--- description: Få detaljerad information om Zoho CRM, dess användbarhet, funktioner, pris, fördelar och nackdelar från verifierade användarupplevelser. Läs recensioner och upptäck liknande verktyg på Capterra Sverige. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Zoho CRM: Pris och betyg 2026 - Capterra Sverige --- Breadcrumb: [Hem](/) > [CRM-system](/directory/2/customer-relationship-management/software) > [Zoho CRM](/software/155928/zoho-crm) # Zoho CRM Canonical: https://www.capterra.se/software/155928/zoho-crm Page: 1 / 281\ Nästa: [Next page](https://www.capterra.se/software/155928/zoho-crm?page=2) > Zoho CRM ger organisationer en komplett lösning för hantering av kundrelationslivscykeln. > > Verdict: Rated **4.3/5** by 7003 users. Top-rated for **Sannolikhet att rekommendera**. ----- ## Overview ### Vem använder Zoho CRM? Zoho CRM kan användas av små, medelstora och stora företag. Du kan till och med bygga din egen version av Zoho CRM. Sälj smartare och snabbare med Zoho CRM. ## Quick Stats & Ratings | Metric | Betygsättning | Detail | | **Totalt** | **4.3/5** | 7003 Recensioner | | Enkel användning | 4.2/5 | Based on overall reviews | | Kundtjänst | 4.1/5 | Based on overall reviews | | Valuta för pengarna | 4.3/5 | Based on overall reviews | | Funktioner | 4.3/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Sannolikhet att rekommendera) | ## Om leverantören - **Företag**: Zoho - **Founded**: 1996 ## Commercial Context - **Startpris**: 14,00 US$ - **Pricing model**: (Free version available) (Gratis provperiod) - **Target Audience**: Egenföretagare, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Deployment & Platforms**: Moln, SaaS, webb-baserat, Android (mobil), iPhone (mobil), iPad (mobil) - **Supported Languages**: arabiska, brasiliansk portugisiska, bulgariska, danska, engelska, europeisk portugisiska, franska, hebreiska, hindi, indonesiska, italienska, japanska, kinesiska, koreanska, kroatiska, nederländska, polska, portugisiska, ryska, spanska, svenska, thailändska, tjeckiska, traditionell kinesiska, turkiska, tyska, ungerska, vietnamesiska - **Available Countries**: Argentina, Armenien, Australien, Bahrain, Bangladesh, Belarus, Belgien, Bhutan, Brasilien, Chile, Colombia, Cypern, Danmark, Egypten, Estland, Filippinerna, Finland, Frankrike, Förenade Arabemiraten, Grekland and 42 more ## Funktioner - AI / maskininlärning - Aktivitetsspårning - Arbetsflödeskonfiguration - Automatiserad routing - Automatisering av affärsprocesser - Automatisering av marknadsföring - Belöningshantering - CRM - Chatt och meddelanden - Citat / uppskattningar - Datainmatning - Dra och släpp - E-post marknadsföring - E-posthantering - Feedback-hantering - Flera valutor - Flerkanalig datainsamling - For Financial Institutions - För försäkringsindustrin - För säljteam / organisationer - Givarhantering - Goal Setting/Tracking - Hantering av säljaktivitet - Incitamentshantering - Innehållshantering - Interaktionsspårning - Kampanjhantering - Kanalhantering - Kommentarer / Anteckningar - Kommunikationshantering - Kontaktledning - Kundhistorik - Kundsegmentering - Kundspårning - Kundupplevelseshantering - Lead-distribution - Lojalitetsprogram - Möteshantering - Ombordstigning - Prestandamätningar - Prestationshantering - Quota Planning - Rapportering och analys - Sales Planning - Skapa förslag - Skapa leads - Social marknadsföring - Sök / filtrera - Undersökningar och feedback - Uppgiftshantering ... and 77 more features ## Integrations (68 total) - ActiveCampaign - Avaya Experience Platform - Bedrock Data - Box - Docusign - Dropbox - Eventbrite - GetResponse - Gmail - GoTo Meeting - Google Ads - Google Analytics 360 - Google Calendar - Google Drive - Google Workspace ... and 53 more integrations ## Support Options - E-post / Kundtjänst - Vanliga frågor / Forum - Baskunskap - Telefonsupport - 24/7 (Live-support) - Chatt ## Category - [CRM-system](https://www.capterra.se/directory/2/customer-relationship-management/software) ## Relaterade kategorier - [AI-försäljningsassistent](https://www.capterra.se/directory/34135/ai-sales-assistant/software) - [CRM-system](https://www.capterra.se/directory/2/customer-relationship-management/software) - [CRM-program för bank](https://www.capterra.se/directory/30562/financial-crm/software) - [Crm-program byggbranschen](https://www.capterra.se/directory/30657/construction-crm/software) - [CRM-system](https://www.capterra.se/directory/30671/customer-experience/software) ## Alternativ 1. [HubSpot CRM](https://www.capterra.se/software/152373/hubspot-crm) — 4.5/5 (4491 reviews) 2. [Bigin by Zoho CRM](https://www.capterra.se/software/204998/bigin-by-zoho-crm) — 4.7/5 (744 reviews) 3. [Salesforce Sales Cloud](https://www.capterra.se/software/61368/salesforce) — 4.4/5 (18812 reviews) 4. [Pipedrive](https://www.capterra.se/software/132666/pipedrive) — 4.5/5 (3062 reviews) 5. [EngageBay CRM](https://www.capterra.se/software/178819/engagebay-marketing) — 4.6/5 (912 reviews) ## Recensioner ### "One of the best CRMs out there" — 5.0/5 > **Ron** | *30 juli 2025* | Finansiella tjänster | Recommendation rating: 10.0/10 > > **Fördelar**: The amount of functionality retained in the mobile app is amazing. It is by far the most useful mobile app out of the many CRMs I have tried. Also the product is extremely customizable - I find it to be a perfect fit for my business and my sales process. > > **Nackdelar**: There weren't many things I didn't like about Zoho. There is a substantial learning curve, due to the depth of customization and features available. > > I had used Zoho in the past, and so it was a very easy decision with my newest venture. It fits my needs perfectly and does an incredible job of helping me manage my business and sell. ----- ### "Zoho CRM - Easy to Use" — 5.0/5 > **suba** | *22 maj 2026* | Informationsteknologi och tjänster | Recommendation rating: 9.0/10 > > **Fördelar**: It is very easy to use and maintaining the leads and deals are much more easier. It is easy to send out emails directly from our crm leads. > > **Nackdelar**: It is a bit difficult while integrating with the previous crm as there are few gaps and not able to capture the few details same as the previous crm ----- ### "Zoho CRM Simplifies workflows and customer engagement" — 5.0/5 > **Gabriella** | *8 september 2026* | Telekommunikation | Recommendation rating: 9.0/10 > > **Fördelar**: I like Zoho CRM for its smart workflow management that automates routine tasks and it’s effective email campaign features that helps create and track personalized customer engagement. > > **Nackdelar**: I honestly got nothing to dislike towards Zoho CRM everything was perfect while working with it so no dislike\! ----- ### "Worst Customer Service; Rep \[sensitive content hidden\] unhelpful" — 1.0/5 > **Joseph** | *11 februari 2026* | Professionell träning och coaching | Recommendation rating: 0.0/10 > > **Nackdelar**: We have used Zoho services operationally, but our experience with Zoho’s billing and account management has been unacceptable. For more than two months, Zoho was unable to correct billing issues on its own systems after transitioning our account from annual to monthly billing. During that time, Zoho repeatedly threatened service suspension despite being unable to provide a functioning invoice or payment method. When a usable invoice and payment link were finally provided late on a Friday afternoon, Zoho suspended our services less than 48 hours later for “non-payment,” without prior notice that immediate payment was required and without allowing any reasonable payment window (e.g., net 7). This occurred despite Zoho being fully aware that the delay was caused entirely by its own billing failures. Requests for accommodation, escalation, or direct communication were denied. Services were effectively held until payment was made the same day. The product may be viable, but Zoho’s billing controls, escalation process, and customer accountability are deeply flawed. Business customers should carefully consider the operational risk created by these practices. ----- ### "A powerful CRM futures with unbeatable value for money" — 4.0/5 > **Cristin** | *29 juni 2026* | Bil | Recommendation rating: 8.0/10 > > **Fördelar**: The best part about Zoho CRM is it's incredible value for money and customization options. It offers powerful pipeline management and automated workflow at a fraction of the cost of its major competitors. The platform makes tracking sales leads simple and highly effective > > **Nackdelar**: What I like least about the initial learning curve can be steep because the interface has so many deep minis. Additionally, The standard customer support can sometimes be slow to resolve complex technical setup issues > > My overall experience has been highly positive. It's a robust, budget-friendly CRM that perfectly streamlines lead tracking and sales automation. Despite a slight learning curve in slower support response, it remains an excellent tool for growing businesses ----- Page: 1 / 281\ Nästa: [Next page](https://www.capterra.se/software/155928/zoho-crm?page=2) ## Links - [View on Capterra](https://www.capterra.se/software/155928/zoho-crm) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Structured Data