--- description: Få detaljerad information om Freshcaller, dess användbarhet, funktioner, pris, fördelar och nackdelar från verifierade användarupplevelser. Läs recensioner och upptäck liknande verktyg på Capterra Sverige. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Freshcaller: Pris och betyg 2026 - Capterra Sverige --- Breadcrumb: [Hem](/) > [Call Center](/directory/30007/call-center/software) > [Freshcaller](/software/165078/freshcaller) # Freshcaller Canonical: https://www.capterra.se/software/165078/freshcaller Page: 1 / 3\ Nästa: [Next page](https://www.capterra.se/software/165078/freshcaller?page=2) > Freshcaller är ett molnbaserat modernt telefonsystem som hjälper dig att skala upp din verksamhet utan att behöva oroa dig för komplexiteten. > > Verdict: Rated **4.0/5** by 35 users. Top-rated for **Sannolikhet att rekommendera**. ----- ## Overview ### Vem använder Freshcaller? Freshcaller kan hantera och effektivisera telefonsamtal inom detaljhandel/e-handel, fritid och gästfrihet, transport och logistik, IT, icke-statliga och ideella organisationer, samt bank, finansiella tjänster och försäkringar. ## Quick Stats & Ratings | Metric | Betygsättning | Detail | | **Totalt** | **4.0/5** | 35 Recensioner | | Enkel användning | 3.9/5 | Based on overall reviews | | Kundtjänst | 3.8/5 | Based on overall reviews | | Valuta för pengarna | 3.8/5 | Based on overall reviews | | Funktioner | 3.8/5 | Based on overall reviews | | Recommendation percentage | 70% | (7/10 Sannolikhet att rekommendera) | ## Om leverantören - **Företag**: Freshworks - **Location**: San Mateo, USA - **Founded**: 2011 ## Commercial Context - **Startpris**: 15,00 US$ - **Pricing model**: (Free version available) (Gratis provperiod) - **Target Audience**: Egenföretagare, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Deployment & Platforms**: Moln, SaaS, webb-baserat, Mac (Desktop), Windows (Desktop), Linux (Desktop), Android (mobil), iPhone (mobil), iPad (mobil) - **Supported Languages**: engelska, franska, japanska, kinesiska, koreanska, nederländska, polska, ryska, spanska, svenska, thailändska, turkiska, tyska - **Available Countries**: Australien, Belgien, Danmark, Frankrike, Hongkong SAR, Indien, Irland, Israel, Italien, Kanada, Nederländerna, Norge, Nya Zeeland, Schweiz, Singapore, Spanien, Storbritannien, Tyskland, USA, Österrike ## Funktioner - Aktivitetspanel - Audio/Video Conferencing - Automatiserad routing - Automatisk samtalsfördelning - CRM - Call Center-hantering - Call Scripting - Externt callcenter - Fjärrstöd - Flera skript - Förutsägbar uppringare - Hantering av samtalslistor - IVR - Inmatning av telefonnyckel - Inspelning - Inspelning av samtal - Instrumentbräda - Integration av datatelefoni - Internt callcenter - Konferens - Kontaktledning - Kunskapsbashantering - Köhantering - Nummer- ID - PBX - Rapportering och analys - Rapportering och statistik - Röstanpassning - Röstmeddelande - SIP-trunking - Samarbetsverktyg - Samtalsdirigering - Samtalsfiltrering - Samtalsloggning - Samtalsprofiler - Samtalsrapportering - Samtalsspårning - Samtalsöverföring - Samtalsövervakning - Softphone - Text till tal - Third-Party Integrations - Transkribering av telefonsamtal - Varningar / Meddelanden - Videokonferense - VoIP - Åtkomstkontroller / behörigheter ## Integrations (14 total) - Agile CRM - BigCommerce - Freshdesk - Freshsales - Freshservice - HubSpot CRM - Nimble - Pipedrive - ResponseTap - WooCommerce - Zapier - Zendesk Sell - Zoho CRM - noCRM ## Support Options - E-post / Kundtjänst - Vanliga frågor / Forum - Baskunskap - Telefonsupport - 24/7 (Live-support) - Chatt ## Category - [Call Center](https://www.capterra.se/directory/30007/call-center/software) ## Relaterade kategorier - [Call Center](https://www.capterra.se/directory/30007/call-center/software) - [Telefonsystem](https://www.capterra.se/directory/30084/telephony/software) - [Programvara för virtuella assistenter](https://www.capterra.se/directory/33535/virtual-assistant/software) - [Telefonsystem för företag](https://www.capterra.se/directory/31101/business-phone-systems/software) - [IVR-program](https://www.capterra.se/directory/30231/ivr/software) ## Alternativ 1. [CloudTalk](https://www.capterra.se/software/182004/cloudtalk) — 4.4/5 (268 reviews) 2. [Bitrix24](https://www.capterra.se/software/113540/bitrix24) — 4.2/5 (988 reviews) 3. [3CX](https://www.capterra.se/software/158704/3cx) — 4.4/5 (465 reviews) 4. [Kixie PowerCall](https://www.capterra.se/software/135636/kixie-powercall) — 4.6/5 (293 reviews) 5. [LiveAgent](https://www.capterra.se/software/102188/liveagent) — 4.7/5 (1758 reviews) ## Recensioner ### "Great inexpensive ticketing system" — 4.0/5 > **Amanda** | *13 maj 2022* | Publicering | Recommendation rating: 8.0/10 > > **Fördelar**: Freshdesk is great for its ticketing system. It is simple to use. The calls feature is pretty straightforward. > > **Nackdelar**: The reports function leaves a lot to be desired. > > Solving customer issues and documenting repeat issues is very simple with Freshdesk. I can login each day and know that emails are being documented correctly. It is easy to make changes to ticket fields, add more options for reporting purposes, and the automations make simple processes easy to execute so I can focus on more complicated tasks. ----- ### "Freshcaller for SMBs" — 5.0/5 > **Dave** | *30 juli 2020* | Finansiella tjänster | Recommendation rating: 10.0/10 > > **Fördelar**: Freshcaller offers a very easy setup and implementation. We transitioned from Five9 with little to no effort. Aside from the easy to use software, Freshcaller's support is top-notch. > > **Nackdelar**: Freshcaller is missing some key features, functionality, \& reporting that more enterprise level solutions may offer. While they are consistently releasing new updates, I do find that there are a few items that I'm longing for. > > I've developed a great relationship with the entire Freshworks team, however I feel extra close with Freshcaller. We started using them back in March 2019, and they have come such a long way. I look forward to growing our business with them. ----- ### "Product is okay - handy to have everything connected - technical support is overwhelmed" — 2.0/5 > **Bo** | *4 december 2019* | Psykisk vård | Recommendation rating: 0.0/10 > > **Fördelar**: I like that phones are connected to my ticketing system - it's handy to automatically see who the call is from and the previous tickets. > > **Nackdelar**: My freshcaller to freshsales connection has been broken for FOUR MONTHS with no ETA of when it will be fixed. I'm super confused on how this is so hard and why the technical support team can't seem to fix it. I've written them at least half a dozen times, sometimes to freschaller and other times to the freshsales team, and all I get is the runaround. > > My low bloodpressure and calm deameanor have been solved, now I get the benefits of high blood pressure and anger management. The support reps themselves are generally responsive, but the dev team and/or the technical support team are obviously under-freaking-water as they just make false promises and then don't fix it. I would be careful about using them unless you're a really big company that gets some sort of priority access and/or an account manager to make sure requests are fixed. ----- ### "Friendly user tool for Team Leaders" — 5.0/5 > **Mark john Paul** | *2 januari 2023* | Informationsteknologi och tjänster | Recommendation rating: 10.0/10 > > **Fördelar**: This tool or software is easy to navigate and easy to use even without proper training because all options and instructions are clear and visible. > > **Nackdelar**: The more options available sometimes it could confuse the user on which to select or follow. > > From the time I've started using this tool, all channels like chat, voice and email are easily to track and manage since all the data and numbers are already available. ----- ### "Good product but quite expensive" — 4.0/5 > **Verifierad recensent** | *13 augusti 2023* | Internet | Recommendation rating: 7.0/10 > > **Fördelar**: Feature filled. There's not much that you can't do with Freshdesk. They have a fairly strong eco-system for third party apps as well. The service works with minimal disruption. It's a fairly reliable business tool allowing businesses to receive contact and route that contact efficiently to the relevant teams. > > **Nackdelar**: Not always intuitive. For example, setting up reports is a bit of chore. Certain features just do not work the way that you think they should. The documentation is also a bit flimsy so a lot of it is trial and error. Not really great. ----- Page: 1 / 3\ Nästa: [Next page](https://www.capterra.se/software/165078/freshcaller?page=2) ## Links - [View on Capterra](https://www.capterra.se/software/165078/freshcaller) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | | sv | | ----- ## Structured Data