NinjaOne

Best RMM in the business

Kommentarer: Making it easy to patch our assets and keep control over them. Our remote users love it when we can easily remote in and fix their problems.

Fördelar:

NinjaOne is easy to use. When you browse its admin center, everything makes sense. Things a properly layed out and easy to find. You can get going in just a few minutes. We use it on a daily basis and it's bundled with amazing features.

Nackdelar:

A little tiny issue here and there, but nothing their technical support weren't able to handle.

A solid, simple, modern RMM solution

Kommentarer: It's simple and doesn't represent a huge investment of time, which when you have a lot on your plate is optimal.

Fördelar:

We recently migrated to NinjaRMM and I'm really impressed how simple and straightforward it is to set up. It also has a really clean, modern UI which is a big plus compared to some of the more legacy players in the market. Another big plus is that it supports disabling/hiding a lot of features that you don't want to use, which makes it easier to do a phased rollout/implementation. Lastly Ninja's onboarding services were good and their techs were helpful!

Nackdelar:

Since it is a newer player on the scene, there's a lot of rapid development going on, so some things you'd expect from a more established product might be not-exactly-how-you'd-expect-it, and you're waiting on their (tbf, pretty rapid) development cadence to catch up.

Övervägda alternativ: N-central

Anledningar att välja NinjaOne: LogMeIn Central was not super pleasant to use and not nearly as feature complete as NinjaOne.

Anledningar att byta till NinjaOne: NinjaOne is month to month. We could have gotten a slightly cheaper rate with N-central, but then we'd be locked into a contract. For us, it's worth it to pay a little more to not suffer vendor lock-in.

NinjaOne keeps me organized and on top of my tasks effortlessly. It's a game-changer for productivity!

Fördelar:

Seamless task management and intuitive interface make it a go-to for staying on track.

Nackdelar:

The reporting features could be more robust, and I'd like to see more integrations with other apps.

Good With Caveats

Fördelar:

Relatively expensive, especially for a small team. This seems to kind of conflict with the actual use case of ninja one, for small to medium teams. That being said, setting up management devices is extremely straight forward and saved a lot of time.

Nackdelar:

It is good at what it is good at, advanced features for automation and analytics is really difficult to properly accomplish. The learning curve is exponential, starting out simple.

Favorite RMM to use and manage

Kommentarer: I am very pleased, The account managers have always been friendly and helped connect me with the resources I needed and features I have requested have been added over time. The product really feels like it has grown better and better over the past 2 years.

Fördelar:

Ease of use, simplicity of using features and the platform performing as expected. There are also frequent feature updates that are taking community feedback and pushing those updates into the product.

Nackdelar:

Lacking a feature to directly send action or script output to an email. I have been able to work around this by baking in SMTP aspects to all scripts that need it to have the script handle that on it's own.

Övervägda alternativ: Atera

Anledningar att byta till NinjaOne: Ease of use and very robust and smooth patch management experience.