---
description: Få detaljerad information om Salesforce Service Cloud, dess användbarhet, funktioner, pris, fördelar och nackdelar från verifierade användarupplevelser. Läs recensioner och upptäck liknande verktyg på Capterra Sverige.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Salesforce Service Cloud: Pris och betyg 2026 - Capterra Sverige
---

Breadcrumb: [Hem](/) > [Helpdesk-system](/directory/30008/help-desk/software) > [Salesforce Service Cloud](/software/136189/salesforce)

# Salesforce Service Cloud

Canonical: https://www.capterra.se/software/136189/salesforce

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> Leverera ännu snabbare verksamhetskritisk service med incidenthantering.
> 
> Verdict: Rated **4.5/5** by 820 users. Top-rated for **Sannolikhet att rekommendera**.

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## Overview

### Vem använder Salesforce Service Cloud?

Företag som behöver en programvarutjänstlösning för CRM och kundtjänsthantering.

## Quick Stats & Ratings

| Metric | Betygsättning | Detail |
| **Totalt** | **4.5/5** | 820 Recensioner |
| Enkel användning | 4.1/5 | Based on overall reviews |
| Kundtjänst | 4.3/5 | Based on overall reviews |
| Valuta för pengarna | 4.2/5 | Based on overall reviews |
| Funktioner | 4.4/5 | Based on overall reviews |
| Recommendation percentage | 80% | (8/10 Sannolikhet att rekommendera) |

## Om leverantören

- **Företag**: Salesforce
- **Location**: San Francisco, USA
- **Founded**: 2003

## Commercial Context

- **Startpris**: 25,00 US$
- **Pricing model**:  (Free version available) (Gratis provperiod)
- **Target Audience**: Egenföretagare, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+
- **Deployment & Platforms**: Moln, SaaS, webb-baserat, Mac (Desktop), Windows (Desktop), Android (mobil), iPhone (mobil), iPad (mobil)
- **Supported Languages**: engelska, franska, italienska, japanska, kinesiska, koreanska, nederländska, portugisiska, spanska, svenska, thailändska, traditionell kinesiska, tyska
- **Available Countries**: Australien, Belgien, Brasilien, Danmark, Filippinerna, Finland, Frankrike, Förenade Arabemiraten, Indien, Indonesien, Irland, Israel, Italien, Japan, Kanada, Kina, Malaysia, Mexiko, Nederländerna, Norge and 14 more

## Funktioner

- Aktivitetspanel
- Arbetsprognoser
- Automatiserad routing
- Biljetthantering
- Call Center-hantering
- Call Scripting
- Catalog Management
- Chatbot
- Chatt och meddelanden
- Elektronisk underskrift
- För callcenters
- För försäkringsindustrin
- Hantering av servicebegäran
- Incidentshantering
- Incidentsrapportering
- Innehållshantering
- Inspelning av samtal
- Integration av datatelefoni
- Kommunikationshantering
- Kontaktledning
- Korrigerande och förebyggande åtgärder (CAPA)
- Kundchatt i realtid
- Kundhantering
- Kundhistorik
- Kundupplevelseshantering
- Kunskapsbashantering
- Kunskapshantering
- Lead-hantering
- Leveranshantering
- Leveransspårning
- Live-spårning av förare
- Mobilåtkomst
- Prestandamätningar
- Proaktiv chatt
- Problemspårning
- Real-Time Updates
- Routing
- Samarbetsverktyg
- Samtalsdirigering
- Samtalsloggning
- Samtalsövervakning
- Schemaläggning av anställda
- Självbetjäningsportal
- Statusspårning
- Teknikledning
- Tidsspårning
- Tidsur online
- Tillgångsspårning
- Tillståndsutfärdande
- Transkript/chatthistorik

... and 66 more features

## Integrations (17 total)

- CRM Analytics
- CXone Mpower
- Elastic Enterprise Search
- Five9
- Gainsight CS
- Helpshift
- InGenius
- LiveOps
- Natterbox
- Quip
- Salesforce Marketing Cloud
- Salesforce Platform
- Salesforce Sales Cloud
- Salesforce Starter
- Talkdesk

... and 2 more integrations

## Support Options

- E-post / Kundtjänst
- Vanliga frågor / Forum
- Baskunskap
- Telefonsupport
- 24/7 (Live-support)
- Chatt

## Category

- [Helpdesk-system](https://www.capterra.se/directory/30008/help-desk/software)

## Relaterade kategorier

- [Helpdesk-system](https://www.capterra.se/directory/30008/help-desk/software)
- [Kundtjänstsystem](https://www.capterra.se/directory/22/customer-service/software)
- [Call Center](https://www.capterra.se/directory/30007/call-center/software)
- [Programvara för live-chatt](https://www.capterra.se/directory/30797/live-chat/software)
- [Programvara för arbetsorder](https://www.capterra.se/directory/30785/work-order/software)

## Alternativ

1. [LiveAgent](https://www.capterra.se/software/102188/liveagent) — 4.7/5 (1754 reviews)
2. [Freshdesk](https://www.capterra.se/software/124981/freshdesk) — 4.5/5 (3409 reviews)
3. [Salesforce Sales Cloud](https://www.capterra.se/software/61368/salesforce) — 4.4/5 (18768 reviews)
4. [Zendesk Suite](https://www.capterra.se/software/164283/zendesk) — 4.4/5 (4072 reviews)
5. [LiveChat](https://www.capterra.se/software/62194/livechat) — 4.6/5 (1715 reviews)

## Recensioner

### "Complete customer relationship management on the cloud" — 4.0/5

> **Lillian** | *13 februari 2023* | Sjukhus och hälsovård | Recommendation rating: 9.0/10
> 
> **Fördelar**: All the tools you need—case management, live chat, and knowledge management—are neatly integrated and simple to use in one platform to handle client interactions and support enquiries. There is a wide variety of configuration choices that may be made to improve efficiency and productivity in the workplace. Also, having access to comprehensive information and dashboards is crucial for spotting patterns.
> 
> **Nackdelar**: It's a complex program with a lot to learn before you can use it effectively. There are some ways in which Salesforce Service Cloud can be tailored to match their unique requirements, but this is not to the extent that they would like.
> 
> It is useful for keeping tabs on sales activities and monitoring the pipeline. It's useful for calculating sales quotas and conducting thorough sales assessments based on hard numbers. Data reporting is also simple.

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### "Best Tool for Agents" — 5.0/5

> **Joan** | *18 februari 2025* | Finansiella tjänster | Recommendation rating: 10.0/10
> 
> **Fördelar**: Salelesforce made organization and following up very simple for myself and workplace.
> 
> **Nackdelar**: Although the pricing is a bit high, considering all the tools it provides, the value outweighs the cost.
> 
> Our team and I personally have had a very positive experience with Salesforce. We have a vast list of prospects and clients that require constant servicing. This service helps everyone keep current and add additional information as needed.

-----

### "Terrible for support" — 3.0/5

> **Verifierad recensent** | *6 oktober 2022* | Informationsteknologi och tjänster | Recommendation rating: 1.0/10
> 
> **Fördelar**: They have good reporting tools for management. It’s easy to create views and charts.
> 
> **Nackdelar**: Sluggish, ugly interface, poor integration, difficult to customize.
> 
> Extremely negative from a support perspective.

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### "So easy, even a tech challenged user can succeed" — 5.0/5

> **Verifierad recensent** | *19 december 2025* | Finansiella tjänster | Recommendation rating: 9.0/10
> 
> **Fördelar**: Easy to use system, with step by step guidance to ensure a truly quality experience. I am not tech savvy, so for me to operate without issue is wonderful.
> 
> **Nackdelar**: Centralizes customer data and information, for a complete view of the customer.  Easy to track cases with step by step prompts
> 
> Overall it's a very positive experience. Since the update, the step by step guidance takes the guesswork out of moving a case forward. Simple and easy to use. Love it

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### "Salesforce review" — 5.0/5

> **Ayomikun** | *17 februari 2025* | Informationsteknologi och tjänster | Recommendation rating: 9.0/10
> 
> **Fördelar**: Easily integrates with other products. Also, made working on tickets easy especially with the Documentations suggestions
> 
> **Nackdelar**: Can be a bit complex for new users initially.
> 
> Salesforce CRM made working on tickets seemless

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## Links

- [View on Capterra](https://www.capterra.se/software/136189/salesforce)

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| de-CH | <https://www.capterra.ch/software/136189/salesforce> |
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| sv | <https://www.capterra.se/software/136189/salesforce> |
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