Userlike

Good value for money in overall despite few instabilities in oeration

Kommentarer: A good value for money, specially for small and medium size company with lots of useful features and exceptional ease of use

Fördelar:

Very easy to use menu and dashboard. Powerful configuration, specially wording config. Chat butler is simple kind of bot but quite interesting, surprisingly at the entry-level pricing. Features like data export and chat-URL-source tracking are essentially useful to us to track down and measure digital marketing activities. Pricing is competitive given ranges of features provided. Package Team shall fit majority of small and medium business.

Nackdelar:

A capable chat bot would be useful even at a premium. Some instabilities are noted such as chat disappeared when both agent and customer were actually online, customers were shown offline message when agent was online

Simple to set up and use

Kommentarer: With a need to interact more closely with our site visitors, Userlike provided the answer in a simple interface that can be installed with one line of code

Fördelar:

The features and integration options are what made Userlike our first choice of chat app

Nackdelar:

The trial period a bit short to properly evaluate before signing up to a plan

Software that almost ruined our business

Kommentarer: We've been using Userlike since summer 2017, for 3 years overall. We choose it essentially for customisation features (absolutely needed dark theme for the chat widget). Right from the start we were aware about the major technical issue: broken sessions, but at the moment we didn't find an other solution with dark theme chat widget so we accepted this issue. But it was really weird, imagine: the client close the chat widget to continue the navigation or to read something on the page, and when he reopens it - it's a new conversation that starts! But we lived with this because we are a small company and we didn't have much conversations per day.
The major problem came suddenly and imperceptibly: the userlike system stopped to send offline messages to our inbox. All our team, including me the director, didn't notice it, because there are other sources of messages on our site (contact page, "ask question" on products pages). But we stopped to receive the "You've received a new offline message from..." offline emails from userlike chat widget!
So we were in the middle of coronavirus pandemic when we suddenly discovered the loss! 240 messages where not delivered to our inbox since December 2019 to July 2020! Just imagine how many clients we lost!
As the support team explained me - your main e-mail address in the system was marked as "invalid". The system didn't alert us properly (only a little red point under the bell in the admin interface of the main administrator).

Fördelar:

Nice design, widget customisation features

Nackdelar:

Critical alert system not working properly. 240 off line messages not delivered to our inbox! Broken chat sessions: every request from the same client creates a new conversation! nonsense! The system stopped to send offline messages, but continued to send monthly invoices to the same main email info@... As a result this contributed to ruin our business among pandemic times (tourism business). Unforgivable loss of clients because of the interface alerts system fault. The system marked the primary email as "invalid" but did not alert as properly so we can fix the issue. A little red dot under the bell icon visible only in the main administrator account was indicating the problem. Me as the admin didn't log in each day in my admin account, and operators didn't have this alert! As a result - more then 240 emails not delivered to our main inbox. However Userlike didn't miss to continue to send us monthly bills to the same email... As compensation they proposed us a free month of subscription (32USD)... But the loss caused by this issue would cost thousands of usd!

Use this for webchat on a busy site - does a great job

Kommentarer: contact with sales leads that otherwise we would have missed - they are reluctant to fill out a form and mostly are just looking for some reassurance about their product selection. A little reassurance results in a sale instead of an abandoned cart.

Fördelar:

Different widget configurations means I can make a different approach for sales leads or tech support. The sales chat can be more proactive, and the tech support more passive. They also have a simple conversation feature that we may use for out-of-hours / busy times as it's a little more friendly than just asking a user to fill in a form. Works with standard desktop chat clients, so online/away works really well.

Nackdelar:

The help page on mobile was out-of-date and didn't include a known issue that causes the text to become tiny, for which there is a simple answer. The graph showing chat frequency is good, but the entire section labelled "Analytics" is blank - its a cost option, but odd to show it all blank.

Great way to be in touch

Kommentarer: This platform helped me to improve my business, increase my sales. Its really easy and fast to connect with my customer through live chat. I really suggest to everybody to try it. It will really help to them in their business.

Fördelar:

It is great way to build customer relationship through live chat platform.

Nackdelar:

It will be nice to have mobile app for IOS and test time should be little bit longer.

Efficient and easy to use

Fördelar:

Implementation is very easy and the widget works perfectly on every browser. It was immediately adopted by our customers who declared they were reassured to be able to chat with someone human to discover our products and confirm their order on our website.

Nackdelar:

We sometimes forget to log in to the chat panel. This is entirely our fault but the result is that the chat widget doesn't appear on our website at all when this happens. But we could set the software so that a contact form appears instead.

Simple, Elegant, User-Friendly, & filled with Features.

Fördelar:

I have been testing a lot of Live Chat tools lately for a new Startup. I came across Userlike after going through a lot of reviews. I was looking for an affordable tool but also filled with features that can enhance the user experience of the website visitors and would be easy to operate on the backend. When I came across UserLike, I tried and tested it, and I instantly knew this is exactly the tool I've been looking for. The best things about UserLike are: - Easy to set up. - Affordable pricing. - Ease of use. - Feature packed. - Customer Support is just awesome.

Nackdelar:

There aren't really that many cons for the tool itself, but a few of them I'd point out are: - No smartphone apps. - UI/UX of the Chat panel could be better. - Takes some time to tinker with everything and get it to set up the way you want.

Provides us with key analytic insights.

Fördelar:

Userlike provides our business with analytical insights into customers who visit our website. From source of traffic, time spent on the website, past number of visit, bounce rate etc This insights ensure we make the best decisions to move our business forward.

Nackdelar:

Userlike is not intuitive and has a clustered user interface, which makes it difficult for users to fully navigate this software, especially for first time users.

Very easy and sufficent way to help our business

Kommentarer: We signed up to Userlike sometime towards the end of last year, very impressive so far. We havent had a single issue with this app, however if we have a techincal fault the staff has always been brilliant at resolving it very quickly. This is so easy to use especially for an internet based company like ourselves.

Fördelar:

Easy, quick, sufficient, great addition to our business, multiple users can be added under one account, very fairly priced. Overall really happy :)

Great Product

Kommentarer: Use this daily to communicate with browsers on our website. Inquiries have risen since we have started and great to get immediate feedback on our service and website from visitors. Pushing our company to upgrade to benefit from more features. Keep up the good work.

Fördelar:

Ease of use Quick application Nice interface

Nackdelar:

Sometimes the chats can be unevenly spread between users however usually solved with rejigging of the settings.

user like good software really

Kommentarer: it was a good experience i use it for sharing files and chat online

Fördelar:

i did like that it has a good menu and easy of share files and chat online

Nackdelar:

i did like least that it's a little bit difficult on the mobile phones

Easy integration and use but a bit steep price curve

Kommentarer: Although it's kind of off-season for our business right now, we already have quite a few successful chats after a few days of testing. We expect this to rise further once we are nearing our business season again. At that point the chat, with a solid base of pre-defined text blocks, will be a great help with reducing recurring questions which would normally come in via mail.

Fördelar:

Integration is done in 5 minutes or less. Just copy and paste a link-element into your site and you are good to go. All configuration for the chat widget is done from the backend which is very easy to use, so is the chat panel for agents. The chat also looks very decent from user perspective and can be further customized through a WYSIWYG-like editor. Pre-defined text blocks and download links come in very handy to deal with recurring questions. They can be imported throught a CSV file which makes it very easy to manage them. Lots of integration possibilites also enable you to connect the chat to CRM systems and more without much work.

Nackdelar:

The price curve is a bit steep in my opinion. When you want to upgrade from 3 to 5 seats, the price per seat doubles. If you really need analytics and messenger channels (those get unlocked with that tier) this might be fine, so your mileage may vary on whether or not the pricing is good or to steep. Admin users count as normal users though, so if you've got a "Team" plan with 3 users, you only have 2 agents when the admin user is not going to participate in the chat. On the other hand, I can't pass my admin account on to another agent, because that agent would have access to the backend. If administrative access and agents could be seperated from each other that would be great.

Easy to use solution

Kommentarer: We did end up finding a more affordable option for our company, but would still recommend Userlike to others. We are a small business and found that the people who visited our website were rarely utilizing it, so we had to find a more affordable option.

Fördelar:

It was easy to integrate Userlike onto our website, which I build and run myself. The tutorials were terrific and made setting up a breeze.

Nackdelar:

I wish that the free trial offered more customization options, but understand that they need to make money, and operate on a tier, so we did have to upgrade in order to get what we were looking for.

Satisfactory

Fördelar:

Overall functionalities, chat widget customisations (appearence, behavior, messages)

Nackdelar:

The features are quickly limited with the free account (chats or messages historical, notifications...)

The customers and the team adapded the software quickly and were very happy,

Fördelar:

- Easy to install - Intuitive design - Direct feedback from the customer - Operators could learn the software easily

Nackdelar:

A basic reporting / analysis would be very much appriciated. In a trial period you want to see numbers and results but the analysis part is not includes in the trial.

Free trial convinced

Kommentarer: Very satisfied.

Fördelar:

The software was easy to implement and customise to our needs and CI. The tutorials are great, but it is pretty self explanatory anyway. We will continue with the full version of it.

Nackdelar:

I didn't like, that I can't access the settings without going completely out of the chat panel or opening the link in a new tab (which has to be done by entering the URL, because 'open in new tab' gets you to an about:blank page.

awesome free live chat tool

Kommentarer: used this solution on a few websites that i run now. great initial product with the opportunity to grow into its higher tiers

Fördelar:

its free, its easy to use, its professional, high quality and easy to install. and... it works! not much more you could ask for from a free solution

Nackdelar:

you have to keep their branding and stick to the lite version for free but that's fine as in this version you have all you need to get going

Sale sIncreasing Chat System

Kommentarer: So far we are loving our experience with Userlike. It’s easy to manage and maintain. It has greatly increased our contact with our customers and makes it easy for them to ask us quick questions. Many of our chats end in sales that may not have happened without the chat program. Userlike has a great clean look to it and makes it a simple process for our customers to chat with us.

Fördelar:

It’s great to see the url that customers are looking at during the conversation and to have the live view of what they are typing. It makes it easy to have quick responses to questions and point customers in the right direction.

Nackdelar:

There isn’t a phone app available for Userlike which would be really nice for when I’m not sitting at the computer. Their mobile site looks nice, but just not as nice as an app would be. It would also be nice to have the ability to save replies for the most common conversations.

very good tool

Fördelar:

easy handling well price performance ratio great services and help from userlike staff, Kevin Karthaus

Nackdelar:

There are many foreign words and tools for beginner We are in testing, so far, nothing is negative

works like a charm, easy to start

Kommentarer: great opportunity to get in touch with customers

Fördelar:

It's really easy to start with, the setup can be done very quickly. After a basic setup you can adjust it to your VARIOUS needs. Overall it easily opens a quick window for direct customer communication.

Nackdelar:

At first I felt a bit overwhelmed by the possibilities and was looking for a beginners tutorial. Found it, watched it, problem solved. So far there is no con.

Great product with minimum start efforts

Kommentarer: I am very satisfied with the use and really excited where the future will take us with their struggle to develop new things

Fördelar:

- Easy setup - easy website integration - tutorials - styling

Nackdelar:

- needed some efforts to get all the different wordings for functions

Live Chat via Website

Kommentarer: Mainly Questions somebody has. If the are Looking for a specific Hotel they might have a Question About it. So they can send a message which we answer. Sometimes we even have requests for offers via the Chat.

Fördelar:

It is cool to Chat live with a potential Customer. You can immediately answer their Questions.

Nackdelar:

Well, there is Nothing negative I can say. Easy to handle and self explaining

Easy to use Live-Chat Software

Kommentarer: The implementation in General is easy and the Chat-Panel is well designed. The Support seems to be competent and quick. Also what you get for your money is in comparison to other companies really good. In general I can recommend Userlike.

Fördelar:

One of the main reasons, why Userlike is interesting for us, is the integration of Whatsapp. In addition, other Messengers are possible. Furthermore it is easy to install and easy to use. Just simply copy a Javascript Code and implement it in your Websites code and the integration is done. It is easy to customize the Chat widget. The Chat-Panel is well designed and gives a good overview.

Nackdelar:

We had some problems with the integration of Whatsapp and Whatsapp deactivated our Whatsapp Account due to strange activities.

easy to setup and does what it says

Fördelar:

it's very easy to setup and integrate into the website, the product is very customizable without digging into code.

Perfect chat for us

Kommentarer: We use it for online English school website. It's much more attractive for clients

Fördelar:

Most of all I liked few things - how it looks, for both sides, support and client; it's easy to make all needed settings and there was no need to instruct support how to use it; and most of all, that it's possible to follow support's work in real time - I can check conversations as soon as they're done, as well as to get notifications if someone went ofline. There are many other options, which I haven't try yet, such as analitycs, surways and deep configurations. But as I see for now, this chat has all essential and advanced options which are easy and convenient for use.

Nackdelar:

Haven't found yet. Maybe sometimes not sure about whether notifications still work for me, so enter there to reload the page. Also maybe would be nice if pop up notifications about new chats to support remain visible untill they react