Zendesk Suite

Zendesk Suite

Vad är Zendesk Suite?

Zendesk erbjuder en riktigt bra kundservicelösning. I genomsnitt ökar det kundnöjdheten med 25 % och agenters produktivitet med 30 % i alla skalor. Alla dina kundinteraktioner i ett enda dynamiskt gränssnitt med funktioner som webbwidgetar, fördefinierade biljettsvar och en fullständig kundhistorik. Kom igång snabbt och förvänta dig att se resultat ännu snabbare.

Vem använder Zendesk Suite?

Från nystartade företag till Fortune 500-företag förlitar sig över 200 000 kunder på Zendesk för sina kundsupportbehov.

Zendesk Suite Programvara- 1
Zendesk Suite Programvara- 2
Zendesk Suite Programvara- 3
Zendesk Suite Programvara- 4

Är du inte helt övertygad om Zendesk Suite? Jämför med ett populärt alternativ

Zendesk Suite

Zendesk Suite

4,4 (3 582)
49,00 US$
månad
Gratis version
Gratis provperiod
185
245
4,3 (3 582)
4,2 (3 582)
4,3 (3 582)
VS.
Startpris
Prissättningsalternativ
Funktioner
Integrationer
Enkel användning
Valuta för pengarna
Kundservice
0,00 US$
Gratis version
Gratis provperiod
95
205
4,4 (3 665)
4,3 (3 665)
4,4 (3 665)

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Recensioner av Zendesk Suite

Medelpoäng

Totalt
4,4
Enkel användning
4,3
Kundservice
4,3
Funktioner
4,4
Valuta för pengarna
4,2

Recensioner efter företagsstorlek (antal anställda)

  • <50
  • 51-200
  • 201-1 000
  • >1 001

Hitta recensioner efter betyg

5
55%
4
34%
3
8%
2
2%
1
1%
Mayre
Mayre
Sales Development Representative i USA
Verifierad LinkedIn-användare
Datormjukvara, 201‒500 anställda
Har använt programvaran för: 6-12 månader
Recensentens källa

It is completely worth it.

5,0 förra månaden Nytt

Kommentarer: We switched to Zendesk Suite a few months ago, which has been a good decision as the workflow is now more comprehensive and simplified. It's a flexible, powerful and very secure CRM. We can organize and prioritize effectively.

Fördelar:

I appreciate that it allows for automated systems not only for ticket updates and status, but additionally for reporting. One of the features of this software that I appreciate the most is its user interface, which is not only intuitive and simple to use but also has a visually appealing overall appearance. Another is that it greatly facilitates organization through effective ticket assignment and simple control.

Nackdelar:

So far I have not experienced any negative aspects, on the contrary, it has simplified tasks that I used to distribute with different software or platforms, which has saved me a lot of time and made my work easier.

S M Zahid Hasan
system Engineer i Bangladesh
Informationsteknologi och tjänster, 501‒1 000 anställda
Har använt programvaran för: 6-12 månader
Recensentens källa

Övervägda alternativ:

Empowering Customer Service Excellence: The Comprehensive Solution of Zendesk Suite

5,0 förra månaden Nytt

Kommentarer: Zendesk Suite performs. Many companies use it for customer service. Its adaptability lets organizations customize it. Cost, setup, and reporting and analytics tools have been criticized. Other system integration issues have plagued users. Finally, Zendesk Suite's experience relies on business needs. Evaluate the platform's features and capabilities to ensure it fits your business.

Fördelar:

Comprehensive solution: Zendesk Suite offers many tools for customer support and assistance, making it a one-stop solution for organizations. Customizable and flexible: Businesses may tailor Zendesk Suite to their needs and workflows. Real-time notifications: Zendesk Suite informs support staff to customer enquiries and requests in real time. Support teams can quickly master Zendesk Suite's user-friendly UI.

Nackdelar:

Cost: Zendesk Suite is pricey for small organizations. Zendesk Suite setup requires technical expertise and resources. Zendesk Suite's reporting and analytics are limited, requiring other tools for sophisticated analysis. Support teams can't work remotely or on-the-go with Zendesk Suite's restricted mobile support.

Mitja
Executive Assistant i Slovenien
E-lärande, 2‒10 anställda
Har använt programvaran för: 2 + år
Recensentens källa

Loyal customer overcharged 200%

2,0 för 3 veckor sedan Nytt

Kommentarer: We are answering customer tickets and delegating them to various team members, but the service is not worth the exorbitant price we have been paying for it.

Fördelar:

The software itself is fairly OK to use, although some tickets remain open forever and can't be closed due to apparently unsolvable technical issues.

Nackdelar:

We have been loyal Zendesk customers since June 2017, but after conducting an overdue review of our subscription, we realized that we had been paying for advanced tools that we hadn't been using. Our annual subscription cost over $3,000, whereas what we actually needed was priced at around $900 per year. Although we requested an immediate downgrade and refund of the difference, we missed the renewal date by 2 weeks. Unfortunately, Zendesk rejected our request without making any effort to find a resolution. While we've had reasonable experiences with the software itself, this refusal has left us with an extremely negative impression. As a result, we're likely to cancel our account and switch to a different competitor when our current subscription expires.

Dan
IT manager i Storbritannien
Miljötjänster, 51‒200 anställda
Har använt programvaran för: 2 + år
Recensentens källa

Övervägda alternativ:

A very flexible tool

5,0 för 2 månader sedan

Kommentarer: ZenDesk is a solid cloud-based tool and very good value for money.We operate it since 2015 and it doesn't give us many problems, we probably not using it to its full capacity as it is mostly used as a dispatch tool hooked up with online forms.

Fördelar:

Deployment is quick.A development test bed is available for an extra fee.The search is very accurate.Good selection of ready-made APIs.Flexible API templates.Many useful add-ons in the marketplace.WYSIWYG is stable and allows sandboxing.Scheduling of holidays is taken care of out of the box.Very customisable.Nice and rich reporting engine with good selection of export options.

Nackdelar:

The settings section is now separated from the main product; why?In previous versions, the settings were under the same window as the product making changes a breeze, now it's clunky with more buttons to push.Human help is not great, phoning help is almost impossible in the UK.When you get someone to call you back the support is not bad though not always aligned with standard 9-5 working days.Many help pages are dated.

Samuel
Senior Manager i Österrike
Fritid, resor och turism, 51‒200 anställda
Har använt programvaran för: 2 + år
Recensentens källa

Övervägda alternativ:

Efficient and Versatile

5,0 för 5 dagar sedan Nytt

Kommentarer: Ticket management, live chat, call center integration, and knowledge base management but also the ability to customize the software to fit specific needs is a major bonus! :)

Fördelar:

Ease of use and intuitive interface, which makes it easy for agents to navigate and resolve customer issues quickly, and the help and customer support Zendesk offers.

Nackdelar:

The price can be steep for young companies, but the ROI is worth it.