--- description: Få detaljerad information om Zoho CRM, dess användbarhet, funktioner, pris, fördelar och nackdelar från verifierade användarupplevelser. Läs recensioner och upptäck liknande verktyg på Capterra Sverige. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Zoho CRM: Pris och betyg 2026 - Capterra Sverige --- Breadcrumb: [Hem](/) > [CRM-system](/directory/2/customer-relationship-management/software) > [Zoho CRM](/software/155928/zoho-crm) # Zoho CRM Canonical: https://www.capterra.se/software/155928/zoho-crm Page: 1 / 281\ Nästa: [Next page](https://www.capterra.se/software/155928/zoho-crm?page=2) > Zoho CRM ger organisationer en komplett lösning för hantering av kundrelationslivscykeln. > > Verdict: Rated **4.3/5** by 6983 users. Top-rated for **Sannolikhet att rekommendera**. ----- ## Overview ### Vem använder Zoho CRM? Zoho CRM kan användas av små, medelstora och stora företag. Du kan till och med bygga din egen version av Zoho CRM. Sälj smartare och snabbare med Zoho CRM. ## Quick Stats & Ratings | Metric | Betygsättning | Detail | | **Totalt** | **4.3/5** | 6983 Recensioner | | Enkel användning | 4.2/5 | Based on overall reviews | | Kundtjänst | 4.1/5 | Based on overall reviews | | Valuta för pengarna | 4.3/5 | Based on overall reviews | | Funktioner | 4.3/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Sannolikhet att rekommendera) | ## Om leverantören - **Företag**: Zoho - **Founded**: 1996 ## Commercial Context - **Startpris**: 14,00 US$ - **Pricing model**: (Gratis provperiod) - **Target Audience**: Egenföretagare, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Deployment & Platforms**: Moln, SaaS, webb-baserat, Android (mobil), iPhone (mobil), iPad (mobil) - **Supported Languages**: arabiska, brasiliansk portugisiska, bulgariska, danska, engelska, europeisk portugisiska, franska, hebreiska, hindi, indonesiska, italienska, japanska, kinesiska, koreanska, kroatiska, nederländska, polska, ryska, spanska, svenska, thailändska, tjeckiska, traditionell kinesiska, turkiska, tyska, ungerska, vietnamesiska - **Available Countries**: Argentina, Armenien, Australien, Bahrain, Bangladesh, Belarus, Belgien, Bhutan, Brasilien, Chile, Colombia, Cypern, Danmark, Egypten, Estland, Filippinerna, Finland, Frankrike, Förenade Arabemiraten, Grekland and 42 more ## Funktioner - AI / maskininlärning - Aktivitetspanel - Arbetsflödeskonfiguration - Automatiserad routing - Automatisering av affärsprocesser - Automatisering av marknadsföring - Belöningshantering - Chatt och meddelanden - Data Import/Export - Dokumenthantering - Dra och släpp - E-posthantering - Engagemangsspårning - Feedback-hantering - Flerkanalig datainsamling - For Financial Institutions - För försäkringsindustrin - För säljteam / organisationer - Försäljningsrörledning - Givarhantering - Hantering av servicenivåavtal (SLA) - Hantering av säljaktivitet - Incitamentshantering - Innehållshantering - Integration av sociala medier - Interaktionsspårning - Kalender / Påminnelsessystem - Kalenderhantering - Kampanjanalys - Kampanjhantering - Kanalhantering - Kontaktledning - Kundhantering - Kundhistorik - Kundspårning - Lead-hantering - Lead-upptagning - Livechatt - Lojalitetsprogram - Matchning av klient / fastighet - Möteshantering - Ombordstigning - Rörledningshantering - Samarbetsverktyg - Schemaläggning av möten - Självbetjäningsportal - Sök / filtrera - Uppgiftshantering - Varningar / Meddelanden - Åtkomstkontroller / behörigheter ... and 70 more features ## Integrations (70 total) - 2iNova Practice Management Software - ActiveCampaign - Avaya Experience Platform - Bedrock Data - Box - Docusign - Dropbox - Eventbrite - GetResponse - Gmail - GoTo Meeting - Google Ads - Google Analytics 360 - Google Calendar - Google Drive ... and 55 more integrations ## Support Options - E-post / Kundtjänst - Vanliga frågor / Forum - Baskunskap - Telefonsupport - 24/7 (Live-support) - Chatt ## Category - [CRM-system](https://www.capterra.se/directory/2/customer-relationship-management/software) ## Relaterade kategorier - [AI-försäljningsassistent](https://www.capterra.se/directory/34135/ai-sales-assistant/software) - [CRM-system](https://www.capterra.se/directory/2/customer-relationship-management/software) - [CRM-program för bank](https://www.capterra.se/directory/30562/financial-crm/software) - [Crm-program byggbranschen](https://www.capterra.se/directory/30657/construction-crm/software) - [CRM-system](https://www.capterra.se/directory/30671/customer-experience/software) ## Alternativ 1. [HubSpot CRM](https://www.capterra.se/software/152373/hubspot-crm) — 4.5/5 (4471 reviews) 2. [Bigin by Zoho CRM](https://www.capterra.se/software/204998/bigin-by-zoho-crm) — 4.7/5 (738 reviews) 3. [Salesforce Sales Cloud](https://www.capterra.se/software/61368/salesforce) — 4.4/5 (18791 reviews) 4. [Pipedrive](https://www.capterra.se/software/132666/pipedrive) — 4.5/5 (3057 reviews) 5. [EngageBay CRM](https://www.capterra.se/software/178819/engagebay-marketing) — 4.7/5 (908 reviews) ## Recensioner ### "One of the best CRMs out there" — 5.0/5 > **Ron** | *30 juli 2025* | Finansiella tjänster | Recommendation rating: 10.0/10 > > **Fördelar**: The amount of functionality retained in the mobile app is amazing. It is by far the most useful mobile app out of the many CRMs I have tried. Also the product is extremely customizable - I find it to be a perfect fit for my business and my sales process. > > **Nackdelar**: There weren't many things I didn't like about Zoho. There is a substantial learning curve, due to the depth of customization and features available. > > I had used Zoho in the past, and so it was a very easy decision with my newest venture. It fits my needs perfectly and does an incredible job of helping me manage my business and sell. ----- ### "Strong CRM to support a growing company\!" — 4.0/5 > **Verifierad recensent** | *16 januari 2026* | Försäkring | Recommendation rating: 8.0/10 > > **Fördelar**: I love that there is a free version for us to use while we are at a stage of growth where we are evolving from spreadsheets (free, but messy) and to a real platform that can support us\! > > **Nackdelar**: I wish I could load update information fields for contacts or accounts as I am uploading. Legit the only challenge I've run into thus far in using this platform. I've used several other CRMs in my career and Zoho is the most intuitive. > > Does what we need it to do, super easy to onboard any new team members, and I haven't had to use customer support\! While the team at Zoho is likely awesome, especially given the product quality, I've been sufficiently satisfied since joining\! ----- ### "Unbeatable Value and Deep Customization, but Expect a Setup Curve" — 5.0/5 > **Sourav** | *3 juni 2026* | Marknadsföring och reklam | Recommendation rating: 9.0/10 > > **Fördelar**: The Value for Money is exceptional, especially if you utilize the broader Zoho ecosystem. Contact Management is incredibly robust, making it easy to track the entire lifecycle of a lead centrally. The Workflow Management tools are highly customizable—you can automate almost any repetitive task if you take the time to map it out. Additionally, the native Email integration works seamlessly to keep all client communications logged in one place. > > **Nackdelar**: The platform's overall Design can feel a bit dated and cluttered compared to more modern CRMs. Because of its depth, Ease of Use takes a hit initially; there is a undeniably steep learning curve. Customer Support can also be inconsistent and sometimes slow to resolve deeper technical issues unless you pay for premium support tier > > Once properly configured, it’s an incredibly powerful engine for managing data and automating workflows. It requires a significant upfront investment in setup time and training, but it pays off by providing enterprise-level capabilities at a fraction of the cost of its competitors. ----- ### "Worst Customer Service; Rep \[sensitive content hidden\] unhelpful" — 1.0/5 > **Joseph** | *11 februari 2026* | Professionell träning och coaching | Recommendation rating: 0.0/10 > > **Nackdelar**: We have used Zoho services operationally, but our experience with Zoho’s billing and account management has been unacceptable. For more than two months, Zoho was unable to correct billing issues on its own systems after transitioning our account from annual to monthly billing. During that time, Zoho repeatedly threatened service suspension despite being unable to provide a functioning invoice or payment method. When a usable invoice and payment link were finally provided late on a Friday afternoon, Zoho suspended our services less than 48 hours later for “non-payment,” without prior notice that immediate payment was required and without allowing any reasonable payment window (e.g., net 7). This occurred despite Zoho being fully aware that the delay was caused entirely by its own billing failures. Requests for accommodation, escalation, or direct communication were denied. Services were effectively held until payment was made the same day. The product may be viable, but Zoho’s billing controls, escalation process, and customer accountability are deeply flawed. Business customers should carefully consider the operational risk created by these practices. ----- ### "Powerful and Flexible, once you get past the learning curve" — 5.0/5 > **Verifierad recensent** | *22 april 2026* | Flyg och rymd | Recommendation rating: 9.0/10 > > **Fördelar**: Zoho CRM is an app I keep coming back to because of its interface simplicity and effective functionality > > **Nackdelar**: My least favourite thing about Zoho CRM is it can feel a bit clustered, sometimes one will have to click through many screens to get something that can ordinarily be gotten easily. Although it's not bad but can be improved. > > My overall experience with Zoho CRM has been positive most times, once i set up my page, ZOHO CRM does an amazing job keeping everything organized from leads, contacts, deals and communication history are all easy to be tracked in one place. That being said, it's not perfect, in the early startup, it was a bit frustrating and every now and then, the platform looked a bit clustered. Overall, I would say my experience is reliable and practical. It is not the best CRM out there, but it gets the work done ----- Page: 1 / 281\ Nästa: [Next page](https://www.capterra.se/software/155928/zoho-crm?page=2) ## Links - [View on Capterra](https://www.capterra.se/software/155928/zoho-crm) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Structured Data