--- description: Få detaljerad information om Smartlook, dess användbarhet, funktioner, pris, fördelar och nackdelar från verifierade användarupplevelser. Läs recensioner och upptäck liknande verktyg på Capterra Sverige. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Smartlook: Pris och betyg 2026 - Capterra Sverige --- Breadcrumb: [Hem](/) > [CRM-system](/directory/30671/customer-experience/software) > [Smartlook](/software/164713/smartlook) # Smartlook Canonical: https://www.capterra.se/software/164713/smartlook Page: 1 / 7\ Nästa: [Next page](https://www.capterra.se/software/164713/smartlook?page=2) > Smartlook är en kvalitativ analyslösning för webbplatser, mobilappar med inspelningar som alltid är på, värmekartor, automatiska händelser, och trattar > > Verdict: Rated **4.7/5** by 136 users. Top-rated for **Sannolikhet att rekommendera**. ----- ## Overview ### Vem använder Smartlook? Små och medelstora företag, E-handelswebbplatser, B2B-leverantörer, webbdesignbyråer, UX, marknadsförare, CRO-specialister ## Quick Stats & Ratings | Metric | Betygsättning | Detail | | **Totalt** | **4.7/5** | 136 Recensioner | | Enkel användning | 4.7/5 | Based on overall reviews | | Kundtjänst | 4.5/5 | Based on overall reviews | | Valuta för pengarna | 4.5/5 | Based on overall reviews | | Funktioner | 4.6/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Sannolikhet att rekommendera) | ## Om leverantören - **Företag**: Cisco - **Founded**: 2010 ## Commercial Context - **Startpris**: 55,00 US$ - **Pricing model**: (Free version available) (Gratis provperiod) - **Target Audience**: Egenföretagare, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Deployment & Platforms**: Moln, SaaS, webb-baserat, Android (mobil), iPhone (mobil), iPad (mobil) - **Supported Languages**: engelska - **Available Countries**: Australien, Belgien, Brasilien, Colombia, Cypern, Danmark, Egypten, Estland, Finland, Frankrike, Förenade Arabemiraten, Gibraltar, Hongkong SAR, Indien, Irland, Island, Israel, Italien, Japan, Kanada and 29 more ## Funktioner - Aktivitetsspårning - Analys av användarforskning - Användarresor - Besöksspårning - Beteendeanalys - Beteendespårning - Datavisualisering - Engagemangsspårning - Flerkanalig datainsamling - Inspelning av session - Instrumentbräda - Interaktiva rapporter - Kohortanalys - Kundprofiler - Kundsegmentering - Kundupplevelseshantering - Multi-Channel Attribution - Omvandlingsspårning - Prestandamätningar - Problemhantering - Problemspårning - Rapportering och analys - Real-Time Monitoring - Samarbetsverktyg - Spåra tid på plats - Spårning av användarinteraktion - Spårning av händelser i appen - Spårning av källskatt - Sök / filtrera - Testning av användbarhet - Textanalys - Trattanalys - Varningar / Meddelanden - Verifieringskedja - Visuell analys - Värmekartor - Webbplatsanalys - Webbtrafikrapportering ## Integrations (21 total) - Adobe Commerce - Authoritas - BigCommerce - Drupal - Google Analytics 360 - Instapage - Intercom - Jimdo - Joomla - Mixpanel - OpenCart - Piwik PRO - PrestaShop - Sentry - Shopify ... and 6 more integrations ## Support Options - E-post / Kundtjänst - Vanliga frågor / Forum - Baskunskap - Telefonsupport - Chatt ## Category - [CRM-system](https://www.capterra.se/directory/30671/customer-experience/software) ## Relaterade kategorier - [CRM-system](https://www.capterra.se/directory/30671/customer-experience/software) - [Analysverktyg](https://www.capterra.se/directory/30073/web-analytics/software) - [Heat map plattform](https://www.capterra.se/directory/30977/heatmap/software) - [Användarupplevelse (UX)](https://www.capterra.se/directory/31036/ux/software) - [Rapporteringsverktyg](https://www.capterra.se/directory/30053/reporting/software) ## Alternativ 1. [Lucky Orange](https://www.capterra.se/software/150695/lucky-orange) — 4.7/5 (260 reviews) 2. [Hotjar](https://www.capterra.se/software/163516/hotjar) — 4.6/5 (539 reviews) 3. [Tableau](https://www.capterra.se/software/77260/tableau) — 4.6/5 (2348 reviews) 4. [Mouseflow](https://www.capterra.se/software/163517/mouseflow) — 4.7/5 (122 reviews) 5. [Fullstory](https://www.capterra.se/software/153721/fullstory) — 4.6/5 (67 reviews) ## Recensioner ### "First tool to use if you're creating a mobile app" — 4.0/5 > **Sagar** | *8 mars 2021* | Psykisk vård | Recommendation rating: 9.0/10 > > **Fördelar**: Ability to view each session and understand UX issues without having to wait for user feedback > > **Nackdelar**: Inability to create custom tags for users for easier identification in case where we want to view the recordings anonymously. > > Great app to do qualitative analytics in user's natural environment helping faster product development. This enables better prioritisation decisions. ----- ### "A tool you didnt know you needed" — 4.0/5 > **Tarnika** | *14 november 2024* | Bil | Recommendation rating: 8.0/10 > > **Fördelar**: easeof use, amazing UI, very cost efficient tool > > **Nackdelar**: the dasboard metrics are not entirely customizable > > great, couldnt expect more. grat integrations available as well ----- ### "Encountered issues often" — 2.0/5 > **Faheem** | *18 maj 2018* | Recommendation rating: 3.0/10 > > **Fördelar**: The idea is good to view your customer actions in a live way. The platform is easy to deploy without changing your code. > > **Nackdelar**: Will pay more than you get. Data will disappear any day, Application filters don't work. Check alternatives as well. > > Found some issues in our application that our visitors were facing. ----- ### "I was able to update my website without requesting criticism, which saved me a lot of time." — 5.0/5 > **Atour** | *2 november 2022* | Forskning | Recommendation rating: 10.0/10 > > **Fördelar**: The basis of Smartlook's conversion rate optimization mechanism is qualitative data. It enables me to gather, record, observe, and analyze visitor behavior on our website.Owners of interactive websites that want to employ qualitative analytics to enhance the performance of their platform can use Smartlook. Numerous third-party applications, including Wordpress, Google Analytics, and Shopify, are integrated by Smartlook. It includes a mobile app, is accessible for free, and offers premium customers access to additional tools and functions, which is really helpful to me. > > **Nackdelar**: I want to have the choice of viewing the recordings in a pop-up window or a panel on the same screen.I don't have the possibility to organize the recordings into folders or tag them. > > I watch a few records at random and can tell what the user wants from our website. ----- ### "Good option to analyse your customer behavior" — 5.0/5 > **Verifierad recensent** | *11 juni 2022* | Förpackningar och containers | Recommendation rating: 8.0/10 > > **Fördelar**: -Heatmaps. - Bugs tracker. - Funnel optimization > > **Nackdelar**: - The price is higher compared with similar tools > > We used this tool for 2 years, it was very useful for use to record our customers interactions. ----- Page: 1 / 7\ Nästa: [Next page](https://www.capterra.se/software/164713/smartlook?page=2) ## Links - [View on Capterra](https://www.capterra.se/software/164713/smartlook) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Structured Data