--- description: Få detaljerad information om Crisp, dess användbarhet, funktioner, pris, fördelar och nackdelar från verifierade användarupplevelser. Läs recensioner och upptäck liknande verktyg på Capterra Sverige. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Crisp: Pris och betyg 2026 - Capterra Sverige --- Breadcrumb: [Hem](/) > [Programvara för live-chatt](/directory/30797/live-chat/software) > [Crisp](/software/151292/crisp) # Crisp Canonical: https://www.capterra.se/software/151292/crisp Page: 1 / 7\ Nästa: [Next page](https://www.capterra.se/software/151292/crisp?page=2) > En allt-i-ett-plattform för flerkanalskommunikation, för att förbättra kundrelationer. > > Verdict: Rated **4.6/5** by 147 users. Top-rated for **Sannolikhet att rekommendera**. ----- ## Overview ### Vem använder Crisp? Över 100 000 företag använder Crisp för att prata med sina kunder, öka konverteringen och kundnöjdheten. ## Quick Stats & Ratings | Metric | Betygsättning | Detail | | **Totalt** | **4.6/5** | 147 Recensioner | | Enkel användning | 4.5/5 | Based on overall reviews | | Kundtjänst | 4.5/5 | Based on overall reviews | | Valuta för pengarna | 4.5/5 | Based on overall reviews | | Funktioner | 4.4/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Sannolikhet att rekommendera) | ## Om leverantören - **Företag**: Crisp - **Location**: Nantes, Frankrike - **Founded**: 2015 ## Commercial Context - **Startpris**: 45,00 US$ - **Pricing model**: (Free version available) (Gratis provperiod) - **Target Audience**: Egenföretagare, 2–10, 11–50, 51–200 - **Deployment & Platforms**: Moln, SaaS, webb-baserat, Mac (Desktop), Windows (Desktop), Android (mobil), iPhone (mobil), iPad (mobil) - **Supported Languages**: engelska, finska, franska, japanska, kinesiska, nederländska, polska, portugisiska, ryska, spanska, turkiska, tyska, ungerska - **Available Countries**: Albanien, Andorra, Argentina, Armenien, Australien, Belgien, Bolivia, Brasilien, Bulgarien, Chile, Colombia, Danmark, Ecuador, El Salvador, Estland, Falklandsöarna, Fiji, Filippinerna, Finland, Frankrike and 66 more ## Funktioner - AI / maskininlärning - Alerts/Escalation - Anpassning - Anpassningsbar branding - Automatiserad routing - Automatisering av marknadsföring - Automatisk respons - Autoresponders - CRM - Chatbot - Chatt och meddelanden - Delade inkorgar - Feedback-hantering - Fjärråtkomst / kontroll - Flera kommunikationskanaler - Fleranvändarsamarbete - Flerkanalig datainsamling - Flerspråkig - Geotargeting - Hantering av servicenivåavtal (SLA) - Interaktionsspårning - Kontaktledning - Kundchatt i realtid - Kunddatabas - Kundtjänst - Kunskapshantering - Lead-distribution - Lead-kvalificering - Lead-upptagning - Livechatt - Makron / mallade svar - Mallhantering - Mobilåtkomst - Mänsklig överlämning - Naturlig språkbehandling - Offline-formulär - Prioritering - Proaktiv chatt - Rapportering och analys - Real-Time Monitoring - Realtidschatt - Samarbetsverktyg - Självbetjäningsportal - Skärmdelning - Transkript/chatthistorik - Tvåvägs ljud och video - Undersökningar och feedback - Videochatt - Videokonferense - Överföringar / dirigering ... and 7 more features ## Integrations (30 total) - Adobe Commerce - Aircall - HubSpot CRM - Instagram - JIRA Service Management - Jira - Joomla - Klaviyo - Linear - Mailchimp - Make - Pipedrive - PrestaShop - Ringover - Salesforce Platform ... and 15 more integrations ## Support Options - E-post / Kundtjänst - Vanliga frågor / Forum - Baskunskap - Telefonsupport - 24/7 (Live-support) - Chatt ## Category - [Programvara för live-chatt](https://www.capterra.se/directory/30797/live-chat/software) ## Relaterade kategorier - [Programvara för live-chatt](https://www.capterra.se/directory/30797/live-chat/software) - [Enhetlig kommunikationsprogramvara](https://www.capterra.se/directory/31035/unified-communications/software) - [Mailhanteringssystem](https://www.capterra.se/directory/30553/email-management/software) - [Program för kundkommunikation](https://www.capterra.se/directory/31002/customer-communications-management/software) - [Kunskapsbasprogramvara](https://www.capterra.se/directory/32454/knowledge-base/software) ## Alternativ 1. [Freshdesk](https://www.capterra.se/software/124981/freshdesk) — 4.5/5 (3412 reviews) 2. [Slack](https://www.capterra.se/software/135003/slack) — 4.7/5 (24071 reviews) 3. [LiveAgent](https://www.capterra.se/software/102188/liveagent) — 4.7/5 (1758 reviews) 4. [LiveChat](https://www.capterra.se/software/62194/livechat) — 4.6/5 (1719 reviews) 5. [Tidio](https://www.capterra.se/software/144040/tidio-chat) — 4.7/5 (590 reviews) ## Recensioner ### "Swedish non-profit with 2-3 agents 🇸🇪💙" — 5.0/5 > **Stefan** | *25 mars 2025* | Utbildningsförvaltning | Recommendation rating: 10.0/10 > > **Fördelar**: The UX, the chatbox, the price-model (compared to competitors that charges per agent from 1st agent), the support, the Slack integration, the app. It's been working very smooth for us. > > **Nackdelar**: That we didn't implement it earlier and used Facebook Business Messenger chat (that sucks so hard). > > Simple and smooth on-boarding. Auto setup with DNS-settings etc. Very impressive. Love the product. ----- ### "Great Product" — 5.0/5 > **Simon** | *25 mars 2024* | Informationsteknologi och tjänster | Recommendation rating: 10.0/10 > > **Fördelar**: Crisp is easy to setup and get started with. The chat is great and the surrounding features like the chat bot and the various integrations make it even greater. The live translation can be very handy sometimes. > > **Nackdelar**: The language detection of the live translation is not always perfect but you can change it manually so no big deal. > > We have a great experience with Crisp. The tool is awesome, the support team very reactive if you need anything. What more can we ask for? ----- ### "Winning tool - Crisp.chat" — 5.0/5 > **Leandi** | *30 mars 2026* | Fritid, resor och turism | Recommendation rating: 10.0/10 > > **Fördelar**: An amazing chat and communication tool, allowing a multitude of customized plugins to come into their workspace safely. They are quick to action bugs and their support is fantastic when any issues are raised. As with any other tool, it's a learning curve but the Crisp team has made this so easy to go from old school tree-branch methods and a bunch of if statements to bring in AI and handle these scenarios seemlessly. It's value for money already bringing us a 40% reduction in queries (and increasing) due to their AI handling mundane queries obo our agents. > > **Nackdelar**: Cons we faced: 1. The search function can't identify exact matches yet, so if you're looking to search for an order ID or a specific string of text, it either won't find it, or it will bring back what it might be. \*Search doesn't work perfectly yet but we know the team is working on this. 2. There is no way to see what an Agent was up to exactly during their day, log on / idle / log out + unique conversations handled vs resolved, etc. How many queries are inbound (that comes in from a client) VS outbound (that we created). 3. Unable to extract raw data when doing an export via analytics - only topline numbers come through (almost like Power BI where you decide what underlying information the users are allowed to see when they export their report) This caused some headaches when our QC teams needed the session ID's to review the Agents and their ratings. For this, we had to build a custom data warehouse to host all our crisp conversations which allowed our data team to build the reporting our business requires. The downside to this is that we don't match the Crisp analytics because the underlying goals are different. Example, we would want to see if Agent X reached their daily target "today" and even if they did, it won't show in case Agent X resolved a query that was received last night - it will only reflect on the previous day's data for Agent X which leaves a gap. > > Overall great and highly recommend this to anyone looking for an omnichannel solution where AI will most certainly bring relief to your team where high volume queries are things a system can handle without agent involvement since the data sits in your backend system. Crisp team is innovative, creative, and their support is wonderful. ----- ### "Crisp - doesn't send all of our responses, support team doesn't care" — 1.0/5 > **Alex** | *7 oktober 2024* | Datormjukvara | Recommendation rating: 0.0/10 > > **Fördelar**: Its cost effective, but not much else to like about it. > > **Nackdelar**: Crisp often doesn't send our support team's responses to our users, and when we bring this up with them it takes a lot of arguing and persistence for them to finally fix it. This causes our customers to think we've ignored them, its a really big problem, especially when we're trying to offer great custom support. > > Terrible customer support, they seem to not care at all for their users. ----- ### "Been using crisp for a year" — 4.0/5 > **Lydie** | *20 juni 2025* | Personalavdelning | Recommendation rating: 7.0/10 > > **Fördelar**: What I love the most is the UX design and the support availability, the fair pricing too It's very helpful for our team > > **Nackdelar**: Some issues with our proxy (Crisp is not shown to every user) - No possibilities to put a form in the "contact us" in the footer of our helpdesk - The stats need more info like first response, users who contact us the most... - No product tour - No banner to announce something to our users > > I would say it's good if you're looking an easy way to manage support tickets thanks to a great UX/UI ----- Page: 1 / 7\ Nästa: [Next page](https://www.capterra.se/software/151292/crisp?page=2) ## Links - [View on Capterra](https://www.capterra.se/software/151292/crisp) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | | sv | | ----- ## Structured Data