Ovatu

An amazing asset to any size salon.

Kommentarer: Amazing and life changing for the business model we have.

Fördelar:

We run a very busy salon with all Self Employed staff. This tool allows us to manage other stylists diary’s for when enquires come to ourselves rather than the individual.

Nackdelar:

That stylists can’t have their separate card capture

Absolutely Amazing!

Kommentarer: Cant recommend enough! Works seamlessly, super reliable, clients love the online booking, but most of all the team are great! They have helped me out no end, nothing is too much trouble and they obviously realise no two businesses are the same, features have been tweaked to suit me.

Fördelar:

Brilliant features! Forms are super helpful especially when they automatically send out! Online booking is great, I love how it integrates into my website seamlessly. Gap minimiser is wonderful too!

Nackdelar:

It would be easier if we could select multiple services to make a change ie buffer times or resources.

Would be so much better if reports didn't show everything booked in. Just cashed off sales.

Kommentarer: It's easier than paper. But I would consider changing if a better one was available.

Fördelar:

SMS and email confirmations Storage function for client details and notes. Email sent to clients confirming booking date and time.

Nackdelar:

Mobile app not scrolling up when you book. Lack of ability to use it to input outgoings, not simple for clients to book, wait list doesn't work on app and the last minute appointments section is very poor.

What an Awesome Product

Kommentarer: The support team have been totally awesome, they imported all my old appointments from my old system, so i have full client history. Always responded sometimes within minuets. Amazing team. Well done.

Fördelar:

This software makes my life bliss. It has such advanced rules I can set for appointments, e.g. I can allow a a service type to be booked only at given times frames, that can be different each day, then on top of that, it works out what digital forms to send at a set time prior, and then goes a step further to pop up a form on the time of the appointment for staff to fill in. Customer love the booking site, the ease of use, the slick interface.

Nackdelar:

The form designer is a bit clunky, and needs to support pictures, and some better layout options, but I did find it responds to HTML tags so made the best I can.

5 start booking system with outstanding customer service

Kommentarer: My experience since using ovatu has been great they answer any questions I have in a timely manner and most recently I accidentally synced lots of customers accounts together. I emailed and asked for help to sort these synced profiles out and within a few hours [sensitive content hidden] had fixed the main issues I had caused. Then [sensitive content hidden] worked his magic and sorted the rest . I’m so grateful that ovatu have such a caring and hard working team

Fördelar:

I like how I have been able to build the system to suit my business needs it’s not a case if one software suits all.

Nackdelar:

I would like to be able to customise the book now platform more and I don’t like how you get charged 5 credits for a txt message.

My Patients love it!

Kommentarer: i don't have so many missed appointments, my patients love how easy the online booking is.

Fördelar:

ease of use for my patients, simple for me. i don't have reception so it helps me with my time. i don't book many appointments by phone anymore.

Nackdelar:

making the forms was a bit of a chore, i don't understand all the terminology so I'm not sure what some of the stuff is for. But that's a me issue i think.

Ovatu is the reason my company functions so easily in a paperless system! I absolutely love Ovatu!

Kommentarer: Ovatu literally allows me to run my company. It is an affordable price for a small business like my own and I cannot recommend it highly enough! Even though there are a few little tweaks I'd like to see in the future, they are small when compared to all of the benefits I receive from the product in general. I am a Nutritional Therapy Practitioner and run my own company solo. Many NTP students are working to get their private practices off the ground and I always, always recommend using Ovatu for their schedule and invoicing needs. It's great! I had spent months searching for a program like this and when I found Ovatu, I never looked back! Thanks for a great program!!

Fördelar:

I absolutely love how all of my most used items are contained in one place! Extremely flexible schedule, invoicing, appointment reminders, client reviews, online scheduling - it's fantastic. I spent so much less time going back-and-forth for scheduling with most of my clients because they can very easily add themselves to my schedule through my website. I can open up the Ovatu app on my smart phone and easily check my schedule for updates. Fantastic! I recommend Ovatu to everyone and couldn't be happier with customer service as they are always polite and prompt returning my questions.

Nackdelar:

There are only 2 areas in which I think Ovatu could be tweaked: 1) adding in some way to track a few more types of expenses to reflect on the bottom line for revenue (items such as rent, insurance, payroll cost, etc. which is a little bit more of a job for accounting software) to give a more accurate overall picture in the Reports section. 2) An improved note-taking system to allow for a little bit more flexibility. I'd love to have a way to store private SOAP notes after each consultation that can include PDF attachments or diagrams, and, at the same time, another section of semi-public notes (between me and that particular client only - through their log-in) that clients can log-in and see through the mini-site which would contain recommendations for them to complete between appointments.

My Virtual Assistant!

Kommentarer: My overall experience has been really positive. The support staff are quite simply excellent, nothing seems too much trouble, they are always quick to respond and very polite.[SENSITIVE CONTENT HIDDEN] all deserve a special mention for all of the above. It really does make a difference as a lot of companies have good products but are let down by their aftercare service which sadly is all we then associate them with. Ovatu are different their passion and knowledge of their product is excellent.

Fördelar:

This software is super easy to use and manage. Once it has been setup it pretty much runs itself which gives me time to get on with my business. The online booking feature leaves me free to treat clients without having to spend time taking calls or replying to emails. My clients love the reminder service and ease of use. I integrate with Stripe and Paypal so my booking and checking out process is seamless. I love the fact that everything is digital and I am 100% paperless and compliant for GDPR.

Nackdelar:

There isn't anything I dislike about the software. I would like to see some integration of accounting software to make tax and end of year a little easier. It would be ideal if this could be an all in one package. I would also like to see an option to sell products as well as services through the booking process. The software already holds my stock data so this would certainly be a benefit as all sales would be handled in one area.

My business is able to be hugely successful because of this product but my review is on the support

Kommentarer: I have two different businesses running on this software and it gives me all the information I need, there is so much this software can do and I often need help, the customer Service from the team is excellent and why I am writing a review, they are fast at responding and know exactly what I need every time

Fördelar:

It's quite a daunting thing having your whole business on a bit of software but the team at Ovatu have been incredible support and know the product inside out so when I call for guidance they give step by step advice and email through a video to refer to afterwards.

Nackdelar:

I don't dislike anything, it does everything I need

Wonders with this Software

Fördelar:

It has been wonderful throughout my work, making necessary updates to help us stay up to date on everything. Thanks to this software we can satisfy our customers

Nackdelar:

The storage system is not very efficient, as are some applications that are not so easy to use. It is something of minimum seriousness that I am sure that they could solve it

Seriously outstanding support (and the product is great too!)

Kommentarer: Awesome!

Fördelar:

It is easy to use and logical, however the stand out feature that prompts me to write this review is the people in the support team. There are help tutorials for everything but when I can't see the wood from the trees, they are quick to respond in live chat, or email and essentially stay patient and professional when they must honestly want to bang their heads against a brick wall, when I have clearly missed something simple or made an obvious error I couldn't see. Last night I suggested a change (one of my finer moments!) and within a few hours they had actually implemented it - and I appreciate so much a) that they were still listening and b) implemented it! as it will greatly benefit the experience of my clients. I was so pleased I told my husband said "omg how much did you pay them, or do you pay them for their software - where on earth do you get that sort of service these days!" So thank you to [SENSITIVE CONTENT HIDDEN] and anyone else who has helped this switch from my previous provider! you are all legends!

Nackdelar:

Not a lot at all, and the one thing that could be improved they did!

It just gets better and better

Kommentarer: Excellent

Fördelar:

Economical, cloud based, works like 2 members of staff. I use it on my MAC, iPhone and iPad. The update releases just get better and better and looks seriously clean and easy to navigate. They respond very quickly with queries too. Clients can book 24/7 it has full functionality too love love love it! Now with the improved waitlist option its even better. I can develop my own consent forms which are sent when a client books online.

Nackdelar:

There is nothing at all I do not like. Ive been with this company for many years now and as they grow and develop the product it gets better and better.

Streamlined my business! Been a loyal user for 4 year now and could never go back!

Fördelar:

Very user friendly , I picked it up right away, no tricky learning curve. Super easy to customise by adding your services and prices etc and not too time consuming either. Excellent reminder system, sends out reminder email 48hrs before to minimise no shows. Easy to view scheduling I love that the IPhone version can be used offline to take bookings etc then automatically syncs up when it has signal easy to store client information excellent customer service, very quick to reply and have always answered all my questions and solved all my issues within days if not hours,

Nackdelar:

annoying that the google compatible version doesn't seem as advanced, wanted to upgrade to the Google pixel phone but the Ovatu app wasn't as good so had to stick to iPhone

I was recommended Ovatu on a beauty Facebook Page. It has helped me grow my business significantly

Kommentarer: Streamlined booking & storing of customer details.
Trct message confirmations, terms & conditions for booking policy.

Fördelar:

Simple, effective & has saved me money from reduced cancellations & no-shows. I now wake up to multiple bookings each morning. Information is stored securely & helps keep everything streamlined. It syncs well to programs like Mailchimp also. The text reminder & follow up texts & emails are brilliant. These features have taken my business to a more professional level. I'm able to run reports & see where my business is.

Nackdelar:

When you click on the customers appointment you can't see their details. You have to manually search

Great for a Professional Tattooer! Almost perfect!

Fördelar:

Saves all the clients info and makes future bookings a snap! It emails appointment reminders to clients! The software is easy to use, and anytime I've ever had a problem or concern, I got an email back from Ovatu within just a few hours

Nackdelar:

If I had to pick a Con for this software, there would be two. 1: there aren't enough free text message send outs included in my plan, so I don't use them at all. 2: on the print screen when printing your daily schedule from the iPhone app, the "print" button or link is almost impossible to see. A different font color would fix that. But those are minut.

An easy to use equipment to organize patients schedule for a gynecology outpatient clinic.

Fördelar:

User friendly interface, good and useful functions, excellent web area with so many useful functions. This application made my life easier with a 60% reduction in my incoming phone calls. OVATU You is a perfect application as well as I try to force my patients to use it.

Nackdelar:

Language support for HUNGARIAN would be a great value as (unfortunately typical in Hungary) nearly half of the patients cannot speak English. Sometimes duplicated booking is available. However I don't know the reason for it. Mass email for a specific day's patients is not available.

I love Ovatu and recommend it to everyone who needs bookings management software.

Kommentarer: This software takes the pain out of running my business, from managing bookings to automated client contact, social media and back-end reporting. It does it all, and for a fraction of the price of the others

Fördelar:

I like that it's easy for me and my clients to use, with the apps available. It's versatile and I can use it on all of my devices. It's easy to incorporate in to my website and the features are being updated all the time.

Nackdelar:

I would like to be subscribed to a newsletter outlining new features and how to use them, as nice as it is stumbling upon a new feature

Ovatu works great for me to keep track of where my clients are in their packages and run reports.

Kommentarer: I can keep track of my clients sessions/packages with ease. I no longer need to remind clients of session times or payment due. The ease of running a report for month end, year end or invoicing a particular client.

Fördelar:

Cost. Ease of use. Automated email reminders. Even though the customer service is through email, Dave and his staff have always been very prompt and responsive about taking care of any issues.

Nackdelar:

I wish it functioned with a better cc system like PayPal or venmo or customers could set up to pay from their bank as a transfer of funds.

This app has been an invaluable tool to myself as a small business. Tech support has been great!

Kommentarer: reminders sent to clients. I did not want online booking capabilty so I control my schedule.

Fördelar:

My schedule is right there! And i love how detailed the reporting options can be. Tech support is mostly quick but always responsive!

Nackdelar:

Changing a booked appointment; have to scroll through my entire list of services. Search option would be great. Having to go back and back to reach main toolbar. Having tool bar remain visible would be great! ie. on schedule page then wanting to see roster for that week.

Great experience but improvement needed

Kommentarer: A work interactive booking system and accounting for business

Fördelar:

Accessibility anytime anywhere Patient appointment reminder messages.

Nackdelar:

Can't look at specific lists by the touch of button. No Active Birthday reminder for the practitioner. Keeps deleting the discounts after they have been set. Have to open the appointment to see names as sometimes hidden in 10 minute slots on the mobile app. Can't add pics via mobile app to marketing emails as photos on phone incompatible.

Amazing!

Kommentarer: PERFECT

Fördelar:

So pleased I decided to go with ovatu! Not only are the staff so helpful and fast at replying to emails, but the details you can set on the booking system is amazing, for example I can set certain treatments to only be booked during certain days and times by using the recourse option, which might I add no other online booking system has! You can literally tailor every detail to how you want it! The only thing I regret is I did not sign up sooner and feel guilty of all the family time I have missed out on as a result of booking my own diary! THANK YOU!

Nackdelar:

The only thing I feel could be added is the option to automatically send out cancellation appointments for a longer period of 1 week.

love it

Kommentarer: great

Fördelar:

easy to use . very happy with the product

Nackdelar:

nothing. i love it all. would reccommend to anyone

me,my partner and my customers live with it 24/7. Is that enough?

Kommentarer: Value for money. Easy to use. A lot of features to integrate with customers. Book OnLine. Reports.

Fördelar:

Value for money for ALL these features the app is giving us. The easy way/steps for customers to book OnLine and be informed.

Nackdelar:

Perhaps some features/filters more to be come in reports tab just to have easily and fully the option to dig and help us in data analysis. the option to have in my language (Greek) the SMS

Best booking system I’ve ever used

Kommentarer: Highly recommend!
Even when there were slight hiccups for me setting it up, customer service (I have dealt with where amazing!) cleared it up so fast.
Best value you’ll find!

Fördelar:

Love it! Very user friendly and whenever you need clarification, customer support is readily available to you

Nackdelar:

Email notifications to customers could be “fancier”. I’m just reaching for something here because it’s requiring me to lol

Great

Kommentarer: Super convenient booking

Fördelar:

Love that this is an app and able to use online also and all my devices. Wish i would have used this app years ago.

Nackdelar:

Wish i could tap a time to book appts from the appointment calender vs scrolling down to find a time. Also would like an easier check out process online without having to open up sale so i can add tip.