--- description: Få detaljerad information om Freshservice, dess användbarhet, funktioner, pris, fördelar och nackdelar från verifierade användarupplevelser. Läs recensioner och upptäck liknande verktyg på Capterra Sverige. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Freshservice: Pris och betyg 2026 - Capterra Sverige --- Breadcrumb: [Hem](/) > [IT-tillgångshantering](/directory/30077/it-asset-management/software) > [Freshservice](/software/132997/freshservice) # Freshservice Canonical: https://www.capterra.se/software/132997/freshservice Page: 1 / 30\ Nästa: [Next page](https://www.capterra.se/software/132997/freshservice?page=2) > Online ITSM-hjälpdesk med händelse, problem, ändring, publicera och resurshantering, utöver kraftfull automatisering av biljetthantering > > Verdict: Rated **4.5/5** by 719 users. Top-rated for **Sannolikhet att rekommendera**. ----- ## Overview ### Vem använder Freshservice? Freshservice-kunder inkluderar leverantörer av hanterade tjänster (managed service provider, MSP), finansorganisationer, utbildningsinstitutioner och flera statliga organisationer. ## Quick Stats & Ratings | Metric | Betygsättning | Detail | | **Totalt** | **4.5/5** | 719 Recensioner | | Enkel användning | 4.6/5 | Based on overall reviews | | Kundtjänst | 4.6/5 | Based on overall reviews | | Valuta för pengarna | 4.4/5 | Based on overall reviews | | Funktioner | 4.3/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Sannolikhet att rekommendera) | ## Om leverantören - **Företag**: Freshworks - **Location**: San Mateo, USA - **Founded**: 2011 ## Commercial Context - **Startpris**: 19,00 US$ - **Pricing model**: (Gratis provperiod) - **Target Audience**: Egenföretagare, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Deployment & Platforms**: Moln, SaaS, webb-baserat, Android (mobil), iPhone (mobil), iPad (mobil) - **Supported Languages**: engelska, franska, italienska, japanska, kinesiska, nederländska, polska, portugisiska, ryska, spanska, svenska, thailändska, traditionell kinesiska, turkiska, tyska, vietnamesiska - **Available Countries**: Australien, Bahrain, Belgien, Brasilien, Brunei, Chile, Colombia, Costa Rica, Danmark, Ecuador, Filippinerna, Finland, Frankrike, Förenade Arabemiraten, Grekland, Hongkong SAR, Indien, Indonesien, Irland, Island and 41 more ## Funktioner - Anpassningsbara formulär - Anpassningsbara mallar - Biljetthantering - Catalog Management - Chatt och meddelanden - Dokumenthantering - Elektronisk underskrift - Ersättningshantering - Fjärråtkomst / kontroll - Flera kommunikationskanaler - Fulltextsökning - Förbyggda mallar - Förnyelseshantering - Godkännande arbetsflöde - Hantering av undersökning / omröstning - IT-rapportering - IT-tillgångsspårning - Incidentshantering - Incidentsrapportering - Innehållshantering - Katastrofåterställning - Konfigurationshantering - Kontroll och hantering remote - Korrigerande och förebyggande åtgärder (CAPA) - Kunskapsbashantering - Kunskapshantering - Lagerhantering - Licensinventering - Licensspårning - Mallar - Patchhantering - Planeringsändring - Problemspårning - Process / arbetsflödesautomatisering - Projektspårning - Real-Time Monitoring - Realtidschatt - Relationskartläggning - Riskbedömning - Samarbetsverktyg - Schemaläggning av jourvakten - Självbetjäningsportal - Statusspårning - Säker datalagring - Tillgångsspårning - Uppdragshantering - Uppgiftshantering - Varningar / Meddelanden - Ändringshantering - Åtkomstkontroller / behörigheter ... and 56 more features ## Integrations (54 total) - Amazon Redshift - Azure DevOps Server - BambooHR - Box - ClickUp - Copper - Docusign - Dropbox Business - Dynamics 365 - FreshBooks - Freshchat - FullContact - GitHub - Google Analytics 360 - Google Calendar ... and 39 more integrations ## Support Options - E-post / Kundtjänst - Vanliga frågor / Forum - Baskunskap - Telefonsupport - 24/7 (Live-support) - Chatt ## Category - [IT-tillgångshantering](https://www.capterra.se/directory/30077/it-asset-management/software) ## Relaterade kategorier - [IT-tillgångshantering](https://www.capterra.se/directory/30077/it-asset-management/software) - [It-system](https://www.capterra.se/directory/10001/it-management/software) - [Helpdesk-system](https://www.capterra.se/directory/30008/help-desk/software) - [Kunskapshanteringsprogram](https://www.capterra.se/directory/30094/knowledge-management/software) - [Programvara för IT-tjänster](https://www.capterra.se/directory/30672/it-service/software) ## Alternativ 1. [Freshdesk](https://www.capterra.se/software/124981/freshdesk) — 4.5/5 (3432 reviews) 2. [JIRA Service Management](https://www.capterra.se/software/138769/jira-service-management) — 4.5/5 (770 reviews) 3. [Zendesk Suite](https://www.capterra.se/software/164283/zendesk) — 4.4/5 (4079 reviews) 4. [LiveAgent](https://www.capterra.se/software/102188/liveagent) — 4.7/5 (1782 reviews) 5. [Zoho Desk](https://www.capterra.se/software/169505/zoho-desk) — 4.5/5 (2212 reviews) ## Recensioner ### "FreshService Survey" — 4.0/5 > **William** | *20 maj 2026* | Logistik & Supply Chain | Recommendation rating: 8.0/10 > > **Fördelar**: Able to let user open ticket, for HR, have OnBoarding. Able to keep track instead of manually inform other IT admin that there is a case > > **Nackdelar**: The admin have to pay extra. Sometimes we need to have whole IT group inside. Not really suitable for small company less than 100 as people will still walk to IT dept for help. If changes to management have to manually change > > So far managers is able to track the ticket and target what is the most common issue. We will have monthly report in which we put in our slides. ----- ### "FreshSerice" — 4.0/5 > **Ruben** | *14 april 2026* | Marknadsföring och reklam | Recommendation rating: 7.0/10 > > **Fördelar**: ITIL foundation, onboarding workflows, and asset management were a breeze to use and not much effort required. > > **Nackdelar**: Reporting is complicated and the out of the box reports aren't very good. Other than the reporting the tool is pretty good. > > I was an admin for Freshservice, it's ITIL foundation makes it straight forward to use if you're familiar with ITIL. With that said reporting is not too good out of the box, and creating custom reports can be a challenge. ----- ### "Thought out layout but too expensive" — 3.0/5 > **Jaylen** | *20 februari 2025* | Detaljhandel | Recommendation rating: 0.0/10 > > **Fördelar**: Our business enjoyed the organization of the setup and how easy it was to find everything we needed. We used the Purchase Order system the most. > > **Nackdelar**: The one thing that turned us away was its priceThe main reason we decided not to continue using their service was the price. As a small business, the cost they were asking for was higher than we could fit into our budget, especially for purchase orders. Once the trial period ended, we stopped using their service.. As a small business, they were asking for a price higher than we could add to the budget to use it, mainly for purchase orders. As soon as the trial ended, we no longer used them. > > It was significant other than the overall price. It made us completely take it off of the possible software uses for us. ----- ### "Outstanding Tickets management tool" — 5.0/5 > **David** | *12 mars 2026* | Informationstjänster | Recommendation rating: 10.0/10 > > **Fördelar**: It's a tool easy to work with, deploy and customize, manage tickets became an easy task and the time spent filling fields was reduced. > > **Nackdelar**: The only thing I dislike is that depending on the license tier, it may be very limited on AI usage, API usage and a couple more features that are only available in higher tiers, that's an issue that may me improved > > After working more than a year with Freshservice the overall experience has been amazing, it's a tool that can be deployed to work within the organization and also outside to manage internal an external tickets. ----- ### "User-Friendly, Customizable, and Cost-Effective ITSM Platform, but Need Improvement" — 5.0/5 > **Ifediora** | *20 maj 2026* | Utbildningsförvaltning | Recommendation rating: 9.0/10 > > **Fördelar**: Ease of use and customization. I’m not restricted to out-of-the-box configurations, and the licensing is cost-effective. > > **Nackdelar**: A couple of features appear to be missing from the Assets module. For example, under Contracts, there’s currently no option to mark contracts as retired or archive them once they expire and no longer need renewal. Similarly, under Inventory, there’s no way to archive decommissioned assets to maintain a clean and current CMDB. I hope these features can be added in a future update. > > My overall experience with Freshservice has been positive, particularly in terms of usability, flexibility, ticket management, customer support, and cost-effectiveness for IT Service Management. ----- Page: 1 / 30\ Nästa: [Next page](https://www.capterra.se/software/132997/freshservice?page=2) ## Links - [View on Capterra](https://www.capterra.se/software/132997/freshservice) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fi | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nb | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Structured Data