--- description: Få detaljerad information om VCC Live, dess användbarhet, funktioner, pris, fördelar och nackdelar från verifierade användarupplevelser. Läs recensioner och upptäck liknande verktyg på Capterra Sverige. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: VCC Live: Pris och betyg 2026 - Capterra Sverige --- Breadcrumb: [Hem](/) > [Call Center](/directory/30007/call-center/software) > [VCC Live](/software/167993/vcc-live) # VCC Live Canonical: https://www.capterra.se/software/167993/vcc-live Page: 1 / 2\ Nästa: [Next page](https://www.capterra.se/software/167993/vcc-live?page=2) > Molnbaserad kontaktcenterlösning med hanterings- och operatörsfunktioner, datasäkerhet, systemintegration och analytiska rapporter. > > Verdict: Rated **4.7/5** by 27 users. Top-rated for **Sannolikhet att rekommendera**. ----- ## Overview ### Vem använder VCC Live? Utkontrakterade callcenter, BPO, banker, finansinstitutioner, försäkring, telekom, tv-shop, teleshop, undersökning, fastighetsnätverk, sjukhus, flygbolag, supporttjänst, återförsäljare, SSC. ## Quick Stats & Ratings | Metric | Betygsättning | Detail | | **Totalt** | **4.7/5** | 27 Recensioner | | Enkel användning | 4.5/5 | Based on overall reviews | | Kundtjänst | 4.7/5 | Based on overall reviews | | Valuta för pengarna | 4.7/5 | Based on overall reviews | | Funktioner | 4.6/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Sannolikhet att rekommendera) | ## Om leverantören - **Företag**: VCC Live - **Location**: Budapest, Ungern - **Founded**: 1999 ## Commercial Context - **Startpris**: 60,00 US$ - **Pricing model**: (Gratis provperiod) - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Deployment & Platforms**: Moln, SaaS, webb-baserat, Windows (Desktop), Linux (Desktop) - **Supported Languages**: engelska, italienska, polska, ryska, tjeckiska, tyska, ukrainska, ungerska - **Available Countries**: Australien, Brasilien, Indien, Japan, Kanada, Kina, Mexiko, Storbritannien, Tyskland, USA, Ungern ## Funktioner - Agentgränssnitt - Automatiserad routing - Automatisk samtalsfördelning - Automatisk uppringare - CRM - Call Center-hantering - Call Scripting - Flera skript - Förutsägbar uppringare - Hantering av undersökning / omröstning - IVR - Inmatning av telefonnyckel - Inspelning av samtal - Instrumentbräda - Integration av datatelefoni - Interaktionsspårning - Kampanjhantering - Kvalitetshantering - Köhantering - Listhantering - Rapportering och analys - Röstanpassning - Röstmeddelande - Samtalsdirigering - Samtalsloggning - Samtalsöverföring - Samtalsövervakning - Text till tal ## Integrations (4 total) - Adobe Commerce - Salesforce Marketing Cloud - Worldpay for Enterprise - Zapier ## Support Options - E-post / Kundtjänst - Vanliga frågor / Forum - Telefonsupport - 24/7 (Live-support) - Chatt ## Category - [Call Center](https://www.capterra.se/directory/30007/call-center/software) ## Relaterade kategorier - [Call Center](https://www.capterra.se/directory/30007/call-center/software) - [Prediktivt Dialer-program](https://www.capterra.se/directory/30597/predictive-dialer/software) - [Verktyg för samtalsinspelning](https://www.capterra.se/directory/30533/call-recording/software) - [Telefonsystem](https://www.capterra.se/directory/30084/telephony/software) - [Programvara för automatisk uppringning](https://www.capterra.se/directory/30999/auto-dialer/software) ## Alternativ 1. [Genesys Cloud CX](https://www.capterra.se/software/21409/genesys-cloud) — 4.3/5 (262 reviews) 2. [Call Center Studio](https://www.capterra.se/software/176017/alotech) — 4.5/5 (47 reviews) 3. [Aircall](https://www.capterra.se/software/144486/aircall) — 4.2/5 (458 reviews) 4. [CloudTalk](https://www.capterra.se/software/182004/cloudtalk) — 4.4/5 (268 reviews) 5. [Bitrix24](https://www.capterra.se/software/113540/bitrix24) — 4.2/5 (984 reviews) ## Recensioner ### "Great flexibility to integrate with our CRM systems and quick deploy for our Home Agents." — 4.0/5 > **Tamas** | *23 april 2018* | Recommendation rating: 10.0/10 > > **Fördelar**: Integration possibilities, like embed browser, gave us an opportunitiy to integrate our CRM web application in to VCC. This integration provide us to deploy only VCC software at our Call Centre Agents or Home Agents. No other software (CRM) installation needed beacuse it is integrated to VCC. > > **Nackdelar**: Call quality issues in CEE countries. Lack of Mobile device support for Supervisors and Agents as well. > > Predictive dialer increased our Outbound department effectivity by 30%. Database API, Webhooks, Embedded browser provide us an easy integration with our ERP and CRM systems. ----- ### "Contact center of the financial institution" — 5.0/5 > **Milan** | *25 oktober 2022* | Finansiella tjänster | Recommendation rating: 10.0/10 > > **Fördelar**: Ease of use, intuitive user interface, lightning-fast support > > **Nackdelar**: Setting up some functions is a bit more complicated, but technical support will always help here > > We have been using VCC Live in our company for many years and are completely satisfied with both the software itself and the technical support and handling of our requests ----- ### "VCC review" — 3.0/5 > **Amber** | *19 april 2019* | Hälsa, välbefinnande och fitness | Recommendation rating: 6.0/10 > > **Fördelar**: Easy to learn and use in a call center setting. > > **Nackdelar**: Connectivity is sometimes spotty and software can freeze or crash easily. ----- ### "Excellent solution for distributed call center operations and home agents" — 4.0/5 > **Antonio** | *30 april 2018* | Recommendation rating: 10.0/10 > > **Fördelar**: Easy to manage even with distributed operations. Always-on. In 2 years of use we had probably less than a minute of downtime. Excellent customer support. Perfect for outbound telesales > > **Nackdelar**: Some of the functionalities are not so immediate and/or missing. I have never used the chat or Inbound module. > > Excellent customer support and limited maintenance costs. VCC is fantastic if you are looking for a simple solution to manage your outbound operations ----- ### "Perfect call center solution, best customer care and technical support." — 5.0/5 > **Sarai** | *9 maj 2018* | Recommendation rating: 10.0/10 > > **Fördelar**: Simple to use, you can make changes without any difficulties. This software has so many call center solutions and functionalities that I've never seen before - perfect. > > **Nackdelar**: For Inbound projects there is one bad thing. If we make new contact and it's in database and if the same customer calls the same contact mask is open and last disposition is saved. And on sales projects there is problem if we choose success disposition and if customer calls after 1 week for info about delivery there status is changed. So agents have to be very careful to make a new contact or choose the same status. If not there are not the right results/statistics. > > Simple to install, simple to use and get perfect experience and functionality. ----- Page: 1 / 2\ Nästa: [Next page](https://www.capterra.se/software/167993/vcc-live?page=2) ## Links - [View on Capterra](https://www.capterra.se/software/167993/vcc-live) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | | sv | | ----- ## Structured Data