Vad är Zendesk?
Zendesk erbjuder en riktigt bra kundservicelösning. I genomsnitt ökar det kundnöjdheten med 25 % och agenters produktivitet med 30 % i alla skalor. Alla dina kundinteraktioner i ett enda dynamiskt gränssnitt med funktioner som webbwidgetar, fördefinierade biljettsvar och en fullständig kundhistorik. Kom igång snabbt och förvänta dig att se resultat ännu snabbare.
Vem använder Zendesk?
Från nystartade företag till Fortune 500-företag förlitar sig över 200 000 kunder på Zendesk för sina kundsupportbehov.
Var kan Zendesk användas?
Moln, SaaS, webb-baserat, Android (mobil), iPhone (mobil), iPad (mobil)
Om leverantören
- Zendesk
- Belägen i San Francisco, USA
- Grundades 2007
- Telefonsupport
- 24/7 (Live-support)
- Chatt
Prissättning av Zendesk
Startpris:
- Erbjuder en gratis provperiod
- Ingen gratisversion
Zendesk har ingen gratisversion men erbjuder en gratis testversion. Zendeskbetald version börjar på 19,00 US$/månad.
Prisplaner få en gratis provperiodOm leverantören
- Zendesk
- Belägen i San Francisco, USA
- Grundades 2007
- Telefonsupport
- 24/7 (Live-support)
- Chatt
Zendesk videor och bilder









Funktioner i Zendesk
Recensioner av Zendesk

Andrés G.
Review of Zendesk as a Tech Support Employee.
Fördelar:
The possibility of creating views allows me to understand better priorities and SLAs. Also, I love to know who is viewing mi tickets.
Nackdelar:
Sometimes external users have access to our internal comments. Not sure how that happens.

Devyani S.
Overall good and feature rich customer helpdesk application but not for early startups
Kommentarer: Overall zendesk is great helpdesk and provide multiple features that an enterprise need to handle huge customer base and track tickets and complaints on the go. They should think of support system in mobile app too. Also I am not much satisfied with their customer support as they couldn't resolve many of the issues like reviving a lost ticket forms due to mistakenly closed issues.
Fördelar:
Their cloud application is really good and provide satisfactory uptime, makes our work more seamless while live chat with clients to solve a specific issue. Automation of ticketing mechanism is the best thing for me and my team, whenever ticket get generated it sends a mail to customer and when its get resolved or closed it again send automated mail to inform customer. And also I liked the quick addition of new manager or technician to the system without making much big changes in dashboard.
Nackdelar:
Even I liked the features and automation, I have spent hours to learn the system as their dashboard is not so user friendly. For an early startup cost of this application is too high as there are features that they might not need.
Övervägda alternativ: tawk.to, Freshdesk och Zoho Desk
Anledningar att byta till Zendesk: We might switch to other application if zendesk don't have automation and call center management systems. Other application have those features but up to mark or not that much customizable as in zendesk.
Davide C.
Zendesk...Good but....
Fördelar:
The ability to manage all reports from various customers
Nackdelar:
The management of the hourly balance at the end of the month, management of too much complicity of the SLAs, management of confusing information
Steve A.
Good overall system for customer ticket management
Kommentarer: Overall it has worked pretty well. On the user end, it's been marginally better than Front, but the reporting and integration functions have been better. It's way better than using a regular email program like Outlook.
Fördelar:
What I like most about the software is the easy to set up automations. Overall it's easy to use for ticket management and response.
Nackdelar:
What I like least is the lack of auto refreshing. Sometimes views would auto refresh but sometimes not, and it would usually take a while if they did. Also, the tag and macro systems are a bit clunky to use.

Andrea G.
A powerful software, but with limitation if you don't upgrade
Fördelar:
Zendesk is reliable and very intuitive. It has a lot of integration that simplify your work if you are using a lot of tools with your business
Nackdelar:
The basic plan has some limitations that make Zendesk less competitive compared to other solutions
Övervägda alternativ: Freshdesk