--- description: Få detaljerad information om ServiceNow, dess användbarhet, funktioner, pris, fördelar och nackdelar från verifierade användarupplevelser. Läs recensioner och upptäck liknande verktyg på Capterra Sverige. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: ServiceNow: Pris och betyg 2026 - Capterra Sverige --- Breadcrumb: [Hem](/) > [Program för företagsledning](/directory/30532/business-management/software) > [ServiceNow](/software/152871/servicenow) # ServiceNow Canonical: https://www.capterra.se/software/152871/servicenow Page: 1 / 15\ Nästa: [Next page](https://www.capterra.se/software/152871/servicenow?page=2) > ServiceNow automatiserar dagliga supportuppgifter och hjälper dig att spåra, mäta och bearbeta alla arbetsenheter. Enkel att använda och skalbar. > > Verdict: Rated **4.5/5** by 348 users. Top-rated for **Sannolikhet att rekommendera**. ----- ## Overview ### Vem använder ServiceNow? ITSM-ytor. Detta inkluderar växande organisationer i alla storlekar, i alla branscher. ## Quick Stats & Ratings | Metric | Betygsättning | Detail | | **Totalt** | **4.5/5** | 348 Recensioner | | Enkel användning | 4.2/5 | Based on overall reviews | | Kundtjänst | 4.3/5 | Based on overall reviews | | Valuta för pengarna | 4.1/5 | Based on overall reviews | | Funktioner | 4.5/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Sannolikhet att rekommendera) | ## Om leverantören - **Företag**: ServiceNow - **Location**: Santa Clara, USA - **Founded**: 2012 ## Commercial Context - **Startpris**: 100,00 US$ - **Pricing model**: (Free version available) (Gratis provperiod) - **Target Audience**: Egenföretagare, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Deployment & Platforms**: Moln, SaaS, webb-baserat, Mac (Desktop), Windows (Desktop), Android (mobil), iPhone (mobil), iPad (mobil) - **Supported Languages**: engelska, franska, italienska, japanska, nederländska, portugisiska, spanska, tyska - **Available Countries**: Australien, Brasilien, Indien, Japan, Kanada, Kina, Mexiko, Storbritannien, Tyskland, USA ## Funktioner - API - Aktivitetspanel - Alerts/Escalation - Arbetsflödeshantering - Asset Lifecycle Management - Automatiserad routing - CRM - Datavisualisering - Dra och släpp - Efterlevnadskontroll - Finanshantering - Fjärråtkomst / kontroll - Grafiskt användargränssnitt - HR-ledning - Hantering av servicenivåavtal (SLA) - IT-kapitalförvaltning - IT-rapportering - IT-tillgångsspårning - Instrumentbräda - Integrerad affärsdrift - Integrerad utvecklingsmiljö - Kapacitetshantering - Konfigurationshantering - Kontrakt / Licenshantering - Kostnadsspårning - Kunskapsbashantering - Lagerhantering - Licenshantering - Makron / mallade svar - Prestandamätningar - Prestandaövervakning - Prioritering - Problemgranskning - Projektledning - Rapportering och analys - Rapportering och statistik - Relationskartläggning - Självbetjäningsportal - Statusspårning - Stöd för biljetthantering - Tillgångsspårning - Undersökningar och feedback - Uppgiftshantering - Varningar / Meddelanden - Versionskontroll - Ändringshantering ## Integrations (98 total) - 3CLogic - AlertOps - Apiiro - Apizee - Apptio Platform - Aria Platform - Armis - BeyondTrust Remote Support - BigID - Bitbucket - Bright Pattern - CG4 Asset Tracking System - CareAR - Checkmarx One - Coda ... and 83 more integrations ## Support Options - E-post / Kundtjänst - Vanliga frågor / Forum - Baskunskap - Telefonsupport - 24/7 (Live-support) - Chatt ## Category - [Program för företagsledning](https://www.capterra.se/directory/30532/business-management/software) ## Relaterade kategorier - [Program för företagsledning](https://www.capterra.se/directory/30532/business-management/software) - [Molnhanteringssystem](https://www.capterra.se/directory/30852/cloud-management/software) - [Apputvecklingsprogram](https://www.capterra.se/directory/30082/application-development/software) - [ERP-system](https://www.capterra.se/directory/9/enterprise-resource-planning/software) - [It-system](https://www.capterra.se/directory/10001/it-management/software) ## Alternativ 1. [Freshdesk](https://www.capterra.se/software/124981/freshdesk) — 4.5/5 (3425 reviews) 2. [JIRA Service Management](https://www.capterra.se/software/138769/jira-service-management) — 4.5/5 (770 reviews) 3. [Atera](https://www.capterra.se/software/144309/atera) — 4.5/5 (448 reviews) 4. [Zendesk Suite](https://www.capterra.se/software/164283/zendesk) — 4.4/5 (4079 reviews) 5. [Freshservice](https://www.capterra.se/software/132997/freshservice) — 4.5/5 (714 reviews) ## Recensioner ### "Great Customer Ticketing Solution" — 4.0/5 > **Andrew** | *27 februari 2026* | Försäkring | Recommendation rating: 8.0/10 > > **Fördelar**: It has a great user interface that is very easy to manipulate and learn from an end user perspective. It has a ton of customizable options available. > > **Nackdelar**: When extracting from the old existing Remedy platform it was a bit tricky to get it to fully integrate. > > Overall I would say I am pretty happy with it. I loved how it allow easy ticket escalation and allowed collaboration with other departments. ----- ### "ServiceNow – Grows on You" — 5.0/5 > **Norbert** | *21 augusti 2025* | Informationsteknologi och tjänster | Recommendation rating: 10.0/10 > > **Fördelar**: ServiceNow enables fast and transparent management of tickets and workflows. The interface is intuitive, and reporting tools are very useful for daily operations. It also integrates easily with other systems like Salesforce CRM for example > > **Nackdelar**: ServiceNow has a relatively high entry level in my opionion. Setting it up and understanding advanced features takes time and expertise. New users may feel overwhelmed by the number of options and the complexity of the interface. > > ServiceNow is a solid and reliable system that I use daily. It helps organize work, automates many processes, and supports team efficiency. Despite the initial learning curve, it becomes a very convenient tool over time. ----- ### "Awesome service now features" — 4.0/5 > **Verifierad recensent** | *26 april 2026* | Fastighet | Recommendation rating: 9.0/10 > > **Fördelar**: No, what I like the most about service now is it actually is robust and offers a lot of features that are customizable based on the business needs > > **Nackdelar**: What I don’t like or like the least about service now is the interface is a bit complicated if you are not that technical especially the CSM or customer service management interface but other than that, everything is cool > > Overall, pretty satisfied with service now you get support that you need if ever that there are any issues at the same time if let’s say you need some enhancements it is it is very easy to communicate with them ----- ### "A decent product with a couple of connectivity issues" — 3.0/5 > **Tom** | *29 mars 2026* | Informationsteknologi och tjänster | Recommendation rating: 2.0/10 > > **Fördelar**: ServiceNow puts me in touch with our IT support team usually relatively quickly. It has a very convenient Microsoft Teams plugin. > > **Nackdelar**: Whilst using ServiceNow, I do have connectivity issues occasionally where, I receive messages stating the conversation has timed out. > > Overall ServiceNow is a good product and puts me in touch with the right people. However the only downside for me is the connectivity issues on occasions. ----- ### "User experience on ServiceNow" — 5.0/5 > **Song Kean** | *28 juli 2025* | Telekommunikation | Recommendation rating: 9.0/10 > > **Fördelar**: GUI is user friendly Ability of building dashboards for effective monitoring Ability of inserting customized templates for ticket creation > > **Nackdelar**: Notifications configuration is rather confusing. The explanation of the settings is non existence and hence it is hard to know what you would receive after enabling certain settings. > > All pleasant experience so far. Practically there is no unexpected downtime. The overall look of the application has been set up nicely. ----- Page: 1 / 15\ Nästa: [Next page](https://www.capterra.se/software/152871/servicenow?page=2) ## Links - [View on Capterra](https://www.capterra.se/software/152871/servicenow) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | ko | | | nl | | | nl-BE | | | pt | | | pt-PT | | | sv | | ----- ## Structured Data