---
description: Få detaljerad information om JIRA Service Management, dess användbarhet, funktioner, pris, fördelar och nackdelar från verifierade användarupplevelser. Läs recensioner och upptäck liknande verktyg på Capterra Sverige.
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title: JIRA Service Management: Pris och betyg 2026 - Capterra Sverige
---

Breadcrumb: [Hem](/) > [Programvara för IT-tjänster](/directory/30672/it-service/software) > [JIRA Service Management](/software/138769/jira-service-management)

# JIRA Service Management

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> Jira Service Desk är en hjälpdesk som är byggd för moderna IT-team från bara 10 USD per månad. Prova gratis: Se deras webbplats
> 
> Verdict: Rated **4.5/5** by 775 users. Top-rated for **Sannolikhet att rekommendera**.

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## Overview

### Vem använder JIRA Service Management?

Hög-hastighetsteam som vill modernisera verksamheten genom att koppla samman utveckling och IT, erbjuda exceptionella serviceupplevelser och snabbt reagera på förändringar.

## Quick Stats & Ratings

| Metric | Betygsättning | Detail |
| **Totalt** | **4.5/5** | 775 Recensioner |
| Enkel användning | 4.2/5 | Based on overall reviews |
| Kundtjänst | 4.3/5 | Based on overall reviews |
| Valuta för pengarna | 4.3/5 | Based on overall reviews |
| Funktioner | 4.5/5 | Based on overall reviews |
| Recommendation percentage | 80% | (8/10 Sannolikhet att rekommendera) |

## Om leverantören

- **Företag**: Atlassian
- **Location**: San Francisco, USA
- **Founded**: 2013

## Commercial Context

- **Startpris**: 20,00 US$
- **Pricing model**:  (Free version available) (Gratis provperiod)
- **Target Audience**: Egenföretagare, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+
- **Deployment & Platforms**: Moln, SaaS, webb-baserat, Mac (Desktop), Windows (Desktop), Windows (på platsl), Linux (på plats), Android (mobil), iPhone (mobil), iPad (mobil)
- **Supported Languages**: danska, engelska, franska, italienska, japanska, kinesiska, koreanska, norska, polska, portugisiska, ryska, spanska, svenska, tjeckiska, traditionell kinesiska, tyska, ungerska
- **Available Countries**: Albanien, Angola, Armenien, Australien, Azerbajdzjan, Belarus, Belgien, Brasilien, Bulgarien, Cypern, Danmark, Estland, Filippinerna, Finland, Frankrike, Förenade Arabemiraten, Georgien, Grekland, Indien, Irland and 33 more

## Funktioner

- Aktivitetsspårning
- Alerts/Escalation
- Arbetsflödeshantering
- Asset Lifecycle Management
- Biljetthantering
- CRM
- Ersättningshantering
- Feedback-hantering
- Flera kommunikationskanaler
- Flerspråkig
- Fulltextsökning
- Godkännande arbetsflöde
- Hantering av servicenivåavtal (SLA)
- IT-kapitalförvaltning
- IT-rapportering
- Incidentshantering
- Innehållshantering
- Instrumentbräda
- Kapacitetshantering
- Kommunikationshantering
- Konfigurationshantering
- Kontroll och hantering remote
- Kundtjänst
- Kunskapsbashantering
- Kunskapshantering
- Lagerhantering
- Lagsamarbete
- Mobilåtkomst
- Patchhantering
- Prestandamätningar
- Problemhantering
- Problemspårning
- Projektledning
- Projektspårning
- Rapportering och statistik
- Real-Time Monitoring
- Realtidschatt
- Releasehantering
- Revisionshantering
- Samarbetsverktyg
- Självbetjäningsportal
- Skärmdelning
- Statusspårning
- Textredigering
- Tillgångsspårning
- Uppdragshantering
- Uppgiftshantering
- Varningar / Meddelanden
- Ändringshantering
- Åtkomstkontroller / behörigheter

... and 32 more features

## Integrations (93 total)

- 8x8 Contact Center
- Admin Tools for Jira
- Agile Poker for Jira
- Apwide Golive
- Asana
- Asset Management for Jira
- Asset Tracker for Jira
- Atlas CRM
- Azuqua
- Balsamiq
- BigGantt
- BigPicture
- BigQuery Connector for Jira
- Bitbucket
- Boomerang: Reminders for Jira Issues

... and 78 more integrations

## Support Options

- E-post / Kundtjänst
- Vanliga frågor / Forum
- Baskunskap
- Telefonsupport
- Chatt

## Category

- [Programvara för IT-tjänster](https://www.capterra.se/directory/30672/it-service/software)

## Relaterade kategorier

- [Programvara för IT-tjänster](https://www.capterra.se/directory/30672/it-service/software)
- [It-system](https://www.capterra.se/directory/10001/it-management/software)
- [Helpdesk-system](https://www.capterra.se/directory/30008/help-desk/software)
- [IT-tillgångshantering](https://www.capterra.se/directory/30077/it-asset-management/software)
- [Spårningsprogram](https://www.capterra.se/directory/30675/issue-tracking/software)

## Alternativ

1. [N-central](https://www.capterra.se/software/13803/n-central) — 4.2/5 (253 reviews)
2. [Freshservice](https://www.capterra.se/software/132997/freshservice) — 4.6/5 (792 reviews)
3. [Wrike](https://www.capterra.se/software/76113/wrike) — 4.4/5 (3038 reviews)
4. [Atera](https://www.capterra.se/software/144309/atera) — 4.5/5 (454 reviews)
5. [Pulseway](https://www.capterra.se/software/141792/pulseway) — 4.7/5 (311 reviews)

## Recensioner

### "Perfect Customer service management tool for ecommerce" — 4.0/5

> **Shivam** | *9 augusti 2026* | Marknadsföring och reklam | Recommendation rating: 10.0/10
> 
> **Fördelar**: Customer requets sorting and filtering is one of the best feature i have used in helpdesk platforms, before this everything was mixed, now i can prioritize sales requests from our clients.
> 
> **Nackdelar**: The self service article's recommendation system is not that great right now, it have room for improvments.
> 
> Jira has been great part for us till now, using it. for customer service for our ecommerce stores and we feel like a proper Customer service manager tool is working for us, we just have to answer to queries, JIRA does everything else.

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### "A Great Tool in the Atlassian Universe" — 4.0/5

> **Eric** | *27 januari 2026* | Bil | Recommendation rating: 9.0/10
> 
> **Fördelar**: As a Atlassian shop, it was easy to integrate, provision and manage JIRA Service Management within the Atlassian platform.
> 
> **Nackdelar**: User management is tricky. I found that users were automatically assigned as users to JIRA Service Management.  I didn't realize what was happening until I received the invoice for additional users.
> 
> JIRA Service Management is a pretty simple tool to configure and use.  It is user friendly and its integration with Confluence make it a powerful tool.  Being able to tie KBs to the customer interface is extremely helpful.

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### "JiRA Works as It Should" — 3.0/5

> **Michael** | *17 augusti 2026* | Utbildningsförvaltning | Recommendation rating: 7.0/10
> 
> **Fördelar**: I like the ticketing systems process. We can submit a ticket and assign it to a department or individual. Ease of work.
> 
> **Nackdelar**: The overhead of this tool requires coding and programming skills which would extend departmental resources.
> 
> My overall evaluation of this tool is favorable. The tool works as it should in an environment that doesn't use integration with other applications.

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### "Highly customisable solution supporting omnichannel environments" — 5.0/5

> **Raul** | *2 november 2025* | Ideell organisationsledning | Recommendation rating: 10.0/10
> 
> **Fördelar**: Jira Service Management and the Atlassian suite of cloud products provide great value for money for an ecosystem of tools which is rich in features and provide many capabilities such as, ITSM in Jira Service Manage, asset management, project management, agile and scrum features within Jira Software.
> 
> **Nackdelar**: As the tool is so highly customisable, it can take some time to configure as you require it. On the plus side, there are many third-party partners and consultancy services that can configure the platform to work exactly how you require it to work.
> 
> I have deployed Jira service management at a couple of organisations I have worked at. It has a wide range of API integrations, and has excellent tools such as Confluence, Jira Software and Kanban boards that make the whole Atlassian ecosystem such an excellent platform for IT departments and businesses to use.

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### "JIRA good Start and a simple but effective Service Management Tool" — 4.0/5

> **Richard** | *1 juli 2025* | Informationsteknologi och tjänster | Recommendation rating: 8.0/10
> 
> **Fördelar**: Ease of configuration and customization was relatively easy and and the box experience initially worked well. The team was up and running in a matter of hours, not days.
> 
> **Nackdelar**: Not as easy to get integrating,you have to purchase apps or plugins to gain what should be relatively straightforward connections to 3rd party apps.
> 
> Good to start with, served its purpose and worked as a basic service desk tool. Would have liked more integration and better dashboard reporting. Overall as a starting point, it worked, but the group as a whole needed a more elaborate solution with a focus on more detailed reporting for different tiers of management.

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## Links

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