--- description: Få detaljerad information om Gorgias, dess användbarhet, funktioner, pris, fördelar och nackdelar från verifierade användarupplevelser. Läs recensioner och upptäck liknande verktyg på Capterra Sverige. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Gorgias: Pris och betyg 2026 - Capterra Sverige --- Breadcrumb: [Hem](/) > [Helpdesk-system](/directory/30008/help-desk/software) > [Gorgias](/software/155357/gorgias) # Gorgias Canonical: https://www.capterra.se/software/155357/gorgias Page: 1 / 7\ Nästa: [Next page](https://www.capterra.se/software/155357/gorgias?page=2) > Gorgias är en allt i ett-kundservice med kundtjänst, kundsupport och livechatt för Shopify, Magento och BigCommerce-butiker. > > Verdict: Rated **4.6/5** by 134 users. Top-rated for **Sannolikhet att rekommendera**. ----- ## Overview ### Vem använder Gorgias? Shopify-, Magento- och BigCommerce-butiker som vill spara tid med en smart allt-i-ett-kundtjänstlösning som hjälper till att öka intäkterna och effektiviserar kundserviceupplevelsen. ## Quick Stats & Ratings | Metric | Betygsättning | Detail | | **Totalt** | **4.6/5** | 134 Recensioner | | Enkel användning | 4.6/5 | Based on overall reviews | | Kundtjänst | 4.5/5 | Based on overall reviews | | Valuta för pengarna | 4.4/5 | Based on overall reviews | | Funktioner | 4.5/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Sannolikhet att rekommendera) | ## Om leverantören - **Företag**: Gorgias - **Founded**: 2015 ## Commercial Context - **Startpris**: 60,00 US$ - **Pricing model**: (Gratis provperiod) - **Target Audience**: Egenföretagare, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Deployment & Platforms**: Moln, SaaS, webb-baserat, Android (mobil), iPhone (mobil) - **Supported Languages**: engelska - **Available Countries**: Afghanistan, Albanien, Algeriet, Amerikanska Jungfruöarna, Amerikanska Samoa, Andorra, Angola, Anguilla, Antigua och Barbuda, Argentina, Armenien, Aruba, Australien, Azerbajdzjan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgien and 208 more ## Funktioner - Aktivitetspanel - Alerts/Escalation - Anpassning - Anpassningsbar branding - Arbetsflödeshantering - Automatiserad routing - Autoresponders - Call Center-hantering - Chatt och meddelanden - Feedback-hantering - Flera kommunikationskanaler - Interaktionsspårning - Kundchatt i realtid - Kunddatabas - Kundhistorik - Köhantering - Makron / mallade svar - Mallhantering - Mobilåtkomst - Offline-formulär - Proaktiv chatt - Problemspårning - Rapportering och analys - Third-Party Integrations - Undersökningar och feedback - Överföringar / dirigering ## Integrations (75 total) - 29 Next - Ada - Adobe Commerce - AfterShip - Aircall - Alloy - Answerbase - Attentive - BigCommerce - Bigblue App - Bloomreach - CallHippo - Certainly - ChannelReply - Chatdesk Teams ... and 60 more integrations ## Support Options - E-post / Kundtjänst - Vanliga frågor / Forum - Baskunskap - Telefonsupport - 24/7 (Live-support) - Chatt ## Category - [Helpdesk-system](https://www.capterra.se/directory/30008/help-desk/software) ## Relaterade kategorier - [Helpdesk-system](https://www.capterra.se/directory/30008/help-desk/software) - [Kundtjänstsystem](https://www.capterra.se/directory/22/customer-service/software) - [Program för klagomålshantering](https://www.capterra.se/directory/30674/complaint-management/software) - [Programvara för live-chatt](https://www.capterra.se/directory/30797/live-chat/software) - [Program för kundkommunikation](https://www.capterra.se/directory/31002/customer-communications-management/software) ## Alternativ 1. 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[LiveChat](https://www.capterra.se/software/62194/livechat) — 4.6/5 (1724 reviews) ## Recensioner ### "Good service and helpdesk platform" — 4.0/5 > **Fabian** | *13 januari 2025* | Byggnadsmaterial | Recommendation rating: 8.0/10 > > **Fördelar**: The simple integrations to different tools and platforms as well as the simple layout and easy work > > **Nackdelar**: The chat function and the autoresponder is quite bad > > Overall very good, we stopped using the chat function but beside that it do work very well ----- ### "Good software for ticket management with a lot of integrations" — 5.0/5 > **Pelle** | *17 januari 2025* | Byggnadsmaterial | Recommendation rating: 8.0/10 > > **Fördelar**: Easy to implement, a lot of integrations and everything mostly just works > > **Nackdelar**: The auto chat function is not worth the hassle of setting up > > Very good, the auto chat was not really good for us, other than that everything is really good\! ----- ### "Best help desk, highly customizable, reasonable price" — 5.0/5 > **Eszter** | *28 september 2021* | Bil | Recommendation rating: 10.0/10 > > **Fördelar**: We were looking for a helpdesk tool to make our customer service team more efficient by centralizing all communication channels into one (email, live chat, social media). Gorgias offers it all\! Highly customizable dashboard, they even offer a 5 day free trial and if you re not satisfied after the first month, they refund you the money\! Their customer service team is very helpful and knowledgeable. > > **Nackdelar**: It would be nice if they offered phone support and more e-commerce integrations. > > Although our website is not built on one of the major platforms that Gorgias integrates with we are still able to implement it and centralize all our messages, make it easy for our team to communicate, assign team members and deal with cases based on priority. Also, Gorgias pricing is based on how many tickets you use a month so it adapts to the ever-changing business needs. ----- ### "Gorgias - great for small businesses." — 5.0/5 > **Candace** | *22 april 2025* | Kläder och mode | Recommendation rating: 6.0/10 > > **Fördelar**: I love how Gorgias integrates into so many apps that we utilize on a daily basis \& the layout is very clear. I love being able to merge tickets, see ticket status and get a CSAT score quickly from our customers. > > **Nackdelar**: Pricing can be a little high in comparison to some other platforms. It does seem like new updates are always an add-on. > > Overall good experience - I'm always able to get a response from their team \& they are constantly rolling out new updates. ----- ### "Best helpdesk for Shopify brands" — 5.0/5 > **Verifierad recensent** | *10 april 2026* | Marknadsföring och reklam | Recommendation rating: 9.0/10 > > **Fördelar**: The Shopify integration is the best in class. You can see order history, issue refunds, and edit orders directly inside a ticket without switching tabs. Macros save a ton of time on repetitive tickets and the automation rules are actually flexible enough to be useful. Setup is fast and the learning curve is low compared to other helpdesks. > > **Nackdelar**: Reporting could be deeper, especially for tracking team performance over time. The rules builder can get complicated fast if you're running a lot of automations. > > Best helpdesk we've used for ecommerce. Everything is built around Shopify workflows which is exactly what you need when most of your tickets are order-related. ----- Page: 1 / 7\ Nästa: [Next page](https://www.capterra.se/software/155357/gorgias?page=2) ## Links - [View on Capterra](https://www.capterra.se/software/155357/gorgias) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fi | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | ko | | | nb | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Structured Data