--- description: Få detaljerad information om Freshchat, dess användbarhet, funktioner, pris, fördelar och nackdelar från verifierade användarupplevelser. Läs recensioner och upptäck liknande verktyg på Capterra Sverige. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Freshchat: Pris och betyg 2026 - Capterra Sverige --- Breadcrumb: [Hem](/) > [Programvara för live-chatt](/directory/30797/live-chat/software) > [Freshchat](/software/158117/freshchat) # Freshchat Canonical: https://www.capterra.se/software/158117/freshchat Page: 1 / 8\ Nästa: [Next page](https://www.capterra.se/software/158117/freshchat?page=2) > Freshchat är en modern meddelandeprogramvara som har utformats för kundteam för att prata med prospekt och kunder genom olika kanaler. > > Verdict: Rated **4.2/5** by 174 users. Top-rated for **Sannolikhet att rekommendera**. ----- ## Overview ### Vem använder Freshchat? Freshchats målmarknad består av sälj-, kundtjänst- och marknadsföringsteam från SaaS- och e-handelsföretag med upp till 50 teammedlemmar som använder produkten. ## Quick Stats & Ratings | Metric | Betygsättning | Detail | | **Totalt** | **4.2/5** | 174 Recensioner | | Enkel användning | 4.3/5 | Based on overall reviews | | Kundtjänst | 4.0/5 | Based on overall reviews | | Valuta för pengarna | 4.1/5 | Based on overall reviews | | Funktioner | 4.1/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Sannolikhet att rekommendera) | ## Om leverantören - **Företag**: Freshworks - **Location**: San Mateo, USA - **Founded**: 2011 ## Commercial Context - **Startpris**: 1 799,00 INR - **Pricing model**: (Free version available) (Gratis provperiod) - **Target Audience**: Egenföretagare, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Deployment & Platforms**: Moln, SaaS, webb-baserat, Mac (Desktop), Windows (Desktop), Android (mobil), iPhone (mobil), iPad (mobil) - **Supported Languages**: arabiska, assamesiska, bengali, bosniska, bulgariska, danska, engelska, estniska, finska, franska, georgiska, gujarati, hebreiska, hindi, indonesiska, isländska, italienska, japanska, kambodjanska, kannada, katalanska, kinesiska, koreanska, kroatiska, lettiska, litauiska, malajiska, malayalam, marathi, nederländska, norska, polska, portugisiska, punjabi, rumänska, ryska, serbiska, slovakiska, slovenska, spanska, svenska, tamil, telugu, thailändska, tjeckiska, traditionell kinesiska, turkiska, tyska, ukrainska, ungerska, urdu, vietnamesiska, walesiska - **Available Countries**: Afghanistan, Albanien, Algeriet, Amerikanska Jungfruöarna, Amerikanska Samoa, Andorra, Angola, Anguilla, Antigua och Barbuda, Argentina, Armenien, Aruba, Australien, Azerbajdzjan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgien and 209 more ## Funktioner - AI / maskininlärning - AI Copilot - Aktivitetspanel - Anpassningsbar branding - Automatiserad routing - Automatisk respons - Autoresponders - CRM - Chatbot - Chatt och meddelanden - Fjärrstöd - Flera kommunikationskanaler - Flerspråkig - Frågeförslag - Fördefinierad bot - Geotargeting - Instrumentbräda - Interaktionsspårning - Kodfri utveckling - Kommunikationshantering - Kontextuell vägledning - Kundchatt i realtid - Kundhistorik - Kundtjänst - Kundupplevelseshantering - Kunskapsbashantering - Livechatt - Mobilåtkomst - Naturlig språkbehandling - Offline-formulär - Proaktiv chatt - Rapportering och analys - Rapportering och statistik - Samarbetsverktyg - Språkavkänning - Sök / filtrera - Third-Party Integrations - Transkript/chatthistorik - Undersökningar och feedback - Uppgiftshantering - Utökad analys - Varningar / Meddelanden - Överföringar / dirigering ## Integrations (18 total) - Bird - Calendly - Freshcaller - Freshdesk - Freshsales - Klaviyo - Landingi - Meta for Business - Pipedrive - Shopify - Slack - Stripe - TeamViewer ONE - Upscope - WhatsApp Business Platform ... and 3 more integrations ## Support Options - E-post / Kundtjänst - Vanliga frågor / Forum - Baskunskap - Telefonsupport - 24/7 (Live-support) ## Category - [Programvara för live-chatt](https://www.capterra.se/directory/30797/live-chat/software) ## Relaterade kategorier - [Programvara för live-chatt](https://www.capterra.se/directory/30797/live-chat/software) - [Program för kundkommunikation](https://www.capterra.se/directory/31002/customer-communications-management/software) - [Programvara för kundengagemang](https://www.capterra.se/directory/30906/customer-engagement/software) - [Kundtjänstsystem](https://www.capterra.se/directory/22/customer-service/software) - [Programvara för kundtjänst](https://www.capterra.se/directory/32315/customer-support/software) ## Alternativ 1. [Freshdesk](https://www.capterra.se/software/124981/freshdesk) — 4.5/5 (3487 reviews) 2. [Slack](https://www.capterra.se/software/135003/slack) — 4.7/5 (24221 reviews) 3. [LiveChat](https://www.capterra.se/software/62194/livechat) — 4.6/5 (1728 reviews) 4. [LiveAgent](https://www.capterra.se/software/102188/liveagent) — 4.7/5 (1789 reviews) 5. [Tidio](https://www.capterra.se/software/144040/tidio-chat) — 4.7/5 (590 reviews) ## Recensioner ### "Freshchat review" — 4.0/5 > **Sai Venkat** | *22 september 2026* | Informationsteknologi och tjänster | Recommendation rating: 8.0/10 > > **Fördelar**: Freshchat has simple workflows, decent AI chat tools, and plays well with other apps — it fits right in next to Freshdesk in the Freshworks lineup. What I like most is the omnichannel inbox. It pulls every conversation, from every channel, into one place, so nothing gets missed and I can reply fast no matter where a client reaches out. > > **Nackdelar**: Freshchat's reporting feels pretty limited compared to other platforms. It is also missing the advanced communication and automation features bigger support teams need. ----- ### "Brijesh Freshchat review" — 4.0/5 > **Brijesh** | *20 september 2026* | Bokföring | Recommendation rating: 10.0/10 > > **Fördelar**: Freshchat integrates smoothly with Freshdesk and Freshservice, allowing me to convert an incoming query into a ticket within seconds. > > **Nackdelar**: Compared to platforms like Zendesk and Salesforce, Freshchat’s routing feels pretty basic. It gives me much less flexibility to automatically route messages based on things like skill set, agent availability, or priority level ----- ### "13 Days Down. $100K+ Gone. 6,500 Customers Lost. Freshchat's Answer? $1,000" — 1.0/5 > **Mohd** | *22 maj 2026* | Detaljhandel | Recommendation rating: 0.0/10 > > **Fördelar**: Before the incident, the multi-channel dashboard was practical. Managing WhatsApp, website chat, and social media from one place saved our team time. The interface was straightforward and onboarding agents was quick. Setup was relatively painless. Credit where it's due, when it worked, it worked fine. > > **Nackdelar**: In March 2026, Freshchat went completely dead for our account. Not slow, not buggy. Completely gone. 13 consecutive days with zero access to any channel. No WhatsApp, no live chat, no social messaging. Nothing. During those 13 days Freshworks gave us no recovery timeline, no backup plan, no interim solution. Near total silence for two weeks. We lost approximately 6,500 customer conversations permanently. Customers publicly called us scammers because we went silent on them for almost two weeks. Negative reviews flooded every platform we operate on across 6 GCC countries. After restoration, we spent two months asking for compensation. Their response was always "under internal discussion" and "awaiting management approval." The final offer after two months? $1,000. One thousand dollars for $100K+ in documented damages. A formal legal compensation demand has been sent to their headquarters. > > Catastrophic. We centralized all customer communication for our e-commerce operation across 6 countries on Freshchat. When it went down for 13 days, we had no fallback. 6,500 conversations lost forever. Brand reputation destroyed. Customers calling us scammers on public platforms. And Freshworks spent two months dodging accountability before offering $1,000. The product failure was devastating, but the way Freshworks handled it afterward was worse. No disaster recovery. No crisis management. No accountability. We are now migrating to a different provider and have sent a formal legal compensation demand. ----- ### "Freshchat review by Suresh" — 4.0/5 > **Suresh** | *29 juni 2026* | Flygbolag/flyg | Recommendation rating: 9.0/10 > > **Fördelar**: All in one communication tool, which integrates with most of the user communicational modes or tools, affordable pricing and great interface > > **Nackdelar**: Very few features apart from integrated communicational features, no advanced reporting, analytics dashboard or nothing way ahead to customize for different usecases ----- ### "Freshchat Review" — 5.0/5 > **Kavya Sri** | *24 september 2026* | Datornätverk | Recommendation rating: 9.0/10 > > **Fördelar**: I've been using Freshchat for client communication, and overall it's been solid. The interface is simple and intuitive, and assigning chats or tasks to the right person or team is easy.What I like best is the automation the chatbot handles common questions on its own, which saves us from answering the same things over and over. > > **Nackdelar**: On the flip side, setting up complex automations isn't always straightforward it takes new users some time to get the hang of it. The advanced settings in particular can be a bit tricky and take a while to fully understand. ----- Page: 1 / 8\ Nästa: [Next page](https://www.capterra.se/software/158117/freshchat?page=2) ## Links - [View on Capterra](https://www.capterra.se/software/158117/freshchat) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | ko | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Structured Data