--- description: Få detaljerad information om Freshdesk, dess användbarhet, funktioner, pris, fördelar och nackdelar från verifierade användarupplevelser. Läs recensioner och upptäck liknande verktyg på Capterra Sverige. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Freshdesk: Pris och betyg 2026 - Capterra Sverige --- Breadcrumb: [Hem](/) > [Helpdesk-system](/directory/30008/help-desk/software) > [Freshdesk](/software/124981/freshdesk) # Freshdesk Canonical: https://www.capterra.se/software/124981/freshdesk Page: 1 / 140\ Nästa: [Next page](https://www.capterra.se/software/124981/freshdesk?page=2) > Freshdesk är en lättanvänd kundtjänstprogramvara som hjälper över 40 000 företag över hela världen att skapa fantastiska kundupplevelser. > > Verdict: Rated **4.5/5** by 3461 users. Top-rated for **Sannolikhet att rekommendera**. ----- ## Overview ### Vem använder Freshdesk? Företag av alla storlekar över hela världen förlitar sig på Freshdesk för att erbjuda en enastående kundservice. ## Quick Stats & Ratings | Metric | Betygsättning | Detail | | **Totalt** | **4.5/5** | 3461 Recensioner | | Enkel användning | 4.5/5 | Based on overall reviews | | Kundtjänst | 4.5/5 | Based on overall reviews | | Valuta för pengarna | 4.4/5 | Based on overall reviews | | Funktioner | 4.3/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Sannolikhet att rekommendera) | ## Om leverantören - **Företag**: Freshworks - **Location**: San Mateo, USA - **Founded**: 2011 ## Commercial Context - **Startpris**: 19,00 US$ - **Pricing model**: (Free version available) (Gratis provperiod) - **Target Audience**: Egenföretagare, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Deployment & Platforms**: Moln, SaaS, webb-baserat, Android (mobil), iPhone (mobil), iPad (mobil) - **Supported Languages**: arabiska, brasiliansk portugisiska, bulgariska, danska, engelska, estniska, finska, franska, grekiska, hebreiska, hindi, indonesiska, italienska, japanska, katalanska, kinesiska, koreanska, lettiska, litauiska, malajiska, nederländska, norska, polska, portugisiska, rumänska, ryska, serbiska, serbiska, slovakiska, slovenska, spanska, svenska, thailändska, tjeckiska, traditionell kinesiska, turkiska, tyska, ukrainska, ungerska, vietnamesiska - **Available Countries**: Albanien, Algeriet, Argentina, Aruba, Australien, Azerbajdzjan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgien, Benin, Bosnien och Hercegovina, Brasilien, Brunei, Bulgarien, Burkina Faso, Chile, Colombia and 100 more ## Funktioner - Aktivitetspanel - Alerts/Escalation - Analyser - Anpassningsbara formulär - Anpassningsbara mallar - Automatiserad routing - CRM - Call Center-hantering - Catalog Management - Chatt och meddelanden - Discussions/Forums - E-posthantering - Engagemangsspårning - Event utlösta åtgärder - Feedback-hantering - Fildelning - Flerkanalig datainsamling - Fulltextsökning - Hantering av servicenivåavtal (SLA) - IT-kapitalförvaltning - Incidentshantering - Inkorghantering - Innehållshantering - Inspelning av samtal - Instrumentbräda - Interaktionsspårning - Kommunikationshantering - Kundchatt i realtid - Kunddatabas - Kundhistorik - Kundportal - Kundsegmentering - Kundtjänst - Kundupplevelseshantering - Kunskapshantering - Mobilåtkomst - Problemgranskning - Problemspårning - Rapportering och statistik - Real-Time Monitoring - Samarbetsverktyg - Samtalsdirigering - Samtalsövervakning - Självbetjäningsportal - Skärmdelning - Stöd för biljetthantering - Third-Party Integrations - Uppdragshantering - Uppgiftshantering - Åtkomstkontroller / behörigheter ... and 22 more features ## Integrations (78 total) - Adobe Commerce - Aircall - Ameyo - BigCommerce - Box - CS-Cart Store Builder - Campaign Monitor by Marigold - Capsule - ChargeDesk - Coevera - Constant Contact - CustomerGauge - Dropbox - Easy Insight - Five9 ... and 63 more integrations ## Support Options - E-post / Kundtjänst - Vanliga frågor / Forum - Baskunskap - Telefonsupport - 24/7 (Live-support) - Chatt ## Category - [Helpdesk-system](https://www.capterra.se/directory/30008/help-desk/software) ## Relaterade kategorier - [Kundtjänstsystem](https://www.capterra.se/directory/22/customer-service/software) - [Helpdesk-system](https://www.capterra.se/directory/30008/help-desk/software) - [Program för klagomålshantering](https://www.capterra.se/directory/30674/complaint-management/software) - [Spårningsprogram](https://www.capterra.se/directory/30675/issue-tracking/software) - [Programvaran för servicedeskServicedesk-program](https://www.capterra.se/directory/31027/service-desk/software) ## Alternativ 1. [LiveAgent](https://www.capterra.se/software/102188/liveagent) — 4.7/5 (1787 reviews) 2. [Salesforce Sales Cloud](https://www.capterra.se/software/61368/salesforce) — 4.4/5 (18791 reviews) 3. [Zendesk Suite](https://www.capterra.se/software/164283/zendesk) — 4.4/5 (4084 reviews) 4. [LiveChat](https://www.capterra.se/software/62194/livechat) — 4.6/5 (1727 reviews) 5. [Zoho Desk](https://www.capterra.se/software/169505/zoho-desk) — 4.5/5 (2213 reviews) ## Recensioner ### "Helping me helping my customers" — 4.0/5 > **Kristian** | *4 december 2024* | Fastighet | Recommendation rating: 9.0/10 > > **Fördelar**: the price of the product and easy to set up, > > **Nackdelar**: had a hard time adding the billing information, but worked out eventually > > easy to use, the customer likes it also. ----- ### "Easy-to-Use Help Desk Solution" — 4.0/5 > **Brennan** | *19 september 2025* | Försäkring | Recommendation rating: 8.0/10 > > **Fördelar**: I really like how easy Freshdesk is to use. The layout makes it simple to manage tickets, and the automation features help cut down on repetitive tasks. It also connects well with other tools we use, which is a big plus. > > **Nackdelar**: Some of the settings can be a bit buried, and it took me a while to figure out how to customize certain workflows. Reporting features could also be more flexible. > > Freshdesk has been a solid help desk tool for our team. It’s easy to use, reliable, and has made managing support tickets much smoother. There are a few quirks, but overall, it’s been a positive experience. ----- ### "Easy to Use and Support Team That Actually Supports" — 4.0/5 > **CH L** | *25 maj 2026* | Utbildningsförvaltning | Recommendation rating: 8.0/10 > > **Fördelar**: What I liked most about Freshdesk is how easy and intuitive the platform is for daily ticket management. The UI is clean, so onboarding new agents is straightforward and the team can start working efficiently very quickly. I also really like the agent reporting features, which make it easy to track performance and monitor support quality. Another major positive is Freshdesk’s support team, they’ve been very responsive and genuinely helpful whenever we’ve faced issues or needed guidance. > > **Nackdelar**: One thing I’d like improved is how DSAT and CSAT are handled. If a user initially gives a DSAT and later converts it into a CSAT after further interaction, the original DSAT still remains, which can affect reporting accuracy. I’d also love a quicker option to add users to CC just by hovering over or selecting an email directly, since small workflow improvements like that save time. > > Overall, my experience with Freshdesk has been positive. I've used it for almost a year in a customer support role, and it has helped streamline daily workflows through its clean UI, reporting features, and support tools. The transition from Zendesk was fairly smooth, and I especially appreciated how responsive and helpful the Freshdesk support team has been whenever issues came up. One small thing I genuinely love is the positive affirmations that appear while pages load, it's a tiny touch, but it adds a nice, human feel during a busy workday. While there are a few areas that could be improved, particularly around feedback handling and workflow efficiencies, it has been a reliable platform overall. ----- ### "Good Agent Experience, But Broken Integrations and Frustrating Support" — 3.0/5 > **Marjana** | *15 maj 2026* | Datormjukvara | Recommendation rating: 4.0/10 > > **Fördelar**: Agent experience and knowledgebase article creation is intuitive. Standard workflows work well for smaller organizations. > > **Nackdelar**: Jira integration is broken. Analytics data captured does not allow us to fully understand service gaps when there are more complex workflows, like escalation to an external team. > > Customer Support takes too many responses to get to resolution and the service overall is not great. I get tired of having to repeat myself, go through scenarios that have nothing to do with my issue and having agents regurgitate Freddy AI solutions that don't resolve my issue (I am forced to talk to Freddy first after all, so what gives?) ----- ### "Very good ticketing platform for SMB" — 5.0/5 > **David** | *17 april 2026* | Datormjukvara | Recommendation rating: 10.0/10 > > **Fördelar**: It's generally an easy platform to navigate. The overall UI is clean, modern, and not too cluntered. The ability to build a "support portal" for your end users is a great additional feature. It also has a native asset management platform that integrates and sycns with Intune and JAMF. Native onboarding and offboarding services is good. The workflow automations is good as well. > > **Nackdelar**: Though there are a lot of features and functionalities, the customization is slightly limited. The overall UI is easy to navigate however fully configuring the tenant and everything does require a good of time and tweaking. And when you need to modify a field or something, it's not intuitive where the setting is exactly. There's just too many options at the admin page and can get confusing. Workflow builder is slightly limited in function as well. > > For the cost, FreshDesk is a great ticketing platform. Once fully configured it works well and the support portal you can build for your end users is a great feature to have. Their market place for integrations is pretty good as well with all the common/popular apps. There is a lack in what you can customize though (specifically with the support portal and workflow builders). ----- Page: 1 / 140\ Nästa: [Next page](https://www.capterra.se/software/124981/freshdesk?page=2) ## Links - [View on Capterra](https://www.capterra.se/software/124981/freshdesk) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fi | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | ko | | | nb | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Structured Data