Vad är Drift?
Drift helps businesses connect with people at the right time, in the right place, with the right conversation. Using our AI-powered Conversation Cloud, businesses can personalize experiences that lead to more quality pipeline, revenue, and lifelong customers.
Vem använder Drift?
Drift creates online experiences that put buyers and customers first, so businesses can meet them at the right time, at the right place, and engage them in the right conversation.
Var kan Drift användas?
Moln, SaaS, webb-baserat, Android (mobil), iPhone (mobil)
Om leverantören
- Drift
- Belägen i Boston, USA
- Grundades 2015
- 24/7 (Live-support)
- Chatt
Du kanske också gillar...
Qualified
LiveChat
Freshchat
Zoho Desk
Om leverantören
- Drift
- Belägen i Boston, USA
- Grundades 2015
- 24/7 (Live-support)
- Chatt
Drift videor och bilder
Jämför Drift med liknande produkter
Funktioner i Drift
Drift Hitta alternativ 2021 - Capterra Sverige
Recensioner av Drift
Rob C.
Övervägda alternativ:
Expensive but awesome
Kommentarer: With two substantially different audiences being targeted by our business, and a general need to do a better job of quickly connecting with promising leads, we've been quite pleased so far with Drift. We've already had several great opportunities arise thanks to the tool, and still have a large number of new bots to roll out, plus refinements to make based on our learnings from using the tool. As a supplement to our other inbound marketing efforts, I foresee chat through Drift being a substantial asset for a long while to come.
Fördelar:
With Drift, you can create customized chat experiences for users based on all sorts of criteria - the page they're on, the number of times they've visited, the channel they used to get to your site - and to target specific businesses with targeted messaging. Building the chat flows (Drift calls them "Playbooks") is generally quite easy, allowing you to quickly build out new bots once you get a hang of the platform. Drift also includes support chat built right into the product, meaning every time I get stuck, I'm able to reach out and get a hand from one of their product experts right away.
Nackdelar:
We haven't been using Drift for that long, and there have already been a number of instances where I or one of the other users in the company have attempted to do something that seems obvious, only to find out the tool doesn't allow us to do so. We're always told that a feature request has been submitted, but there's no way to know how long it will take before we get whatever little tweak we're looking for in order to provide a smoother, more pleasant chat experience on our site.
Svar för Drift
för 2 år sedan
Hi Rob, Thanks for taking the time to share all of this detail. It's really helpful. Our feature request process is something we're improving this quarter, I agree this has not been the best experience to date. Thanks again for sharing, and if we can be helpful to you with you 2020 plans, please let us know how we can support you! All the best - Julie Hogan, VP - Customer Experience
Verifierad recensent
Övervägda alternativ:
Drift-The new way of conversational marketing!
Kommentarer: Overall I can say we are satisfied with their services. It ultimately filters genuine leads from the universal traffic on the website and that too with high buying intent. Chat bot, Playbooks, Analytics and Integrations are just icing on the cake.
Fördelar:
-Playbooks- Setting up of chat bot and customizing it based on the page and target market becomes very easy with drift's playbook feature. You can very easily set up chat bot and start receiving genuine leads. -Analytics and Integrations- The deep analysis of the tool always keeps you on your toes and helps in pointing out various scope for improvement. You can also measure the efficiency of your chat agents as well. Also, it provides integration with your marketing CRM as well for lead handling purpose. -Customer Service- You are facing any issue with drift? Do not worry. Customer service is just a chat ping away. They are always attentive and help you proactively
Nackdelar:
-Price- This was the main concern while evaluating various chat tools. Drift is follows a premium pricing which might not make it suitable for Small businesses. -No Forms- Drift takes pride on omitting the forms from the chat and enabling their conversational way of marketing. I think, they should make that optional. They should forms as well. -They should also have a feature in which chat transcripts can be emailed as well.
Svar för Drift
för 12 månader sedan
Hi there, Thanks for taking the time to write such a thoughtful review for Drift! It sounds like you're having a great experience on the product and we're thrilled to hear it. We'll absolutely take your feedback into account and hope you continue to provide us feature suggestions in the future. - Sarah Haberman, Senior Customer Advocacy Manager
Verifierad recensent
Övervägda alternativ:
A solid component in your marketing automation strategy
Kommentarer: Overall, I think it's a great tool
Fördelar:
I really loved how super easy Drift is to both implement and use as chatbot tool (that does way more than that) we've rolled it out for our SDRs to be able to capture leads and respond to any presales questions quickly. and the integration with Hubspot and salesforce makes it really easy to not only capture but also to personalise our response as a part of our overall marketing automation strategy.
Nackdelar:
- it's not cheap - the stage that you'd be importing the lead into Sales Cloud (SFDC CRM) can be tricky as the definition of stages aren't really aligned.
Svar för Drift
för 3 veckor sedan
Hi, thanks for taking the time to review your experience with Drift and sharing your feedback on how we can improve our lead importing! - Sarah Haberman, Senior Customer Marketing Manager
Verifierad recensent
Övervägda alternativ:
Drift could be Intercom, but it isn't...
Kommentarer: We decided to use Drift as means to provide support, but once we grow bigger than a single user, we'll have to move to a better platform.
Fördelar:
We use Drift as an in-app messaging platform and it's decent at that. We considered using it for marketing automation, customer engagement and on-boarding, but it doesn't cut it.
Nackdelar:
Even as an in-app messaging platform for support, there's room for improvement. A few months ago, they removed the option to "close a conversation" (which is essentially used to close a "support ticket"). For whatever reason, they think that it should be more like Whatsapp with an endless list of conversations that you can "archive". Only conversations sometimes come back (not because of new messages), they are sorted wrong so you may miss conversations with new messages, and you don't always get real time notifications in the mobile app.
Svar för Drift
för 2 år sedan
Hi there, Thank you so much for taking the time to share this. I'm sorry we haven't delivered on what you expected from us. I'm more than happy to chat live and learn more about how we can make your experience better. Feel free to reach out at [email protected] All the best, Julie Hogan, VP - Customer Experience
Mark A.
Övervägda alternativ:
I use the free version for my consultancy
Kommentarer: I have a side-hustle consultancy, and needed a way for my website visitors to get in touch. This was a really simple, free solution.
Fördelar:
Really simple setup, haven't had to touch a thing since implementing it.
Nackdelar:
Having to switch between the app and the browser for different functionality - either have it all in app or dont.
Svar för Drift
för 2 månader sedan
Hi Mark, glad to hear you got Drift up and running without a hitch. Appreciate your feedback on our app vs. browser functionality I'll make sure this gets in the right hands. Thanks for your review! - Sarah Haberman, Senior Customer Marketing Manager
