--- description: Få detaljerad information om Freshservice, dess användbarhet, funktioner, pris, fördelar och nackdelar från verifierade användarupplevelser. Läs recensioner och upptäck liknande verktyg på Capterra Sverige. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Freshservice: Pris och betyg 2026 - Capterra Sverige --- Breadcrumb: [Hem](/) > [IT-tillgångshantering](/directory/30077/it-asset-management/software) > [Freshservice](/software/132997/freshservice) # Freshservice Canonical: https://www.capterra.se/software/132997/freshservice Page: 1 / 33\ Nästa: [Next page](https://www.capterra.se/software/132997/freshservice?page=2) > Online ITSM-hjälpdesk med händelse, problem, ändring, publicera och resurshantering, utöver kraftfull automatisering av biljetthantering > > Verdict: Rated **4.6/5** by 803 users. Top-rated for **Sannolikhet att rekommendera**. ----- ## Overview ### Vem använder Freshservice? Freshservice-kunder inkluderar leverantörer av hanterade tjänster (managed service provider, MSP), finansorganisationer, utbildningsinstitutioner och flera statliga organisationer. ## Quick Stats & Ratings | Metric | Betygsättning | Detail | | **Totalt** | **4.6/5** | 803 Recensioner | | Enkel användning | 4.6/5 | Based on overall reviews | | Kundtjänst | 4.5/5 | Based on overall reviews | | Valuta för pengarna | 4.4/5 | Based on overall reviews | | Funktioner | 4.3/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Sannolikhet att rekommendera) | ## Om leverantören - **Företag**: Freshworks - **Location**: San Mateo, USA - **Founded**: 2011 ## Commercial Context - **Startpris**: 19,00 US$ - **Pricing model**: (Gratis provperiod) - **Target Audience**: Egenföretagare, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Deployment & Platforms**: Moln, SaaS, webb-baserat, Android (mobil), iPhone (mobil), iPad (mobil) - **Supported Languages**: danska, engelska, estniska, finska, franska, indonesiska, italienska, japanska, katalanska, kinesiska, koreanska, nederländska, norska, polska, portugisiska, ryska, slovakiska, slovenska, spanska, svenska, thailändska, tjeckiska, traditionell kinesiska, turkiska, tyska, ungerska, vietnamesiska - **Available Countries**: Australien, Bahrain, Belgien, Brasilien, Brunei, Chile, Colombia, Costa Rica, Danmark, Ecuador, Filippinerna, Finland, Frankrike, Förenade Arabemiraten, Grekland, Hongkong SAR, Indien, Indonesien, Irland, Island and 41 more ## Funktioner - Anpassningsbara formulär - Anpassningsbara mallar - Arbetsflödeshantering - Biljetthantering - Catalog Management - Chatt och meddelanden - Dokumenthantering - Elektronisk underskrift - Ersättningshantering - Fjärråtkomst / kontroll - Flera kommunikationskanaler - Fulltextsökning - Förbyggda mallar - Godkännande arbetsflöde - Hantering av undersökning / omröstning - IT-rapportering - Incidentshantering - Incidentsrapportering - Innehållshantering - Katastrofåterställning - Konfigurationshantering - Kontroll och hantering remote - Korrigerande och förebyggande åtgärder (CAPA) - Kunskapsbashantering - Kunskapshantering - Lagerhantering - Licenshantering - Licensinventering - Licensspårning - Mallar - Patchhantering - Planeringsändring - Problemspårning - Projektspårning - Real-Time Monitoring - Realtidschatt - Riskbedömning - Samarbetsverktyg - Schemaläggning av jourvakten - Självbetjäningsportal - Statusspårning - Säker datalagring - Tillgångsspårning - Uppdragshantering - Uppgiftshantering - Utredningshantering - Varningar / Meddelanden - Workflow Automation - Ändringshantering - Åtkomstkontroller / behörigheter ... and 56 more features ## Integrations (69 total) - ADP Workforce Now - AWS Lambda - Adobe Acrobat Sign API - Amazon Redshift - Azure DevOps Server - BambooHR - BigQuery - Box - ClickUp - Copper - Device42, A Freshworks Company - Docusign - Dropbox - Dynamics 365 - FreshBooks ... and 54 more integrations ## Support Options - E-post / Kundtjänst - Vanliga frågor / Forum - Baskunskap - Telefonsupport - 24/7 (Live-support) - Chatt ## Category - [IT-tillgångshantering](https://www.capterra.se/directory/30077/it-asset-management/software) ## Relaterade kategorier - [IT-tillgångshantering](https://www.capterra.se/directory/30077/it-asset-management/software) - [It-system](https://www.capterra.se/directory/10001/it-management/software) - [Helpdesk-system](https://www.capterra.se/directory/30008/help-desk/software) - [Kunskapshanteringsprogram](https://www.capterra.se/directory/30094/knowledge-management/software) - [Programvara för IT-tjänster](https://www.capterra.se/directory/30672/it-service/software) ## Alternativ 1. [Freshdesk](https://www.capterra.se/software/124981/freshdesk) — 4.5/5 (3487 reviews) 2. [Zendesk Suite](https://www.capterra.se/software/164283/zendesk) — 4.4/5 (4094 reviews) 3. [LiveAgent](https://www.capterra.se/software/102188/liveagent) — 4.7/5 (1789 reviews) 4. [JIRA Service Management](https://www.capterra.se/software/138769/jira-service-management) — 4.5/5 (779 reviews) 5. [Zoho Desk](https://www.capterra.se/software/169505/zoho-desk) — 4.5/5 (2216 reviews) ## Recensioner ### "Efficient, User-Friendly ITSM Tool with Strong Automation Capabilities" — 5.0/5 > **Praphul Kumar** | *17 mars 2026* | Försäkring | Recommendation rating: 8.0/10 > > **Fördelar**: Freshservice offers great value for money considering the wide range of features it provides, especially for ITSM operations. As a Senior System Admin managing the tool independently, I’ve found it very easy to use and highly customizable. The interface is intuitive, which makes onboarding new users simple. Workflow automation, SLA management, and service catalog setup have significantly improved efficiency and reduced manual effort. Task and workflow management are strong, allowing me to streamline processes across different teams effectively. It also supports decent collaboration by keeping all ticket communication and updates centralized. > > **Nackdelar**: There are occasional bugs and glitches, especially when dealing with complex automations or API integrations. Reporting and advanced customization could be improved further, as some use cases require workarounds. Customer support is helpful but can sometimes take time to resolve more technical or edge-case issues, which can be challenging when you’re the only one managing the system. > > Overall, my experience has been very positive. Handling the entire platform alone as a Tech Lead has been manageable due to its ease of use and automation capabilities. It has helped improve operational efficiency, reduce turnaround time, and bring better structure to ticket and service request management. While there are areas for improvement, especially around advanced features and stability, it remains a reliable and powerful ITSM solution. ----- ### "Simple IT service tool that works well for teams" — 4.0/5 > **Hana** | *16 maj 2026* | Bokföring | Recommendation rating: 8.0/10 > > **Fördelar**: What I like most about Freshservice is that it is easy to use and well organized. It helps manage IT tickets and requests in a clear way, so nothing gets lost. The interface is simple and easy to understand, even for new users. > > **Nackdelar**: What I like least is that some advanced features are only available in higher-priced plans. It can also feel a bit limited for very complex workflows or large companies. > > My overall experience with Freshservice has been positive. It is a reliable tool for handling support requests and basic IT service management. It helps teams stay organized and respond faster to issues. However, it may not be the best option for very advanced or highly customized setups. ----- ### "Freshservice" — 5.0/5 > **Verifierad recensent** | *9 september 2026* | Datormjukvara | Recommendation rating: 8.0/10 > > **Fördelar**: The freshservice tool is the best itsm tool, very easy to use and the guides and product information is easily available and good customer support team. > > **Nackdelar**: The change management and other capabilities needs improvement, they are very basic unlike the advanced ITSM features on the tool. ----- ### "Great for a first bike, but you'll grow out of it." — 3.0/5 > **Jason** | *29 maj 2026* | Konstruktion | Recommendation rating: 7.0/10 > > **Fördelar**: The turnkey nature of Freshservice is highly desirable for teams and organizations that can't justify spending either a lot of time or payroll on a full/part-time developer. The low to no code environment allows for you to immediate spin up modules and begin processing incidents, requests, etc. The built-in analytics tools allow you to create customized dashboards and reporting for strategic planning on operational metrics. > > **Nackdelar**: As with any turnkey SaaS product its greatest strengths are also the product's greatest weakness. Want to take Fresh's framework and tweak it a bit to meet your needs? Nope. Do you want to customize components of a module entirely operating within the expected limitations of an ITIL product? Negative. Have a feature request? You can submit to the backlog but it might be years before a version of it becomes a reality. > > It's an excellent tool if you're looking for low maintenance/hassle with an ITIL-aligned ITSM tool. But the moment you want to become a power user and start customizing and evolving the tool to meet your specific needs, you either need to be prepared for disappointment or evaluate something more powerful. ----- ### "Easy-to-Use ITSM Solution with Powerful Automation" — 5.0/5 > **Swaroop** | *13 juli 2026* | Läkemedel | Recommendation rating: 8.0/10 > > **Fördelar**: Freshservice is easy to use, and the interface is clean and intuitive. The ticket management system helps keep support requests organized, while the automation and workflow features reduce manual effort and improve response times. The asset management module makes it easy to track IT assets in one place, and the reporting features help improve overall efficiency. Their customer support has been responsive whenever we've needed assistance, and overall the platform offers good value for money considering the features it provides. > > **Nackdelar**: Overall, it's a solid platform. Some advanced customization options can take a little time to understand, and a few reports require additional configuration to get the exact information needed. Other than that, it has worked well for our team's day-to-day IT service management. > > Our overall experience with Freshservice has been very positive. It provides a user-friendly interface that makes ticket management straightforward for both agents and end users. The automation and workflow capabilities have helped reduce manual tasks and improve response times, while the asset management features keep IT resources well organized. Customer support has been helpful whenever needed, and the platform offers good value for money with the features included. Overall, Freshservice has helped improve the efficiency of our IT service management processes. ----- Page: 1 / 33\ Nästa: [Next page](https://www.capterra.se/software/132997/freshservice?page=2) ## Links - [View on Capterra](https://www.capterra.se/software/132997/freshservice) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fi | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nb | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Structured Data