---
description: Få detaljerad information om TOPdesk, dess användbarhet, funktioner, pris, fördelar och nackdelar från verifierade användarupplevelser. Läs recensioner och upptäck liknande verktyg på Capterra Sverige.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: TOPdesk: Pris och betyg 2026 - Capterra Sverige
---

Breadcrumb: [Hem](/) > [Helpdesk-system](/directory/30008/help-desk/software) > [TOPdesk](/software/127562/topdesk)

# TOPdesk

Canonical: https://www.capterra.se/software/127562/topdesk

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> ITIL-anpassad programvara för tjänstehantering med KPI-instrumentbräda som hjälper till att spåra arbetsbelastningen för varje anställd och tilldela uppgifter effektivt.
> 
> Verdict: Rated **4.4/5** by 111 users. Top-rated for **Sannolikhet att rekommendera**.

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## Overview

### Vem använder TOPdesk?

TOPdesk erbjuder helpdesklösningar för både små företag och stora multinationella företag med en applikation som kan användas av supportavdelningar som IT, HR eller fastighetsavdelningar.

## Quick Stats & Ratings

| Metric | Betygsättning | Detail |
| **Totalt** | **4.4/5** | 111 Recensioner |
| Enkel användning | 4.3/5 | Based on overall reviews |
| Kundtjänst | 4.5/5 | Based on overall reviews |
| Valuta för pengarna | 4.3/5 | Based on overall reviews |
| Funktioner | 4.3/5 | Based on overall reviews |
| Recommendation percentage | 80% | (8/10 Sannolikhet att rekommendera) |

## Om leverantören

- **Företag**: TOPdesk
- **Location**: Delft, Nederländerna
- **Founded**: 1993

## Commercial Context

- **Startpris**: 61,00 €
- **Pricing model**:  (Gratis provperiod)
- **Target Audience**: 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+
- **Deployment & Platforms**: Moln, SaaS, webb-baserat, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (på platsl), Linux (på plats), Chromebook (Desktop), Android (mobil), iPhone (mobil), iPad (mobil)
- **Supported Languages**: danska, engelska, finska, franska, italienska, nederländska, norska, polska, portugisiska, spanska, svenska, tyska, ungerska
- **Available Countries**: Australien, Belgien, Brasilien, Chile, Danmark, Finland, Frankrike, Irland, Italien, Kanada, Luxemburg, Mexiko, Nederländerna, Norge, Nya Zeeland, Polen, Portugal, Schweiz, Singapore, Spanien and 7 more

## Funktioner

- Alerts/Escalation
- Arbetsflödeshantering
- Arbetsorderhantering
- Asset Lifecycle Management
- Automatiserad routing
- Barcode/Ticket Scanning
- Biljetthantering
- CRM
- Catalog Management
- E-posthantering
- Facility Asset Management
- Flera kommunikationskanaler
- Fulltextsökning
- Förebyggande underhåll
- Hantering av servicenivåavtal (SLA)
- IT-kapitalförvaltning
- IT-tillgångsspårning
- Incidentshantering
- Incidentsrapportering
- Konfigurationshantering
- Kontrakt / Licenshantering
- Korrigerande och förebyggande åtgärder (CAPA)
- Kundtjänst
- Kunskapsbashantering
- Kunskapshantering
- Lagerhantering
- Livechatt
- Makron / mallade svar
- Mobilåtkomst
- Rapportering och analys
- Rapportering och statistik
- Releasehantering
- Revisionshantering
- Samarbetsverktyg
- Schemaläggning
- Servicehistorik
- Självbetjäningsportal
- Statusspårning
- Stöd för biljetthantering
- Teknikledning
- Third-Party Integrations
- Tillgångsspårning
- Underhållsstyrning
- Undersökningar och feedback
- Uppdragshantering
- Uppgiftshantering
- Utrustningshantering
- Varningar / Meddelanden
- Verifieringskedja
- Ändringshantering

... and 19 more features

## Integrations (59 total)

- AFAS Software
- AI Chatbot
- Azure DevOps Server
- BeyondTrust Remote Support
- Bird
- BlueDolphin
- Chatbot
- Clicksign
- D4Sign
- Digital Signage
- Dynatrace
- Ericsson NetCloud Manager
- Exact Synergy
- FastPass SSPR
- Flexwhere

... and 44 more integrations

## Support Options

- E-post / Kundtjänst
- Vanliga frågor / Forum
- Baskunskap
- Telefonsupport
- 24/7 (Live-support)
- Chatt

## Category

- [Helpdesk-system](https://www.capterra.se/directory/30008/help-desk/software)

## Relaterade kategorier

- [Helpdesk-system](https://www.capterra.se/directory/30008/help-desk/software)
- [Programvara för IT-tjänster](https://www.capterra.se/directory/30672/it-service/software)
- [ITSM-verktyg](https://www.capterra.se/directory/30676/itsm/software)
- [IT-biljettsystemprogramvara](https://www.capterra.se/directory/32623/it-ticketing-systems-software/software)
- [Underhållshanteringssystem](https://www.capterra.se/directory/30058/maintenance-management/software)

## Alternativ

1. [Freshdesk](https://www.capterra.se/software/124981/freshdesk) — 4.5/5 (3460 reviews)
2. [LiveAgent](https://www.capterra.se/software/102188/liveagent) — 4.7/5 (1786 reviews)
3. [Zendesk Suite](https://www.capterra.se/software/164283/zendesk) — 4.4/5 (4083 reviews)
4. [Freshservice](https://www.capterra.se/software/132997/freshservice) — 4.5/5 (753 reviews)
5. [JIRA Service Management](https://www.capterra.se/software/138769/jira-service-management) — 4.5/5 (770 reviews)

## Recensioner

### "Good for Healthcare/NHS and enterprise organsations" — 4.0/5

> **Peter** | *27 april 2026* | Sjukhus och hälsovård | Recommendation rating: 8.0/10
> 
> **Fördelar**: Used for an ITSM ticketing system, great for logging incidents, service requests and changes with a simple and easy to use GUI, with good AD integration
> 
> **Nackdelar**: The model is quite granular on having modules.  some competitors also do this but some provide you all functionalityy
> 
> used as an IT Infrastructure manager in the NHS.  this is a good GUI for non-technical staff to use for logging tickets and such.

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### "Great system with clean user interface" — 4.0/5

> **Joe** | *3 januari 2025* | Bioteknologi | Recommendation rating: 8.0/10
> 
> **Fördelar**: Simple user interface and easy to implement with minimal prior knowledge.
> 
> **Nackdelar**: Back end can be a bit clunky and limited in terms of analytics. Best solutions is to push data out to analyse. The options for personalising the self-service portal are somewhat limited.
> 
> The consultant we worked with on implementation was really helpful and able to lead us through building the system for a non-standard use case.

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### "Topdesk is overall good to work with" — 3.0/5

> **Marciano** | *14 december 2023* | Bokföring | Recommendation rating: 2.0/10
> 
> **Fördelar**: I like the Change module in topdesk and the different things that u can do with it
> 
> **Nackdelar**: When different people work in the same card
> 
> Its good my overall experience  espacially the Change module and the variaty in topdesk

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### "Topdesk experience in education" — 4.0/5

> **Jeroen** | *25 september 2024* | Grundskola | Recommendation rating: 8.0/10
> 
> **Fördelar**: Flexibilty and ease of use for endusers.
> 
> **Nackdelar**: Sometimes to much flexibility and thus complex to manage.
> 
> Great product\! Easy to use. Can be expensive when using many operators.

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### "Best ITSM available" — 5.0/5

> **David** | *12 december 2023* | Utbildningsförvaltning | Recommendation rating: 10.0/10
> 
> **Fördelar**: TOPdesk is very easy to implement. It can come with a best practice set-up if you like. The consultants I worked with were great but with a bit of learning you can do a lot of things yourself aswell. Compared to some competititors (ServiceNow for example) it doesn't feel like they try to bleed you dry with consultancy hours.

Also the asset management module is awesome, fully customizable and API based. And although the actions and action sequences are a bit harder to learn, once you master them the options for automating are endless.
> 
> **Nackdelar**: No cons yet. Although the reports can be a bit meh, but you can connect to PowerBI or something similar through the OData feed.

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## Links

- [View on Capterra](https://www.capterra.se/software/127562/topdesk)

## This page is available in the following languages

| Locale | URL |
| da | <https://www.capterra.dk/software/127562/topdesk> |
| de | <https://www.capterra.com.de/software/127562/topdesk> |
| de-AT | <https://www.capterra.at/software/127562/topdesk> |
| de-CH | <https://www.capterra.ch/software/127562/topdesk> |
| en | <https://www.capterra.com/p/127562/TOPdesk/> |
| en-AE | <https://www.capterra.ae/software/127562/topdesk> |
| en-AU | <https://www.capterra.com.au/software/127562/topdesk> |
| en-CA | <https://www.capterra.ca/software/127562/topdesk> |
| en-GB | <https://www.capterra.co.uk/software/127562/topdesk> |
| en-IE | <https://www.capterra.ie/software/127562/topdesk> |
| en-IL | <https://www.capterra.co.il/software/127562/topdesk> |
| en-IN | <https://www.capterra.in/software/127562/topdesk> |
| en-NZ | <https://www.capterra.co.nz/software/127562/topdesk> |
| en-SG | <https://www.capterra.com.sg/software/127562/topdesk> |
| en-ZA | <https://www.capterra.co.za/software/127562/topdesk> |
| es | <https://www.capterra.es/software/127562/topdesk> |
| es-AR | <https://www.capterra.com.ar/software/127562/topdesk> |
| es-CL | <https://www.capterra.cl/software/127562/topdesk> |
| es-CO | <https://www.capterra.co/software/127562/topdesk> |
| es-CR | <https://www.capterra.co.cr/software/127562/topdesk> |
| es-DO | <https://www.capterra.do/software/127562/topdesk> |
| es-EC | <https://www.capterra.ec/software/127562/topdesk> |
| es-MX | <https://www.capterra.mx/software/127562/topdesk> |
| es-PA | <https://www.capterra.com.pa/software/127562/topdesk> |
| es-PE | <https://www.capterra.pe/software/127562/topdesk> |
| fi | <https://www.capterra.fi/software/127562/topdesk> |
| fr | <https://www.capterra.fr/software/127562/topdesk> |
| fr-BE | <https://fr.capterra.be/software/127562/topdesk> |
| fr-CA | <https://fr.capterra.ca/software/127562/topdesk> |
| fr-LU | <https://www.capterra.lu/software/127562/topdesk> |
| it | <https://www.capterra.it/software/127562/topdesk> |
| nb | <https://www.capterra.no/software/127562/topdesk> |
| nl | <https://www.capterra.nl/software/127562/topdesk> |
| nl-BE | <https://www.capterra.be/software/127562/topdesk> |
| pl | <https://www.capterra.pl/software/127562/topdesk> |
| pt | <https://www.capterra.com.br/software/127562/topdesk> |
| pt-PT | <https://www.capterra.pt/software/127562/topdesk> |
| sv | <https://www.capterra.se/software/127562/topdesk> |

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