--- description: Få detaljerad information om Freshdesk, dess användbarhet, funktioner, pris, fördelar och nackdelar från verifierade användarupplevelser. Läs recensioner och upptäck liknande verktyg på Capterra Sverige. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Freshdesk: Pris och betyg 2026 - Capterra Sverige --- Breadcrumb: [Hem](/) > [Helpdesk-system](/directory/30008/help-desk/software) > [Freshdesk](/software/124981/freshdesk) # Freshdesk Canonical: https://www.capterra.se/software/124981/freshdesk Page: 1 / 141\ Nästa: [Next page](https://www.capterra.se/software/124981/freshdesk?page=2) > Freshdesk är en lättanvänd kundtjänstprogramvara som hjälper över 40 000 företag över hela världen att skapa fantastiska kundupplevelser. > > Verdict: Rated **4.5/5** by 3487 users. Top-rated for **Sannolikhet att rekommendera**. ----- ## Overview ### Vem använder Freshdesk? Företag av alla storlekar över hela världen förlitar sig på Freshdesk för att erbjuda en enastående kundservice. ## Quick Stats & Ratings | Metric | Betygsättning | Detail | | **Totalt** | **4.5/5** | 3487 Recensioner | | Enkel användning | 4.5/5 | Based on overall reviews | | Kundtjänst | 4.5/5 | Based on overall reviews | | Valuta för pengarna | 4.4/5 | Based on overall reviews | | Funktioner | 4.3/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Sannolikhet att rekommendera) | ## Om leverantören - **Företag**: Freshworks - **Location**: San Mateo, USA - **Founded**: 2011 ## Commercial Context - **Startpris**: 19,00 US$ - **Pricing model**: (Free version available) (Gratis provperiod) - **Target Audience**: Egenföretagare, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Deployment & Platforms**: Moln, SaaS, webb-baserat, Android (mobil), iPhone (mobil), iPad (mobil) - **Supported Languages**: arabiska, bulgariska, danska, engelska, estniska, finska, franska, grekiska, hebreiska, indonesiska, italienska, japanska, katalanska, kinesiska, koreanska, kroatiska, lettiska, litauiska, malajiska, nederländska, norska, polska, portugisiska, rumänska, ryska, serbiska, slovakiska, slovenska, spanska, svenska, thailändska, tjeckiska, turkiska, tyska, ukrainska, ungerska, vietnamesiska - **Available Countries**: Argentina, Australien, Belgien, Brasilien, Chile, Colombia, Costa Rica, Danmark, Dominikanska republiken, Ecuador, Egypten, El Salvador, Estland, Filippinerna, Finland, Frankrike, Förenade Arabemiraten, Grekland, Guatemala, Honduras and 39 more ## Funktioner - Aktivitetspanel - Anpassningsbara formulär - Anpassningsbara mallar - Automatisk samtalsfördelning - Biljetthantering - CRM - Call Center-hantering - Catalog Management - Chatt och meddelanden - Discussions/Forums - E-posthantering - Engagemangsspårning - Feedback-hantering - Fjärråtkomst / kontroll - Flerkanalig datainsamling - Fulltextsökning - Hantering av servicenivåavtal (SLA) - Hantering av undersökning / omröstning - Incidentshantering - Inkorghantering - Innehållshantering - Inspelning av samtal - Instrumentbräda - Integration av datatelefoni - Interaktionsspårning - Kommunikationshantering - Kundchatt i realtid - Kunddatabas - Kundhistorik - Kundtjänst - Kundupplevelseshantering - Kunskapsbashantering - Kunskapshantering - Köhantering - Livechatt - Mobilåtkomst - Problemhantering - Problemspårning - Rapportering och statistik - Realtidschatt - Samarbetsverktyg - Samtalsdirigering - Samtalsövervakning - Sentimentanalys - Självbetjäningsportal - Skärmdelning - Undersökningar och feedback - Uppdragshantering - Uppgiftshantering - Åtkomstkontroller / behörigheter ... and 26 more features ## Integrations (60 total) - Airtable - Asana - Azure Active Directory Domain Services - Azure DevOps Labs - Bamboo - Bitrix24 - Brevo - Calendly - Chargebee - Claris FileMaker - ClickUp - CloudTalk - Elsevier Pure - Facebook - Freshcaller ... and 45 more integrations ## Support Options - E-post / Kundtjänst - Vanliga frågor / Forum - Baskunskap - Telefonsupport - 24/7 (Live-support) - Chatt ## Category - [Helpdesk-system](https://www.capterra.se/directory/30008/help-desk/software) ## Relaterade kategorier - [Helpdesk-system](https://www.capterra.se/directory/30008/help-desk/software) - [Program för klagomålshantering](https://www.capterra.se/directory/30674/complaint-management/software) - [Program för kundkommunikation](https://www.capterra.se/directory/31002/customer-communications-management/software) - [Programvara för live-chatt](https://www.capterra.se/directory/30797/live-chat/software) - [AI Agents for Customer Support](https://www.capterra.se/directory/34696/ai-agents-for-customer-support/software) ## Alternativ 1. 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[Zoho Desk](https://www.capterra.se/software/169505/zoho-desk) — 4.5/5 (2216 reviews) ## Recensioner ### "Helping me helping my customers" — 4.0/5 > **Kristian** | *4 december 2024* | Fastighet | Recommendation rating: 9.0/10 > > **Fördelar**: the price of the product and easy to set up, > > **Nackdelar**: had a hard time adding the billing information, but worked out eventually > > easy to use, the customer likes it also. ----- ### "Reviewed by samala vamshi" — 5.0/5 > **samala** | *22 september 2026* | Bokföring | Recommendation rating: 8.0/10 > > **Fördelar**: Freshdesk is super intuitive and easy to navigate, so our team can move through conversations and tasks without getting bogged down. The ticketing system is well organized, making it simple to filter tickets and set priorities based on urgency. That helps us tackle the most pressing customer issues first, which speeds up resolution times and keeps our whole support workflow running smoothly. > > **Nackdelar**: Connecting our mailbox to Freshdesk is usually pretty straightforward, but we've run into an annoying bug where it occasionally creates duplicate tickets for a single client email. It causes unnecessary confusion for our support team and slows down how quickly we can get back to people. ----- ### "Streamlining Support, Enhancing Efficiency through Freshdesk" — 5.0/5 > **Rajneesh** | *22 september 2026* | Informationsteknologi och tjänster | Recommendation rating: 10.0/10 > > **Fördelar**: What I valued most about Freshdesk was its intuitive and user-friendly interface, which enabled efficient management of customer enquiries and support tickets. Its automation, reporting, and organizational capabilities also contributed to a more streamlined and efficient customer support process. > > **Nackdelar**: With its extensive product roadmap and advanced AI capabilities, complemented by Freddy AI, Freshdesk continues to evolve and deliver significant value. Overall, there is nothing to dislike about the platform. > > Overall, my experience with Freshdesk has been positive. The platform provides a structured and efficient approach to managing customer enquiries and support tickets. Its range of features supports effective workflow management, enhances operational efficiency, and contributes to a consistent customer support experience. ----- ### "Using 4 seats but locked into paying for 19" — 1.0/5 > **Fiodas** | *13 augusti 2026* | Hemelektronik | Recommendation rating: 1.0/10 > > **Fördelar**: Freshdesk keeps customer emails, ticket history, tags, and agent assignments in one searchable system. This has helped us preserve customer communication records and coordinate support work. > > **Nackdelar**: The product is cumbersome to administer, but the worst problem is the contract model. We currently need only 4 agents but are locked into paying for 19. Freshworks emphasized monthly billing and a two-year price freeze. It did not explain the practical consequence clearly enough: monthly billing only divides a fixed 24-month obligation into monthly charges. It does not provide monthly flexibility, and committed seats cannot be reduced when business needs change. In plain language: we use 4 seats and pay for 19. That is an extremely poor value for money. > > We stayed with Freshdesk because years of customer emails, ticket history, workflows, automations, and system integrations were already tied to it. When the Garden plan was discontinued, Freshworks warned that not upgrading to Pro could cause service interruptions or access limitations. Replacing the platform at short notice would have put customer communications at risk. The ticketing functions are usable, but administration is unnecessarily complicated and the commercial terms are extremely inflexible. The sales process focused on continued service, monthly billing, and locking the price for two years. It did not make the most important consequence plain enough: we would have to keep paying for all 19 seats for 24 months, even if we stopped using most of them. Our requirement has now fallen to 4 agents, but we remain obligated to pay for 19. We submitted formal non-renewal notice and requested early termination, a seat reduction, and a commercial review. The outcome is still pending. Before signing with Freshworks, buyers should demand written answers to three questions: Can we cancel monthly? Can we reduce seats during the term? Must we continue paying for unused seats? “Billed monthly” does not mean “cancelable monthly.” ----- ### "Great ticketing platform with fast team onboarding, though reporting takes effort" — 4.0/5 > **Kira** | *23 september 2026* | Informationstjänster | Recommendation rating: 8.0/10 > > **Fördelar**: The Centralized Communication was smooth it combines emails, social channels, and web forms into single, unified customer ticket threads. Also the Quick Onboarding i highly enjoyed. The clean interface allows new support agents to get trained and productive almost immediately. > > **Nackdelar**: I really disliked The Tier-Gated Features: Certain advanced features (like automated skills-based routing or deeper integrations) require upgrading to higher plan tiers. Also Performance Under High Volume Occasional loading lag when managing heavy ticket or switching between multiple tabs quickly. > > Freshdesk enhances customer support operations by centralizing ticketing, communication history, and assignment routing, thereby eliminating the clutter of traditional email threads. While advanced reporting and complex workflows may require higher-tier plans for full functionality, the platform's intuitive interface allows new agents to be onboarded in just a few days. ----- Page: 1 / 141\ Nästa: [Next page](https://www.capterra.se/software/124981/freshdesk?page=2) ## Links - [View on Capterra](https://www.capterra.se/software/124981/freshdesk) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fi | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | ko | | | nb | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Structured Data