---
description: Få detaljerad information om Salesforce Service Cloud, dess användbarhet, funktioner, pris, fördelar och nackdelar från verifierade användarupplevelser. Läs recensioner och upptäck liknande verktyg på Capterra Sverige.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Salesforce Service Cloud: Pris och betyg 2026 - Capterra Sverige
---

Breadcrumb: [Hem](/) > [Helpdesk-system](/directory/30008/help-desk/software) > [Salesforce Service Cloud](/software/136189/salesforce)

# Salesforce Service Cloud

Canonical: https://www.capterra.se/software/136189/salesforce

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> Leverera ännu snabbare verksamhetskritisk service med incidenthantering.
> 
> Verdict: Rated **4.5/5** by 828 users. Top-rated for **Sannolikhet att rekommendera**.

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## Overview

### Vem använder Salesforce Service Cloud?

Företag som behöver en programvarutjänstlösning för CRM och kundtjänsthantering.

## Quick Stats & Ratings

| Metric | Betygsättning | Detail |
| **Totalt** | **4.5/5** | 828 Recensioner |
| Enkel användning | 4.1/5 | Based on overall reviews |
| Kundtjänst | 4.3/5 | Based on overall reviews |
| Valuta för pengarna | 4.2/5 | Based on overall reviews |
| Funktioner | 4.4/5 | Based on overall reviews |
| Recommendation percentage | 80% | (8/10 Sannolikhet att rekommendera) |

## Om leverantören

- **Företag**: Salesforce
- **Location**: San Francisco, USA
- **Founded**: 2003

## Commercial Context

- **Startpris**: 25,00 US$
- **Pricing model**:  (Free version available) (Gratis provperiod)
- **Target Audience**: Egenföretagare, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+
- **Deployment & Platforms**: Moln, SaaS, webb-baserat, Mac (Desktop), Windows (Desktop), Android (mobil), iPhone (mobil), iPad (mobil)
- **Supported Languages**: engelska, franska, italienska, japanska, kinesiska, koreanska, nederländska, portugisiska, spanska, svenska, thailändska, traditionell kinesiska, tyska
- **Available Countries**: Australien, Belgien, Brasilien, Danmark, Filippinerna, Finland, Frankrike, Förenade Arabemiraten, Indien, Indonesien, Irland, Israel, Italien, Japan, Kanada, Kina, Malaysia, Mexiko, Nederländerna, Norge and 14 more

## Funktioner

- Aktivitetspanel
- Arbetsprognoser
- Automatiserad routing
- Automatisk samtalsfördelning
- Biljetthantering
- Call Center-hantering
- Call Scripting
- Catalog Management
- Chatbot
- Chatt och meddelanden
- Elektronisk underskrift
- För callcenters
- För försäkringsindustrin
- Incidentshantering
- Incidentsrapportering
- Innehållshantering
- Inspelning av samtal
- Integration av datatelefoni
- Interaktionsspårning
- Kommunikationshantering
- Kontaktledning
- Korrigerande och förebyggande åtgärder (CAPA)
- Kundchatt i realtid
- Kundhistorik
- Kundupplevelseshantering
- Kunskapsbashantering
- Kunskapshantering
- Köhantering
- Lead-hantering
- Leveranshantering
- Leveransspårning
- Live-spårning av förare
- Mobilåtkomst
- Proaktiv chatt
- Problemspårning
- Real-Time Updates
- Routing
- Samarbetsverktyg
- Samtalsdirigering
- Samtalsloggning
- Samtalsövervakning
- Schemaläggning av anställda
- Servicehistorik
- Självbetjäningsportal
- Statusspårning
- Tidsur online
- Tillgångsspårning
- Transkript/chatthistorik
- Uppgiftshantering
- Varningar / Meddelanden

... and 70 more features

## Integrations (17 total)

- CRM Analytics
- Elastic Enterprise Search
- Five9
- Gainsight CS
- Helpshift
- InGenius
- LiveOps
- Natterbox
- NiCE CXone
- Quip
- Salesforce Marketing Cloud
- Salesforce Platform
- Salesforce Sales Cloud
- Salesforce Starter
- Talkdesk

... and 2 more integrations

## Support Options

- E-post / Kundtjänst
- Vanliga frågor / Forum
- Baskunskap
- Telefonsupport
- 24/7 (Live-support)
- Chatt

## Category

- [Helpdesk-system](https://www.capterra.se/directory/30008/help-desk/software)

## Relaterade kategorier

- [Helpdesk-system](https://www.capterra.se/directory/30008/help-desk/software)
- [Kundtjänstsystem](https://www.capterra.se/directory/22/customer-service/software)
- [Call Center](https://www.capterra.se/directory/30007/call-center/software)
- [Programvara för live-chatt](https://www.capterra.se/directory/30797/live-chat/software)
- [Programvara för arbetsorder](https://www.capterra.se/directory/30785/work-order/software)

## Alternativ

1. [Freshdesk](https://www.capterra.se/software/124981/freshdesk) — 4.5/5 (3470 reviews)
2. [Salesforce Sales Cloud](https://www.capterra.se/software/61368/salesforce) — 4.4/5 (18806 reviews)
3. [Zendesk Suite](https://www.capterra.se/software/164283/zendesk) — 4.4/5 (4090 reviews)
4. [LiveAgent](https://www.capterra.se/software/102188/liveagent) — 4.7/5 (1787 reviews)
5. [LiveChat](https://www.capterra.se/software/62194/livechat) — 4.6/5 (1727 reviews)

## Recensioner

### "Best-in-class CRM and support solution" — 4.0/5

> **Kelly** | *16 oktober 2023* | Datormjukvara | Recommendation rating: 9.0/10
> 
> **Fördelar**: Anyone can pick it up and start using it right away. Numerous special functions help users grasp the situation and perform effectively. Learning about and using Salesforce is a requirement of using Service Cloud.
> 
> **Nackdelar**: I wish I could send out a mass email to all of my accounts and track their activities in one place. In a broad sense, that would assist advisors save time. It would be convenient if a call could be recorded for more than two accounts at once.
> 
> It's a win-win for both your business and your customers. Customer service has been boosted as a result. The help and service provided to customers has improved. It makes work more adaptable and scalable.

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### "A must for call centers" — 5.0/5

> **Patricia** | *19 mars 2026* | Bank | Recommendation rating: 10.0/10
> 
> **Fördelar**: What I liked most about salesforce service cloud was that any information that you needed to know about the customer was located in sales force and we didn’t have to navigate other systems.
> 
> **Nackdelar**: Salesforce service cloud could be overwhelming when learning how to navigate around for the first time. There are many different ways to find out the industry so you would have to know the proper pathway.
> 
> My overall experience with sales force service cloud was a positive one. It showed a tremendous amount of information so we could make the customer experience better and could handle the call efficiently.

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### "Terrible for support" — 3.0/5

> **Verifierad recensent** | *6 oktober 2022* | Informationsteknologi och tjänster | Recommendation rating: 1.0/10
> 
> **Fördelar**: They have good reporting tools for management. It’s easy to create views and charts.
> 
> **Nackdelar**: Sluggish, ugly interface, poor integration, difficult to customize.
> 
> Extremely negative from a support perspective.

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### "Improve your CRM experience and customer relations better with Salesforce" — 5.0/5

> **Shraddha** | *22 juni 2026* | Informationstjänster | Recommendation rating: 10.0/10
> 
> **Fördelar**: Salesforce is the great application for getting overall experience in CRM. It helps in maintaining the data logs, time entries. Its easier to check the sales pipeline. It helps in social media marketing.
> 
> **Nackdelar**: The only cons which affected me is its pricing, its bit costly. If the cost might have been bit low then it would have no cons i guess.
> 
> The overall experience about salesforce is great as it helps in managing CRM. It allows team to access customer data. Also, we can use AI tools easily from IOS to Android. Its easier to review the information via dashboards.

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### "So easy, even a tech challenged user can succeed" — 5.0/5

> **Verifierad recensent** | *19 december 2025* | Finansiella tjänster | Recommendation rating: 9.0/10
> 
> **Fördelar**: Easy to use system, with step by step guidance to ensure a truly quality experience. I am not tech savvy, so for me to operate without issue is wonderful.
> 
> **Nackdelar**: Centralizes customer data and information, for a complete view of the customer.  Easy to track cases with step by step prompts
> 
> Overall it's a very positive experience. Since the update, the step by step guidance takes the guesswork out of moving a case forward. Simple and easy to use. Love it

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## Links

- [View on Capterra](https://www.capterra.se/software/136189/salesforce)

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