--- description: Få detaljerad information om Salesforce Service Cloud, dess användbarhet, funktioner, pris, fördelar och nackdelar från verifierade användarupplevelser. Läs recensioner och upptäck liknande verktyg på Capterra Sverige. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Salesforce Service Cloud: Pris och betyg 2026 - Capterra Sverige --- Breadcrumb: [Hem](/) > [Helpdesk-system](/directory/30008/help-desk/software) > [Salesforce Service Cloud](/software/136189/salesforce) # Salesforce Service Cloud Canonical: https://www.capterra.se/software/136189/salesforce Page: 1 / 34\ Nästa: [Next page](https://www.capterra.se/software/136189/salesforce?page=2) > Leverera ännu snabbare verksamhetskritisk service med incidenthantering. > > Verdict: Rated **4.5/5** by 824 users. Top-rated for **Sannolikhet att rekommendera**. ----- ## Overview ### Vem använder Salesforce Service Cloud? Företag som behöver en programvarutjänstlösning för CRM och kundtjänsthantering. ## Quick Stats & Ratings | Metric | Betygsättning | Detail | | **Totalt** | **4.5/5** | 824 Recensioner | | Enkel användning | 4.1/5 | Based on overall reviews | | Kundtjänst | 4.3/5 | Based on overall reviews | | Valuta för pengarna | 4.2/5 | Based on overall reviews | | Funktioner | 4.4/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Sannolikhet att rekommendera) | ## Om leverantören - **Företag**: Salesforce - **Location**: San Francisco, USA - **Founded**: 2003 ## Commercial Context - **Startpris**: 25,00 US$ - **Pricing model**: (Free version available) (Gratis provperiod) - **Target Audience**: Egenföretagare, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Deployment & Platforms**: Moln, SaaS, webb-baserat, Mac (Desktop), Windows (Desktop), Android (mobil), iPhone (mobil), iPad (mobil) - **Supported Languages**: engelska, franska, italienska, japanska, kinesiska, koreanska, nederländska, portugisiska, spanska, svenska, thailändska, traditionell kinesiska, tyska - **Available Countries**: Australien, Belgien, Brasilien, Danmark, Filippinerna, Finland, Frankrike, Förenade Arabemiraten, Indien, Indonesien, Irland, Israel, Italien, Japan, Kanada, Kina, Malaysia, Mexiko, Nederländerna, Norge and 14 more ## Funktioner - Aktivitetspanel - Arbetsprognoser - Automatiserad routing - Biljetthantering - Call Center-hantering - Call Scripting - Catalog Management - Chatbot - Chatt och meddelanden - Elektronisk underskrift - För callcenters - För försäkringsindustrin - Hantering av servicebegäran - Incidentshantering - Incidentsrapportering - Innehållshantering - Inspelning av samtal - Integration av datatelefoni - Kommunikationshantering - Kontaktledning - Korrigerande och förebyggande åtgärder (CAPA) - Kundchatt i realtid - Kundhantering - Kundhistorik - Kundupplevelseshantering - Kunskapsbashantering - Kunskapshantering - Lead-hantering - Leveranshantering - Leveransspårning - Live-spårning av förare - Mobilåtkomst - Prestandamätningar - Proaktiv chatt - Problemspårning - Real-Time Updates - Routing - Samarbetsverktyg - Samtalsdirigering - Samtalsloggning - Samtalsövervakning - Schemaläggning av anställda - Självbetjäningsportal - Statusspårning - Tidsur online - Tillgångsspårning - Tillståndsutfärdande - Transkript/chatthistorik - Uppgiftshantering - Varningar / Meddelanden ... and 66 more features ## Integrations (17 total) - CRM Analytics - Elastic Enterprise Search - Five9 - Gainsight CS - Helpshift - InGenius - LiveOps - Natterbox - NiCE CXone - Quip - Salesforce Marketing Cloud - Salesforce Platform - Salesforce Sales Cloud - Salesforce Starter - Talkdesk ... and 2 more integrations ## Support Options - E-post / Kundtjänst - Vanliga frågor / Forum - Baskunskap - Telefonsupport - 24/7 (Live-support) - Chatt ## Category - [Helpdesk-system](https://www.capterra.se/directory/30008/help-desk/software) ## Relaterade kategorier - [Helpdesk-system](https://www.capterra.se/directory/30008/help-desk/software) - [Kundtjänstsystem](https://www.capterra.se/directory/22/customer-service/software) - [Call Center](https://www.capterra.se/directory/30007/call-center/software) - [Programvara för live-chatt](https://www.capterra.se/directory/30797/live-chat/software) - [Programvara för arbetsorder](https://www.capterra.se/directory/30785/work-order/software) ## Alternativ 1. [Freshdesk](https://www.capterra.se/software/124981/freshdesk) — 4.5/5 (3434 reviews) 2. [Salesforce Sales Cloud](https://www.capterra.se/software/61368/salesforce) — 4.4/5 (18783 reviews) 3. [Zendesk Suite](https://www.capterra.se/software/164283/zendesk) — 4.4/5 (4079 reviews) 4. [LiveAgent](https://www.capterra.se/software/102188/liveagent) — 4.7/5 (1783 reviews) 5. [LiveChat](https://www.capterra.se/software/62194/livechat) — 4.6/5 (1723 reviews) ## Recensioner ### "Best-in-class CRM and support solution" — 4.0/5 > **Kelly** | *16 oktober 2023* | Datormjukvara | Recommendation rating: 9.0/10 > > **Fördelar**: Anyone can pick it up and start using it right away. Numerous special functions help users grasp the situation and perform effectively. Learning about and using Salesforce is a requirement of using Service Cloud. > > **Nackdelar**: I wish I could send out a mass email to all of my accounts and track their activities in one place. In a broad sense, that would assist advisors save time. It would be convenient if a call could be recorded for more than two accounts at once. > > It's a win-win for both your business and your customers. Customer service has been boosted as a result. The help and service provided to customers has improved. It makes work more adaptable and scalable. ----- ### "Experienced professional user" — 4.0/5 > **Olga** | *15 januari 2026* | Sjukhus och hälsovård | Recommendation rating: 9.0/10 > > **Fördelar**: It is reliable and able to store a vast amount of information for high volume of patients and offers great scheduling feature. > > **Nackdelar**: I don't like how it's inefficient in the way it displays information where it's not customizable enough for only focusing on essential info without scrolling and switching tabs. > > Overall it's a great system for completing comprehensive medication reviews efficiently, however, there is room for improvement. ----- ### "Its okay, does what you need" — 4.0/5 > **Alexis** | *24 mars 2026* | Detaljhandel | Recommendation rating: 6.0/10 > > **Fördelar**: It was user friendly when trying to access data, but didnt always respond promptly. I would recommend. > > **Nackdelar**: Not as user friendly as others, but as far as bang for buck I would recommend in that aspect. I think it can be better > > We only used it for a short period of time, but it did what it needed to do. However compared to other softwares there is room for improvement. ----- ### "Terrible for support" — 3.0/5 > **Verifierad recensent** | *6 oktober 2022* | Informationsteknologi och tjänster | Recommendation rating: 1.0/10 > > **Fördelar**: They have good reporting tools for management. It’s easy to create views and charts. > > **Nackdelar**: Sluggish, ugly interface, poor integration, difficult to customize. > > Extremely negative from a support perspective. ----- ### "Salesforce integration saves time all around." — 5.0/5 > **Holly** | *14 februari 2026* | Alternativ tvistlösning | Recommendation rating: 10.0/10 > > **Fördelar**: It is omnichannel functionality and has Einstein AI enabled tools to regulate conversations and interact with warm tones. > > **Nackdelar**: Nothing. It streamlines the whole customer journey from initial contact through the preferred channels to support cases. > > It has been enjoyable and so streamlined. It makes the agent and customer experience consistent and quick. ----- Page: 1 / 34\ Nästa: [Next page](https://www.capterra.se/software/136189/salesforce?page=2) ## Links - [View on Capterra](https://www.capterra.se/software/136189/salesforce) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fi | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nb | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Structured Data