--- description: Få detaljerad information om Vivantio, dess användbarhet, funktioner, pris, fördelar och nackdelar från verifierade användarupplevelser. Läs recensioner och upptäck liknande verktyg på Capterra Sverige. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Vivantio: Pris och betyg 2026 - Capterra Sverige --- Breadcrumb: [Hem](/) > [Programvara för IT-tjänster](/directory/30672/it-service/software) > [Vivantio](/software/132880/vivantio) # Vivantio Canonical: https://www.capterra.se/software/132880/vivantio Page: 1 / 8\ Nästa: [Next page](https://www.capterra.se/software/132880/vivantio?page=2) > SaaS-plattform som ger dig hantering av företagstjänster genom automatiserad dirigering, varningar, interaktionsspårning med mera. > > Verdict: Rated **4.3/5** by 178 users. Top-rated for **Sannolikhet att rekommendera**. ----- ## Overview ### Vem använder Vivantio? Medelstora och växande verksamheter med servicehantering som behöver rapportering/analys, anpassningsbar varumärkesprofilering, dirigering, eskalering, chatt i realtid, interaktionsspårning med mera. ## Quick Stats & Ratings | Metric | Betygsättning | Detail | | **Totalt** | **4.3/5** | 178 Recensioner | | Enkel användning | 4.2/5 | Based on overall reviews | | Kundtjänst | 4.4/5 | Based on overall reviews | | Valuta för pengarna | 4.3/5 | Based on overall reviews | | Funktioner | 4.2/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Sannolikhet att rekommendera) | ## Om leverantören - **Företag**: Vivantio - **Location**: Boston, USA - **Founded**: 2005 ## Commercial Context - **Startpris**: 49,00 US$ - **Pricing model**: (Gratis provperiod) - **Target Audience**: 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Deployment & Platforms**: Moln, SaaS, webb-baserat, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (på platsl), Linux (på plats), Chromebook (Desktop) ## Funktioner - Aktivitetspanel - Aktivitetsspårning - Anpassningsbara formulär - Anpassningsbara mallar - Användarhantering - Användningsspårning / Analytics - Automatiserad routing - Biljetthantering - CES Enkätstruktur - Call Center-hantering - Catalog Management - Engagemangsspårning - Feedback-hantering - Fjärråtkomst / kontroll - Flera kommunikationskanaler - Hantering av undersökning / omröstning - IT-rapportering - IT-tillgångsspårning - Incidentshantering - Inkorghantering - Innehållshantering - Kommunikationshantering - Konfigurationshantering - Kontaktledning - Kunddatabas - Kundhistorik - Kundtjänst - Kundupplevelseshantering - Kunskapsbashantering - Kunskapshantering - Lagerhantering - Livechatt - Ombordstigning - Problemspårning - Process / arbetsflödesautomatisering - Releasehantering - SMS-meddelanden - Samarbetsverktyg - Självbetjäningsportal - Tillgångsspårning - Undersökningar och feedback - Undersökningsstruktur CSAT - Undersökningsstruktur NPS - Uppdragshantering - Uppgiftshantering - Varningar / Meddelanden - Visuell analys - Ändringshantering - Åtkomstkontroller / behörigheter - Övervakning av klagomål ... and 50 more features ## Integrations (18 total) - Azure DevOps - Datadog - Gmail - Jira - Lansweeper - Loggly - Microsoft 365 - Microsoft Azure - Microsoft Entra ID - Microsoft Teams - New Relic - Okta - OpsGenie - PagerDuty - Salesforce Platform ... and 3 more integrations ## Support Options - E-post / Kundtjänst - Vanliga frågor / Forum - Baskunskap - Telefonsupport - Chatt ## Category - [Programvara för IT-tjänster](https://www.capterra.se/directory/30672/it-service/software) ## Relaterade kategorier - [Programvara för IT-tjänster](https://www.capterra.se/directory/30672/it-service/software) - [ITSM-verktyg](https://www.capterra.se/directory/30676/itsm/software) - [Programvaran för servicedeskServicedesk-program](https://www.capterra.se/directory/31027/service-desk/software) - [Programvara för kundframgång](https://www.capterra.se/directory/30961/customer-success/software) - [Programvara för kundtjänst](https://www.capterra.se/directory/32315/customer-support/software) ## Alternativ 1. [JIRA Service Management](https://www.capterra.se/software/138769/jira-service-management) — 4.5/5 (770 reviews) 2. [N-central](https://www.capterra.se/software/13803/n-central) — 4.2/5 (253 reviews) 3. [Freshservice](https://www.capterra.se/software/132997/freshservice) — 4.5/5 (720 reviews) 4. [Pulseway](https://www.capterra.se/software/141792/pulseway) — 4.7/5 (310 reviews) 5. [Atera](https://www.capterra.se/software/144309/atera) — 4.5/5 (448 reviews) ## Recensioner ### "Vivantio" — 4.0/5 > **Ashley** | *15 november 2022* | E-lärande | Recommendation rating: 8.0/10 > > **Fördelar**: I like the customization options you have that other products don’t and won’t offer > > **Nackdelar**: It takes a bit to get logged in and to navigate but not too many cons ----- ### "Simple and adaptive IT Service Management" — 4.0/5 > **Ben** | *14 september 2023* | E-lärande | Recommendation rating: 8.0/10 > > **Fördelar**: Ease of implementation and customisation. > > **Nackdelar**: Reporting tool is fussy and the labels can be confusing. > > I have used it in more than one environemnt and deployment and customisation was easy especialy with the implementation help and guidance provided. ----- ### "Excellent Product Support but lacking finer details" — 3.0/5 > **Darren** | *31 januari 2017* | Finansiella tjänster | Recommendation rating: 5.0/10 > > **Fördelar**: User Support, Workflow module > > **Nackdelar**: GUI, speed of page loads, lack of updates to key functionality > > Vivantio offers a ITIL service desk software that we use for software support. In general I have found the solution not very user friendly and in the last 3 years of using it, I found that little has changed to the basic user functionality to improve this despite many feature requests to aid this. A key example of this is that, in 2017, it is still not possible for all emails in the system to show the pictures that are embedded. In the past, we have found that the quality of the software updates to the system lacking basic QA process and it has become quite simple to find bugs in the new features. I would say that the support team is very good at getting back to you within half a business day and providing us with workarounds of problems that we have highlighted. ----- ### "Excellent product and customer service" — 5.0/5 > **Sam** | *14 april 2021* | Sjukhus och hälsovård | Recommendation rating: 10.0/10 > > **Fördelar**: The software is easily customisable and changed pre and post-launch of the system, meaning that you can launch, get it wrong and change it. The capabilities seem endless and offers all requirements that we need. > > **Nackdelar**: The difference in the admin area to the technician portal is a little bit confusing at times. I believe that the back end admin area needs upgrading to the FLEX environment. ----- ### "A solid incident management tool." — 4.0/5 > **David** | *14 juli 2017* | Datormjukvara | Recommendation rating: 7.0/10 > > **Fördelar**: Clean interface and easy to use. Highly customisable in regards to queues, and an easy to use scheduling system to schedule various automated tickets, with checks or standard template incidents. > > **Nackdelar**: It can be quite slow to quickly switch between tickets if you need to compare information between multiple incidents. > > All time and incidents easily logged and followed, with easy to use queues for each individual user to keep track of each agent. We're also able to quickly create and view KB articles on the fly to transfer common knowledge. ----- Page: 1 / 8\ Nästa: [Next page](https://www.capterra.se/software/132880/vivantio?page=2) ## Links - [View on Capterra](https://www.capterra.se/software/132880/vivantio) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | | sv | | ----- ## Structured Data