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Vad är Brand24?

Brand24 är en enkel, prisvärd och tillförlitlig lösning för övervakning av sociala medier. Det hjälper företag i alla storlekar att hitta och analysera konversationer på internet om sina varumärken, produkter och konkurrenter. Brand24 ger sina användare möjlighet att hålla sig uppdaterade om vad som sägs om deras verksamheter på internet så att de kan fatta datadrivna beslut. Det hjälper dem också att förhindra sociala mediekriser, få kundinsikter, hitta potentiella kunder på internet, kartlägga hur effektiva deras kampanjer är och identifiera viktiga influencers.

Vem använder Brand24?

Brand24 vänder sig till små och medelstora varumärken över hela världen för att identifiera och analysera konversationer på internet som är relevanta för deras verksamhet för att få kundinsikter, öka kundnöjdheten och försäljningen.

Var kan Brand24 användas?

Molnbaserad
På plats

Om leverantören

  • Brand24
  • Belägen i Wroc¿aw, Polen
  • Grundades 2011

Support för Brand24

  • Telefonsupport
  • Chatt

Tillgängliga länder

Amerikanska Jungfruöarna, Anguilla, Antigua och Barbuda, Argentina, Aruba och 70 andra

Språk

danska, engelska, finska, franska, indonesiska och 10 andra

Prissättning av Brand24

Startpris:

119,00 US$/månad
  • Erbjuder en gratis provperiod
  • Ingen gratisversion

Brand24 har ingen gratisversion men erbjuder en gratis testversion. Brand24betald version börjar på 119,00 US$/månad.

Prisplaner få en gratis provperiod

Om leverantören

  • Brand24
  • Belägen i Wroc¿aw, Polen
  • Grundades 2011

Support för Brand24

  • Telefonsupport
  • Chatt

Tillgängliga länder

Amerikanska Jungfruöarna, Anguilla, Antigua och Barbuda, Argentina, Aruba och 70 andra

Språk

danska, engelska, finska, franska, indonesiska och 10 andra

Brand24 videor och bilder

Brand24 Programvara- 1
Brand24 Programvara- 2
Brand24 Programvara- 3
Brand24 Programvara- 4
Brand24 Programvara- 5
Visa 6 till
Brand24-video
Brand24 Programvara- 1
Brand24 Programvara- 2
Brand24 Programvara- 3
Brand24 Programvara- 4
Brand24 Programvara- 5

Funktioner i Brand24

  • Anpassningsbara rapporter
  • Engagemangsspårning
  • Flerkanalig datainsamling
  • Hashtag Tracking
  • Influencerspårning
  • Instrumentbräda
  • Integration av sociala medier
  • Kampanjanalys
  • Kampanjhantering
  • Konkurrensanalys
  • Konkurrentövervakning
  • Kontaktledning
  • Kontrollera recensioner
  • Kundengagemang
  • Kundupplevelseshantering
  • Målgruppsinriktning
  • Nyckelordsspårning
  • Presskontroll
  • Projektledning
  • Rapportering och analys
  • Rapportering och statistik
  • Real-Time Notifications
  • Rykteshantering
  • Samarbetsverktyg
  • Sentimentanalys
  • Svarshantering
  • Sök / filtrera
  • Trendanalyser
  • Upptäckt av influenser
  • Varumärkesspårning
  • Visuell analys
  • Övervakning
  • Övervakning av sociala medier

Brand24 Hitta alternativ 2021 - Capterra Sverige

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Meltwaters omfattande verktyg för övervakning av sociala medier hjälper dig att djupdyka i plats- och målgruppsspecifika sociala data, på global nivå.
Gör konsumentsegmentering och kulturella insikter centrala för din strategi.
YouScan är exakt och smart och hjälper företag att lyssna på sociala medier och få visuella insikter för att fatta beslut med stöd av data. Lär dig mer om YouScan
Facelift Cloud gör det snabbt och enkelt att övervaka sociala medier för omedelbara reaktioner och optimal resultatrapportering och optimering.
Komplett lösning för övervakning av webben och sociala medier för att hantera omnämnanden av ditt varumärke.
Reputation ger dig en 360-graders översikt över ens rykte på internet så man effektivt kan hantera recensioner, affärsannonser, sociala medier och kundundersökningar

Recensioner av Brand24

Medelpoäng

Totalt
4,7
Enkel användning
4,7
Kundservice
4,8
Funktioner
4,4
Valuta för pengarna
4,5

Recensioner efter företagsstorlek (antal anställda)

  • <50
  • 51-200
  • 201-1 000
  • >1 001

Hitta recensioner efter betyg

5
76%
4
20%
3
4%
2
1%
Jakub
Jakub
Web Analyst i Polen
Verifierad LinkedIn-användare
Marknadsföring och reklam, 201‒500 anställda
Har använt programvaran för: 1 + år
Recensentens källa

(not only) For monitoring global brand mentions

5,0 för 3 år sedan

Fördelar:

Among many pros, I love most its analytics features and customer support. You can literally ask for anything about web monitoring, and they do that for you. And you can ask about anything else, and they still will try to help you! It's powerful, reliable, comprehensive tool. It has been used in all companies I have worked for; once I recommended it, once I decided to choose B24 and managed it, once it had already been there.

Nackdelar:

Their pricing tiers, I guess. Not all features are available in all plans, and you are limited by keywords. It's not a problem in English, but in languages with many word variants (e.g. because of inflection for person), it's a real issue.

Svar för Brand24

för 3 år sedan

Thank you, Jakub, for your feedback!

Diego
Digital Manager i Colombia
Mat och dryck, 201‒500 anställda
Har använt programvaran för: 1-5 månader
Recensentens källa

One of the best for social monitoring

4,0 för 4 månader sedan

Kommentarer: The platform is great for conducting social media listening and directly report on positive or negative mentions.

Fördelar:

Easy to use, clear metrics and the fact they scan the majority of consumer places on the internet.

Nackdelar:

They could add a module to easily map competitors and compare digital conversation vs them. I know there is a way, through projects, but is not the best UX / UI way to do it.

Dominika
CEO i Polen
Konsthantverk, Egenföretagare
Har använt programvaran för: Gratis provperiod
Recensentens källa

Maybe my company is too small, maybe it's smth else

2,0 för 2 år sedan

Kommentarer: Bad. Wasted time. I didn't get much data, and the UX of the central platform was a bad experience for me.

Fördelar:

I like the energy of the Brand24 stuff. What I mean is the urge to inform users about every new modification, newsletters with hints, case studies etc. Sadly, I think Brand24 has good marketing overall, but this tool is just not as versatile as its team says.

Nackdelar:

First, there was NO data about my page at all. Meanwhile, in other tools, such as Senuto, there was a lot of data about my site and brand to analyze. Maybe I don't know how to use brand24 properly. But this was a big demotivator for me. I've got a lot of e-mails and newsletters (and that was a lot), but with no actual knowledge. I felt helpless a lot.

Javiera
Assistant i Italien
Informationsteknologi och tjänster, 2‒10 anställda
Har använt programvaran för: 1-5 månader
Recensentens källa

I am satisfied

5,0 för 3 månader sedan

Fördelar:

How the data is visualized, the ux is very easy.

Nackdelar:

That I had to specifically ask for historical data.

Kaitlyn
Director of Digital Marketing i USA
Marknadsföring och reklam, 2‒10 anställda
Har använt programvaran för: 1-5 månader
Recensentens källa

I Couldn't Imagine What I Would Miss...

5,0 för 8 månader sedan

Kommentarer: Brand24 has made it incredibly easy to track and respond to mentions, keeping me in the loop about everything. I couldn't imagine everything I would be missing without it. Our clients are always looking to stay on top of every mention, everywhere, whether it's on social media or on one of their customer's blogs and Brand24 is how we get it done!

Fördelar:

I love that I don't miss a single mention anymore!

Nackdelar:

I wish that with the pro version, you could get access to multiple AI generated reports

Katia
Project Manager i Mexiko
Onlinemedier, 11‒50 anställda
Har använt programvaran för: 1 + år
Recensentens källa

It¡s a great tool

5,0 för 7 månader sedan

Kommentarer: I like it a lot, it is my favorite tool of this kind because of the cost-benefit ratio.

Fördelar:

I like that it is easy to use, very intuitive. The graphs it presents are very clear and easy to read.

Nackdelar:

It is very difficult to cancel the service. For people like me who only use it periodically, it is a bit annoying.

Devlin
Director i Sydafrika
Pr och kommunikation, 2‒10 anställda
Har använt programvaran för: 6-12 månader
Recensentens källa

Exceptional customer service

5,0 för 7 månader sedan

Kommentarer: Very happy, and as I say it felt like I was communicating with an internal team member. In the digital age, these guys understand CX.

Fördelar:

The customer service is second to none. Naturally, I engaged all their competitors. While price did put me off the competitors, it was the way in which [sensitive content hidden] interacted with me that ultimately made my decision to work with Brand 24 on an important campaign.

Nackdelar:

Maybe the fact you pay once off and not monthly - those of us from regions with lower exchange rates feel the cost. But I understand it is the industry norm and a security for the business.

Arielle
Director of Marketing i USA
Ideell organisationsledning, 2‒10 anställda
Har använt programvaran för: 6-12 månader
Recensentens källa

Inexpensive social listening tool

4,0 för 7 månader sedan

Fördelar:

Great cost-effective entry point for a non-profit wanting to get into the social listening space. Syncs with all sources we wanted to monitor--online news, FB, IG, tiktok etc. Generous non-profit discount. Account management team is very responsive.

Nackdelar:

I wish there were more customizable notifications and reports. Also tiktok integration can be a little difficult to work with and understand without taking a look deeper into our settings. The thing I would like to see most improved is the tagging feature and its organization within the platform--this would make sorting and reporting easier for our team

Lusi
Social Media Data Analyst i Indonesien
Marknadsföring och reklam, 11‒50 anställda
Har använt programvaran för: 2 + år
Recensentens källa

This tools really helps

5,0 för 7 månader sedan

Kommentarer: Brand24 helps us optimize our time spent with social listening. We don't have to collect mentions manually anymore. It also helps with organization. It has some cool features for filtering and configuring the projects to collect mentions, this will be the most accurate possible. Amazing customer service (thanks Jacob) attention throughout my experience using this platform. Instructions are clear within the platform and its easy to set up and use.

Fördelar:

Help to manage brand performance around competitor the advance analysis helps to coverage all the reports.

Nackdelar:

Nothing, please make a reminder for renewal process one week before this helps a lot to make another budgeting tools plan

Rachel
AVP of Marketing i USA
Finansiella tjänster, 11‒50 anställda
Har använt programvaran för: 1-5 månader
Recensentens källa

Great value and good for small marketing teams

5,0 för 8 månader sedan

Fördelar:

Setting up my first project was simple, and the cost for what I receive is very fair. I appreciate the regular updates, but my favorite feature is the reports. They are perfect for providing media information to our board of directors.

Nackdelar:

I find that news mentions aren't always picked up and I have to add them manually.

Lanie
Digital Marketing Coordinator i USA
Utbildningsförvaltning, 11‒50 anställda
Har använt programvaran för: 6-12 månader
Recensentens källa

Brand24 Review

4,0 för 8 månader sedan

Fördelar:

The ability to see all mentions of our brand in one place, repots and AI insights.

Nackdelar:

That I cannot filter out/block a use without muting the entire site/source.

Janna Vanessa
SDR i Colombia
Informationsteknologi och tjänster, 201‒500 anställda
Har använt programvaran för: 1-5 månader
Recensentens källa

Review on Brand24

5,0 för 6 månader sedan

Kommentarer: It has been a good experience. I am able to track down what is happening on certain topics and it is useful to get information unknown or that comes from various sources

Fördelar:

The information provided, news and requests summarized properly

Nackdelar:

The process on making projects because of the limit on key words

Silvana
SDR CALA - Mexico i Colombia
Informationsteknologi och tjänster, 1 001‒5 000 anställda
Har använt programvaran för: 1-5 månader
Recensentens källa

A useful tool to review American companies

4,0 för 7 månader sedan

Kommentarer: It is a useful tool when you know how to use it and make the most of it, specially when you work with North American companies.

Fördelar:

It helps to have a solid ground to find all the information that is on media for a specific company. That way you can positioned your solutions with knowledge of value.

Nackdelar:

The information for Latin-American companies is not that precise or reliable.

Katie
Social Media Coordinator i USA
Marknadsföring och reklam, 11‒50 anställda
Har använt programvaran för: 1-5 månader
Recensentens källa

Great for Social Listening

4,0 för 8 månader sedan

Fördelar:

My team appreciates the comprehensive monitoring, detailed analytics, and real-time alerts.

Nackdelar:

It's a bit limited compared to other programs

Harish
Business Development Manager i Indien
Verifierad LinkedIn-användare
Konsumtionsvaror, 10 000+ anställda
Har använt programvaran för: 2 + år
Recensentens källa
Källa: GetApp

Monitoring all the online mentions in just one platform!

4,0 för 6 år sedan

Fördelar:

Firstly, what I love the most about this application is its social monitoring capabilities. If someone mentions me, across any social media, I can get to them right away and respond. Not just keeping a close watch on our brands and products, it has also helped us explore business possibilities, insights and improve conversion rates. I found the customer service to be extremely responsive and helpful. Brand24 is very user-friendly, easy to navigate and intuitive, you don’t need a lot of technical knowledge to be a pro at using it! We can compose immense and crisp reports about our brands using this application.I have had very good experience with their customer support team.

Nackdelar:

The application is quite costly, it is not affordable for a small-scale business or for personal use. I found the mobile version too difficult to use as compared to the desktop version. The searchability and analytics features, if improved could make the application perfect. I hope they upgrade the sentiment recognition feature.

Sia
Sia
Miner i Grekland
Verifierad LinkedIn-användare
Har använt programvaran för: 2 + år
Recensentens källa

It is one of the easiest and most effective social media listening tools I have used.

5,0 för 7 år sedan

Kommentarer: Fast results that are easy to comprehend, and customised reports that anyone could easily understand.

Fördelar:

Easy of use, clear sections and way of operation. I like the way the summary is outlined. Also, it collects data from the past - not so many/but compared to others tools, it does a great job.

Nackdelar:

Maybe the fact that not so many user get it from the first time how to add more keywords, after their launch a project. Also, sentiment analysis not so operating in greek language.

Łukasz
Łukasz
Polen
Verifierad LinkedIn-användare
Har använt programvaran för: 1 + år
Recensentens källa
Källa: GetApp

Can't imagine better Client Customer Service

5,0 för 7 år sedan

Fördelar:

I have been working with Brand24 every single day for almost a year. My job is to promote the brand of accessories for mobile phones. I do PR and at the moment I can not imagine working without a social monitoring tool. Brand24 is the best tool of all I have tested so far. It's intuitive, delivers high quality results and I love it!

Nackdelar:

There is some work to do with mobile app. :) Surely the app could be a bit better, but as I know new features are coming.

Anna
Anna
Head of Growth i Polen
Verifierad LinkedIn-användare
Internet, 2‒10 anställda
Har använt programvaran för: Gratis provperiod
Recensentens källa

The best tool to monitor your presence online

5,0 för 5 år sedan

Fördelar:

- with Brand24 you can be up to date with all mentions of your company (or any other word or phrase) on the web; - It is crucial to react as soon as possible to everything that is written about your company on the Internet. This allows you to quickly solve your customers' problems, calm down troublesome discussions, or even find great solutions for your business. All this is possible with Brand24; - apart from a great tool, Brand24 provides a lot of interesting use cases, which can be useful for developing your business; - UI and UX of their tool make using it pleasant and easy; - they often introduce updates, test various solutions to make the product as useful as possible for their users; - aside from that, they have a team of awesome people who are always at your service and are willing to support and help in any case.

Nackdelar:

Literally, I didn't find anything I couldn't like

Verifierad recensent
Verifierad LinkedIn-användare
Internet, 51‒200 anställda
Har använt programvaran för: 1 + år
Recensentens källa

We have had a great experience with Brand 24. They help our clients with brand awareness

5,0 för 7 år sedan

Kommentarer: Our clients gain satisfaction and are able to stay on top of their brand and respond directly to specific comments.

Fördelar:

The reporting is clean and client facing friendly! The reporting is clean and client facing friendly!

Nackdelar:

There is no way to track or identify job posting sights. Maybe sometime in the future.

Ravi
Project Manager i Indien
Verifierad LinkedIn-användare
Bioteknologi, 5 001‒10 000 anställda
Har använt programvaran för: 1 + år
Recensentens källa
Källa: GetApp

Social monitoring is no more an issue; Thanks to Brand24.

4,0 för 7 år sedan

Fördelar:

This application helps you to respond to all those who mention you online. This feature helps you to know those sites wherein you are being mentioned. There is no learning curve as such, though the appearance of all the features may confuse the users in the beginning. However, the customer support team helps a lot during the procedure. They help to keep a regular track of all the pages being managed. Their email alerts are also working brilliantly.

Nackdelar:

It is very costly. There should be a smaller price put for it so that it could be affordable for all. Also, the mobile application does not provide the same level of satisfaction as the desktop version.

Patricia
Patricia
Account Manager
Verifierad LinkedIn-användare
Marknadsföring och reklam, 11‒50 anställda
Har använt programvaran för: 1 + år
Recensentens källa
Källa: GetApp

Best Solution for Social Media Monitoring and Analytics

5,0 för 10 år sedan

Kommentarer: I have been working with Brand24 since their Beta version and I continue to recommend their platform to clients today without hesitation. For me, Brand24 has brought social media monitoring to a whole new level. Its sophisticated yet easy-to-use platform allows you to discover what people are saying about your brand anywhere online, in real time. Engaging in conversations about your brand or product/service category is made easy. Its sentiment analysis of online comments allows you to hop on crucial conversations, be it to respond to a dissatisfied customer or to thank another for their business. Brand24 is also a great tool for discovering new leads by identifying where a business should be promoting their products. Brand24 is hands down the best social media monitoring solution on the market.

Carey
Owner i USA
Pr och kommunikation, Egenföretagare
Har använt programvaran för: 6-12 månader
Recensentens källa

Brand24 is more useful than Google Alerts

5,0 för 3 år sedan

Kommentarer: I have enjoyed Brand24 and if I end up delving into influencer relations as well, I like that I can use it that way too.

Fördelar:

I like that I can easily find media placements for my brand without having to Google 100 different ways. I always miss placements when I Google for them.

Nackdelar:

Once in a while, it will miss a placement.

Svar för Brand24

för 2 år sedan

Thank you for your feedback!

Verifierad recensent
Verifierad LinkedIn-användare
Internet, 2‒10 anställda
Har använt programvaran för: 6-12 månader
Recensentens källa

Good Social Media Explorer

5,0 för 5 år sedan

Fördelar:

-Easy to use dashboard -Keyword tracker allows users to search the entire web and find information on your brand and track their visibility. -The search engine also searches Social media mentions.

Nackdelar:

-Expensive for the service. -Unfortunately, finds other unrelated mentions. -History Search is limited.

Marta
Marta
Verifierad LinkedIn-användare
Har använt programvaran för: 1 + år
Recensentens källa
Källa: GetApp

Great tool

5,0 för 9 år sedan

Kommentarer: I'm a marketing and PR specialist on the dropzone and I've been using Brand24 for 2 years now with some dead periods when the season is off. It lets me monitor not only our brand awareness and opinions that appear online. I also use it to find people who are interested in extreme sports in general.

Fördelar:

Intuitive admin panel, clear rules and outstanding customer service.

Nackdelar:

Lack of recurrent payment. During season i don't have time to monitor each invoice that comes so recurrent payment would be perfect here.

Verifierad recensent
Verifierad LinkedIn-användare
, 11‒50 anställda
Har använt programvaran för: 6-12 månader
Recensentens källa

Very easy to use platform, customer support is responsive and helpful.

5,0 för 7 år sedan

Kommentarer: I'm able to monitor social posts and forums for our brand mentions. Instead of spending time looking for these opportunities, Brand24 finds them for me so that I can spend my time responding to them.

Fördelar:

They definitely find discussions and posts that I would not have found alone. The interface effectively displays a lot of features without feeling cluttered.

Nackdelar:

A fair number of useless hits in between the good ones. Lots of noise to filter. Good value for the money but it would be nice if more keywords were allowed in each pricing tier.