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Freshservice
Vad är Freshservice?
Upprätthåll ett lager för ditt företags IT-resurser och andra resurser som kontrakt, maskinvara och programvara genom hela livscykeln med hjälp av Freshservices resurshantering. Verktyget ger en uppfriskande användarupplevelse ovanpå kraftfulla funktioner för ärendehantering och resurshantering såsom automatisk upptäckt av nya resurser, kraftfull konfigurationshantering och förbättrad konsekvensanalys.
Vem använder Freshservice?
Freshservice-kunder inkluderar leverantörer av hanterade tjänster (managed service provider, MSP), finansorganisationer, utbildningsinstitutioner och flera statliga organisationer.
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Recensioner av Freshservice
You can do a lot of great things with Freshservice
Kommentarer: Complete platform for IT service management and reporting on client needs. It gives me the ability to develop material that can be provided as assistance to customers, as well as report back internally to the team and to top board management.
Fördelar:
I appreciate that it is not only affordable, but also demonstrates a lot of value due to the fact that it comes with a lot of features considering how much it costs. FreshService is capable of competing with ServiceNow in terms of IT service management, and I am accustomed to utilizing ServiceNow.
Nackdelar:
The constraints placed on portal design, in addition to the requirement of having HTML coding skills. I have not been able to determine whether or not it is possible for us to have parent portal sites that include kid pages, and the process of developing these pages will require experience in coding.
Övervägda alternativ:
Freshservice can help you work more efficiently.
Kommentarer: If I have to make a new system choice today, I would choose Fresh again.
Fördelar:
In Fresh, the company can achieve a comprehensive ticket management solution. It's enjoyable to work in Fresh. It's educational, visually appealing, and helps us in our operations to deliver to our customers.
Nackdelar:
Some of the requests we've made take time to be incorporated into the Fresh roadmap.
Freshservice has made managing IT requests a breeze. Highly recommended!
Fördelar:
The user-friendly interface and automation features have saved me time and effort.
Nackdelar:
I wish the reporting and analytics capabilities were more robust. Some additional customization options would be helpful too.
Most Comprehensible Ticketing System
Kommentarer: FreshDesk is the first and only ticketing system our company is utilizing and it has made handling user requests so much easier. The workflow feature helps to easily divide tasks between IT staff.
Fördelar:
Freshservice really streamlines both the end user and IT experience. Even the least advanced users find it easy to submit tickets, and the layout is simple and comprehensible. The leaderboard and achievements features allow IT staff to evenly distribute workload as well as give users an incentive.
Nackdelar:
I have no dissatisfaction to report with Freshservice.
Övervägda alternativ:
Great ITSM for Small team
Fördelar:
We use Freshservice in a small team and it works great for us. It is very easy to use. It provides all ITSM requirements. Overall it meets our requirement in IT, security and accounting team.
Nackdelar:
So far we are happy with the product and don't have anything to dislike about it.
