Vem använder Goody?

Hospitality, Pharmacies, Retail, Beauty & Salon.

Vad är Goody?

Many businesses still struggle to define who their customers are. Without that knowledge, businesses rely on expensive third-party programmes or research to dictate their strategy. Goody solves that, at a fraction of the cost compared to traditional CRM or coalition loyalty programs. We do this, by providing retailers with simple, integrated tools to create their own loyalty and engagement program. These tools are automated and provide retailers with a consolidated view of their customer base.

Goody Detaljer

Goodycard

http://www.goodycard.co.nz

Grundad 2014

Goody prisöversikt

Se prissättningsplaner

Goody har ingen gratisversion men erbjuder en gratis testversion. Goodybetald version börjar på 70,00 US$/månad.


Startpris

70,00 US$/månad Se prisdetaljer

Prissättningsdetaljer

Starting from just $70 per month, billed annually

Gratis version

Nej

Gratis provperiod

Ja

Goody deployment and support

Support

  • 24/7 (Live-support)
  • Kontorstid
  • Online

Spridning

  • Moln, SaaS, webb
  • Installerad - Windows
  • Mobil – iOS Native
  • Mobil – Android Native

Utbildning

  • I person
  • Live online
  • Webinarier
  • Dokumentering

Goody Funktioner

  • Aktivitetsspårning
  • Belöningshantering
  • Bonuskort
  • CRM
  • Lojalitetsprogram
  • Medlemskapsledning
  • Medlemsportal
  • Presentkorthantering
  • Referrarspårning

Visa hela listan med Kundlojalitetsprogram

  • Belöningshantering
  • CRM
  • Lojalitetskortsystem
  • Lojalitetssystem utan kort
  • Medlemskapsledning
  • Medlemsportal
  • Presentkortsystem
  • Rabatthantering
  • Referrarspårning
  • Spårning av kundaktivitet

Visa hela listan med Lojalitetsprogram

Goody Alternativ

Fler Goody-alternativ

Goody Recensioner

Läs alla recensioner

Helhetsbetyg

4,4/5

Average score

Enkel användning 4,4
Kundservice 4,4
Funktioner 4,2
Valuta för pengarna 4,3

Granska programvara

Share your experiences with other software buyers.

Che C.
Sales And Marketing Specialist
Detaljhandel, 11-50 anställda
Har använt programvaran för: 1 + år
  • Helhetsbetyg
    5 /5
  • Enkel användning
    5 /5
  • Funktioner och funktionalitet
    5 /5
  • Kundtjänst
    5 /5
  • Valuta för pengarna
    5 /5
  • Sannolikhet att rekommendera
    10/10
  • Recensentens källa 
  • Recenserad den 2018-10-10

"A Simple, flexible CRM system for Point of Sale"

Kommentarer: Goody is easy to install and administer. If ever there is or was a problem I know I can talk to someone on the phone or via chat immediately. I've never been treated like a 'stupid user'. Love goody.

Fördelar: We liked that our loyalty scheme was able to go fully digital.

Nackdelar: Of course it could always be cheaper, but the price as it stands is completely reasonable for the product.

  • Recensentens källa 
  • Recenserad den 2018-10-10
Shannay H.
Office Manager
Mattillverkning, 201-500 anställda
Har använt programvaran för: 2 + år
  • Helhetsbetyg
    4 /5
  • Enkel användning
    4 /5
  • Funktioner och funktionalitet
    4 /5
  • Kundtjänst
    1 /5
  • Valuta för pengarna
    4 /5
  • Sannolikhet att rekommendera
    7/10
  • Recensentens källa 
  • Recenserad den 2018-05-09

"Customer Service is appalling. Out of 3 questions in 12 months, I've had 1 answer."

Kommentarer: Hopefully more customers passing through the store

Fördelar: Ability to provide loyalty points to our customers. Has the functionality to do reports on the computer.

Nackdelar: Unless you know how it works, it's not that user-friendly to the staff who have no tech savvy. Changes to the tablet confuse the older generation customers.

Leverantörssvar

av Goodycard om 2018-05-15

Hi Shannay, thanks so much for your response.

We take your comments extremely seriously, and we're committed to ensuring each and every customer has a positive experience. We've taken your support comments on board, and we're looking to improve this area of our business over the next two months, including hiring more staff to ensure our customers are well looked after. I¿ll be taking a look at past support queries to better understand why it took so long to reply to your support ticket. Yet again, thanks so much for taking the time to submit this review, as we'd love to turn this back into a 10/10!

Kind regards,

Rory Moss,
Marketing Manager

  • Recensentens källa 
  • Recenserad den 2018-05-09
Suzy M.
2IC Kindergarten teacher
Utbildningsförvaltning, 2-10 anställda
Har använt programvaran för: 2 + år
  • Helhetsbetyg
    5 /5
  • Enkel användning
    5 /5
  • Funktioner och funktionalitet
    3 /5
  • Kundtjänst
    5 /5
  • Valuta för pengarna
    5 /5
  • Sannolikhet att rekommendera
    5/10
  • Recensentens källa 
  • Recenserad den 2021-01-01

"Feedback"

Kommentarer: Good

Fördelar: It's easy to use and you dont need to keep the card handy

Nackdelar: It's not used in many places so more accessibility would be beneficial

  • Recensentens källa 
  • Recenserad den 2021-01-01
Shannay H.
Office Manager
Mat och dryck, 1 001-5 000 anställda
Har använt programvaran för: 2 + år
  • Helhetsbetyg
    3 /5
  • Enkel användning
    4 /5
  • Funktioner och funktionalitet
    3 /5
  • Kundtjänst
    1 /5
  • Valuta för pengarna
    3 /5
  • Sannolikhet att rekommendera
    5/10
  • Recensentens källa 
  • Recenserad den 2019-03-12

"Goody review 2019"

Kommentarer: Customer service can most definitely be improved considering the cost. Overall customers are happy when they are able to redeem their points and since it's managed by an app as opposed to being done manually by myself it's a good thing to have.

Fördelar: Relatively easy for customers to navigate in store on the tablet

Nackdelar: Not as easy on the app for smart phones - not even I use the phone app

Leverantörssvar

av Goodycard om 2019-07-19

Hi Shannay,

We're deeply sorry you haven't had the most positive experience with our support services. We immediately arranged for a support contact to touch base and address any concerns you had.

Regarding the app, it's in use by over 100k people, so we feel it's a fairly important part to sign up and point balance reminders.

Thanks for the review, and we'll be making sure you have the necessary support services you need, as clearly based on the review, there are things we can improve.

Appreciate the feedback.

Kind regards,

Rory Moss
General Manager

  • Recensentens källa 
  • Recenserad den 2019-03-12
Jusmena K.
Owner
Har använt programvaran för: 1 + år
  • Helhetsbetyg
    4 /5
  • Enkel användning
    4 /5
  • Funktioner och funktionalitet
    4 /5
  • Kundtjänst
    3 /5
  • Valuta för pengarna
    3 /5
  • Sannolikhet att rekommendera
    Ej betygsatt
  • Recensentens källa 
  • Recenserad den 2018-05-09

"Consistent"

Fördelar: That's its easy to use, and you only need one card for many site, therefore more people are inclined to use it because it doesn't feel like another card

Nackdelar: Doesn't link yet to the pos but this could change in the future. No one comes to see us at the cafe so the customer service could improve

Leverantörssvar

av Goodycard om 2018-05-15

Hi Jusmena,
Firstly, thanks so much for your review! We really appreciate this.
Looking at your account you currently operate the check-in model. If you¿d like to start incentivising customers for dollars spent, we can totally do this! We do have a number of POS integrations, but it depends on what you currently operate.
We also have a check-in version which should work on your POS device, pending your PC is above windows XP.
Unfortunately, we don¿t do on-site visits any more, as the system has become very simple to operate. It¿s much easier to call you at a time that suits if you prefer?
Yet again, thanks for taking the time to review us, and do let us know if you like to whitelabel (customise) your apps or investigate POS options.
Kind regards,
Rory Moss
Marketing Manager

  • Recensentens källa 
  • Recenserad den 2018-05-09