--- description: Få detaljerad information om Nixxis Contact Suite, dess användbarhet, funktioner, pris, fördelar och nackdelar från verifierade användarupplevelser. Läs recensioner och upptäck liknande verktyg på Capterra Sverige. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Nixxis Contact Suite: Pris och betyg 2026 - Capterra Sverige --- Breadcrumb: [Hem](/) > [Call Center](/directory/30007/call-center/software) > [Nixxis Contact Suite](/software/131585/nixxis-contact-suite) # Nixxis Contact Suite Canonical: https://www.capterra.se/software/131585/nixxis-contact-suite > Nixxis Contact Suite föreslår en av de mest kraftfulla uppringarna på marknaden från 1 till 10.000 agenter. > > Verdict: Rated **4.3/5** by 3 users. Top-rated for **Sannolikhet att rekommendera**. ----- ## Quick Stats & Ratings | Metric | Betygsättning | Detail | | **Totalt** | **4.3/5** | 3 Recensioner | | Enkel användning | 4.0/5 | Based on overall reviews | | Kundtjänst | 4.3/5 | Based on overall reviews | | Valuta för pengarna | 3.5/5 | Based on overall reviews | | Funktioner | 4.5/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Sannolikhet att rekommendera) | ## Om leverantören - **Företag**: Nixxis - **Founded**: 2006 ## Commercial Context - **Target Audience**: 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Deployment & Platforms**: Moln, SaaS, webb-baserat, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (på platsl), Linux (på plats), Chromebook (Desktop) - **Supported Languages**: engelska, franska, nederländska, polska, portugisiska, rumänska, ryska, turkiska, vietnamesiska - **Available Countries**: Afghanistan, Albanien, Algeriet, Amerikanska Jungfruöarna, Amerikanska Samoa, Andorra, Angola, Anguilla, Antigua och Barbuda, Argentina, Armenien, Aruba, Australien, Azerbajdzjan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgien and 208 more ## Funktioner - Aktivitetspanel - Alerts/Escalation - Arbetsflödeshantering - Automatisk samtalsfördelning - CRM - Call Center-hantering - Call Scripting - E-posthantering - Externt callcenter - Flera kommunikationskanaler - Förutsägbar uppringare - IVR - Inspelning av samtal - Internt callcenter - Kampanjhantering - Kommunikationshantering - Kontaktledning - Kundhistorik - Köhantering - Livechatt - Nummer- ID - Rapportering och analys - Samtalsdirigering - Samtalsloggning - Samtalsöverföring - Samtalsövervakning - Third-Party Integrations ## Integrations (3 total) - Microsoft Teams - Salesforce Starter - Zendesk Suite ## Support Options - E-post / Kundtjänst - Vanliga frågor / Forum - Baskunskap - Telefonsupport - 24/7 (Live-support) - Chatt ## Category - [Call Center](https://www.capterra.se/directory/30007/call-center/software) ## Relaterade kategorier - [Call Center](https://www.capterra.se/directory/30007/call-center/software) - [Programvara för kundengagemang](https://www.capterra.se/directory/30906/customer-engagement/software) - [Helpdesk-system](https://www.capterra.se/directory/30008/help-desk/software) - [Telemarketingprogramvara](https://www.capterra.se/directory/31034/telemarketing/software) ## Alternativ 1. [Bitrix24](https://www.capterra.se/software/113540/bitrix24) — 4.2/5 (991 reviews) 2. [Freshdesk](https://www.capterra.se/software/124981/freshdesk) — 4.5/5 (3434 reviews) 3. [CloudTalk](https://www.capterra.se/software/182004/cloudtalk) — 4.4/5 (268 reviews) 4. [LiveAgent](https://www.capterra.se/software/102188/liveagent) — 4.7/5 (1783 reviews) 5. [Salesforce Service Cloud](https://www.capterra.se/software/136189/salesforce) — 4.5/5 (824 reviews) ## Recensioner ### "Actually quite a good product" — 5.0/5 > **Bronwen** | *21 oktober 2020* | Finansiella tjänster | Recommendation rating: 8.0/10 > > **Fördelar**: The interface is actually very nice to work with. things are really easy to understand and operate once you understand how and where everything fits together. Lots of dialler modes and easily customizable. I like the layout of campaigns and their activities and the management of it is really easy to use once you understand it. The reporting is also very nice. graphical representation and nice layouts etc. > > **Nackdelar**: From a data management perspective, although I've used it for more than a year now, I still find the datamanagement quite confusing. I do see that it is extremely powerfull, however it would be much simpler to be able to deactive a list of leads by selecting it and unchecking a tick box for example, rather than trying to look for the import sequence and excluding the leads in some way which affects multiple queues etc.. Anyway, still a bit of a daily struggle at times. Especially when I have very specifc requests. ie, how do you see how many times a lead has been dialled? - export it? seems a bit of a long winded process. Maybe I need more training :) > > It's really a powerfull dialler. No doubt, when we got it, I did not know the extend that this dialler can go to. I recently attended a presentation on the Omnichannel side of things. I was blown away to know that Nixxis has the ability to go so far beyond our current imagination. So Definitly a powerfull dialler for the next level organization. ----- ### "Très bonne solution centre d'appels" — 4.0/5 > **Reda** | *24 augusti 2022* | Outsourcing/Offshoring | Recommendation rating: 8.0/10 > > **Fördelar**: Numérotation efficace - Workflow des contacts paramétrable > > **Nackdelar**: Client lourd à déployer et téléphonie utilisateur à installer manuellement ----- ### "Great CTI tool but hard to learn and manage it." — 4.0/5 > **Steve** | *9 augusti 2013* > > We use Nixxis Contact Suite since 2010. We have 88 agents on it with 60% inbound/40% outbound. We really like the stability of the tool (compared to what we had before) and the versatility it offers in managing various activity per campaign, which is really unique in the industry. But, this system can do so many thing that our Administrators had difficulties understanding how it worked even after the 3-day Admin course they provide. We had to do a number of calls to their customer care for help still several month into the setting up of the software. Also it took them close to a year to deliver us a correct Administrator manual. But now we have it\! Like a new pair of shoe, it takes some time to get used to it\! ;-)) ## Links - [View on Capterra](https://www.capterra.se/software/131585/nixxis-contact-suite) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | | sv | | ----- ## Structured Data