FixMe.IT

Simple and Fast Connection

Kommentarer: It has been good, its a good product. The only draw back is the pricing structure, as others offer a scaled back speed at a free price. For some of the features its a great product to consider. Love the ability to create a custom installer, which makes the image of our company better.

Fördelar:

Having used and still using many remote connection and management software providers, FixMe has been one that seems to work when others won't. Its fast, and simple. The remote reconnect after startup is great. Some others will not do this and requires someone at the other end to restart the software. The price and the speed of connection is worth it. The custom logo you can add to the install page is a nice feature.

Nackdelar:

If you are not using it often, and can seem expensive. Its billed monthly regardless if you are using it. Its based on technician, so if you have 3 people, you will need to have 3 licenses to all be working at the same time.

It just works

Kommentarer: Remote access to our devices

Fördelar:

It is easy to set up and deploy. It is easy for users to install.

Nackdelar:

I did not see any cons with this software.

FixMe.IT is a simple and stable support tool

Kommentarer: The main benefit of this software is that it allows us to provide remote assistance to our clients. It is an easy software to configure, where users can access it from the client version and we can access it from the expert version.

Fördelar:

FixMe.IT is a really easy to use and configure application. What I like the most is that it has two applications, a client version and an expert version. The video quality when sharing the screen is very stable.

Nackdelar:

The only thing I dislike about this software is that it is only available for Windows. I would like FixMe.IT to release a version for Linux.

Strong Remote Management App - good balance of features for price

Kommentarer: Overall, it's fast, simple, lightweight and good for get at this cost point.

Fördelar:

Fixme is a simple and basic remote access tool that we use daily for unattended support to our end users. I like that you can have separate accounts should you want to have personal devices not available to the rest of my staff. It's easy and fast for one-off remote sessions and you can white-label a custom page for your end-users to keep your brand flowing through the remote experience. Deployment is simple and effective. The chat feature is also nice. With this basic feature set, it would easily be replaced by most bulit-in RMM tools.

Nackdelar:

Although it has multi-monitor support, it's frustrating to always guess which monitor and sometimes does not reset correctly. I do like the chat feature, but it only stays on the end-user screen while you are connected with fixme. Which means you lose the dialog if you have to close out but your end-user has stepped away. It has a file transfer feature so you can send a file to the remote computer, but it would be very helpful to reverse the process and be able to send a file from the session back to the tech.

Great product!

Fördelar:

FixMe.IT is very easy to use and straight forward. I have never had any issues using this software. The costs are very reasonable compared to other products. This software has all the features I need.

Nackdelar:

Additional costs per seat. Other than that I do not have any other cons.