--- description: Få detaljerad information om ServiceNow, dess användbarhet, funktioner, pris, fördelar och nackdelar från verifierade användarupplevelser. Läs recensioner och upptäck liknande verktyg på Capterra Sverige. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: ServiceNow: Pris och betyg 2026 - Capterra Sverige --- Breadcrumb: [Hem](/) > [Program för företagsledning](/directory/30532/business-management/software) > [ServiceNow](/software/152871/servicenow) # ServiceNow Canonical: https://www.capterra.se/software/152871/servicenow Page: 1 / 16\ Nästa: [Next page](https://www.capterra.se/software/152871/servicenow?page=2) > ServiceNow automatiserar dagliga supportuppgifter och hjälper dig att spåra, mäta och bearbeta alla arbetsenheter. Enkel att använda och skalbar. > > Verdict: Rated **4.5/5** by 356 users. Top-rated for **Sannolikhet att rekommendera**. ----- ## Overview ### Vem använder ServiceNow? ITSM-ytor. Detta inkluderar växande organisationer i alla storlekar, i alla branscher. ## Quick Stats & Ratings | Metric | Betygsättning | Detail | | **Totalt** | **4.5/5** | 356 Recensioner | | Enkel användning | 4.2/5 | Based on overall reviews | | Kundtjänst | 4.3/5 | Based on overall reviews | | Valuta för pengarna | 4.1/5 | Based on overall reviews | | Funktioner | 4.5/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Sannolikhet att rekommendera) | ## Om leverantören - **Företag**: ServiceNow - **Location**: Santa Clara, USA - **Founded**: 2012 ## Commercial Context - **Startpris**: 100,00 US$ - **Pricing model**: (Free version available) (Gratis provperiod) - **Target Audience**: Egenföretagare, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Deployment & Platforms**: Moln, SaaS, webb-baserat, Mac (Desktop), Windows (Desktop), Android (mobil), iPhone (mobil), iPad (mobil) - **Supported Languages**: engelska, franska, italienska, japanska, nederländska, portugisiska, spanska, tyska - **Available Countries**: Australien, Brasilien, Indien, Japan, Kanada, Kina, Mexiko, Storbritannien, Tyskland, USA ## Funktioner - API - Aktivitetspanel - Alerts/Escalation - Arbetsflödeshantering - Asset Lifecycle Management - Automatiserad routing - CRM - Chatbot - Data Import/Export - Datavisualisering - Dra och släpp - Efterlevnadskontroll - Finanshantering - Fjärråtkomst / kontroll - Grafiskt användargränssnitt - HR-ledning - Hantering av servicenivåavtal (SLA) - IT-kapitalförvaltning - IT-rapportering - IT-tillgångsspårning - Instrumentbräda - Integrerad affärsdrift - Integrerad utvecklingsmiljö - Kapacitetshantering - Konfigurationshantering - Kontrakt / Licenshantering - Kostnadsspårning - Kunskapsbashantering - Lagerhantering - Licenshantering - Makron / mallade svar - Prestandamätningar - Prestandaövervakning - Prioritering - Problemgranskning - Projektledning - Rapportering och analys - Rapportering och statistik - Relationskartläggning - Självbetjäningsportal - Statusspårning - Stöd för biljetthantering - Tillgångsspårning - Undersökningar och feedback - Uppgiftshantering - Varningar / Meddelanden - Versionskontroll - Ändringshantering - Övervakning ## Integrations (98 total) - 3CLogic - AlertOps - Apiiro - Apizee - Apptio Platform - Aria Platform - Armis - BeyondTrust Remote Support - BigID - Bitbucket - Bright Pattern - CG4 Asset Tracking System - CareAR - Checkmarx One - Coda ... and 83 more integrations ## Support Options - E-post / Kundtjänst - Vanliga frågor / Forum - Baskunskap - Telefonsupport - 24/7 (Live-support) - Chatt ## Category - [Program för företagsledning](https://www.capterra.se/directory/30532/business-management/software) ## Relaterade kategorier - [Program för företagsledning](https://www.capterra.se/directory/30532/business-management/software) - [Molnhanteringssystem](https://www.capterra.se/directory/30852/cloud-management/software) - [Apputvecklingsprogram](https://www.capterra.se/directory/30082/application-development/software) - [ERP-system](https://www.capterra.se/directory/9/enterprise-resource-planning/software) - [It-system](https://www.capterra.se/directory/10001/it-management/software) ## Alternativ 1. [Freshdesk](https://www.capterra.se/software/124981/freshdesk) — 4.5/5 (3470 reviews) 2. [Zendesk Suite](https://www.capterra.se/software/164283/zendesk) — 4.4/5 (4090 reviews) 3. [Freshservice](https://www.capterra.se/software/132997/freshservice) — 4.6/5 (792 reviews) 4. [JIRA Service Management](https://www.capterra.se/software/138769/jira-service-management) — 4.5/5 (775 reviews) 5. [SysAid](https://www.capterra.se/software/107225/sysaid) — 4.5/5 (522 reviews) ## Recensioner ### "Good Product" — 4.0/5 > **Preethi** | *6 augusti 2026* | Informationsteknologi och tjänster | Recommendation rating: 9.0/10 > > **Fördelar**: ServiceNow is easy to use and helps manage incidents, service requests, changes, and workflows in one place. I especially like the automation and reporting features, which make it easier to track work, monitor status, and improve overall process efficiency. > > **Nackdelar**: The main thing I like least about ServiceNow is that some advanced features can take time to learn and configure. The interface can also feel a little complex when handling large workflows or multiple modules. > > Overall, my experience with ServiceNow has been good. It helps manage IT processes, assets, incidents, and workflows in an organized way. I find it useful for improving visibility, tracking tasks, and making day-to-day IT operations more efficient. ----- ### "Great Customer Ticketing Solution" — 4.0/5 > **Andrew** | *27 februari 2026* | Försäkring | Recommendation rating: 8.0/10 > > **Fördelar**: It has a great user interface that is very easy to manipulate and learn from an end user perspective. It has a ton of customizable options available. > > **Nackdelar**: When extracting from the old existing Remedy platform it was a bit tricky to get it to fully integrate. > > Overall I would say I am pretty happy with it. I loved how it allow easy ticket escalation and allowed collaboration with other departments. ----- ### "Valuable enterprise platform" — 5.0/5 > **Edwin** | *29 juli 2026* | Finansiella tjänster | Recommendation rating: 7.0/10 > > **Fördelar**: What I liked most about ServiceNow is how it brings many IT and business processes into one centralized platform. The workflow automation features are very powerful because they reduce repetitive manual tasks and help teams work more efficiently special for a strong bank as us. I especially like the AI capabilities, such as AI-assisted ticket categorization, knowledge recommendations, and automation suggestions that help employees resolve issues faster. The platform also provides strong reporting and dashboards, making it easier to understand service performance and identify areas for improvement. Security controls, role-based access, and audit tracking give confidence that sensitive business information is protected. The ability to customize workflows without heavy development effort is another strong advantage. ServiceNow continues to improve with regular updates, new features, and better automation tools that help organizations modernize their operations. > > **Nackdelar**: The biggest challenge with ServiceNow is that it can become complex and expensive, especially for smaller organizations. Setting up workflows, integrations, and custom modules often requires experienced administrators or developers. While the platform offers many features, the large number of options can make it overwhelming for new users. Some configurations require significant time and testing to make sure updates do not affect existing processes. Documentation is available, but sometimes finding the exact information needed can take time because of the size of the platform. Customer support quality can also depend on the support plan and the complexity of the issue. The user interface has improved over time, but some areas still feel less intuitive compared with newer cloud applications. More simplified setup options would make adoption easier. > > My overall experience with ServiceNow has been positive because it provides a complete solution for managing IT services, automation, and business workflows. The platform helps teams improve efficiency by automating approvals, routing requests, and managing incidents in a structured way. Features like AI-powered assistance, virtual agents, and intelligent recommendations help reduce response times and improve user experience. The chat communication features are useful because employees can quickly submit requests and receive updates without needing to understand complex IT processes. ServiceNow also helps organizations maintain better security practices through access controls, monitoring, and detailed records. Regular patches and platform updates show that the product continues to evolve. While the learning curve and cost can be challenging, the long-term benefits in productivity, visibility, and process improvement make ServiceNow a valuable enterprise platform. ----- ### "A decent product with a couple of connectivity issues" — 3.0/5 > **Tom** | *29 mars 2026* | Informationsteknologi och tjänster | Recommendation rating: 2.0/10 > > **Fördelar**: ServiceNow puts me in touch with our IT support team usually relatively quickly. It has a very convenient Microsoft Teams plugin. > > **Nackdelar**: Whilst using ServiceNow, I do have connectivity issues occasionally where, I receive messages stating the conversation has timed out. > > Overall ServiceNow is a good product and puts me in touch with the right people. However the only downside for me is the connectivity issues on occasions. ----- ### "ServiceNow – Grows on You" — 5.0/5 > **Norbert** | *21 augusti 2025* | Informationsteknologi och tjänster | Recommendation rating: 10.0/10 > > **Fördelar**: ServiceNow enables fast and transparent management of tickets and workflows. The interface is intuitive, and reporting tools are very useful for daily operations. It also integrates easily with other systems like Salesforce CRM for example > > **Nackdelar**: ServiceNow has a relatively high entry level in my opionion. Setting it up and understanding advanced features takes time and expertise. New users may feel overwhelmed by the number of options and the complexity of the interface. > > ServiceNow is a solid and reliable system that I use daily. It helps organize work, automates many processes, and supports team efficiency. Despite the initial learning curve, it becomes a very convenient tool over time. ----- Page: 1 / 16\ Nästa: [Next page](https://www.capterra.se/software/152871/servicenow?page=2) ## Links - [View on Capterra](https://www.capterra.se/software/152871/servicenow) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | ko | | | nl | | | nl-BE | | | pt | | | pt-PT | | | sv | | ----- ## Structured Data