Vad är Kustomer?

Kustomer is the top-rated CRM, helping top brands deliver modern customer service that creates customers for life. Powered by AI, Kustomer scales to meet the needs of contact centers and businesses, enabling companies to deliver effortless, consistent and personalized service and support through a single timeline view.

Founded in 2015 by serial entrepreneurs Brad Birnbaum and Jeremy Suriel, Kustomer has raised over $174M in venture funding.

Vem använder Kustomer?

Mid-market and Enterprise. Retail/etail, Marketplaces, Subscription companies, Healthcare, Financial, Professional services, Software/tech, Wholesalers, Logistics and transportation services.

Var kan Kustomer användas?

Moln, SaaS, webb-baserat

Om leverantören

  • Kustomer
  • Grundades 2015
  • Telefonsupport
  • Chatt

Tillgängliga länder

USA

Språk

engelska

Om leverantören

  • Kustomer
  • Grundades 2015
  • Telefonsupport
  • Chatt

Tillgängliga länder

USA

Språk

engelska

Kustomer videor och bilder

Kustomer Programvara- 1
Kustomer Programvara- 2
Kustomer Programvara- 3
Kustomer Programvara- 4
Kustomer Programvara- 5
Visa 6 till
Kustomer-video
Kustomer Programvara- 1
Kustomer Programvara- 2
Kustomer Programvara- 3
Kustomer Programvara- 4
Kustomer Programvara- 5

Jämför Kustomer med liknande produkter

Kustomer

89,00 US$/månad
Gratis version
Gratis provperiod
19,00 US$/månad
Gratis version
Gratis provperiod
15,00 US$/månad
Gratis version
Gratis provperiod
18,00 US$/månad
Gratis version
Gratis provperiod

Funktioner i Kustomer

  • Anpassningsbar branding
  • Anpassningsbara formulär
  • Anpassningsbara mallar
  • Arbetsflödeshantering
  • Arbetsflödeskonfiguration
  • Automatiserad routing
  • Biljetthantering
  • CRM
  • Call Center-hantering
  • Chatt och meddelanden
  • Datavisualisering
  • E-posthantering
  • Engagemangsspårning
  • Feedback-hantering
  • Flera kommunikationskanaler
  • Flerkanalig datainsamling
  • Hantering av negativ feedback
  • Hantering av servicenivåavtal (SLA)
  • Hantering av undersökning / omröstning
  • Instrumentbräda
  • Interaktionsspårning
  • Kommunikationshantering
  • Kunddatabas
  • Kundhistorik
  • Kundsegmentering
  • Kundupplevelseshantering
  • Kunskapsbashantering
  • Köhantering
  • Livechatt
  • Makron / mallade svar
  • Mallhantering
  • Möteshantering
  • Prestandamätningar
  • Rapportering och analys
  • Rapportering och statistik
  • SMS-meddelanden
  • Samarbetsverktyg
  • Sentimentanalys
  • Självbetjäningsportal
  • Stöd för biljetthantering
  • Textanalys
  • Tredjepartsintegration
  • Trendanalyser
  • Undersökningar och feedback
  • Varningar / Eskalering
  • Varningar / Meddelanden
  • Virtuell assistent
  • Visuell analys

Kustomer Hitta alternativ 2021 - Capterra Sverige

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Recensioner av Kustomer

Medelpoäng

Totalt
4,5
Enkel användning
4,5
Kundservice
4,5
Funktioner
4,4
Valuta för pengarna
4,4

Recensioner efter företagsstorlek (antal anställda)

  • <50
  • 51-200
  • 201-1 000
  • >1 001

Hitta recensioner efter betyg

5
53%
4
41%
3
6%
Meagan M.
Meagan M.
Head Of Customer Experience i USA
Verifierad LinkedIn-användare
Internet, 51-200 anställda
Har använt programvaran för: 1 + år
Recensentens källa

Very happy Kustomer! (HA get it?)

5 för 4 år sedan

Kommentarer: when leaving desk.com, we shopped zendesk and freshdesk in addition to kustomer. we chose kustomer and have never looked back. it's been integral to getting not only CX but multiple operations teams into a single environment where we can collaborate.

Fördelar:

the concept can't be beat - aggregating multiple customer touchpoints into a timeline really gives you an immediate sense of that user. not only can you quickly glance at context clues (like purchases, NPS surveys, and support cases) but with the right integrations, you already know WHICH customer is calling as within a second of answering the call. this makes it easy for your agents to already dive into the issue and pitch solutions without having to ask for name, confirmation number, etc. all the basics are there too like user profile with easy edits, merging, moving, forwarding, notes, macros, etc. since we got in early we've seen a lot of exciting features and changes with kustomer over the last year. autopilot steers tickets right to your agents so they don't go cherry picking through searches. making new searches is crazy easy and you can set specific team-based or user-based permissions for them. @mentions available for internal notes on cases. there's an internal knowledge base they recently released which seems awesome, though we've yet to utilize it. CSM and customer support are pretty great too.

Nackdelar:

there's a lot they still aspire to - they're a young company who just secured another round of funding and with any luck they'll hire a lot of developers. we've been a somewhat demanding client but the truth is that you need robust reporting to understand your CX/CS teams and hold them accountable. they out-of-the-box reports that kustomer offers are "good" but leave a lot to be desired. you can export custom CSVs to find what you need but it's not always possible to find what you need at all, and only one person can export at a time per environment. additionally, while the concept of open API and full access for users to write scripts and worfklows for their environments is wonderful in theory, the documentation provided for workflows is weak. if you don't know javascript, you'll struggle to write your own workflows.

Svar för Kustomer

för 4 år sedan

Hi Meagan, happy to read about your experience with Kustomer! Having long-term happy customers like yourself makes us super proud :)

Verifierad recensent
CTO i USA
Verifierad LinkedIn-användare
Finansiella tjänster, 11-50 anställda
Har använt programvaran för: 1 + år
Recensentens källa

Övervägda alternativ:

Highly Configurable Customer Chat Tool

4 för 8 månader sedan

Kommentarer: Overall it's a great tool for our customer support and in-app chat use case. They are generally responsive to
issues that we have with the tool. Their SDKs leave a bit to be desired though.

Fördelar:

Kustomer is a great tool for customer support and chat interaction. We were previously using Intercom but felt left behind as they started to focus more on being an inbound sales tool. Kustomer allows is highly configurable in terms of features/functions and in its integration with outside tools.

Nackdelar:

The web interface has a bit of a learning curve as it's not the most intuitive UI. Additionally, their SDKs can be difficult to integrate due to poor documentation, unusual integration patterns. Their iOS SDK is written in Objective-C which is quite dated at this point.

Mariam K.
Mariam K.
Partner vertical lead i Georgien
Verifierad LinkedIn-användare
Kundservice, 51-200 anställda
Har använt programvaran för: 2 + år
Recensentens källa

Chats, Emails and data - together

3 för 4 månader sedan

Kommentarer: Overall, it is a good platform, you can have access on past data with customers, couriers and partners profiles chats,emails and calls. Thats really good.

Fördelar:

I like that I can control daily KPIs and it is easy to track it. Also, you can track surveys, quantities and also integration with other platforms.

Nackdelar:

I think that it could be better if it does not have some bugs. Also, it will be great if we were able to save Team pulse on a channel which we use (every move clears it).

Verifierad recensent
Supervisor i Georgien
Verifierad LinkedIn-användare
Kundservice, 51-200 anställda
Har använt programvaran för: 2 + år
Recensentens källa

Great tool for customer service

4 för 4 månader sedan

Kommentarer: Overall I'm pretty satisfied with kustomer, offers a lot of useful tools and reports, it's good indeed but could be even better.

Fördelar:

Best part is that the software is easy to get used to. It works great for emails, and live chat, with the ability to have different channels. The supervising tools are awesome as well, you can keep an eye on everything or just use filters to have visibility on something specific. The conversation system is great as well, being able to easily look at previous interactions with the customer helps a lot to understand the whole story.

Nackdelar:

The downtimes, are quite impactful and sometimes takes a long time to fix it. Another downside is that it's not that good for social media, lacks some key features like gifs. Also if the conversation grows a lot the loading times get a bit longer as well, not too much but definitely noticeable.

Emily H.
Communication Operations Manager i USA
Fritid, resor och turism, 51-200 anställda
Har använt programvaran för: 6-12 månader
Recensentens källa

Övervägda alternativ:

Intuitive, Easily Customizable, Kustomer has been a great solution for our company.

5 för 6 månader sedan

Fördelar:

With Kustomer, personalization and customization is incredibly easy. Overnight we were able to set up chatbots, FAQ pages, contact forms, and other features we had been relying on our engineering team to create for us with our previous CRM platform. The team loves how tickets are centered around the customer so we have a full picture every time we need to help someone.

Nackdelar:

Filters for new searches can be a bit tricky to set up to ensure that you're not missing any customer communications. Reporting can also be a bit tricky to set up as there are a lot of parameters to filter through.