--- description: Få detaljerad information om SysAid, dess användbarhet, funktioner, pris, fördelar och nackdelar från verifierade användarupplevelser. Läs recensioner och upptäck liknande verktyg på Capterra Sverige. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: SysAid: Pris och betyg 2026 - Capterra Sverige --- Breadcrumb: [Hem](/) > [Helpdesk-system](/directory/30008/help-desk/software) > [SysAid](/software/107225/sysaid) # SysAid Canonical: https://www.capterra.se/software/107225/sysaid Page: 1 / 22\ Nästa: [Next page](https://www.capterra.se/software/107225/sysaid?page=2) > Skala din kundtjänst på ett smidigt och kostnadseffektivt sätt med inbyggd kapitalförvaltning och avancerad automatisering. > > Verdict: Rated **4.5/5** by 511 users. Top-rated for **Sannolikhet att rekommendera**. ----- ## Overview ### Vem använder SysAid? SysAid betjänar organisationer som spänner över alla branscher och storlekar, från små och medelstora företag till Fortune 500-företag. Från den grundläggande till företagsutgåvan finns det något som passar företag av alla storlekar. ## Quick Stats & Ratings | Metric | Betygsättning | Detail | | **Totalt** | **4.5/5** | 511 Recensioner | | Enkel användning | 4.5/5 | Based on overall reviews | | Kundtjänst | 4.5/5 | Based on overall reviews | | Valuta för pengarna | 4.5/5 | Based on overall reviews | | Funktioner | 4.5/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Sannolikhet att rekommendera) | ## Om leverantören - **Företag**: SysAid Technologies - **Location**: Toronto, Kanada - **Founded**: 2002 ## Commercial Context - **Pricing model**: (Gratis provperiod) - **Target Audience**: 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Deployment & Platforms**: Moln, SaaS, webb-baserat, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (på platsl), Linux (på plats), Chromebook (Desktop), Android (mobil), iPhone (mobil), iPad (mobil) - **Supported Languages**: engelska, franska, hebreiska, italienska, japanska, kinesiska, portugisiska, ryska, spanska, tyska - **Available Countries**: Albanien, Algeriet, Amerikanska Jungfruöarna, Amerikanska Samoa, Andorra, Angola, Anguilla, Antigua och Barbuda, Argentina, Armenien, Aruba, Australien, Azerbajdzjan, Bahamas, Bahrain, Barbados, Belarus, Belgien, Belize, Benin and 189 more ## Funktioner - Användarhantering - Arbetsflödeshantering - Arbetsflödeskonfiguration - Automatiserad routing - Automatisering av affärsprocesser - Barcode/Ticket Scanning - Biljetthantering - Chatt och meddelanden - Dra och släpp - Efterlevnadskontroll - Ersättningshantering - Fjärråtkomst / kontroll - Flera kommunikationskanaler - Flerspråkig - Fulltextsökning - Hantering av servicenivåavtal (SLA) - Händelseloggar - IT-kapitalförvaltning - IT-rapportering - IT-tillgångsspårning - Incidentshantering - Instrumentbräda - Kapacitetshantering - Konfigurationshantering - Kontroll och hantering remote - Kunddatabas - Kundtjänst - Kunskapsbashantering - Kunskapshantering - Lagerhantering - Makron / mallade svar - Patchhantering - Prestandaövervakning - Rapportering och analys - Rapportering och statistik - Real-Time Monitoring - Realtidschatt - Releasehantering - Revisionshantering - Rollbaserade behörigheter - Samarbetsverktyg - Självbetjäningsportal - Spårning av efterlevnad - Tillgångsspårning - Undersökningar och feedback - Uppdragshantering - Uppgiftshantering - Upptidsrapportering - Varningar / Meddelanden - Åtkomstkontroller / behörigheter ... and 17 more features ## Integrations (39 total) - Asana - CAS - Docusign - Google Calendar - Google Chat - Google Workspace - Harvest - Jira - Jotform - Lansweeper - Microsoft 365 - Microsoft 365 License Optimization - Microsoft Intune - Microsoft Power BI - Microsoft Teams ... and 24 more integrations ## Support Options - E-post / Kundtjänst - Vanliga frågor / Forum - Baskunskap - Telefonsupport - 24/7 (Live-support) - Chatt ## Category - [Helpdesk-system](https://www.capterra.se/directory/30008/help-desk/software) ## Relaterade kategorier - [Helpdesk-system](https://www.capterra.se/directory/30008/help-desk/software) - [IT-tillgångshantering](https://www.capterra.se/directory/30077/it-asset-management/software) - [ITSM-verktyg](https://www.capterra.se/directory/30676/itsm/software) - [Programvaran för servicedeskServicedesk-program](https://www.capterra.se/directory/31027/service-desk/software) - [Arbetsflödeshantering](https://www.capterra.se/directory/30091/workflow-management/software) ## Alternativ 1. 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[Zoho Desk](https://www.capterra.se/software/169505/zoho-desk) — 4.5/5 (2211 reviews) ## Recensioner ### "Efficient IT Management with Some Room for Improvement" — 5.0/5 > **Luigi** | *5 september 2024* | Sjukhus och hälsovård | Recommendation rating: 10.0/10 > > **Fördelar**: SysAid's user-friendly interface and real-time chat feature make it easy to manage IT support tasks and provide immediate assistance to users. > > **Nackdelar**: The self-service portal could use a design update, and the change management process is not as intuitive as it could be. > > Overall, SysAid has been a great ITSM solution for our organization, simplifying support processes and improving user satisfaction, though there are some areas for improvement. ----- ### "An outstanding ITSM solution delivered by an exceptional team of professional" — 5.0/5 > **Alex** | *10 juli 2025* | Statsförvaltningen | Recommendation rating: 9.0/10 > > **Fördelar**: We are currently in the implementation stage of the SysAid ITSM tool, and the experience so far has been outstanding. The SysAid team has been very approachable, highly knowledgeable, and genuinely friendly throughout the process. Their professionalism and support have made a real difference. There have been no hidden costs, which has made budgeting and planning straightforward. We’re especially impressed with their automation capabilities and Agentic AI solution - both are powerful, intuitive, and easily configurable. These features are set to save us significant time and money, streamlining our operations and boosting efficiency > > **Nackdelar**: While the AI and automation capabilities of this ITSM solution are undeniably powerful, streamlining many repetitive and time-consuming tasks, here is a potential downside. The reduction in manual input could impact certain roles, particularly those focused on routine service desk functions. This shift, although beneficial for operational efficiency, may leave limited time for individuals to reskill or for organisations to redeploy staff effectively. To fully realise the benefits of automation while maintaining a strong support culture, it’s essential that organisations proactively plan for workforce transition and invest in upskilling and internal mobility > > SysAid are a committed and professional team, they bring a great balance of expertise and enthusiasm to their work. It’s clear they genuinely enjoy what they do. Highly recommended\! ----- ### "Great system for your service records" — 5.0/5 > **Norbert** | *27 februari 2026* | Elektrisk / elektronisk tillverkning | Recommendation rating: 9.0/10 > > **Fördelar**: I like the system, it can be greatly customized, easy to navigate, provides lot of tools and variables, user management, ticket grouping etc. > > **Nackdelar**: We are big company with more than 15 000 employees, we have a lot of tickets when something goes wrong, Sysaid was not initialy setup for such big companies, it tend to get laggy. > > Sysaid is great company, we have weekly meetings with them, if we have some new request, they take on the initiative and deliver it. ----- ### "SysAid review" — 3.0/5 > **Tonia** | *29 april 2025* | Ideell organisationsledning | Recommendation rating: 8.0/10 > > **Fördelar**: SysAid is easy to use and has a dedicated account specialist to assist with the POC and initial setup. > > **Nackdelar**: What I liked least about SysAid is that many features like RMM is an add-on. The look and feel of the software is outdated. > > Overall, SysAid was our second choice. Had everything been under one pane of glass we would have gone with them. ----- ### "SysAid AI in action" — 5.0/5 > **Adewale** | *9 februari 2026* | Hälsa, välbefinnande och fitness | Recommendation rating: 10.0/10 > > **Fördelar**: Sysaid application is a go-to for our on-the-move business because of its cloud presence. All the members of the team love it because of the ticket categorization and data management capabilites. We also get the support we need from the sysaid team, which i think is great. > > **Nackdelar**: Sysaid could be challenging to use in some instances due to its internet requirement, which means having the right device, broadband, and application compatibility - not available to all team members but usualy come at an expense to the enterprise, which kight be expensive. > > Overall, I would say that sysaid is a game changer for our team. There has been no regret in use of the application. Many of the team members enjoy the application efficiency on its dashboard for incident reporting and request management. ----- Page: 1 / 22\ Nästa: [Next page](https://www.capterra.se/software/107225/sysaid?page=2) ## Links - [View on Capterra](https://www.capterra.se/software/107225/sysaid) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fi | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nb | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Structured Data