--- description: Få detaljerad information om Faveo Helpdesk, dess användbarhet, funktioner, pris, fördelar och nackdelar från verifierade användarupplevelser. Läs recensioner och upptäck liknande verktyg på Capterra Sverige. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Faveo Helpdesk: Pris och betyg 2026 - Capterra Sverige --- Breadcrumb: [Hem](/) > [Helpdesk-system](/directory/30008/help-desk/software) > [Faveo Helpdesk](/software/147036/faveo-helpdesk) # Faveo Helpdesk Canonical: https://www.capterra.se/software/147036/faveo-helpdesk Page: 1 / 6\ Nästa: [Next page](https://www.capterra.se/software/147036/faveo-helpdesk?page=2) > Ett supportsystem med egen hosting, baserat biljetter i molnet och med en kunskapsbas för företag i alla storlekar. > > Verdict: Rated **4.5/5** by 117 users. Top-rated for **Sannolikhet att rekommendera**. ----- ## Overview ### Vem använder Faveo Helpdesk? En branschagnostisk produkt. Några av de branscher Faveo betjänar inkluderar Utbildning Informationsteknik Bankverksamhet Sjukvård NGO Telekommunikation Större företag Gästfrihet Mat och dryck ## Quick Stats & Ratings | Metric | Betygsättning | Detail | | **Totalt** | **4.5/5** | 117 Recensioner | | Enkel användning | 4.4/5 | Based on overall reviews | | Kundtjänst | 4.7/5 | Based on overall reviews | | Valuta för pengarna | 4.7/5 | Based on overall reviews | | Funktioner | 4.2/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Sannolikhet att rekommendera) | ## Om leverantören - **Företag**: Ladybird Web Solution - **Location**: Bangalore, Indien - **Founded**: 2015 ## Commercial Context - **Startpris**: 14,00 US$ - **Pricing model**: (Free version available) (Gratis provperiod) - **Target Audience**: Egenföretagare, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Deployment & Platforms**: Moln, SaaS, webb-baserat, Mac (Desktop), Windows (Desktop), Linux (Desktop), Android (mobil), iPhone (mobil), iPad (mobil) - **Supported Languages**: arabiska, engelska, europeisk portugisiska, franska, indonesiska, italienska, norska, ryska, spanska - **Available Countries**: Bahrain, Belgien, Brasilien, Danmark, Egypten, Frankrike, Förenade Arabemiraten, Indien, Italien, Jordanien, Kenya, Kuwait, Libanon, Mexiko, Nederländerna, Oman, Qatar, Saudiarabien, Spanien, Storbritannien and 3 more ## Funktioner - Alerts/Escalation - Automatiserad routing - Call Center-hantering - E-posthantering - Flera kommunikationskanaler - Fulltextsökning - Hantering av servicenivåavtal (SLA) - Kundportal - Kunskapsbashantering - Makron / mallade svar - Rapportering och analys - Självbetjäningsportal ## Integrations (8 total) - Facebook Apps and Tabs - Instagram - LDAP Manager - LimeSurvey - SMSPortal - Time and Task Management - Twitter/X - WhatsApp ## Support Options - E-post / Kundtjänst - Vanliga frågor / Forum - Baskunskap - Chatt ## Category - [Helpdesk-system](https://www.capterra.se/directory/30008/help-desk/software) ## Relaterade kategorier - [Helpdesk-system](https://www.capterra.se/directory/30008/help-desk/software) - [CRM-system](https://www.capterra.se/directory/30671/customer-experience/software) - [Programvara för kundengagemang](https://www.capterra.se/directory/30906/customer-engagement/software) - [Kunskapshanteringsprogram](https://www.capterra.se/directory/30094/knowledge-management/software) - [Kundtjänstsystem](https://www.capterra.se/directory/22/customer-service/software) ## Alternativ 1. [Freshdesk](https://www.capterra.se/software/124981/freshdesk) — 4.5/5 (3434 reviews) 2. [Zendesk Suite](https://www.capterra.se/software/164283/zendesk) — 4.4/5 (4079 reviews) 3. [LiveAgent](https://www.capterra.se/software/102188/liveagent) — 4.7/5 (1783 reviews) 4. [Zoho Desk](https://www.capterra.se/software/169505/zoho-desk) — 4.5/5 (2212 reviews) 5. [Freshservice](https://www.capterra.se/software/132997/freshservice) — 4.5/5 (720 reviews) ## Recensioner ### "Very comprehensive help desk software at such a low price" — 5.0/5 > **Anmol** | *17 mars 2021* | Finansiella tjänster | Recommendation rating: 10.0/10 > > **Fördelar**: The thing I like most about faveo is that it's simple to start with but you can customize it extensively based on your business needs. We automated our ticket management just the way we wanted it to be. I had found doing this difficult in other applications. Even if the option was there, the other options in market are pretty expensive. With that, prompt support from faveo team is a great add on. After trying 3-4 solutions, we've finally fixed faveo as our ticketing system and have been using it for more than a year with a team of 10+. > > **Nackdelar**: Feature wise there doesn't seem to be anything missing. At least we haven't needed a new feature so far. We've had issues couple of times when things were not working as expected but they were resolved promptly. > > We use faveo to automate our ticket reporting, assignment and resolution. It's a one stop solution for our entire team members across departments (support, operations, tech) to manage customer related tickets. ----- ### "Faveo Helpdesk Pro great product\!" — 5.0/5 > **Dylan** | *23 november 2025* | Bokföring | Recommendation rating: 8.0/10 > > **Fördelar**: The new elea assistant looks very cool and exciting\! Seems like they are working on quite a few nice changes and keeping the system up to date with current times > > **Nackdelar**: The fact that if you move a ticket to another department it wont auto assign. And its lacking some automation parameters like "hasAttachment" > > Very good product, we had some issues with slowness in peak times despite having quite good hardware. It was also a bit difficult to work with the API docs and some things in the APi but the product itself is great\! ----- ### "Buggy and Sluggish - Could have been better" — 3.0/5 > **Saif** | *13 november 2024* | Finansiella tjänster | Recommendation rating: 3.0/10 > > **Fördelar**: Lightweight Not resource intensive Relief from Custom plugins > > **Nackdelar**: Complex Configuration Buggy UI Not advanced workflows or customizations Lethargic Customer service > > Dont just sell a product for the sake of money. Listen to concerns of the customer's opinion and feedback. ----- ### "Honest review on Faveo Helpdesk" — 5.0/5 > **Kyla** | *6 februari 2026* | Konsumtionsvaror | Recommendation rating: 8.0/10 > > **Fördelar**: Faveo Helpdesk is very user-friendly hence extremely easy to use with many features to explore along the way > > **Nackdelar**: Still a few tweaks needed such as how the SLA validation is still under review, and room for more innovations/enhancements > > Such great service, good listeners to feedback and respond with newer, more improved features based on user's feedback ----- ### "We have had a good experience with the team" — 4.0/5 > **Naresh** | *29 november 2025* | Informationsteknologi och tjänster | Recommendation rating: 5.0/10 > > **Fördelar**: The team provides support in minimal time, responds quickly to every issue, and ensures that problems are resolved efficiently and professionally > > **Nackdelar**: The ticket generation time and the process of assigning tickets could be improved to ensure quicker responses to customers > > It has been a pleasure working and interacting with the team. Their responsiveness after ticket assignment and their approach to customer issues are commendable ----- Page: 1 / 6\ Nästa: [Next page](https://www.capterra.se/software/147036/faveo-helpdesk?page=2) ## Links - [View on Capterra](https://www.capterra.se/software/147036/faveo-helpdesk) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | pt | | | pt-PT | | | sv | | ----- ## Structured Data