I 18 år har vi hjälpt företag
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TOPdesk
Vad är TOPdesk?
Den molnbaserade programvaran TOPdesk hjälper företag att erbjuda sina kunder bättre tjänster. Med lättanvänd helpdesk-programvara och mer än 20 års erfarenhet hjälper programvaran dig att hantera incidenter, skapa arbetsflöden och hålla reda på konfigurationer. Gör dina slutanvändare mer självständiga tack vare självbetjäningsportalen. Mer än 4 500 organisationer över hela världen använder redan TOPdesk för att öka effektiviteten och förbättra kundnöjdheten. Letar du efter enastående service? Här får du det du önskar.
Vem använder TOPdesk?
TOPdesk erbjuder helpdesklösningar för både små företag och stora multinationella företag med en applikation som kan användas av supportavdelningar som IT, HR eller fastighetsavdelningar.
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Recensioner av TOPdesk
Cloud-based software.
Kommentarer: It provides spectacular functions that allow you easily customizable construction. The interface is very intuitive. It enables you to automate emails speedily and easily. Its best feature is a self-service portal that helps to remove numerous doubts from consumers and avoids overloading the support staff who can keep their focus on consumers with issues. It provides a clear overview of open incidents. It can create KPI-based reporting. In simple words, it is an excellent tool to obtain information about consumers quickly. It addresses the issues, reports, and replies to the questions speedily. It offers operation management and object management very effectively.
Fördelar:
It helps businesses offer the best services to their consumers. It enables you to create workflows, manage incidents, and keep track of configurations. It's design and installation are simple as compared to other ticketing systems. The customer support is excellent. The API enables you to build incorporations into other tools without dependence on marketplace applications. It enables you to monitor the activities of the department.
Nackdelar:
Creating reports is sometimes confusing. Also, creating workflow-based email prompts consumes much time and delays work for a couple of weeks. The events and actions modules are sometimes frustrating especially when triggers do not work. It has some limitations regarding chart building. The change process is confusing and requires regular guidance. It is pretty expensive. The installation process is quite tough. It does not allow users to update their profiles with additional details such as education, contact numbers, and links from social media forums.
Svar för TOPdesk
för 3 år sedan
Hi Giovanni, thank you very much for reviewing TOPdesk and the feedback. If there's anything we can do to help you please reach out. Happy to help.
TOPdesk as ITSM tool
Fördelar:
Look and feel, easy to use. Team cooperation
Nackdelar:
Some features cannot be customized (saas)
Svar för TOPdesk
i fjol
Hi Sven, it's great to hear you find TOPdesk user-friendly and helpful for team cooperation. Your feedback on features' customizability is appreciated as we're always aiming to improve. We're glad that TOPdesk's ease of administration, product knowledge, and cost reduction led you to switch. Thanks for your input! Best, Team TOPdesk.
Topdesk review
Kommentarer: Overall I am very satisfied with the use of Topdesk. There is also internally satisfaction, and even more departements ate being connected.
Fördelar:
Creating and following requests works great. Also the self service portal is very useful in the organisation to submit a request to the correct departement.
Nackdelar:
Configurating the Self Service Portal could be more flexible. For example field becoming visible on other fields and the formatting of fields.
Svar för TOPdesk
i fjol
Hi Ron, thank you for your review! We're glad to hear that TOPdesk is beneficial for your organization and that the self-service portal is proving useful. We appreciate your feedback on making the portal more flexible - we're always looking for ways to improve. Thanks again for your input, and we look forward to continuing to serve your needs. Best, Team TOPdesk.
Övervägda alternativ:
Great value for money!
Fördelar:
Ease of use for end users, process automation and API tooling. Very short lines of communication with TOPdesk support and account managers
Nackdelar:
The backend is not quite as intuitive and lacks a few modern features, but improvements are already on the roadmap
Svar för TOPdesk
i fjol
Hi Martijn, thanks for the positive review! It's great to hear that you're happy about TOPdesk and find it easy for end-users. We're glad our support team is meeting your expectations too. Your comment about the backend has been noted. We're all about making things better, so your input really matters. Best, Team TOPdesk.
Keep up the good work, and keep improving
Kommentarer: Overall I have great experiences with Topdesk, like I said the software has a lot of possibilities and the people are kind and very helpfull.
Fördelar:
The allround possibilities than other ticketsystemproviders.
Nackdelar:
Knowledgebase system is decent but can use a lot of improvements. For example paste images into a item.
Svar för TOPdesk
i fjol
Hello Bjorn, thank your for your review! We're thrilled to hear about your positive experience with TOPdesk and our team. Your feedback is greatly appreciated, as we're always looking for ways to improve. We'll certainly take your suggestions into consideration for future updates. Keep enjoying TOPdesk, and thank you for your support! Best, Team TOPdesk
