--- description: Få detaljerad information om Zendesk Suite, dess användbarhet, funktioner, pris, fördelar och nackdelar från verifierade användarupplevelser. Läs recensioner och upptäck liknande verktyg på Capterra Sverige. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Zendesk Suite: Pris och betyg 2026 - Capterra Sverige --- Breadcrumb: [Hem](/) > [Kundtjänstsystem](/directory/22/customer-service/software) > [Zendesk Suite](/software/164283/zendesk) # Zendesk Suite Canonical: https://www.capterra.se/software/164283/zendesk Page: 1 / 165\ Nästa: [Next page](https://www.capterra.se/software/164283/zendesk?page=2) > Zendesk erbjuder en riktigt bra kundservicelösning. > > Verdict: Rated **4.4/5** by 4083 users. Top-rated for **Sannolikhet att rekommendera**. ----- ## Overview ### Vem använder Zendesk Suite? Från nystartade företag till Fortune 500-företag förlitar sig över 200 000 kunder på Zendesk för sina kundsupportbehov. ## Quick Stats & Ratings | Metric | Betygsättning | Detail | | **Totalt** | **4.4/5** | 4083 Recensioner | | Enkel användning | 4.3/5 | Based on overall reviews | | Kundtjänst | 4.3/5 | Based on overall reviews | | Valuta för pengarna | 4.2/5 | Based on overall reviews | | Funktioner | 4.4/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Sannolikhet att rekommendera) | ## Om leverantören - **Företag**: Zendesk - **Location**: San Francisco, USA - **Founded**: 2007 ## Commercial Context - **Startpris**: 115,00 US$ - **Pricing model**: (Gratis provperiod) - **Target Audience**: Egenföretagare, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Deployment & Platforms**: Moln, SaaS, webb-baserat, Android (mobil), iPhone (mobil), iPad (mobil) - **Supported Languages**: arabiska, danska, engelska, finska, franska, hebreiska, indonesiska, iriska, italienska, japanska, kinesiska, koreanska, nederländska, norska, polska, portugisiska, ryska, spanska, svenska, thailändska, tjeckiska, traditionell kinesiska, turkiska, tyska, ukrainska, ungerska - **Available Countries**: Australien, Belgien, Brasilien, Danmark, Filippinerna, Frankrike, Hongkong SAR, Indien, Irland, Italien, Japan, Kanada, Kina, Mexiko, Nederländerna, Nya Zeeland, Schweiz, Singapore, Spanien, Storbritannien and 5 more ## Funktioner - Aktivitetspanel - Anpassningsbara formulär - Anpassningsbara mallar - Användningsspårning / Analytics - Automatiserad routing - Biljetthantering - CRM - Call Center-hantering - Call Scripting - Catalog Management - Chatt och meddelanden - Feedback-hantering - Flerkanalig datainsamling - Fulltextsökning - För försäkringsindustrin - Hantering av servicenivåavtal (SLA) - Hantering av undersökning / omröstning - Incidentshantering - Innehållshantering - Inspelning - Inspelning av samtal - Integration av datatelefoni - Kommentarer / Anteckningar - Kontaktledning - Kundchatt i realtid - Kunddatabas - Kundengagemang - Kundhistorik - Kundupplevelseshantering - Kunskapsbashantering - Kunskapshantering - Lead-hantering - Livechatt - Ombordstigning - Proaktiv chatt - Rapportering och statistik - Releasehantering - Röstmeddelande - SMS-meddelanden - Samarbetsverktyg - Samtalsdirigering - Samtalsloggning - Samtalsövervakning - Självbetjäningsportal - Tillgångsspårning - Transkript/chatthistorik - Undersökningar och feedback - Uppdragshantering - Uppgiftshantering - Övervakning av klagomål ... and 60 more features ## Integrations (220 total) - 123FormBuilder - 3CLogic - AWeber - ActiveCampaign - Adobe Commerce - Agile CRM - Aha\! - Aircall - Akita - Algolia - Ameyo - Asset Panda - Autotask PSA - Azuqua - Beanstalk ... and 205 more integrations ## Support Options - E-post / Kundtjänst - Vanliga frågor / Forum - Baskunskap - Telefonsupport - 24/7 (Live-support) - Chatt ## Category - [Kundtjänstsystem](https://www.capterra.se/directory/22/customer-service/software) ## Relaterade kategorier - [Kundtjänstsystem](https://www.capterra.se/directory/22/customer-service/software) - [Helpdesk-system](https://www.capterra.se/directory/30008/help-desk/software) - [Kunskapshanteringsprogram](https://www.capterra.se/directory/30094/knowledge-management/software) - [Program för klagomålshantering](https://www.capterra.se/directory/30674/complaint-management/software) - [Spårningsprogram](https://www.capterra.se/directory/30675/issue-tracking/software) ## Alternativ 1. [LiveAgent](https://www.capterra.se/software/102188/liveagent) — 4.7/5 (1786 reviews) 2. [Freshdesk](https://www.capterra.se/software/124981/freshdesk) — 4.5/5 (3460 reviews) 3. [Salesforce Sales Cloud](https://www.capterra.se/software/61368/salesforce) — 4.4/5 (18790 reviews) 4. [LiveChat](https://www.capterra.se/software/62194/livechat) — 4.6/5 (1727 reviews) 5. [Tidio](https://www.capterra.se/software/144040/tidio-chat) — 4.7/5 (590 reviews) ## Recensioner ### "Zendesk hate customers" — 1.0/5 > **Mark** | *6 december 2024* | Byggnadsmaterial | Recommendation rating: 0.0/10 > > **Fördelar**: Some of the functionality works. I guess it does the job if you want to pay a premium for nothing. > > **Nackdelar**: The customer service is terrible. They don't care about bugs. If you intend to be an advanced user; building integrations etc then this just won't work out well. > > For a company that makes software focused around customer support it's amazing that their own customer support is so terrible. They don't listen, they don't answer and they don't care. All they want is for you to pay and shut up. ----- ### "The support tool with extra everything" — 4.0/5 > **Johan** | *21 augusti 2024* | Datormjukvara | Recommendation rating: 7.0/10 > > **Fördelar**: It's easy to use and have everything you need for your Customer Service > > **Nackdelar**: Nothing really bad about it, maybe the UI could be better sometimes. > > We have tried several support tools for best possible support to our customer. Zendesk Suite have everything bundled so you don't need to use diffrent tools ----- ### "Zendesk Suite with Strong Automation and Powerful Scalability" — 5.0/5 > **Ifra** | *17 december 2025* | Informationsteknologi och tjänster | Recommendation rating: 9.0/10 > > **Fördelar**: Zendesk Suite offers strong value for money considering the wide range of features included - ticketing, automation, analytics, and omnichannel support. The interface is clean and intuitive for agents, making it easy to manage tickets and workflows. Customer Support/Client Support is reliable and professional. Zendesk integrates well with sales workflows, especially when used alongside Zendesk Sell or CRM tools. It helps align sales and support teams by providing context around customer interactions. The platform is generally stable, but sometimes bugs and issues or we can say performance slowdowns occur,after some updates in plateform. Most issues are minor and are resolved quickly through patches or support assistance. > > **Nackdelar**: Advanced configurations will take your time to learn and then impliment. Pricing can be expensive for small startups because some useful and more advance features are locked behind higher plans. > > My overall experience with Zendesk Suite has been very positive. It provides a centralized platform to manage customer interactions across multiple channels, making support operations more organized, efficient, and scalable. It’s especially valuable for growing teams that need automation, analytics, and consistency in customer services. ----- ### "Always something that brings more value." — 5.0/5 > **Brian** | *9 december 2025* | Informationsteknologi och tjänster | Recommendation rating: 9.0/10 > > **Fördelar**: Zendesk has awesome customer support. Often when I think of something I want to do or need, I can message their support and they get me an answer instantly. Their system is feature rich and flexible. > > **Nackdelar**: Access to the platform can get somewhat pricey. It may be worth it to you though. That will depend on whether or not you take advantage of the many features available to you. > > We like the platform and continue to grow into it. Even after 7+ years of being on it, there always seems to be something new. ----- ### "Nearly the standard for multichannel customer support options" — 3.0/5 > **Verifierad recensent** | *16 februari 2026* | Marknadsföring och reklam | Recommendation rating: 7.0/10 > > **Fördelar**: While they're not completely ubiquitous on the internet, Zendesk is used by many large companies, so it's a clear and efficient customer support structure that is easy to use for customers. > > **Nackdelar**: While easy to use for customers, some of the backend framework is a little hard to understand for less tech-savvy co-workers. > > When attempting to streamline our support efforts, both for customers and for employees, we turned to Zendesk and found that it did exactly what it said it did. For unknown reasons we couldn't get buy-in from all employees though, and ended up looking elsewhere. ----- Page: 1 / 165\ Nästa: [Next page](https://www.capterra.se/software/164283/zendesk?page=2) ## Links - [View on Capterra](https://www.capterra.se/software/164283/zendesk) ## This page is available in the following languages | Locale | URL | | da | | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fi | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nb | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Structured Data