--- description: Få detaljerad information om Zendesk Suite, dess användbarhet, funktioner, pris, fördelar och nackdelar från verifierade användarupplevelser. Läs recensioner och upptäck liknande verktyg på Capterra Sverige. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Zendesk Suite: Pris och betyg 2026 - Capterra Sverige --- Breadcrumb: [Hem](/) > [Kundtjänstsystem](/directory/22/customer-service/software) > [Zendesk Suite](/software/164283/zendesk) # Zendesk Suite Canonical: https://www.capterra.se/software/164283/zendesk Page: 1 / 165\ Nästa: [Next page](https://www.capterra.se/software/164283/zendesk?page=2) > Zendesk erbjuder en riktigt bra kundservicelösning. > > Verdict: Rated **4.4/5** by 4094 users. Top-rated for **Sannolikhet att rekommendera**. ----- ## Overview ### Vem använder Zendesk Suite? Från nystartade företag till Fortune 500-företag förlitar sig över 200 000 kunder på Zendesk för sina kundsupportbehov. ## Quick Stats & Ratings | Metric | Betygsättning | Detail | | **Totalt** | **4.4/5** | 4094 Recensioner | | Enkel användning | 4.3/5 | Based on overall reviews | | Kundtjänst | 4.3/5 | Based on overall reviews | | Valuta för pengarna | 4.2/5 | Based on overall reviews | | Funktioner | 4.4/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Sannolikhet att rekommendera) | ## Om leverantören - **Företag**: Zendesk - **Location**: San Francisco, USA - **Founded**: 2007 ## Commercial Context - **Startpris**: 115,00 US$ - **Pricing model**: (Gratis provperiod) - **Target Audience**: Egenföretagare, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Deployment & Platforms**: Moln, SaaS, webb-baserat, Android (mobil), iPhone (mobil), iPad (mobil) - **Supported Languages**: arabiska, danska, engelska, finska, franska, hebreiska, indonesiska, iriska, italienska, japanska, kinesiska, koreanska, nederländska, norska, polska, portugisiska, ryska, spanska, svenska, thailändska, tjeckiska, traditionell kinesiska, turkiska, tyska, ukrainska, ungerska - **Available Countries**: Australien, Belgien, Brasilien, Danmark, Filippinerna, Frankrike, Hongkong SAR, Indien, Irland, Italien, Japan, Kanada, Kina, Mexiko, Nederländerna, Nya Zeeland, Schweiz, Singapore, Spanien, Storbritannien and 5 more ## Funktioner - Aktivitetspanel - Aktivitetsspårning - Anpassningsbara formulär - Anpassningsbara mallar - Användningsspårning / Analytics - Automatiserad routing - Automatisk samtalsfördelning - Biljetthantering - Call Center-hantering - Call Scripting - Catalog Management - Chatt och meddelanden - Feedback-hantering - Flerkanalig datainsamling - För försäkringsindustrin - Försäljningsrörledning - Hantering av undersökning / omröstning - Hälsopoäng - Incidentshantering - Innehållshantering - Inspelning - Inspelning av samtal - Integration av datatelefoni - Kontaktledning - Kontohantering - Kundchatt i realtid - Kunddatabas - Kundengagemang - Kundhistorik - Kundtjänst - Kundupplevelseshantering - Kunskapsbashantering - Kunskapshantering - Lead-hantering - Livechatt - Ombordstigning - Proaktiv chatt - Problemspårning - Röstmeddelande - SMS-meddelanden - Samarbetsverktyg - Samtalsdirigering - Samtalsloggning - Samtalsövervakning - Tillgångsspårning - Transkript/chatthistorik - Undersökningar och feedback - Uppdragshantering - Uppgiftshantering - Övervakning av klagomål ... and 60 more features ## Integrations (215 total) - 123FormBuilder - 3CLogic - AWeber - ActiveCampaign - Adobe Commerce - Agile CRM - Aha\! - Aircall - Akita - Algolia - Ameyo - Asset Panda - Autotask PSA - Azuqua - Beanstalk ... and 200 more integrations ## Support Options - E-post / Kundtjänst - Vanliga frågor / Forum - Baskunskap - Telefonsupport - 24/7 (Live-support) - Chatt ## Category - [Kundtjänstsystem](https://www.capterra.se/directory/22/customer-service/software) ## Relaterade kategorier - [Kundtjänstsystem](https://www.capterra.se/directory/22/customer-service/software) - [Helpdesk-system](https://www.capterra.se/directory/30008/help-desk/software) - [Kunskapshanteringsprogram](https://www.capterra.se/directory/30094/knowledge-management/software) - [Program för klagomålshantering](https://www.capterra.se/directory/30674/complaint-management/software) - [Spårningsprogram](https://www.capterra.se/directory/30675/issue-tracking/software) ## Alternativ 1. [Salesforce Sales Cloud](https://www.capterra.se/software/61368/salesforce) — 4.4/5 (18812 reviews) 2. [LiveAgent](https://www.capterra.se/software/102188/liveagent) — 4.7/5 (1789 reviews) 3. [Freshdesk](https://www.capterra.se/software/124981/freshdesk) — 4.5/5 (3487 reviews) 4. [LiveChat](https://www.capterra.se/software/62194/livechat) — 4.6/5 (1728 reviews) 5. [Tidio](https://www.capterra.se/software/144040/tidio-chat) — 4.7/5 (590 reviews) ## Recensioner ### "Zendesk hate customers" — 1.0/5 > **Mark** | *6 december 2024* | Byggnadsmaterial | Recommendation rating: 0.0/10 > > **Fördelar**: Some of the functionality works. I guess it does the job if you want to pay a premium for nothing. > > **Nackdelar**: The customer service is terrible. They don't care about bugs. If you intend to be an advanced user; building integrations etc then this just won't work out well. > > For a company that makes software focused around customer support it's amazing that their own customer support is so terrible. They don't listen, they don't answer and they don't care. All they want is for you to pay and shut up. ----- ### "Simplifying Customer Service Workflows" — 5.0/5 > **jane** | *23 mars 2026* | Försäkring | Recommendation rating: 9.0/10 > > **Fördelar**: I love how Zendesk Suite keeps customer support organized and efficient. It centralizes tickets, messages, and chat in one platform, making it easy to respond quickly and provide consistent, high quality support. > > **Nackdelar**: Sometimes Zendesk Suite can feel a bit complex for new users, and navigating all the features takes time to learn, but once familiar, it becomes a very powerful support tool. > > My overall experience with Zendesk Suite has been very positive. It streamlines customer support, keeps tickets and communications organized, and helps provide fast, consistent, and professional service. ----- ### "Zendesk for Ticket Tracking and Functionality" — 4.0/5 > **Alexandra** | *30 mars 2026* | Grossist | Recommendation rating: 6.0/10 > > **Fördelar**: Zendesk is a great platform to track projects and inquiries. It is packed full of features and analytics, and is relatively easy to deploy and utilize. We are able to handle multiple inboxes, track SLAs, and retrieve information from prior tickets efficiently. > > **Nackdelar**: Zendesk has a lot of great functionality, but it comes at a cost. For organizations with a tighter budget, it might be hard to justify the price for Zendesk compared to other more budget friendly platforms, especially if you don't need all the bells and whistles. > > Zendesk has been a great value-add to our organization. We have multiple functions operating within the platform, and it has increased our efficiency and tracking capability. We have greater insight into the inquiries our team receives, and we find the ----- ### "Nearly the standard for multichannel customer support options" — 3.0/5 > **Verifierad recensent** | *16 februari 2026* | Marknadsföring och reklam | Recommendation rating: 7.0/10 > > **Fördelar**: While they're not completely ubiquitous on the internet, Zendesk is used by many large companies, so it's a clear and efficient customer support structure that is easy to use for customers. > > **Nackdelar**: While easy to use for customers, some of the backend framework is a little hard to understand for less tech-savvy co-workers. > > When attempting to streamline our support efforts, both for customers and for employees, we turned to Zendesk and found that it did exactly what it said it did. For unknown reasons we couldn't get buy-in from all employees though, and ended up looking elsewhere. ----- ### "Zendesk Suite is an Organized and Outstanding Customer Service Platform" — 5.0/5 > **Sergio** | *17 juli 2026* | Individ- och familjetjänster | Recommendation rating: 10.0/10 > > **Fördelar**: Zendesk Suite is an outstanding customer service platform that has impressive and friendly features. I like the ease of customization of Zendesk Suite. > > **Nackdelar**: Zendesk Suite's features are easy to understand and top-notch. Moreover, I enjoy Zendesk Suite's features because they are flawless. > > To be honest, Zendesk Suite has been the most reliable customer service platorm ever. The experience is phenomenal. ----- Page: 1 / 165\ Nästa: [Next page](https://www.capterra.se/software/164283/zendesk?page=2) ## Links - [View on Capterra](https://www.capterra.se/software/164283/zendesk) ## This page is available in the following languages | Locale | URL | | da | | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fi | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nb | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Structured Data