--- description: Få detaljerad information om Usersnap, dess användbarhet, funktioner, pris, fördelar och nackdelar från verifierade användarupplevelser. Läs recensioner och upptäck liknande verktyg på Capterra Sverige. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Usersnap: Pris och betyg 2026 - Capterra Sverige --- Breadcrumb: [Hem](/) > [Verktyg för bugspårning](/directory/30090/bug-tracking/software) > [Usersnap](/software/135579/usersnap) # Usersnap Canonical: https://www.capterra.se/software/135579/usersnap Page: 1 / 3\ Nästa: [Next page](https://www.capterra.se/software/135579/usersnap?page=2) > Samla in användarrespons och fel genom att låta dina användare skicka in en kommenterad skärmbild i sin webbläsare. Skapa betydelsefull respons. > > Verdict: Rated **4.8/5** by 48 users. Top-rated for **Sannolikhet att rekommendera**. ----- ## Overview ### Vem använder Usersnap? Usersnap används av små teknikstartups och stora programvaruföretag (som Facebook, Canva och Microsoft). Kunderna sträcker sig från programvaruföretag (SaaS) till e-handel och webbyråer ## Quick Stats & Ratings | Metric | Betygsättning | Detail | | **Totalt** | **4.8/5** | 48 Recensioner | | Enkel användning | 4.8/5 | Based on overall reviews | | Kundtjänst | 4.9/5 | Based on overall reviews | | Valuta för pengarna | 4.5/5 | Based on overall reviews | | Funktioner | 4.6/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Sannolikhet att rekommendera) | ## Om leverantören - **Företag**: Usersnap - **Location**: Linz, Österrike - **Founded**: 2013 ## Commercial Context - **Pricing model**: (Gratis provperiod) - **Target Audience**: Egenföretagare, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Deployment & Platforms**: Moln, SaaS, webb-baserat - **Supported Languages**: engelska, franska, italienska, japanska, koreanska, kroatiska, spanska, tjeckiska, turkiska, tyska, ungerska - **Available Countries**: Australien, Brasilien, Indien, Japan, Kanada, Kina, Mexiko, Storbritannien, Tyskland, USA, Österrike ## Funktioner - Anpassningsbara mallar - Arbetsflödeshantering - Biljetthantering - Datavisualisering - Feedback-hantering - Flerkanalig datainsamling - Frågebibliotek - Granskningsförfrågan - Hantering av negativ feedback - Hantering av undersökning / omröstning - Instrumentbräda - Löpande feedback - Problemspårning - Projektledning - Rapportering och analys - Rapportering och statistik - Sentimentanalys - Självbetjäningsportal - Svarshantering - Undersökningar och feedback - Undersökningsstruktur NPS - Uppdragshantering - Uppgiftshantering - Verifieringskedja ## Integrations (34 total) - ActiveCollab - Aha\! - Airtable - Asana - Axosoft - Basecamp - Businessmap - ClickUp - Drupal - Evernote Teams - GitHub - GitLab - Google Analytics 360 - Intercom - JIRA Service Management ... and 19 more integrations ## Support Options - E-post / Kundtjänst - Vanliga frågor / Forum - Baskunskap - 24/7 (Live-support) - Chatt ## Category - [Verktyg för bugspårning](https://www.capterra.se/directory/30090/bug-tracking/software) ## Relaterade kategorier - [Verktyg för bugspårning](https://www.capterra.se/directory/30090/bug-tracking/software) - [Spårningsprogram](https://www.capterra.se/directory/30675/issue-tracking/software) - [Programvara för 360-graders feedback](https://www.capterra.se/directory/30666/360-degree-feedback/software) - [CRM-system](https://www.capterra.se/directory/30671/customer-experience/software) - [System för kundomdömen](https://www.capterra.se/directory/31024/review-management/software) ## Alternativ 1. [Swell](https://www.capterra.se/software/172802/swell) — 4.6/5 (358 reviews) 2. [Yotpo](https://www.capterra.se/software/144389/yotpo) — 4.5/5 (376 reviews) 3. [XM for Customer Experience](https://www.capterra.se/software/152924/customer-frontlines) — 4.6/5 (255 reviews) 4. [Jira](https://www.capterra.se/software/19319/jira) — 4.4/5 (15417 reviews) 5. [Wrike](https://www.capterra.se/software/76113/wrike) — 4.4/5 (3023 reviews) ## Recensioner ### "Finally, Usersnap is what I was looking for\!" — 5.0/5 > **Alex** | *30 juli 2019* | Marknadsföring och reklam | Recommendation rating: 10.0/10 > > **Fördelar**: Easy to use. Easy installation. User-friendly. Easy for non-tech-savvy users. The Chrome Extension works great. My clients already love it, and it's making my work easier\! > > **Nackdelar**: None, so far. Maybe I would add video recording to a future version. > > At Yucalab Digital Media, we create, localize, and translate a lot of content from English to Spanish for our clients. After looking for an app/software, to make annotations on a screenshot, to review mostly websites, I finally found Usersnap. When I started my search, I thought there were a lot of similar tools that could do this work, but surprisingly, I found just a few. And let me tell you, most of them were pretty BAD. For me, finding Usersnap was a miracle, and it has already become an essential tool for the work that I'm doing. ----- ### "Efficient Testing Tool" — 5.0/5 > **Meagan** | *11 juni 2025* | Turistföretag | Recommendation rating: 10.0/10 > > **Fördelar**: It is an amazing and efficient way for our clients and internal team to test the Cvent website and registration prior to launching. > > **Nackdelar**: I can't say I have found anything I don't like at this time. I am a new user with this integration. So far I am really enjoying it. > > Overall it is extremely user friendly and allows an efficient way for our team to test the registration and website components leading up to a registration launch. ----- ### "Usersnap is a tidy option for QA & UX reporting on websites but lacks features & competitive pricing" — 4.0/5 > **Verifierad recensent** | *29 mars 2019* | Informationsteknologi och tjänster | Recommendation rating: 5.0/10 > > **Fördelar**: I appreciated the tidy little on screen reporting widget that Usersnap Classic offers. The annotation tools, and label syncing with Jira is great. > > **Nackdelar**: When reporting issues or suggestions, the uploading of screenshots is slower than you'd like for power users. The Usersnap classic widget is neat, but the options for adjusting it to suit your projects are limited. You'll also find yourself limited when it comes to pricing and projects. The basic plans are fairly pricey and limited to running just a few projects at a time. This might be suitable for teams working on one or two in house websites, but doesn't work for web agencies with lots of clients. > > I've trialed Usersnap two times now to consider it for use with our team, first within the full Usersnap reporting and reviewing ecosystem, and later as a reporting tool for Jira. The tool seems neat for basic purposes, but is fairly limited and pricey for large teams working on multiple projects. ----- ### "Great price-quality" — 4.0/5 > **Verifierad recensent** | *18 januari 2021* | Datormjukvara | Recommendation rating: 9.0/10 > > **Fördelar**: Easy to use through its browser extension as well as by installing it. A valuable tool to keep all the product feedback together > > **Nackdelar**: Multiple attachments, analytics tools, customization options, multiple screenshots, user based inboxes > > So far so good, great quality for the price you pay. ----- ### "Good tool for reporting bugs" — 4.0/5 > **Cristian** | *29 juli 2020* | Logistik & Supply Chain | Recommendation rating: 8.0/10 > > **Fördelar**: I like the possibility to add images to the ticket and also that i'm able to reply to a user directly via email. Also the organizing of a tickets is well thought, being able to get a ticket on your name and label it. > > **Nackdelar**: Some images are not shown correctly. For example, some buttons appear to be broken or some fields from our software look different. This lead to some miscommunication, so it would be nice to printscreen an instance without distorting it. > > Overall experience so far is good, i can recommend this tool as a professional one. ----- Page: 1 / 3\ Nästa: [Next page](https://www.capterra.se/software/135579/usersnap?page=2) ## Links - [View on Capterra](https://www.capterra.se/software/135579/usersnap) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | | sv | | ----- ## Structured Data