Riskified

Added security

Kommentarer: Solid! Great customer service and support.

Fördelar:

Knowing that our orders are double checked for fraud is priceless. As a small business, we can’t afford bad transactions.

Nackdelar:

I’m not crazy about the new layout with the homepage. I liked it before when you could see the orders immediately.

Riskified is our best tool to fight fraud

Kommentarer: Overall Riskified has been a great addition to our tools. We have been able to eliminate the exposure to online fraud. Capture more legitimate sales without frustrating customers by having fraud filtering turned way up. And even felt comfortable enough to begin to explore business opportunities in other countries without having to worry about the exposure to fraud.

Fördelar:

I like that it was a pretty simple integration. The Riskified controls we are able to implement for order filtering were very helpful and set up for us by the Riskified implementation team. We are able to set what orders we want evaluated and which ones should pass right through. The chargeback claim process is seamless. We have not had many, but occasionally one will slip by Riskified. We are able to easily submit all the required documentation to Riskified through the platform and we get the money back because it is backed by Riskified's guarantee.

Nackdelar:

I wish there was a bit more manual control over the order review. We do run into occasions where we are talking with a customer and are 100% that they are legitimate and Riskified will not let the order go through for different reasons. We end up having to place this order directly in our ERP to work around the Riskified system. It would be nice if there was a way to force an order through their system knowing that it will not be protected. Because of the way the filtering is set it is sometimes hard to get it just right so that you are not denying legit orders but still catching the fraud. It takes some time and tweaking to get this just right.

Riskified Review

Fördelar:

How quickly it can approve orders once they are submitted through Shopify

Nackdelar:

When you go to resubmit something with the additional information you cannot pin attachments and if you email customer support they are rarely ever any help at all and reply with scripted messages that do not answer any of my questions. Customer support needs to be improved a lot with live chat or something to make it to where you can talk to people who will reply on a time sensitive basis

Best Pogram for Fraud Control we have tried so far

Kommentarer: With Riskified we have been able to help us to get rid of a huge amount of manual work, not only on the fraud control part but also dealing with all the paperwork from charge backs and claims which have help us to focus our energy and people in the areas that really needed it

Fördelar:

We have implemented Riskified more than a year ago and we are very happy with the results. The program is very quick to give you a decision regarding the risk of orders and the results are very accurate which made us eliminate lots of hours of manual work. The dashboard is very clear and easy to read so anyone in any department can read it and understand what's going on in a minute. The customer service/support team is great as they are always available to give you information/feedback regarding the different queries and are very fast to answer.

Nackdelar:

It takes a while for ''Riskified'' to learn the way your business work and your customer's behaviors so you might experience some inconveniences regarding orders and customers. Another point of improvement would be to be able to flag orders that are not financial/credit card frauds but you don't want in your system (recurrent orders with product complaint or lost parcels) Might not be the best option for small business as price is high

Makes My Job Easy

Kommentarer: As stated before, Riskified makes my job so much easier.

Fördelar:

Makes the final decision so much easier. Fraudsters worse nightmare.

Nackdelar:

I wish Riskified could provide us with issuing bank's phone number or approval code for transaction for denied transactions so that it would make it even easier for us to reverify the transaction. there have been a few orders that were declined by riskified but after verifying with the bank and customer we were able to approve.