free version available) (Gratis provperiod) - **Target Audience**: Egenföretagare, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Deployment & Platforms**: Moln, SaaS, webb-baserat, Mac (Desktop), Windows (Desktop), Android (mobil), iPhone (mobil), iPad (mobil) - **Supported Languages**: arabiska, danska, engelska, franska, hebreiska, hindi, indonesiska, italienska, japanska, kinesiska, nederländska, polska, portugisiska, rumänska, ryska, spanska, svenska, tamil, telugu, turkiska, tyska - **Available Countries**: Antigua och Barbuda, Aruba, Australien, Bahamas, Barbados, Belgien, Belize, Brasilien, Bulgarien, Caymanöarna, Curaçao, Cypern, Danmark, Dominikanska republiken, Egypten, Estland, Finland, Frankrike, Förenade Arabemiraten, Grekland and 53 more ## Funktioner - Aktivitetspanel - Aktivitetsspårning - Anpassningsbara mallar - Användarhantering - Användningsspårning / Analytics - Automatiserad routing - Autoresponders - Biljetthantering - CRM - Call Center-hantering - Call Scripting - Catalog Management - Chatbot - Chatt och meddelanden - Feedback-hantering - Flerkanalig datainsamling - För försäkringsindustrin - Försäljningsrörledning - Inkorghantering - Innehållshantering - Inspelning av samtal - Integration av datatelefoni - Kommunikationshantering - Kontohantering - Kundchatt i realtid - Kunddatabas - Kundengagemang - Kundhistorik - Kundtjänst - Kundupplevelseshantering - Kunskapsbashantering - Kunskapshantering - Lead-hantering - Livechatt - Mobilåtkomst - Ombordstigning - Proaktiv chatt - Problemspårning - Rapportering och analys - Real-Time Monitoring - Realtidschatt - Samarbetsverktyg - Samtalsdirigering - Samtalsloggning - Samtalsövervakning - Transkript/chatthistorik - Undersökningar och feedback - Uppdragshantering - Uppgiftshantering - Varningar / Meddelanden ... and 36 more features ## Integrations (101 total) - 3CX - Action1 - ActiveDirectory Domain Controller for Windows 2016 - Agentic AI - Aircall - Amazon Connect - Bigin by Zoho CRM - Botpress - CallGear - ChatGPT - Chatbase - Claude - Claude Code - ClickUp - Contaque ... and 86 more integrations ## Support Options - E-post / Kundtjänst - Vanliga frågor / Forum - Baskunskap - Telefonsupport - 24/7 (Live-support) - Chatt ## Category - [Program för kundkommunikation](https://www.capterra.se/directory/31002/customer-communications-management/software) ## Relaterade kategorier - [Program för kundkommunikation](https://www.capterra.se/directory/31002/customer-communications-management/software) - [Helpdesk-system](https://www.capterra.se/directory/30008/help-desk/software) - [Programvara för live-chatt](https://www.capterra.se/directory/30797/live-chat/software) - [Program för klagomålshantering](https://www.capterra.se/directory/30674/complaint-management/software) - [AI Agents for Customer Support](https://www.capterra.se/directory/34696/ai-agents-for-customer-support/software) ## Alternativ 1. 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[LiveChat](https://www.capterra.se/software/62194/livechat) — 4.6/5 (1728 reviews) ## Recensioner ### "Great quality and totally worth it" — 5.0/5 > **Bittu** | *1 september 2026* | Personalavdelning | Recommendation rating: 8.0/10 > > **Fördelar**: ​Multi-channel ticketing Consolidates inquiries from email, web, and social media seamlessly into one dashboard. > > **Nackdelar**: ​Steep Learning Curve Initial setup, workflow automation, and custom configurations can be complex for beginners. > > Ticket routing and automated notifications significantly reduce response times and manual workload.. ----- ### "Best ticketing tool and with affordable price." — 5.0/5 > **ABHAYA** | *8 augusti 2025* | Dator- och nätverkssäkerhet | Recommendation rating: 9.0/10 > > **Fördelar**: As a System Admin,I see Zoho Desk as a reliable and Scalable help desk tool that simplifies ticket management and boost efficiency through automation and integration. It's role base access and AI features like zia enhance support workflows,through some advanced options require higher tier plans. Overall it meets the core needs of IT service management with solid flexibility and security. > > **Nackdelar**: What i like least about Zoho Desk is its steep learning curve- especially when configuring advanced workflows or custom modules. Some features like deep analytics and MS Team integration,are only available higher tier plans,which can be limiting for smaller teams. Customization option for notification, for indivisual incident and service requst option, and layout could be more flexible. > > Overal best experience mainly auto assignment , business rules, third party apploication integration and dashboard customization,work delegation these features are very good. Customer support also very first and always available to answer the queries.Support team ----- ### "Zoho Desk- Best Customer Support" — 4.0/5 > **Muhammad Zohaib** | *18 september 2026* | Konstruktion | Recommendation rating: 9.0/10 > > **Fördelar**: Zoho Desk offers good value for money with useful customer service features that help businesses manage support requests efficiently. Its user-friendly interface makes daily tasks easier, while automated notifications help teams stay updated on tickets and customer responses. The software provides helpful features for ticket management, reporting, and improving overall team productivity. Although occasional bugs or technical issues may occur, regular updates and improvements help enhance performance and service efficiency. > > **Nackdelar**: Zoho Desk is little difficult for new users, especially when setting up advanced features and workflows. Some users can also experience occasional bugs, delayed notifications, or limited customization in certain areas, which can affect support efficiency. > > My overall experience remains good with Zoho Desk as I used it in PMTAC Private Limited Company. I used it for assigning tickets and tracking complaints. ----- ### "Single vendor to do more" — 3.0/5 > **Rajesh** | *25 december 2025* | Datormjukvara | Recommendation rating: 5.0/10 > > **Fördelar**: We use few of Zoho products. They have been around for years. They are not the market best but they serve the purpose. > > **Nackdelar**: They get lost in integration across other tools, its own tasks and tracking. We had tough time using quite a few of its features. > > In a multi location usage, we lost track of key usage, follow ups and such. Tickets were mainly used by the Corporate office though we didn’t see the status in one place and sharing across the community. ----- ### "Great facilities at a great price" — 5.0/5 > **Tom** | *24 mars 2025* | Utbildningsförvaltning | Recommendation rating: 10.0/10 > > **Fördelar**: The layout and usability is excellent. Being able to separate locations by departments allows us to see all tickets on one screen if needs be > > **Nackdelar**: Sometimes settings are hard to find without reading articles on the knowledge base or asking someone > > Positive, allows a MAT (Multi Academy Trust) to centralise our IT Service Desk and support every school in the trust ----- Page: 1 / 90\ Nästa: [Next page](https://www.capterra.se/software/169505/zoho-desk?page=2) ## Links - [View on Capterra](https://www.capterra.se/software/169505/zoho-desk) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Structured Data