---
description: Få detaljerad information om TOPdesk, dess användbarhet, funktioner, pris, fördelar och nackdelar från verifierade användarupplevelser. Läs recensioner och upptäck liknande verktyg på Capterra Sverige.
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title: TOPdesk: Pris och betyg 2026 - Capterra Sverige
---

Breadcrumb: [Hem](/) > [Helpdesk-system](/directory/30008/help-desk/software) > [TOPdesk](/software/127562/topdesk)

# TOPdesk

Canonical: https://www.capterra.se/software/127562/topdesk

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> ITIL-anpassad programvara för tjänstehantering med KPI-instrumentbräda som hjälper till att spåra arbetsbelastningen för varje anställd och tilldela uppgifter effektivt.
> 
> Verdict: Rated **4.4/5** by 110 users. Top-rated for **Sannolikhet att rekommendera**.

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## Overview

### Vem använder TOPdesk?

TOPdesk erbjuder helpdesklösningar för både små företag och stora multinationella företag med en applikation som kan användas av supportavdelningar som IT, HR eller fastighetsavdelningar.

## Quick Stats & Ratings

| Metric | Betygsättning | Detail |
| **Totalt** | **4.4/5** | 110 Recensioner |
| Enkel användning | 4.3/5 | Based on overall reviews |
| Kundtjänst | 4.5/5 | Based on overall reviews |
| Valuta för pengarna | 4.3/5 | Based on overall reviews |
| Funktioner | 4.3/5 | Based on overall reviews |
| Recommendation percentage | 80% | (8/10 Sannolikhet att rekommendera) |

## Om leverantören

- **Företag**: TOPdesk
- **Location**: Delft, Nederländerna
- **Founded**: 1993

## Commercial Context

- **Startpris**: 77,00 US$
- **Pricing model**:  (Gratis provperiod)
- **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+
- **Deployment & Platforms**: Moln, SaaS, webb-baserat, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (på platsl), Linux (på plats), Chromebook (Desktop), Android (mobil), iPhone (mobil), iPad (mobil)
- **Supported Languages**: danska, engelska, finska, franska, italienska, nederländska, norska, polska, portugisiska, spanska, svenska, tyska, ungerska
- **Available Countries**: Australien, Belgien, Brasilien, Chile, Danmark, Finland, Frankrike, Irland, Italien, Kanada, Karibiska Nederländerna, Luxemburg, Mexiko, Nederländerna, Norge, Nya Zeeland, Polen, Portugal, Schweiz, Singapore and 9 more

## Funktioner

- Alerts/Escalation
- Arbetsorderhantering
- Automatiserad routing
- Barcode/Ticket Scanning
- Biljetthantering
- CRM
- Catalog Management
- E-posthantering
- Facility Asset Management
- Feedback-hantering
- Flera kommunikationskanaler
- Fulltextsökning
- Förebyggande underhåll
- Förvaltning av anläggningstillgångar
- Hantering av servicenivåavtal (SLA)
- IT-kapitalförvaltning
- IT-tillgångsspårning
- Incidentshantering
- Incidentsrapportering
- Interaktionsspårning
- Konfigurationshantering
- Korrigerande och förebyggande åtgärder (CAPA)
- Kundtjänst
- Kunskapsbashantering
- Kunskapshantering
- Lagerhantering
- Livechatt
- Makron / mallade svar
- Mobilåtkomst
- Problemspårning
- Rapportering och analys
- Rapportering och statistik
- Releasehantering
- Revisionshantering
- Samarbetsverktyg
- Schemaläggning
- Schemaläggning av jourvakten
- Servicehistorik
- Självbetjäningsportal
- Statusspårning
- Teknikledning
- Third-Party Integrations
- Tillgångsspårning
- Underhållsstyrning
- Undersökningar och feedback
- Uppdragshantering
- Uppgiftshantering
- Varningar / Meddelanden
- Verifieringskedja
- Ändringshantering

... and 18 more features

## Integrations (59 total)

- AFAS Software
- AI Chatbot
- Azure DevOps Server
- BeyondTrust Remote Support
- Bird
- BlueDolphin
- Chatbot
- Clicksign
- D4Sign
- Digital Signage
- Dynatrace
- Ericsson NetCloud Manager
- Exact Synergy
- FastPass SSPR
- Flexwhere

... and 44 more integrations

## Support Options

- E-post / Kundtjänst
- Vanliga frågor / Forum
- Baskunskap
- Telefonsupport
- 24/7 (Live-support)
- Chatt

## Category

- [Helpdesk-system](https://www.capterra.se/directory/30008/help-desk/software)

## Relaterade kategorier

- [Helpdesk-system](https://www.capterra.se/directory/30008/help-desk/software)
- [Programvara för IT-tjänster](https://www.capterra.se/directory/30672/it-service/software)
- [ITSM-verktyg](https://www.capterra.se/directory/30676/itsm/software)
- [IT-biljettsystemprogramvara](https://www.capterra.se/directory/32623/it-ticketing-systems-software/software)
- [Underhållshanteringssystem](https://www.capterra.se/directory/30058/maintenance-management/software)

## Alternativ

1. [Atera](https://www.capterra.se/software/144309/atera) — 4.5/5 (446 reviews)
2. [Freshservice](https://www.capterra.se/software/132997/freshservice) — 4.5/5 (651 reviews)
3. [EZO](https://www.capterra.se/software/124047/ezofficeinventory) — 4.6/5 (1543 reviews)
4. [ServiceNow](https://www.capterra.se/software/152871/servicenow) — 4.5/5 (342 reviews)
5. [SysAid](https://www.capterra.se/software/107225/sysaid) — 4.5/5 (503 reviews)

## Recensioner

### "Save time with Topdesk" — 5.0/5

> **Ryan** | *16 februari 2026* | Design | Recommendation rating: 7.0/10
> 
> **Fördelar**: I like it's user-friendly interface, it has a clean and organized dashboard. I think that it's easy for non-technical staff to submit tickets.
> 
> **Nackdelar**: One thing that I think really holds it back is the pretty steep learning curve. The initial setup can feel overwhelming.
> 
> Overall, I found it helpful in the day to day to cut down on otherwise menial stuff. I like that it’s intuitive once workflows are set up properly.

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### "Topdesk experience in education" — 4.0/5

> **Jeroen** | *25 september 2024* | Grundskola | Recommendation rating: 8.0/10
> 
> **Fördelar**: Flexibilty and ease of use for endusers.
> 
> **Nackdelar**: Sometimes to much flexibility and thus complex to manage.
> 
> Great product\! Easy to use. Can be expensive when using many operators.

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### "Great functionality, UI could do with softening and brightening" — 4.0/5

> **Will** | *23 februari 2026* | Utbildningsförvaltning | Recommendation rating: 8.0/10
> 
> **Fördelar**: TOPdesk is a very important tool for managing inquiries and problem solving across a wide range of teams and colleagues. It effectively operates as a ticketing function, allowing a query to move through a chain of different stages and colleagues until it is solved. I like that the system is reliable, feels well structured and maintained. It allows for a great degree of detail and flexibility. On-top of that, it integrates with email platforms such as Outlook.
> 
> **Nackdelar**: The downside to the complexity is that it is somewhat unappealing to look at and use. The UI is quite complex and cluttered and feels a bit like you're inside a type-writer to write the letter. Handing over tickets, pressing save and send, forgetting to do it right, can feel anxiety inducing.
> 
> Once you have learned the ropes the experience is great. It is of course far better than having things exist in email threads. As an operator, and manager of other operators, I can easily draw reporting data across how many tickets are closed over a period of time which is awesome. I would highly reccomend top-desk, just make sure you've got someone onboard to train you and show you how it integrates with your people and teams. The more teams who get on board, the better it works\!

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### "Topdesk is overall good to work with" — 3.0/5

> **Marciano** | *14 december 2023* | Bokföring | Recommendation rating: 2.0/10
> 
> **Fördelar**: I like the Change module in topdesk and the different things that u can do with it
> 
> **Nackdelar**: When different people work in the same card
> 
> Its good my overall experience  espacially the Change module and the variaty in topdesk

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### "Great system with clean user interface" — 4.0/5

> **Joe** | *3 januari 2025* | Bioteknologi | Recommendation rating: 8.0/10
> 
> **Fördelar**: Simple user interface and easy to implement with minimal prior knowledge.
> 
> **Nackdelar**: Back end can be a bit clunky and limited in terms of analytics. Best solutions is to push data out to analyse. The options for personalising the self-service portal are somewhat limited.
> 
> The consultant we worked with on implementation was really helpful and able to lead us through building the system for a non-standard use case.

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## Links

- [View on Capterra](https://www.capterra.se/software/127562/topdesk)

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| de-AT | <https://www.capterra.at/software/127562/topdesk> |
| de-CH | <https://www.capterra.ch/software/127562/topdesk> |
| en | <https://www.capterra.com/p/127562/TOPdesk/> |
| en-AE | <https://www.capterra.ae/software/127562/topdesk> |
| en-AU | <https://www.capterra.com.au/software/127562/topdesk> |
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| es | <https://www.capterra.es/software/127562/topdesk> |
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| pl | <https://www.capterra.pl/software/127562/topdesk> |
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