--- description: Få detaljerad information om Freshservice, dess användbarhet, funktioner, pris, fördelar och nackdelar från verifierade användarupplevelser. Läs recensioner och upptäck liknande verktyg på Capterra Sverige. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Freshservice: Pris och betyg 2026 - Capterra Sverige --- Breadcrumb: [Hem](/) > [IT-tillgångshantering](/directory/30077/it-asset-management/software) > [Freshservice](/software/132997/freshservice) # Freshservice Canonical: https://www.capterra.se/software/132997/freshservice Page: 1 / 29\ Nästa: [Next page](https://www.capterra.se/software/132997/freshservice?page=2) > Online ITSM-hjälpdesk med händelse, problem, ändring, publicera och resurshantering, utöver kraftfull automatisering av biljetthantering > > Verdict: Rated **4.5/5** by 685 users. Top-rated for **Sannolikhet att rekommendera**. ----- ## Overview ### Vem använder Freshservice? Freshservice-kunder inkluderar leverantörer av hanterade tjänster (managed service provider, MSP), finansorganisationer, utbildningsinstitutioner och flera statliga organisationer. ## Quick Stats & Ratings | Metric | Betygsättning | Detail | | **Totalt** | **4.5/5** | 685 Recensioner | | Enkel användning | 4.6/5 | Based on overall reviews | | Kundtjänst | 4.5/5 | Based on overall reviews | | Valuta för pengarna | 4.4/5 | Based on overall reviews | | Funktioner | 4.3/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Sannolikhet att rekommendera) | ## Om leverantören - **Företag**: Freshworks - **Location**: San Mateo, USA - **Founded**: 2011 ## Commercial Context - **Startpris**: 19,00 US$ - **Pricing model**: (Gratis provperiod) - **Target Audience**: Egenföretagare, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Deployment & Platforms**: Moln, SaaS, webb-baserat, Android (mobil), iPhone (mobil), iPad (mobil) - **Supported Languages**: engelska, franska, italienska, japanska, kinesiska, nederländska, polska, portugisiska, ryska, spanska, svenska, thailändska, traditionell kinesiska, turkiska, tyska, vietnamesiska - **Available Countries**: Australien, Bahrain, Belgien, Brasilien, Brunei, Chile, Colombia, Costa Rica, Danmark, Ecuador, Filippinerna, Finland, Frankrike, Förenade Arabemiraten, Grekland, Hongkong SAR, Indien, Indonesien, Irland, Island and 41 more ## Funktioner - Anpassningsbara formulär - Biljetthantering - Catalog Management - Chatt och meddelanden - Dokumenthantering - Elektronisk underskrift - Ersättningshantering - Fjärråtkomst / kontroll - Flera kommunikationskanaler - Fulltextsökning - Förbyggda mallar - Godkännande arbetsflöde - Hantering av undersökning / omröstning - IT-rapportering - IT-tillgångsspårning - Incidentshantering - Incidentsrapportering - Innehållshantering - Katastrofåterställning - Konfigurationshantering - Kontroll och hantering remote - Korrigerande och förebyggande åtgärder (CAPA) - Kunskapsbashantering - Kunskapshantering - Lagerhantering - Licensinventering - Licensspårning - Mallar - Patchhantering - Planeringsändring - Problemspårning - Process / arbetsflödesautomatisering - Projektspårning - Real-Time Monitoring - Realtidschatt - Relationskartläggning - Releasehantering - Revisionshantering - Riskbedömning - Samarbetsverktyg - Schemaläggning av jourvakten - Självbetjäningsportal - Statusspårning - Säker datalagring - Tillgångsspårning - Uppdragshantering - Uppgiftshantering - Varningar / Meddelanden - Ändringshantering - Åtkomstkontroller / behörigheter ... and 56 more features ## Integrations (54 total) - Amazon Redshift - Azure DevOps Server - BambooHR - Box - ClickUp - Copper - Docusign - Dropbox Business - Dynamics 365 - FreshBooks - Freshchat - FullContact - GitHub - Google Analytics 360 - Google Calendar ... and 39 more integrations ## Support Options - E-post / Kundtjänst - Vanliga frågor / Forum - Baskunskap - Telefonsupport - 24/7 (Live-support) - Chatt ## Category - [IT-tillgångshantering](https://www.capterra.se/directory/30077/it-asset-management/software) ## Relaterade kategorier - [IT-tillgångshantering](https://www.capterra.se/directory/30077/it-asset-management/software) - [It-system](https://www.capterra.se/directory/10001/it-management/software) - [Helpdesk-system](https://www.capterra.se/directory/30008/help-desk/software) - [Kunskapshanteringsprogram](https://www.capterra.se/directory/30094/knowledge-management/software) - [Programvara för IT-tjänster](https://www.capterra.se/directory/30672/it-service/software) ## Alternativ 1. [Freshdesk](https://www.capterra.se/software/124981/freshdesk) — 4.5/5 (3409 reviews) 2. [LiveAgent](https://www.capterra.se/software/102188/liveagent) — 4.7/5 (1753 reviews) 3. [Zendesk Suite](https://www.capterra.se/software/164283/zendesk) — 4.4/5 (4072 reviews) 4. [JIRA Service Management](https://www.capterra.se/software/138769/jira-service-management) — 4.5/5 (763 reviews) 5. [Zoho Desk](https://www.capterra.se/software/169505/zoho-desk) — 4.5/5 (2211 reviews) ## Recensioner ### "Efficient Ticket Management with Room for Creative Collaboration Improvements" — 5.0/5 > **Anida** | *19 mars 2026* | Detaljhandel | Recommendation rating: 9.0/10 > > **Fördelar**: Freshservice provides a clear and organized way to manage incoming requests. I especially like how tickets are structured, making it easy to track design tasks, communicate with requesters, and prioritize work efficiently. The interface is intuitive, which helps streamline my daily workflow as a graphic designer. > > **Nackdelar**: Sometimes the system can feel a bit rigid when handling creative requests, especially when more flexibility or visual context is needed. It would be helpful if there were better options for previewing design assets or collaborating visually within tickets. > > Overall, my experience with Freshservice has been positive. It helps maintain organization and ensures that no request is missed. As a graphic designer, it supports structured communication, although some improvements in creative collaboration features would make it even more effective. ----- ### "Fresh Service has changed the way we service our restaurants" — 5.0/5 > **Kenny** | *12 mars 2026* | Mat och dryck | Recommendation rating: 10.0/10 > > **Fördelar**: How intuitive and easy it is to navigate and use for both our tech team and end users. We have also been able to stand up our HR service needs within the platform. > > **Nackdelar**: That there is a cost associated with Freddy AI. Initially it was part of the platform when we purchased. > > It has been phenomenal. It has changed the way we do service management within our organization 100%. We can now better manage problems, requests, inventory, and change management which were tough initially. ----- ### "Thought out layout but too expensive" — 3.0/5 > **Jaylen** | *20 februari 2025* | Detaljhandel | Recommendation rating: 0.0/10 > > **Fördelar**: Our business enjoyed the organization of the setup and how easy it was to find everything we needed. We used the Purchase Order system the most. > > **Nackdelar**: The one thing that turned us away was its priceThe main reason we decided not to continue using their service was the price. As a small business, the cost they were asking for was higher than we could fit into our budget, especially for purchase orders. Once the trial period ended, we stopped using their service.. As a small business, they were asking for a price higher than we could add to the budget to use it, mainly for purchase orders. As soon as the trial ended, we no longer used them. > > It was significant other than the overall price. It made us completely take it off of the possible software uses for us. ----- ### "FreshService - A Clean and Modern Service Solution" — 5.0/5 > **Brendan** | *15 januari 2026* | Bil | Recommendation rating: 9.0/10 > > **Fördelar**: Freshservice has a very clean UI that is easy and intuitive to navigate. The webpage also has live update notifications which is extremely useful for closely monitoring tickets. When an update is posted on a ticket, even without refreshing you will see a notification regarding it and linking you to the ticket. Another useful live updating feature is the ability to see what other agents are currently viewing or editing a ticket. This solves the age-old issue 2 agents trying to edit a ticket at the same, or hesitating to update a ticket thinking another agent is already working on it. I've also found the extensibility of the product to be quite useful. We've granularized our request system to include specific requests with built in tasks lists for common requests (Employee onboarding, Software Installation Request, etc.), as well as the general ticketing system. We've added approval groups to notify the proper people streamlining repetitive tasks. There are great reporting features built-in as well, providing clean overviews of important KPI's like first-touch resolution, first response time, and time to resolution. These reports can be customized to filter based on a plethora of criteria. The pricing also has as consistent model that isn't overly expensive. > > **Nackdelar**: Frankly I haven't encountered any issues with Freshservice yet. There has been a single instance of downtime this year, and it was minor and resolved relatively quickly. > > Freshservice has been a fantastic ticketing and service management solution. There are regular updates to keep it modern, and the UI is clean, responsive, and intuitive. With years of experience in many ticketing systems, Freshservice feels the most modern out of any of them. ----- ### "Outstanding Tickets management tool" — 5.0/5 > **David** | *12 mars 2026* | Informationstjänster | Recommendation rating: 10.0/10 > > **Fördelar**: It's a tool easy to work with, deploy and customize, manage tickets became an easy task and the time spent filling fields was reduced. > > **Nackdelar**: The only thing I dislike is that depending on the license tier, it may be very limited on AI usage, API usage and a couple more features that are only available in higher tiers, that's an issue that may me improved > > After working more than a year with Freshservice the overall experience has been amazing, it's a tool that can be deployed to work within the organization and also outside to manage internal an external tickets. ----- Page: 1 / 29\ Nästa: [Next page](https://www.capterra.se/software/132997/freshservice?page=2) ## Links - [View on Capterra](https://www.capterra.se/software/132997/freshservice) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fi | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nb | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Structured Data