--- description: Få detaljerad information om Intercom, dess användbarhet, funktioner, pris, fördelar och nackdelar från verifierade användarupplevelser. Läs recensioner och upptäck liknande verktyg på Capterra Sverige. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Intercom: Pris och betyg 2026 - Capterra Sverige --- Breadcrumb: [Hem](/) > [Kundtjänstsystem](/directory/22/customer-service/software) > [Intercom](/software/134347/intercom) # Intercom Canonical: https://www.capterra.se/software/134347/intercom Page: 1 / 47\ Nästa: [Next page](https://www.capterra.se/software/134347/intercom?page=2) > Bygg bättre kundrelationer med en förstklassig meddelandetjänst för företag. > > Verdict: Rated **4.5/5** by 1132 users. Top-rated for **Sannolikhet att rekommendera**. ----- ## Overview ### Vem använder Intercom? Intercom har över 30 000 betalande kunder över hela världen, inklusive större företag som New Relic, Sothebys och Shopify samt mindre företag som Airtable och Coda. ## Quick Stats & Ratings | Metric | Betygsättning | Detail | | **Totalt** | **4.5/5** | 1132 Recensioner | | Enkel användning | 4.4/5 | Based on overall reviews | | Kundtjänst | 4.3/5 | Based on overall reviews | | Valuta för pengarna | 4.0/5 | Based on overall reviews | | Funktioner | 4.4/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Sannolikhet att rekommendera) | ## Om leverantören - **Företag**: Intercom - **Founded**: 2011 ## Commercial Context - **Startpris**: 39,00 US$ - **Pricing model**: (Gratis provperiod) - **Target Audience**: Egenföretagare, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Deployment & Platforms**: Moln, SaaS, webb-baserat, Android (mobil), iPhone (mobil), iPad (mobil) - **Supported Languages**: arabiska, danska, engelska, finska, franska, hebreiska, indonesiska, italienska, japanska, kinesiska, koreanska, nederländska, norska, portugisiska, ryska, spanska, svenska, tjeckiska, traditionell kinesiska, turkiska, tyska, ungerska - **Available Countries**: Australien, Frankrike, Hongkong SAR, Irland, Kanada, Nederländerna, Nya Zeeland, Singapore, Storbritannien, Taiwan, Tyskland, USA ## Funktioner - 2-vägs meddelanden - AI / maskininlärning - Abonnenthantering - Aktivitetspanel - Anpassningsbara formulär - Anpassningsbara mallar - Användarhantering - Användarutbildning - Automatiserad routing - Automatisering av marknadsföring - Automatisk respons - Catalog Management - Chatt och meddelanden - E-post marknadsföring - E-postspårning - Event utlösta åtgärder - Feedback-hantering - Flerkanalig datainsamling - Hantering av undersökning / omröstning - Incidentshantering - Inkorghantering - Interaktionsspårning - Kampanjanalys - Kampanjhantering - Kontaktledning - Kontextuell vägledning - Kundchatt i realtid - Kundhantering - Kundhistorik - Kundsegmentering - Kundupplevelseshantering - Kunskapsbashantering - Kunskapshantering - Lead-kvalificering - Livechatt - Mass-sms - Meddelandeanpassning - Mobile Optimization - Mobilåtkomst - Naturlig språkbehandling - Proaktiv chatt - Process / arbetsflödesautomatisering - Schemaläggnings av kampanjer - Självbetjäningsportal - Språkavkänning - Transkript/chatthistorik - Undersökningar och feedback - Undersökningsstruktur CSAT - Undersökningsstruktur NPS - Visuell analys ... and 57 more features ## Integrations (100 total) - 24sessions - Affogata - Aircall - Archbee - AskNicely - BHN Rewards - Belel - Bettermode - Calendly - Calixa - Campaign Monitor by Marigold - Canny - ChargeDesk - ClickUp - ConvertFlow ... and 85 more integrations ## Support Options - E-post / Kundtjänst - Vanliga frågor / Forum - Baskunskap - Chatt ## Category - [Kundtjänstsystem](https://www.capterra.se/directory/22/customer-service/software) ## Relaterade kategorier - [Kundtjänstsystem](https://www.capterra.se/directory/22/customer-service/software) - [Marketing Automation-system](https://www.capterra.se/directory/6/marketing-automation/software) - [Programvara för live-chatt](https://www.capterra.se/directory/30797/live-chat/software) - [Programvaran för servicedeskServicedesk-program](https://www.capterra.se/directory/31027/service-desk/software) - [Programvara för leadsgenerering](https://www.capterra.se/directory/30963/lead-generation/software) ## Alternativ 1. [Freshdesk](https://www.capterra.se/software/124981/freshdesk) — 4.5/5 (3410 reviews) 2. [Salesforce Sales Cloud](https://www.capterra.se/software/61368/salesforce) — 4.4/5 (18768 reviews) 3. [Zendesk Suite](https://www.capterra.se/software/164283/zendesk) — 4.4/5 (4076 reviews) 4. [LiveAgent](https://www.capterra.se/software/102188/liveagent) — 4.7/5 (1754 reviews) 5. [LiveChat](https://www.capterra.se/software/62194/livechat) — 4.6/5 (1716 reviews) ## Recensioner ### "Powerful Features with Room for Improvement" — 5.0/5 > **Henrik** | *26 maj 2025* | Programutveckling | Recommendation rating: 9.0/10 > > **Fördelar**: Intercom’s AI functionality is truly impressive — it makes customer interactions smarter and more efficient right out of the box. I also really appreciate how easy it is to build powerful workflows. The intuitive interface allows for complex automation without requiring deep technical knowledge, which is a huge plus. > > **Nackdelar**: "While Intercom has many strengths, there are a few areas that could use improvement. Emails sometimes end up in spam, which affects deliverability. The Messenger widget could be clearer from the customer’s perspective — it can be confusing to navigate. It's also often difficult to quickly understand what each conversation is about. Lastly, I had higher expectations for the real-time translation feature; it would be great to have more customization options, especially on a per-agent level. > > "Overall, I'm very satisfied with Intercom’s functionality. A special shout-out to the support team — they’re not only highly competent but also genuinely friendly and helpful, which makes a big difference. ----- ### "The best AI support assistant I ever used" — 5.0/5 > **K.M.** | *1 mars 2026* | Underhållning | Recommendation rating: 9.0/10 > > **Fördelar**: I really like how Fin understands questions quickly and gives accurate helpful answers. It feels like having an assistant that’s always available > > **Nackdelar**: Intercom Fin has difficulty handling very technical or uncommon questions. we still require a human to intervene ----- ### "Offers customers a great and efficient support experience while saving our internal team countless hours" — 5.0/5 > **Matt** | *26 januari 2026* | Datormjukvara | Recommendation rating: 9.0/10 > > **Fördelar**: Intercom does many things extremely well, but if I had to zero in on the two big ones for me, they are Help Center and Fin AI assistant. Both of these tools help thousands of our customers everyday without the need of staffing hundreds of support reps. We do have an excellent team of reps, but Intercom's Help Center and Fin AI take care of the most common customer interactions, so our reps have the bandwidth to engage with more complex customer issues. > > **Nackdelar**: I do wish Intercom's integration with Jira was a little more robust. It does send basic issue tracking data over, but some data points are missing, causing you to have to go hunt them down in Intercom instead of staying in Jira. I'm not sure if this limitation is on Intercom or on Jira though. > > My current company was already using Intercom when I arrived 4 years ago. They had recently switched from Zendesk, and everyone told me how much better it was. After 4 years, it's easy to see why. They continued to innovate with features like Fin AI. I haven't seen anything else on the market that would fit our needs better than what Intercom is doing. ----- ### "Decent product function, needs added features." — 3.0/5 > **Carrie** | *14 januari 2026* | Datormjukvara | Recommendation rating: 2.0/10 > > **Fördelar**: Intercom was easy to navigate from the end user standpoint, and it was easy overall to monitor from the WFM RTA perspective. > > **Nackdelar**: Intercom is limited in the Agent States. For instance, an agent was either in a chat or away. It was very difficult to calculate idle time without a status that is online - idle. This makes calculating utilization statistics difficult. > > Overall, my experience was okay. I can't say that it was terrible, or very good. The things that I needed from the WFM side to calculate efficiencies wasn't something they provided, but from my standpoint, they were responsive in many other ways. ----- ### "Intercom is the best AI-first support platform." — 5.0/5 > **Rael** | *12 augusti 2025* | Informationsteknologi och tjänster | Recommendation rating: 10.0/10 > > **Fördelar**: I like Fin because it's easy to implement and improve, and it continues to evolve. Intercom's analytics are also quite good, and their CX score rating is a game-changer. > > **Nackdelar**: There's not a lot to dislike. I would love it if Intercom allowed replies to conversations to be scheduled. Our support team has established operating hours, and so if someone works outside of those hours, we don't want to give our customers the impression that we're available 24/7. > > We've been using Intercom for roughly 3 years now, and although it hasn't been the smoothest ride, we're able to get the value for money with it. It's the best AI-first support platform available, and it looks like it will continue to remain so as development keeps going. ----- Page: 1 / 47\ Nästa: [Next page](https://www.capterra.se/software/134347/intercom?page=2) ## Links - [View on Capterra](https://www.capterra.se/software/134347/intercom) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | ko | | | nl | | | nl-BE | | | pt | | | pt-PT | | | sv | | ----- ## Structured Data