--- description: Få detaljerad information om Zendesk Suite, dess användbarhet, funktioner, pris, fördelar och nackdelar från verifierade användarupplevelser. Läs recensioner och upptäck liknande verktyg på Capterra Sverige. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Zendesk Suite: Pris och betyg 2026 - Capterra Sverige --- Breadcrumb: [Hem](/) > [Kundtjänstsystem](/directory/22/customer-service/software) > [Zendesk Suite](/software/164283/zendesk) # Zendesk Suite Canonical: https://www.capterra.se/software/164283/zendesk Page: 1 / 164\ Nästa: [Next page](https://www.capterra.se/software/164283/zendesk?page=2) > Zendesk erbjuder en riktigt bra kundservicelösning. > > Verdict: Rated **4.4/5** by 4079 users. Top-rated for **Sannolikhet att rekommendera**. ----- ## Overview ### Vem använder Zendesk Suite? Från nystartade företag till Fortune 500-företag förlitar sig över 200 000 kunder på Zendesk för sina kundsupportbehov. ## Quick Stats & Ratings | Metric | Betygsättning | Detail | | **Totalt** | **4.4/5** | 4079 Recensioner | | Enkel användning | 4.3/5 | Based on overall reviews | | Kundtjänst | 4.3/5 | Based on overall reviews | | Valuta för pengarna | 4.2/5 | Based on overall reviews | | Funktioner | 4.4/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Sannolikhet att rekommendera) | ## Om leverantören - **Företag**: Zendesk - **Location**: San Francisco, USA - **Founded**: 2007 ## Commercial Context - **Startpris**: 39,00 US$ - **Pricing model**: (Gratis provperiod) - **Target Audience**: Egenföretagare, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Deployment & Platforms**: Moln, SaaS, webb-baserat, Android (mobil), iPhone (mobil), iPad (mobil) - **Supported Languages**: arabiska, danska, engelska, finska, franska, hebreiska, indonesiska, iriska, italienska, japanska, kinesiska, koreanska, nederländska, norska, polska, portugisiska, ryska, spanska, svenska, thailändska, tjeckiska, traditionell kinesiska, turkiska, tyska, ukrainska, ungerska - **Available Countries**: Australien, Belgien, Brasilien, Danmark, Filippinerna, Frankrike, Hongkong SAR, Indien, Irland, Italien, Japan, Kanada, Kina, Mexiko, Nederländerna, Nya Zeeland, Schweiz, Singapore, Spanien, Storbritannien and 5 more ## Funktioner - Aktivitetspanel - Aktivitetsspårning - Anpassningsbara formulär - Anpassningsbara mallar - Användningsspårning / Analytics - Automatiserad routing - Automatisk samtalsfördelning - Biljetthantering - Call Center-hantering - Call Scripting - Catalog Management - Chatt och meddelanden - Feedback-hantering - Flerkanalig datainsamling - För försäkringsindustrin - Hantering av undersökning / omröstning - Hälsopoäng - Incidentshantering - Innehållshantering - Inspelning - Inspelning av samtal - Integration av datatelefoni - Kommentarer / Anteckningar - Kontaktledning - Kundchatt i realtid - Kunddatabas - Kundengagemang - Kundhistorik - Kundupplevelseshantering - Kunskapsbashantering - Kunskapshantering - Lead-hantering - Livechatt - Ombordstigning - Proaktiv chatt - Problemspårning - Releasehantering - Röstmeddelande - SMS-meddelanden - Samarbetsverktyg - Samtalsdirigering - Samtalsloggning - Samtalsövervakning - Självbetjäningsportal - Tillgångsspårning - Transkript/chatthistorik - Undersökningar och feedback - Uppdragshantering - Uppgiftshantering - Övervakning av klagomål ... and 60 more features ## Integrations (220 total) - 123FormBuilder - 3CLogic - AWeber - ActiveCampaign - Adobe Commerce - Agile CRM - Aha\! - Aircall - Akita - Algolia - Ameyo - Asset Panda - Autotask PSA - Azuqua - Beanstalk ... and 205 more integrations ## Support Options - E-post / Kundtjänst - Vanliga frågor / Forum - Baskunskap - Telefonsupport - 24/7 (Live-support) - Chatt ## Category - [Kundtjänstsystem](https://www.capterra.se/directory/22/customer-service/software) ## Relaterade kategorier - [Kundtjänstsystem](https://www.capterra.se/directory/22/customer-service/software) - [Helpdesk-system](https://www.capterra.se/directory/30008/help-desk/software) - [Kunskapshanteringsprogram](https://www.capterra.se/directory/30094/knowledge-management/software) - [Program för klagomålshantering](https://www.capterra.se/directory/30674/complaint-management/software) - [Spårningsprogram](https://www.capterra.se/directory/30675/issue-tracking/software) ## Alternativ 1. [Freshdesk](https://www.capterra.se/software/124981/freshdesk) — 4.5/5 (3432 reviews) 2. [Salesforce Sales Cloud](https://www.capterra.se/software/61368/salesforce) — 4.4/5 (18783 reviews) 3. [LiveAgent](https://www.capterra.se/software/102188/liveagent) — 4.7/5 (1782 reviews) 4. [LiveChat](https://www.capterra.se/software/62194/livechat) — 4.6/5 (1723 reviews) 5. [Tidio](https://www.capterra.se/software/144040/tidio-chat) — 4.7/5 (590 reviews) ## Recensioner ### "Zendesk hate customers" — 1.0/5 > **Mark** | *6 december 2024* | Byggnadsmaterial | Recommendation rating: 0.0/10 > > **Fördelar**: Some of the functionality works. I guess it does the job if you want to pay a premium for nothing. > > **Nackdelar**: The customer service is terrible. They don't care about bugs. If you intend to be an advanced user; building integrations etc then this just won't work out well. > > For a company that makes software focused around customer support it's amazing that their own customer support is so terrible. They don't listen, they don't answer and they don't care. All they want is for you to pay and shut up. ----- ### "The support tool with extra everything" — 4.0/5 > **Johan** | *21 augusti 2024* | Datormjukvara | Recommendation rating: 7.0/10 > > **Fördelar**: It's easy to use and have everything you need for your Customer Service > > **Nackdelar**: Nothing really bad about it, maybe the UI could be better sometimes. > > We have tried several support tools for best possible support to our customer. Zendesk Suite have everything bundled so you don't need to use diffrent tools ----- ### "Zendesk Suite with Strong Automation and Powerful Scalability" — 5.0/5 > **Ifra** | *17 december 2025* | Informationsteknologi och tjänster | Recommendation rating: 9.0/10 > > **Fördelar**: Zendesk Suite offers strong value for money considering the wide range of features included - ticketing, automation, analytics, and omnichannel support. The interface is clean and intuitive for agents, making it easy to manage tickets and workflows. Customer Support/Client Support is reliable and professional. Zendesk integrates well with sales workflows, especially when used alongside Zendesk Sell or CRM tools. It helps align sales and support teams by providing context around customer interactions. The platform is generally stable, but sometimes bugs and issues or we can say performance slowdowns occur,after some updates in plateform. Most issues are minor and are resolved quickly through patches or support assistance. > > **Nackdelar**: Advanced configurations will take your time to learn and then impliment. Pricing can be expensive for small startups because some useful and more advance features are locked behind higher plans. > > My overall experience with Zendesk Suite has been very positive. It provides a centralized platform to manage customer interactions across multiple channels, making support operations more organized, efficient, and scalable. It’s especially valuable for growing teams that need automation, analytics, and consistency in customer services. ----- ### "Getting started with Zendesk from scratch" — 4.0/5 > **Leonardo** | *29 december 2025* | Informationsteknologi och tjänster | Recommendation rating: 8.0/10 > > **Fördelar**: Excellent customer support platform, making it easy to centralize service channels (such as email, WhatsApp, Instagram DM). The integration possibilities also make a difference, making it easy to incorporate other third-party channels. > > **Nackdelar**: Many simple but useful features are left out in order to focus on new products. The community provides constant feedback, but with a focus on AI features, the Zendesk team has not tried to improve the experience of existing products (except for UI improvements). > > As a self-taught Zendesk Admin, having an engaged community that supports one another made it easier for me to understand the Zendesk Suite and provide quick and efficient support to customers. Especially in LATAM, where WhatsApp is widely used, the native integration with Meta makes all the difference. ----- ### "Great at Customer Service Workflow" — 4.0/5 > **Christine** | *13 april 2026* | Hälsa, välbefinnande och fitness | Recommendation rating: 7.0/10 > > **Fördelar**: It’s a centralized platform that can manage almost all customer interactions - chat, help desk, email and order management. > > **Nackdelar**: Major issues with spam and junk email not being filtered out, while real customer emails get lost in the mix. > > Very helpful in simplifying customer service workflow. If they could solve the filtering issues, I’d give them another star. ----- Page: 1 / 164\ Nästa: [Next page](https://www.capterra.se/software/164283/zendesk?page=2) ## Links - [View on Capterra](https://www.capterra.se/software/164283/zendesk) ## This page is available in the following languages | Locale | URL | | da | | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fi | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nb | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Structured Data