--- description: Få detaljerad information om Zendesk Suite, dess användbarhet, funktioner, pris, fördelar och nackdelar från verifierade användarupplevelser. Läs recensioner och upptäck liknande verktyg på Capterra Sverige. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Zendesk Suite: Pris och betyg 2026 - Capterra Sverige --- Breadcrumb: [Hem](/) > [Kundtjänstsystem](/directory/22/customer-service/software) > [Zendesk Suite](/software/164283/zendesk) # Zendesk Suite Canonical: https://www.capterra.se/software/164283/zendesk Page: 1 / 164\ Nästa: [Next page](https://www.capterra.se/software/164283/zendesk?page=2) > Zendesk erbjuder en riktigt bra kundservicelösning. > > Verdict: Rated **4.4/5** by 4072 users. Top-rated for **Sannolikhet att rekommendera**. ----- ## Overview ### Vem använder Zendesk Suite? Från nystartade företag till Fortune 500-företag förlitar sig över 200 000 kunder på Zendesk för sina kundsupportbehov. ## Quick Stats & Ratings | Metric | Betygsättning | Detail | | **Totalt** | **4.4/5** | 4072 Recensioner | | Enkel användning | 4.3/5 | Based on overall reviews | | Kundtjänst | 4.3/5 | Based on overall reviews | | Valuta för pengarna | 4.2/5 | Based on overall reviews | | Funktioner | 4.4/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Sannolikhet att rekommendera) | ## Om leverantören - **Företag**: Zendesk - **Location**: San Francisco, USA - **Founded**: 2007 ## Commercial Context - **Startpris**: 39,00 US$ - **Pricing model**: (Gratis provperiod) - **Target Audience**: Egenföretagare, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Deployment & Platforms**: Moln, SaaS, webb-baserat, Android (mobil), iPhone (mobil), iPad (mobil) - **Supported Languages**: arabiska, danska, engelska, finska, franska, hebreiska, indonesiska, iriska, italienska, japanska, kinesiska, koreanska, nederländska, norska, polska, portugisiska, ryska, spanska, svenska, thailändska, tjeckiska, traditionell kinesiska, turkiska, tyska, ukrainska, ungerska - **Available Countries**: Australien, Belgien, Brasilien, Danmark, Filippinerna, Frankrike, Hongkong SAR, Indien, Irland, Italien, Japan, Kanada, Kina, Mexiko, Nederländerna, Nya Zeeland, Schweiz, Singapore, Spanien, Storbritannien and 5 more ## Funktioner - Aktivitetspanel - Anpassningsbara formulär - Anpassningsbara mallar - Användningsspårning / Analytics - Automatiserad routing - Automatisk samtalsfördelning - Biljetthantering - Call Center-hantering - Call Scripting - Catalog Management - Chatt och meddelanden - Feedback-hantering - Flerkanalig datainsamling - För försäkringsindustrin - Försäljningsrörledning - Hantering av undersökning / omröstning - Incidentshantering - Innehållshantering - Inspelning - Inspelning av samtal - Instrumentbräda - Integration av datatelefoni - Kommentarer / Anteckningar - Kontaktledning - Kundchatt i realtid - Kunddatabas - Kundengagemang - Kundhistorik - Kundtjänst - Kundupplevelseshantering - Kunskapsbashantering - Kunskapshantering - Lead-hantering - Livechatt - Ombordstigning - Proaktiv chatt - Problemspårning - Releasehantering - Röstmeddelande - SMS-meddelanden - Samarbetsverktyg - Samtalsdirigering - Samtalsloggning - Samtalsövervakning - Tillgångsspårning - Transkript/chatthistorik - Undersökningar och feedback - Uppdragshantering - Uppgiftshantering - Övervakning av klagomål ... and 60 more features ## Integrations (220 total) - 123FormBuilder - 3CLogic - AWeber - ActiveCampaign - Adobe Commerce - Agile CRM - Aha\! - Aircall - Akita - Algolia - Ameyo - Asset Panda - Autotask PSA - Azuqua - Beanstalk ... and 205 more integrations ## Support Options - E-post / Kundtjänst - Vanliga frågor / Forum - Baskunskap - Telefonsupport - 24/7 (Live-support) - Chatt ## Category - [Kundtjänstsystem](https://www.capterra.se/directory/22/customer-service/software) ## Relaterade kategorier - [Kundtjänstsystem](https://www.capterra.se/directory/22/customer-service/software) - [Helpdesk-system](https://www.capterra.se/directory/30008/help-desk/software) - [Kunskapshanteringsprogram](https://www.capterra.se/directory/30094/knowledge-management/software) - [Program för klagomålshantering](https://www.capterra.se/directory/30674/complaint-management/software) - [Spårningsprogram](https://www.capterra.se/directory/30675/issue-tracking/software) ## Alternativ 1. [Freshdesk](https://www.capterra.se/software/124981/freshdesk) — 4.5/5 (3409 reviews) 2. [Salesforce Sales Cloud](https://www.capterra.se/software/61368/salesforce) — 4.4/5 (18768 reviews) 3. [LiveAgent](https://www.capterra.se/software/102188/liveagent) — 4.7/5 (1754 reviews) 4. [LiveChat](https://www.capterra.se/software/62194/livechat) — 4.6/5 (1715 reviews) 5. [Tidio](https://www.capterra.se/software/144040/tidio-chat) — 4.7/5 (590 reviews) ## Recensioner ### "Zendesk hate customers" — 1.0/5 > **Mark** | *6 december 2024* | Byggnadsmaterial | Recommendation rating: 0.0/10 > > **Fördelar**: Some of the functionality works. I guess it does the job if you want to pay a premium for nothing. > > **Nackdelar**: The customer service is terrible. They don't care about bugs. If you intend to be an advanced user; building integrations etc then this just won't work out well. > > For a company that makes software focused around customer support it's amazing that their own customer support is so terrible. They don't listen, they don't answer and they don't care. All they want is for you to pay and shut up. ----- ### "The support tool with extra everything" — 4.0/5 > **Johan** | *21 augusti 2024* | Datormjukvara | Recommendation rating: 7.0/10 > > **Fördelar**: It's easy to use and have everything you need for your Customer Service > > **Nackdelar**: Nothing really bad about it, maybe the UI could be better sometimes. > > We have tried several support tools for best possible support to our customer. Zendesk Suite have everything bundled so you don't need to use diffrent tools ----- ### "Zendesk Suite with Strong Automation and Powerful Scalability" — 5.0/5 > **Ifra** | *17 december 2025* | Informationsteknologi och tjänster | Recommendation rating: 9.0/10 > > **Fördelar**: Zendesk Suite offers strong value for money considering the wide range of features included - ticketing, automation, analytics, and omnichannel support. The interface is clean and intuitive for agents, making it easy to manage tickets and workflows. Customer Support/Client Support is reliable and professional. Zendesk integrates well with sales workflows, especially when used alongside Zendesk Sell or CRM tools. It helps align sales and support teams by providing context around customer interactions. The platform is generally stable, but sometimes bugs and issues or we can say performance slowdowns occur,after some updates in plateform. Most issues are minor and are resolved quickly through patches or support assistance. > > **Nackdelar**: Advanced configurations will take your time to learn and then impliment. Pricing can be expensive for small startups because some useful and more advance features are locked behind higher plans. > > My overall experience with Zendesk Suite has been very positive. It provides a centralized platform to manage customer interactions across multiple channels, making support operations more organized, efficient, and scalable. It’s especially valuable for growing teams that need automation, analytics, and consistency in customer services. ----- ### "Don’t ever take it away from me\!" — 5.0/5 > **Cynthia** | *13 juli 2025* | Professionell träning och coaching | Recommendation rating: 10.0/10 > > **Fördelar**: Managing emails as tickets and having every readily accessible for teams to review interactions that support the quality of everyone’s service is invaluable. I have been a user for 4+ years now across companies and the way it makes you more efficient when responding to clients requests is great. > > **Nackdelar**: There are few things that could be improved like the reply box covering part of the email response or not being automatically adjusted. Things that I’d personally like but are not dealbreakers. > > Excellent from day one. Coming from the agony of replying to each individual client via Gmail and not being able to compare responses or easily locate past interactions to everything and everyone in a single place with a GREAT search function is amazing. Don’t ever take this product away. ----- ### "Leaders in CX? I beg to differ" — 1.0/5 > **Katie** | *7 mars 2025* | Datormjukvara | Recommendation rating: 0.0/10 > > **Fördelar**: The ticketing system works well most of the time. > > **Nackdelar**: - Their support is some of the worst I've ever experienced and keeps getting worse. - Their admin portal is buggy - Their knowledge base tools requires you to learn a new programming language in order to set up a support site. - Their knowledge base tool is buggy. It routinely deletes images from and messes up formatting in active articles. - Their analytics tool is complex and requires a deep understanding of Zendesk architecture to use successfully. - The few valuable features they introduce are made available to enterprise customers only. - Most new development is focused on half-baked call center solutions that don't work as promised and decrease the quality of support offered to both their clients and yours. - They do a terrible job of screening for junk and spam letting a significant numbers of spam and malicious messages through and flagging real customer message en masse after each update. - They do not notify you in any way if your messages can't be delivered (bounces, etc) > > Our first several years working with Zendesk were pretty good. We rarely required help and the feature set met our needs. About 5 years ago our experience with them started going downhill fast. At this point I would strongly recommend against anyone starting a business relationship with this company. ----- Page: 1 / 164\ Nästa: [Next page](https://www.capterra.se/software/164283/zendesk?page=2) ## Links - [View on Capterra](https://www.capterra.se/software/164283/zendesk) ## This page is available in the following languages | Locale | URL | | da | | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fi | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nb | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Structured Data