---
description: Få detaljerad information om Freshdesk, dess användbarhet, funktioner, pris, fördelar och nackdelar från verifierade användarupplevelser. Läs recensioner och upptäck liknande verktyg på Capterra Sverige.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Freshdesk: Pris och betyg 2026 - Capterra Sverige
---

Breadcrumb: [Hem](/) > [Kunskapshanteringsprogram](/directory/30094/knowledge-management/software) > [Freshdesk](/software/124981/freshdesk)

# Freshdesk

Canonical: https://www.capterra.se/software/124981/freshdesk

Page: 1 / 137\
Nästa: [Next page](https://www.capterra.se/software/124981/freshdesk?page=2)

> Freshdesk är en lättanvänd kundtjänstprogramvara som hjälper över 40 000 företag över hela världen att skapa fantastiska kundupplevelser.
> 
> Verdict: Rated **4.5/5** by 3397 users. Top-rated for **Sannolikhet att rekommendera**.

-----

## Overview

### Vem använder Freshdesk?

Företag av alla storlekar över hela världen förlitar sig på Freshdesk för att erbjuda en enastående kundservice.

## Quick Stats & Ratings

| Metric | Betygsättning | Detail |
| **Totalt** | **4.5/5** | 3397 Recensioner |
| Enkel användning | 4.5/5 | Based on overall reviews |
| Kundtjänst | 4.5/5 | Based on overall reviews |
| Valuta för pengarna | 4.4/5 | Based on overall reviews |
| Funktioner | 4.3/5 | Based on overall reviews |
| Recommendation percentage | 90% | (9/10 Sannolikhet att rekommendera) |

## Om leverantören

- **Företag**: Freshworks
- **Location**: San Mateo, USA
- **Founded**: 2011

## Commercial Context

- **Startpris**: 19,00 US$
- **Pricing model**:  (Free version available) (Gratis provperiod)
- **Target Audience**: Egenföretagare, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+
- **Deployment & Platforms**: Moln, SaaS, webb-baserat, Android (mobil), iPhone (mobil), iPad (mobil)
- **Supported Languages**: arabiska, brasiliansk portugisiska, bulgariska, danska, engelska, estniska, finska, franska, grekiska, hebreiska, hindi, indonesiska, italienska, japanska, katalanska, kinesiska, koreanska, lettiska, litauiska, malajiska, nederländska, norska, polska, portugisiska, rumänska, ryska, serbiska, serbiska, slovakiska, slovenska, spanska, svenska, thailändska, tjeckiska, traditionell kinesiska, turkiska, tyska, ukrainska, ungerska, vietnamesiska
- **Available Countries**: Albanien, Algeriet, Argentina, Aruba, Australien, Azerbajdzjan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgien, Benin, Bosnien och Hercegovina, Brasilien, Brunei, Bulgarien, Burkina Faso, Chile, Colombia and 100 more

## Funktioner

- Aktivitetspanel
- Alerts/Escalation
- Anpassningsbara formulär
- Anpassningsbara mallar
- CRM
- Call Center-hantering
- Catalog Management
- Chatt och meddelanden
- Discussions/Forums
- E-posthantering
- Engagemangsspårning
- Feedback-hantering
- Fjärråtkomst / kontroll
- Flerkanalig datainsamling
- Flerspråkig
- Fulltextsökning
- Hantering av servicenivåavtal (SLA)
- Hantering av undersökning / omröstning
- Incidentshantering
- Inkorghantering
- Innehållshantering
- Inspelning av samtal
- Instrumentbräda
- Interaktionsspårning
- Kommunikationshantering
- Kundchatt i realtid
- Kunddatabas
- Kundhistorik
- Kundtjänst
- Kundupplevelseshantering
- Kunskapsbashantering
- Kunskapshantering
- Köhantering
- Livechatt
- Mobilåtkomst
- Problemspårning
- Rapportering och statistik
- Real-Time Monitoring
- Realtidschatt
- Samarbetsverktyg
- Samtalsdirigering
- Samtalsövervakning
- Sentimentanalys
- Självbetjäningsportal
- Skärmdelning
- Textredigering
- Undersökningar och feedback
- Uppdragshantering
- Uppgiftshantering
- Åtkomstkontroller / behörigheter

... and 22 more features

## Integrations (78 total)

- Adobe Commerce
- Aircall
- Ameyo
- BigCommerce
- Box
- CS-Cart Store Builder
- Campaign Monitor by Marigold
- Capsule
- ChargeDesk
- Constant Contact
- CustomerGauge
- Dropbox Business
- Easy Insight
- Five9
- FluentStream

... and 63 more integrations

## Support Options

- E-post / Kundtjänst
- Vanliga frågor / Forum
- Baskunskap
- Telefonsupport
- 24/7 (Live-support)
- Chatt

## Category

- [Kunskapshanteringsprogram](https://www.capterra.se/directory/30094/knowledge-management/software)

## Relaterade kategorier

- [Kundtjänstsystem](https://www.capterra.se/directory/22/customer-service/software)
- [Helpdesk-system](https://www.capterra.se/directory/30008/help-desk/software)
- [Program för klagomålshantering](https://www.capterra.se/directory/30674/complaint-management/software)
- [Spårningsprogram](https://www.capterra.se/directory/30675/issue-tracking/software)
- [Programvaran för servicedeskServicedesk-program](https://www.capterra.se/directory/31027/service-desk/software)

## Alternativ

1. [Zendesk Suite](https://www.capterra.se/software/164283/zendesk) — 4.4/5 (4066 reviews)
2. [LiveAgent](https://www.capterra.se/software/102188/liveagent) — 4.7/5 (1749 reviews)
3. [Zoho Desk](https://www.capterra.se/software/169505/zoho-desk) — 4.5/5 (2209 reviews)
4. [LiveChat](https://www.capterra.se/software/62194/livechat) — 4.6/5 (1708 reviews)
5. [Freshservice](https://www.capterra.se/software/132997/freshservice) — 4.5/5 (651 reviews)

## Recensioner

### "Helping me helping my customers" — 4.0/5

> **Kristian** | *4 december 2024* | Fastighet | Recommendation rating: 9.0/10
> 
> **Fördelar**: the price of the product and easy to set up,
> 
> **Nackdelar**: had a hard time adding the billing information, but worked out eventually
> 
> easy to use, the customer likes it also.

-----

### "One of the best ticketing Omnichannel Software." — 5.0/5

> **Gabbe** | *6 juli 2024* | Mat och dryck | Recommendation rating: 10.0/10
> 
> **Fördelar**: That it's really easy to use and has great customer support.
> 
> **Nackdelar**: Nothing everything was way beyond my expectation.
> 
> My overall experience with Freshdesk has been an ease it's so good and would really recommend.

-----

### "About Freshdesk" — 5.0/5

> **Nitish** | *29 januari 2025* | Datormjukvara | Recommendation rating: 10.0/10
> 
> **Fördelar**: Freshdesk is Easy to Use and it allows Automation \& Workflow Management.
> 
> **Nackdelar**: In Freshdesk there is a limited customization.
> 
> My overall experience with Freshdesk has been positive. The platform is user-friendly and offers great features like multi-channel support, automation, and a helpful knowledge base

-----

### "The Omnichannel Tool You'll Need" — 4.0/5

> **Trent** | *23 juni 2025* | Telekommunikation | Recommendation rating: 7.0/10
> 
> **Fördelar**: Freshdesk was very customizable. It allowed you to set up as needed based on your line of business. For us, we had a centralized mailbox going into the ticketing system, generating tickets per email we received.
> 
> **Nackdelar**: The reports and automations can be somewhat difficult to navigate. We ended up just exporting all of our tickets every month and creating our own reports through Power query in Excel.
> 
> Freshdesk had all of the pieces we needed to run a successful ticketing system and call center. The reporting was pretty complicated to navigate, and left a lot to be desired.

-----

### "Reliable and Responsive Customer Support Platform" — 4.0/5

> **Bryan** | *13 mars 2026* | Logistik & Supply Chain | Recommendation rating: 9.0/10
> 
> **Fördelar**: Freshdesk offers an intuitive, all-in-one customer support platform that helps teams manage tickets efficiently, automate workflows, and deliver faster, more consistent customer service. Now with the Freddy AI/Copilot, this provide more features that can help customer support teams.
> 
> **Nackdelar**: Freshdesk can become costly as your team grows, since advanced features and automation are only available on higher-tier plans. There are also ocassional bugs /issues that sometimes appear whenever a new feature has been added.
> 
> My overall experience with Freshdesk has been very positive. While there have been occasional issues, the Freshdesk team addresses them promptly, making the platform reliable and trustworthy. Additionally, the AI features have enhanced our workflow by allowing more customizable email responses and improving overall ticket management.

-----

Page: 1 / 137\
Nästa: [Next page](https://www.capterra.se/software/124981/freshdesk?page=2)

## Links

- [View on Capterra](https://www.capterra.se/software/124981/freshdesk)

## This page is available in the following languages

| Locale | URL |
| de | <https://www.capterra.com.de/software/124981/freshdesk> |
| de-AT | <https://www.capterra.at/software/124981/freshdesk> |
| de-CH | <https://www.capterra.ch/software/124981/freshdesk> |
| en | <https://www.capterra.com/p/124981/Freshdesk/> |
| en-AE | <https://www.capterra.ae/software/124981/freshdesk> |
| en-AU | <https://www.capterra.com.au/software/124981/freshdesk> |
| en-CA | <https://www.capterra.ca/software/124981/freshdesk> |
| en-GB | <https://www.capterra.co.uk/software/124981/freshdesk> |
| en-IE | <https://www.capterra.ie/software/124981/freshdesk> |
| en-IL | <https://www.capterra.co.il/software/124981/freshdesk> |
| en-IN | <https://www.capterra.in/software/124981/freshdesk> |
| en-NZ | <https://www.capterra.co.nz/software/124981/freshdesk> |
| en-SG | <https://www.capterra.com.sg/software/124981/freshdesk> |
| en-ZA | <https://www.capterra.co.za/software/124981/freshdesk> |
| es | <https://www.capterra.es/software/124981/freshdesk> |
| es-AR | <https://www.capterra.com.ar/software/124981/freshdesk> |
| es-CL | <https://www.capterra.cl/software/124981/freshdesk> |
| es-CO | <https://www.capterra.co/software/124981/freshdesk> |
| es-CR | <https://www.capterra.co.cr/software/124981/freshdesk> |
| es-DO | <https://www.capterra.do/software/124981/freshdesk> |
| es-EC | <https://www.capterra.ec/software/124981/freshdesk> |
| es-MX | <https://www.capterra.mx/software/124981/freshdesk> |
| es-PA | <https://www.capterra.com.pa/software/124981/freshdesk> |
| es-PE | <https://www.capterra.pe/software/124981/freshdesk> |
| fi | <https://www.capterra.fi/software/124981/freshdesk> |
| fr | <https://www.capterra.fr/software/124981/freshdesk> |
| fr-BE | <https://fr.capterra.be/software/124981/freshdesk> |
| fr-CA | <https://fr.capterra.ca/software/124981/freshdesk> |
| fr-LU | <https://www.capterra.lu/software/124981/freshdesk> |
| it | <https://www.capterra.it/software/124981/freshdesk> |
| ja | <https://www.capterra.jp/software/124981/freshdesk> |
| ko | <https://www.capterra.co.kr/software/124981/freshdesk> |
| nb | <https://www.capterra.no/software/124981/freshdesk> |
| nl | <https://www.capterra.nl/software/124981/freshdesk> |
| nl-BE | <https://www.capterra.be/software/124981/freshdesk> |
| pl | <https://www.capterra.pl/software/124981/freshdesk> |
| pt | <https://www.capterra.com.br/software/124981/freshdesk> |
| pt-PT | <https://www.capterra.pt/software/124981/freshdesk> |
| sv | <https://www.capterra.se/software/124981/freshdesk> |
| tr | <https://www.capterra.web.tr/software/124981/freshdesk> |

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Capterra Sverige","address":{"@type":"PostalAddress","addressLocality":"Solna","addressRegion":"AB","postalCode":"169 74","streetAddress":"Gartner Sverige AB Gustav Ills Boulevard 54 169 74 Solna Sverige"},"description":"Capterra Sverige hjälper dig jämföra och hitta rätt affärssystem och programvara för dig och ditt företag. Med hjälp av recensioner så jämför vi åt dig. Läs mer här.","email":"info@capterra.se","url":"https://www.capterra.se/","logo":"https://dm-localsites-assets-prod.imgix.net/images/capterra/logo-a9b3b18653bd44e574e5108c22ab4d3c.svg","@id":"https://www.capterra.se/#organization","@type":"Organization","parentOrganization":"Gartner, Inc.","sameAs":["https://twitter.com/capterra","https://www.facebook.com/Capterra/","https://www.linkedin.com/company/capterra","https://www.instagram.com/capterra/","https://www.youtube.com/user/CapterraTV"]},{"name":"Freshdesk","description":"Freshdesk är ett molnbaserat hjälpdesk-system som erbjuder kraftfulla lösningar för kundservice. Freshdesk förenar konversationer från e-post, telefon, webb, chatt och sociala medier och hjälper dig att smidigt lösa problem över olika kanaler. Med Freshdesk kan du också automatisera arbetsflöden, erbjuda bekväma självbetjäningsalternativ, hantera servicenivåavtal och generera rapporter. Freshdesk används av över 40 000 kunder, inklusive Bridgestone, HP, Harvard University och DHL.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/6d61daff-13f3-4715-beac-2bad2e1338c9.png","url":"https://www.capterra.se/software/124981/freshdesk","@id":"https://www.capterra.se/software/124981/freshdesk#software","@type":"SoftwareApplication","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.capterra.se/#organization"},"aggregateRating":{"@type":"AggregateRating","bestRating":5,"ratingCount":3397,"ratingValue":4.5},"offers":{"price":"19","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Android, Platform ios, Platform ipad"},{"@id":"https://www.capterra.se/software/124981/freshdesk#faqs","@type":"FAQPage","mainEntity":[{"name":"Vad är Freshdesk?","@type":"Question","acceptedAnswer":{"text":"Freshdesk är ett molnbaserat hjälpdesk-system som erbjuder kraftfulla lösningar för kundservice. Freshdesk förenar konversationer från e-post, telefon, webb, chatt och sociala medier och hjälper dig att smidigt lösa problem över olika kanaler. Med Freshdesk kan du också automatisera arbetsflöden, erbjuda bekväma självbetjäningsalternativ, hantera servicenivåavtal och generera rapporter. Freshdesk används av över 40 000 kunder, inklusive Bridgestone, HP, Harvard University och DHL.","@type":"Answer"}},{"name":"Vem använder Freshdesk?","@type":"Question","acceptedAnswer":{"text":"Företag av alla storlekar över hela världen förlitar sig på Freshdesk för att erbjuda en enastående kundservice.","@type":"Answer"}}]},{"@id":"https://www.capterra.se/software/124981/freshdesk#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Hem","position":1,"item":"/","@type":"ListItem"},{"name":"Kunskapshanteringsprogram","position":2,"item":"/directory/30094/knowledge-management/software","@type":"ListItem"},{"name":"Freshdesk","position":3,"item":"/software/124981/freshdesk","@type":"ListItem"}]}]}
</script>