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Mouseflow
Vad är Mouseflow?
Mouseflow är en beteendeanalysplattform som används för att optimera webbplatsupplevelser för att förbättra konverteringar.
Med Mouseflow får du sex typer av värmekartor byggda automatiskt för alla dina sidor så att du verkligen ska förstå vad som får dina besökares uppmärksamhet, var de klickar, hur de rör sig på din hemsida, deras geografiska plats, hur långt de bläddrar på din sida och en värmekarta i realtid som visar interaktionen med dynamiska element.
Vem använder Mouseflow?
Mouseflow är perfekt för UX-proffs, produktchefer, digitala marknadsförare, startups, småföretag och företag som vill förbättra sina webbplatsupplevelser och konverteringar.
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Recensioner av Mouseflow
Great For Recording Iframes
Fördelar:
We use Mouseflow primarily for its user recording tool. Originally, we used Hotjar, but a major part of our website is hosted in an iframe, and Hotjar did not have iframe functionality. We reached out to Mouseflow to see if they had iframe recording functionality and they do. The user recording tool is straight forward. There is no learning curve. It allows you to speed up the recording, skip ahead, plus it tracks clicks, taps, dead time (where the user is not actively doing anything on the screen), click rage, etc. One of our favorite features it the auto-tag feature. Recordings are automatically tagged for you with tags like "click rage" or "payment" or "click error". This is helpful for skimming through recordings and only watching the ones that include tags which are important to you. We have reached out to support numerous times. They are always prompt and kind.
Nackdelar:
One of our biggest cons is the endless scroll option in the user recording tool. It seems silly, but when you are scrolling and scrolling, the page gets bogged down. It makes sorting through recordings slow and arduous.
Svar för Mouseflow
för 5 år sedan
Hello Crystal, Thank you very much for your review and feedback. We are sorry it took is this long to get back to you. We have made performance improvements when browsing through the recording list since you left your review, and we hope you have stuck around to enjoy these improvements. If not, we'v love to have you back and give it another try :). Thank you again for your feedback and rating. We appreciate your support!
It is very helpful for analyzing website visitor behavior efficiently.
Kommentarer: Very easy to set up and other thinks like initial configuration can complete smoothly.
Fördelar:
It enables me to view real-time recordings of visitor activity. It records every mouse movement, click, scroll, keyboard, and form submission.With immediate heatmaps, I can identify trends and increase conversions. Analyze how effective each page on our website is.I can use scroll heatmaps to see where visitors pay attention. Improve our website's performance and decision-making.
Nackdelar:
Its Mobile version features may be updated more. Like other platform, it some features may be updated say for example its free version may be upgraded.Screen recording in mobile device may be more smooth.
Fine product, poor exit
Kommentarer: We were able to identify how users were misusing a form, and change the form to make it harder for them to make mistakes. I'd have had a neutral to good experience, if they hadn't insistent on refusing a reasonable request to refund us for a month of service we didn't intend to use.
Fördelar:
It recorded the user sessions without any major obstacles
Nackdelar:
Leaving Mouseflow, we canceled on the first business day after they upped the charge. They refused to refund us due to 'policy' after we paid them over 1400 on the platform over that time. Seemed shortsighted.
Svar för Mouseflow
för 2 år sedan
Hi again, George! Our automated email system notifies our customers when there is new account activity, like credit refills that coincide with your billing date. We are sorry that the notifications did not meet your expectations, but I hope you can understand our position when enforcing our refund policy. Additionally, we informed our customers about our pricing adjustment with ample time so that they could make arrangements. Having said so, we've reviewed your case and issued a one-time refund. We wish you luck with Clarity...But remember that as you switched to our Free Forever Plan you can continue to use Mouseflow :) and benefit from all our features. We'll be around if you need us.
A powerful tool, yet simple to use and child's play to set up
Kommentarer: Excellent. A breeze to install and use. Highly recommended.
Fördelar:
The Heatmap functionality is fantastic. Quickly identify strengths and weaknesses on any page by analysing visitor behaviour across multiple parameters such as: 'Live' 'Click' 'Scroll' 'Movement' & 'Attention - and then take action to A/B test your site and make improvements. You can even watch recordings of every visitor and how they interact with your site!
Nackdelar:
There are quite a few limitations in the 'Free Forever' plan, but then again, what would you expect on that plan? There needs to functionality incentives to upgrade at cost, or no-one ever would! We may well upgrade in the coming weeks/months once we have decided exactly what we need from the platform.
Svar för Mouseflow
för 4 år sedan
Hi there, Scott, Thank you for your thorough review. We enjoyed reading it :). We appreciate you for choosing us for your behavior analytics tool. We'd love to hear more about how could you improve our Free Forever plan. Perhaps you could fire up a chat in the app, or send us an email to [email protected] so that we can chat? Looking forward to it!
Very Easy To Use & Great Visual Drill downs
Kommentarer: See above. Customer Service is very attentive.
Fördelar:
I'm am very grateful to have stumbled upon Mouseflow. I really love their dashboards, and how visual the drill-down capabilities are. I was quite happy with my other company, until they pushed out a beta version that did not suit my needs. That is what prompted me to search for a new heatmap software. I'm finicky about dashboards. I started the a trial with Mouseflow, and did not jump to buy their product until I could see what kind of data it would provide to my business. I love all of the different ways, now, that I will be able to analyze my website design changes. In particular, I love their "scroll" feature that will show you how far your customers are actually engaging with a page. Oh, .........and I ABSOLUTELY LOVE the fact that I do not have to MANUALLY set up a heatmap as I did with my past provider. Once you put the code in your site........Mouseflow goes to work! I have already used a feedback form and had engagement, too. I would highly recommend Mouseflow.
Nackdelar:
I have been fully testing Mouseflow for almost 2 weeks, and cannot come up with any negatives, at this time.
Svar för Mouseflow
för 4 år sedan
Hello Ann, Thank you so much for giving us such favorable and comprehensive review. We are very happy to see that you have found our product convenient and easy to us. Glad to have you with us!
