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Livestorm
Vad är Livestorm?
Livestorm är en webinar-lösning för alla dina kundutbildningar och demonstrationer. Allt fungerar i en webbläsare, i realtid, utan någon nedladdning. Allt sköts åt dig (landningssida, analys, inspelning, e-postautomatisering osv.) så att du inte längre behöver fokusera på det tekniska. Företag av alla storlekar håller redan stora webinarier med Livestorm.
Vem använder Livestorm?
Livestorm är för företag av alla storlekar som förlitar sig på livevideo för att expandera eller hantera sin verksamhet. Livestorm är byggt baserat på respons från marknadsföringschefer (chief marketing officer, CMO), vice verkställande direktörer för försäljning eller kundframgångschefer.
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Livestorm
Andra bra alternativ till Livestorm
Recensioner av Livestorm
Övervägda alternativ:
Great of online webinars
Kommentarer: Great tool for our purpose - new feature launch webinars, including demo and Q&A. Easy signup for our users and opportunity to have the on-demand webinar recording. There are a few cool integrations we would like to try out as well with the future webinars.
Fördelar:
We used Livestorm for new feature launch webinars. We were looking for a webinar platform that would have the possibility to have interactive webinars with the option of inviting users to speak on the stage and ask their questions. Livestorm delivered just that.
Nackdelar:
They offer UTM tracking for signups but it is only visible after downloading the csv file. For some reason, the main dashboard UTM cells were empty.
Easy to set up and operate for customer webinars
Kommentarer: We switched to Livestorm after a bad experience with a branded product in a middle of a series of webinars. The learning curve to get adjusted to the new product was surprisingly fast and we could continue the webinar program without any delay. The presenters and audience did not really notice that we changed platforms !
Fördelar:
Possibility to rehearse the webinar, greatly contributes to improve delivery and logistics
Nackdelar:
Customisation of interface is a bit basic with too many restrictions on layout
DON'T subscribe to Livestorm!!!
Kommentarer:
- It is very difficult to run a video from a Powerpoint presentation on the platform, the sound simply doesnt work. You have to download other softwares and have a very special organization to make it work. Of course when it's your first webinar and you have no idea what the hell is going on... you are happy to be organized and rehearse as it took us 24hours to figure it out, thanks to the ZERO HELP from customer service!
- Sometimes... you don't know why or when... your speaker's Powerpoint presentation wont work on Livestorm. It will only be a black screen... For NO REASON AT ALL!!! Just that the platform is not technically ready!!! Again, we were luck to rehearse in advance but I lost 48hours of the time of a very important surgon who was my speaker and stressed out a lot about this technical problem, she went to buy new webcams, eternal microphones.... we even payed for 12hourse help from a technician to go see her in Israel and try to figure it out!!! Nothing worked! Of course NO CUTOMER SERVICE was answering my complaints except only one hour before the webinar to tell me that it wasnt a fixable problem... I had to PAY AN OTHER SUNSCRIBTION TO ZOOM 1 hour before my webinar and send the new link to all my participants... of course it worked perfectly on zoom in one second!
I cant tell you how disapointed I am in Livestorm, I have no trust in them anymore, I am complaining to everyone about it and cant even get an answer for the customer service !
Fördelar:
The design of the software is nice. We chose it originally because it is a French company.
Nackdelar:
This software is not ready to be used for the general public. I have had many technical problems that completely enabled my webinar to start, mostly because of incompatibility with Powerpoint presentations. Powerpoint presentations are often at the core of a webinar... there CANT BE ANY INCOMPATIBILITY! Also, there is NO COMPETENT NOR ACTIVE CUSTOMER SERVICE. I am paying 2500 dollars a year to speak to a chat bot and maybe have someone answering my questions 24hours after I need an answer!!! ALSO, it is extremely EXPENSIVE, has no cost flexibility, if you need only one month webinar with more than 250 subscribers you have to pay for the whole year
Svar för Livestorm
för 4 år sedan
Hi Hanna, We are truly sorry to read about this experience. Our platform at that time only supported sharing PowerPoint slides via screen sharing, rather than sending. Moreover, we are sorry to hear that our customer service did not meet your expectations. After examination, our Support team worked closely with you and was in touch within 1 hour of your first correspondence with us. We apologize if this was not sufficient. With regards to our pricing plan, it's our mission to be as clear and transparent as possible. As outlined on our pricing page, we offer the ability to choose between annual and monthly plans. There's also options to further customize your plan. We were sorry to hear about this experience and after discussion in December, our Support team had provided you with a full refund. We reviewed your comment again carefully and we'll take it into consideration to continue providing our customers and users with a great experience. All the best, Daniella from Livestorm
Övervägda alternativ:
Outstanding product - best combination of features I've found
Kommentarer: It has allowed us to pivot our face to face solutions into online ones, rapidly and cost effectively, to respond to the business challenges introduced through the Covid-19 pandemic. Our customers are happy and responsive, and we haven't had any utilization issues or problems from any client thus far. The customer service is excellent, although I would enjoy a live chat functionality, and honestly after investigating many other platforms, I can say this one beats the competition hands down.
Fördelar:
For us, the crucial aspects were the customisation of the registration process (in this case via Zapier which we already use) and the ease of applying consistent branding across multiple webinars with the Duplicate option. The reporting is detailed and simple to use, and the metrics regarding attendance have given us key insights into our user base. The ease of on-demand and replay features also stands out. Lastly, the customer support has been outstanding. I absolutely recommend this product, we were up and running with a branded webinar in less than 10 minutes.
Nackdelar:
Honestly, the platform does everything we need. If I had to highlight anything, I'd like to be able to customise reporting a bit more and b) the process of asking for an export, waiting for a mail, and then downloading the export is a bit clunky. I've had several issues with invites being flagged as spam, despite clients whitelisting the relevant domains, and it would be nice to be able to register (rather than invite) people for a webinar directly from the dashboard rather than requiring Zapier, and it would be nice to customise the timing of the triggered mails going out before/after a webinar.
Livestorm or how to organize a webinar with peace of mind
Kommentarer: Very good experience with Livestorm to organize an online training: simplicity and efficiency in the use for the participants as well as for the preparers of the event, with the possibility to collect interesting statistical data compared to other software of the kind. I highly recommend this service!
Fördelar:
-Easy to use for administrators, speakers and participants ; -No technical problems found during our webinar which hosted almost 200 participants with 6 speakers and 3 technicians ; -This service will be gladly used for our future online events ; -Ease of obtaining analytical results for the company and ergonomic comfort
Nackdelar:
-Some analytical results difficult to obtain (e.g. participants by city) -Some technical problems encountered with some speakers in preparation of a webinar
