--- description: Få detaljerad information om Freshchat, dess användbarhet, funktioner, pris, fördelar och nackdelar från verifierade användarupplevelser. Läs recensioner och upptäck liknande verktyg på Capterra Sverige. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Freshchat: Pris och betyg 2026 - Capterra Sverige --- Breadcrumb: [Hem](/) > [Programvara för live-chatt](/directory/30797/live-chat/software) > [Freshchat](/software/158117/freshchat) # Freshchat Canonical: https://www.capterra.se/software/158117/freshchat Page: 1 / 6\ Nästa: [Next page](https://www.capterra.se/software/158117/freshchat?page=2) > Freshchat är en modern meddelandeprogramvara som har utformats för kundteam för att prata med prospekt och kunder genom olika kanaler. > > Verdict: Rated **4.1/5** by 124 users. Top-rated for **Sannolikhet att rekommendera**. ----- ## Overview ### Vem använder Freshchat? Freshchats målmarknad består av sälj-, kundtjänst- och marknadsföringsteam från SaaS- och e-handelsföretag med upp till 50 teammedlemmar som använder produkten. ## Quick Stats & Ratings | Metric | Betygsättning | Detail | | **Totalt** | **4.1/5** | 124 Recensioner | | Enkel användning | 4.2/5 | Based on overall reviews | | Kundtjänst | 3.9/5 | Based on overall reviews | | Valuta för pengarna | 4.0/5 | Based on overall reviews | | Funktioner | 4.0/5 | Based on overall reviews | | Recommendation percentage | 70% | (7/10 Sannolikhet att rekommendera) | ## Om leverantören - **Företag**: Freshworks - **Location**: San Mateo, USA - **Founded**: 2011 ## Commercial Context - **Startpris**: 1 799,00 INR - **Pricing model**: (Free version available) (Gratis provperiod) - **Target Audience**: Egenföretagare, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Deployment & Platforms**: Moln, SaaS, webb-baserat, Mac (Desktop), Windows (Desktop), Android (mobil), iPhone (mobil), iPad (mobil) - **Supported Languages**: engelska, franska, japanska, kinesiska, koreanska, nederländska, polska, portugisiska, ryska, spanska, svenska, thailändska, turkiska, tyska - **Available Countries**: Afghanistan, Albanien, Algeriet, Amerikanska Jungfruöarna, Amerikanska Samoa, Andorra, Angola, Anguilla, Antigua och Barbuda, Argentina, Armenien, Aruba, Australien, Azerbajdzjan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgien and 209 more ## Funktioner - AI / maskininlärning - AI Copilot - Aktivitetspanel - Anpassningsbar branding - Automatiserad routing - Automatisk respons - Autoresponders - CRM - Chatbot - Chatt och meddelanden - Fjärrstöd - Flera kommunikationskanaler - Flerspråkig - Frågeförslag - Fördefinierad bot - Geotargeting - Interaktionsspårning - Kodfri utveckling - Kommunikationshantering - Kundchatt i realtid - Kundhistorik - Kundtjänst - Kundupplevelseshantering - Kunskapsbashantering - Livechatt - Mobilåtkomst - Naturlig språkbehandling - Offline-formulär - Proaktiv chatt - Rapportering och analys - Rapportering och statistik - Samarbetsverktyg - Språkavkänning - Third-Party Integrations - Transkript/chatthistorik - Undersökningar och feedback - Uppgiftshantering - Utökad analys - Varningar / Meddelanden - Överföringar / dirigering ## Integrations (17 total) - Bird - Calendly - Freshcaller - Freshdesk - Freshsales - Klaviyo - Landingi - Meta for Business - Pipedrive - Shopify - Slack - Stripe - TeamViewer ONE - Upscope - WooCommerce ... and 2 more integrations ## Support Options - E-post / Kundtjänst - Vanliga frågor / Forum - Baskunskap - Telefonsupport - 24/7 (Live-support) ## Category - [Programvara för live-chatt](https://www.capterra.se/directory/30797/live-chat/software) ## Relaterade kategorier - [Programvara för live-chatt](https://www.capterra.se/directory/30797/live-chat/software) - [Program för kundkommunikation](https://www.capterra.se/directory/31002/customer-communications-management/software) - [Programvara för kundengagemang](https://www.capterra.se/directory/30906/customer-engagement/software) - [Kundtjänstsystem](https://www.capterra.se/directory/22/customer-service/software) - [Programvara för kundtjänst](https://www.capterra.se/directory/32315/customer-support/software) ## Alternativ 1. [Freshdesk](https://www.capterra.se/software/124981/freshdesk) — 4.5/5 (3434 reviews) 2. [Slack](https://www.capterra.se/software/135003/slack) — 4.7/5 (24110 reviews) 3. [LiveChat](https://www.capterra.se/software/62194/livechat) — 4.6/5 (1723 reviews) 4. [LiveAgent](https://www.capterra.se/software/102188/liveagent) — 4.7/5 (1783 reviews) 5. [Tidio](https://www.capterra.se/software/144040/tidio-chat) — 4.7/5 (590 reviews) ## Recensioner ### "Cheap and easy to use chat function for small organisations" — 3.0/5 > **Arjun** | *22 januari 2023* | Utbildningsförvaltning | Recommendation rating: 8.0/10 > > **Fördelar**: It has a very basic but good AI chat bot, covers most of the operational needs > > **Nackdelar**: The software does not provide a ticketing system, though their is an AI layer query management requires a desk > > It's been fine. Customer support was poor ----- ### "Cheif Executive Officer" — 5.0/5 > **Rithik** | *9 maj 2026* | Bioteknologi | Recommendation rating: 9.0/10 > > **Fördelar**: What I liked most about Freshchat is that it is simple and easy to use, with a great UI and very easy onboarding. Mainly, having multiple channels in one place makes it easier for the team to manage and pick conversations efficiently. The pricing is also quite affordable, and the integration with Freshdesk works really well. > > **Nackdelar**: What I liked least about Freshchat is the lack of advanced features and integrations compared to some competitors, and the AI capabilities still feel a bit limited. ----- ### "Reliable tool but slow to innovate" — 3.0/5 > **Harry** | *12 november 2025* | Bokföring | Recommendation rating: 6.0/10 > > **Fördelar**: Simple, intuitive interface that’s easy for new team members to learn. Integrates well with other tools. > > **Nackdelar**: Felt behind competitors with new AI features. Took too long to release tools that others already had. > > Overall positive. It helps my team manage thousands of chats each year with minimal friction or downtime. ----- ### "Chief Technology Officer" — 5.0/5 > **Atiradh** | *16 maj 2026* | Marknadsföring och reklam | Recommendation rating: 9.0/10 > > **Fördelar**: Freshchat is an excellent tool that helps us communicate with customers and resolve queries efficiently. Since all our internal tools and data are integrated within the platform, it enables faster, seamless, and more personalized responses. > > **Nackdelar**: Personally, I did not find the UI/UX very intuitive, as it felt quite minimal and lacked adequate support for our team to easily access and view all the required data in one place. ----- ### "A Omnichannel Tool which reduced TAT ani pettu" — 5.0/5 > **Manijith** | *24 maj 2026* | Halvledare | Recommendation rating: 10.0/10 > > **Fördelar**: Freshchat is an easy-to-use communication and customer engagement tool with a smooth user experience. It offers great value for money with useful features available at an affordable price point. > > **Nackdelar**: While Freshchat works well for basic communication and support needs, one area of improvement would be the addition of more advanced features and capabilities to better support growing business requirements. ----- Page: 1 / 6\ Nästa: [Next page](https://www.capterra.se/software/158117/freshchat?page=2) ## Links - [View on Capterra](https://www.capterra.se/software/158117/freshchat) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | ko | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Structured Data