Vad är Spiceworks?
The Spiceworks IT Help Desk is purpose-built for IT pros, we have just what you need to run a better internal IT help desk and a better business. Start tackling tickets in minutes with free help desk software (on your server or in the cloud). Plus, it's more than just ticket tracking: understand (and change!) team behavior and articulate your value to the business. Get it free today!
Vem använder Spiceworks?
IT pros! There's nothing better than making our IT profesional's lives easier. No matter if you're a CTO, IT manager, IT support specialist, or sysadmin - Spiceworks has something for you.
Var kan Spiceworks användas?
Spiceworks videor och bilder
Jämför Spiceworks med liknande produkter
Funktioner i Spiceworks
- Diagnos verktyg
- Fjärråtkomst / kontroll
- Hantering av servicenivåavtal (SLA)
- Rapportering och analys
- Schemaläggning av underhåll
- Varningar / Eskalering
- Åtkomstkontroller / behörigheter
Spiceworks Hitta alternativ 2021 - Capterra Sverige
Recensioner av Spiceworks
Ideal free helpdesk for small to medium businesses
Kommentarer: Overall I have been very happy with Spiceworks, especially the community of users.
It's impossible to beat the cost of free. The product is well designed and functions extremely well for the job it is designed for.
Larger IT departments won't be able to route tickets to specific teams. It would be very nice if spiceworks could expand its offering to include sub service desks etc.
Help Desk Where You Want It
Kommentarer: Starting a new role in the organization that had no Help Desk and no history or structure; Spiceworks proved to be the single biggest one thing that could be done right that would yeild improved IT services to the organization. User responsibility shifted to reporting IT issues using email and overall satisfaction improved and service impacting issues due to weaknesses in infrastructure, bad procedures or mislaid processes were identified by the ticketing system and corrected.
I started using Spiceworks in the cloud and then copied the database and importing it to our VM and lost nothing. It is an efficient and easy to use platform. Adding techs and break-fix categories to track what needs to be improved proved to be successful. This allows IT to focus on root cause and then to deploy solutions to prevent the same.
The reports need to be streamlined to remove redundancy. Quantity is not always a good thing and by compressing and focusing on key areas the reporting could be a lot better and less fractured.
Spiceworks Help Desk
Kommentarer: Spiceworks has been very good for us as a Help Desk software. My admins and users had an easy time in implementing this software
Of course the cost since it is Free. Easy to deploy and users to understand
Does not have all the features and reports that others have, but that is offset by the price
Spiceworks is good for small companies
Kommentarer: It was great at the beggining but whe the company grew and the tool was not able to grow with us.
It's free and very useful for small companies, they don't have to spend any money to have a ticketing tool.
It doesn't have a knowledge base. The asset management was fine at the begginig but with more than 200 assets it became useless. Always was down because of the database management.
Simple Ticketing tool that gets the job done.
Simple and effortless tool to manage tickets.
Ads occupy a lot of space. Streamlining it and sprucing up with a new ui would be incredible.