--- description: Få detaljerad information om LiveAgent, dess användbarhet, funktioner, pris, fördelar och nackdelar från verifierade användarupplevelser. Läs recensioner och upptäck liknande verktyg på Capterra Sverige. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: LiveAgent: Pris och betyg 2026 - Capterra Sverige --- Breadcrumb: [Hem](/) > [Kundtjänstsystem](/directory/22/customer-service/software) > [LiveAgent](/software/102188/liveagent) # LiveAgent Canonical: https://www.capterra.se/software/102188/liveagent Page: 1 / 73\ Nästa: [Next page](https://www.capterra.se/software/102188/liveagent?page=2) > Bra kundservice börjar med bättre helpdesk-programvara. Få fler kunder genom att erbjuda utmärkt kundservice med LiveAgent > > Verdict: Rated **4.7/5** by 1783 users. Top-rated for **Sannolikhet att rekommendera**. ----- ## Overview ### Vem använder LiveAgent? Stort utbud av små och medelstora företag inom e-handel, telekom, försäkring, SaaS, startups och företag. Målkunderna är alla som förstår vikten av kundservice. ## Quick Stats & Ratings | Metric | Betygsättning | Detail | | **Totalt** | **4.7/5** | 1783 Recensioner | | Enkel användning | 4.6/5 | Based on overall reviews | | Kundtjänst | 4.7/5 | Based on overall reviews | | Valuta för pengarna | 4.6/5 | Based on overall reviews | | Funktioner | 4.6/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Sannolikhet att rekommendera) | ## Om leverantören - **Företag**: QualityUnit - **Founded**: 2004 ## Commercial Context - **Startpris**: 15,00 US$ - **Pricing model**: (Gratis provperiod) - **Prissättningsdetaljer**: Small: $9/agent/m. Medium: $29/agent/m. Large : $49/agent/m. - **Target Audience**: Egenföretagare, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Deployment & Platforms**: Moln, SaaS, webb-baserat, Windows (på platsl), Linux (på plats), Android (mobil), iPhone (mobil), iPad (mobil) - **Supported Languages**: engelska - **Available Countries**: Afghanistan, Albanien, Algeriet, Amerikanska Jungfruöarna, Amerikanska Samoa, Andorra, Angola, Anguilla, Antigua och Barbuda, Argentina, Armenien, Aruba, Australien, Azerbajdzjan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgien and 204 more ## Funktioner - Agentgränssnitt - Aktivitetspanel - Anpassningsbara formulär - Användningsspårning / Analytics - Automated Attendant - Automatiserad routing - Automatisk respons - Automatisk samtalsfördelning - Call Center-hantering - Chatbot - Chatt och meddelanden - Engagemangsspårning - Feedback-hantering - Fjärrstöd - Fjärråtkomst / kontroll - Flera kommunikationskanaler - Fleranvändarsamarbete - Flerkanalig datainsamling - Hantering av kunddata - Hantering av undersökning / omröstning - Incidentshantering - Inkorghantering - Inspelning - Inspelning av samtal - Klientportal - Kommunikationshantering - Kontaktledning - Kundchatt i realtid - Kundengagemang - Kundhistorik - Kundsegmentering - Kundupplevelseshantering - Kunskapshantering - Kvalitetshantering - Lead-hantering - Livechatt - Mobilåtkomst - Naturlig språkbehandling - Ombordstigning - PBX - Prestandamätningar - Problemspårning - Rapportering och analys - Röstmeddelande - Samtalsloggning - Samtalsövervakning - Skärmdelning - Spårning av källskatt - Task Automation - Undersökningar och feedback ... and 83 more features ## Integrations (129 total) - AVOXI - AWeber - Actio - ActiveCampaign - Adobe Commerce - Agile CRM - Asana - Avelia - Axigen - BigCommerce - Blogger - Bold BI - CS-Cart Store Builder - ChargeDesk - ClickFunnels ... and 114 more integrations ## Support Options - E-post / Kundtjänst - Vanliga frågor / Forum - Baskunskap - Telefonsupport - 24/7 (Live-support) - Chatt ## Category - [Kundtjänstsystem](https://www.capterra.se/directory/22/customer-service/software) ## Relaterade kategorier - [Kundtjänstsystem](https://www.capterra.se/directory/22/customer-service/software) - [Helpdesk-system](https://www.capterra.se/directory/30008/help-desk/software) - [Programvara för live-chatt](https://www.capterra.se/directory/30797/live-chat/software) - [Call Center](https://www.capterra.se/directory/30007/call-center/software) - [Programvaran för servicedeskServicedesk-program](https://www.capterra.se/directory/31027/service-desk/software) ## Alternativ 1. [Freshdesk](https://www.capterra.se/software/124981/freshdesk) — 4.5/5 (3434 reviews) 2. [Salesforce Sales Cloud](https://www.capterra.se/software/61368/salesforce) — 4.4/5 (18783 reviews) 3. [Zendesk Suite](https://www.capterra.se/software/164283/zendesk) — 4.4/5 (4079 reviews) 4. [LiveChat](https://www.capterra.se/software/62194/livechat) — 4.6/5 (1723 reviews) 5. [Tidio](https://www.capterra.se/software/144040/tidio-chat) — 4.7/5 (590 reviews) ## Recensioner ### "Great value for money from a EU based company" — 4.0/5 > **Karin** | *25 juni 2025* | Informationsteknologi och tjänster | Recommendation rating: 8.0/10 > > **Fördelar**: LiveAgent offers a fantastic 24/7 support team, allowing us to migrate quickly and efficiently. The system is based on familiar structures from other systems, making it quite user-friendly. > > **Nackdelar**: The migration was fast, but some reorganising had to be done. Thanks to the support team, we succeeded in getting a good result. Missing a few features from the previous system, but nothing critical for a smaller setup. > > A good system, very reasonable pricing, high value for money, and the company is EU-based, which is a priority. ----- ### "An essential tool that has transformed our customer support" — 5.0/5 > **Jacopo** | *3 maj 2026* | Informationsteknologi och tjänster | Recommendation rating: 10.0/10 > > **Fördelar**: The interface is intuitive and well-organised. No lengthy training required — everyone in the company uses it from day one without difficulty. Support has always been prompt and competent. Whenever we've needed assistance, issues have been resolved quickly without unnecessary delays. > > **Nackdelar**: The only area where we notice the trade-off of being an independent platform is in Google Workspace integration — it is functional but not as deeply embedded as we would ideally like. > > We have been using LiveAgent for many years as an IT consulting and services company, and we could no longer imagine working without it. For us, it is an essential tool: it enables us to manage tickets, live chats, and client requests in a well-organised and professional manner. What set LiveAgent apart from the competition is its constant evolution: the software is updated regularly with new features, without ever compromising on stability. Moreover, the ability to choose which modules to enable allows us to tailor it precisely to our business — without unnecessary functions that would weighing down the experience. We have also recommended it to several of our clients, who have adopted it with the same satisfaction. For anyone in need of a reliable, flexible, and always-up-to-date help desk solution, LiveAgent is the right choice. ----- ### "A Reliable All-in-One Helpdesk with Room for Polish" — 5.0/5 > **Verifierad recensent** | *19 april 2026* | Bokföring | Recommendation rating: 9.0/10 > > **Fördelar**: LiveAgent stands out for its strong value for money. You get a wide range of features—ticket management, live chat, email integration, and automation—without needing multiple tools. The ticket management system is particularly impressive, making it easy to track, prioritize, and resolve customer queries efficiently. I also found the interface quite intuitive, so onboarding new team members didn’t take much time. The messaging system, including email and live chat, works seamlessly and helps keep all communication in one place. Overall, it feels like a well-rounded solution for growing support teams. > > **Nackdelar**: While the platform is feature-rich, the interface can occasionally feel a bit cluttered, especially when navigating between different sections. Some advanced features require a learning curve, and initial setup—like configuring automation rules—can be slightly overwhelming. Customer support is generally helpful, but response times can vary depending on the issue complexity. > > My overall experience with LiveAgent has been very positive. It has significantly improved how we handle customer interactions by centralizing communication and streamlining workflows. The ease of use combined with robust features makes it suitable for both small businesses and scaling teams. Once you get familiar with the system, it becomes an indispensable tool for managing customer support efficiently. ----- ### "Not nearly as robust as Freshdesk" — 3.0/5 > **Alex** | *3 maj 2026* | Turistföretag | Recommendation rating: 3.0/10 > > **Fördelar**: It was well priced, although unfortunately the functionality is not great compared to Freshdesk, which we switched from. It has a few great features - one in particular is the ability to "postpone" a ticket until a certain date, but lacks many other. > > **Nackdelar**: It's a bit buggy, and some things are just plain stupid - eg, you can only have one window open at a time, which makes using 2 screens to compare notes from one ticket to another impossible, for instance. Several other things don't work well - it loses the connection very easily, sometimes causing a complete loss of what you were doing, and merging tickets is a pain compared to Freshdesk, where all you had to do was click on the tickets you wanted to merge and selecting "merge." Even closing a number of tickets at once in LiveAgent is painful, as it requires approving the step THREE times. I asked Customer Service to change that, but they think it's how it should be. In general, Freshdesk was a much more robust product and we are considering switching back to it at the end of our contract - which we asked to terminate shortly after onboarding but we were told we could not do. I believe a company should hold its customer because they provide great value, not because they are stuck in a contract. > > Not great, sadly. We switched from Freshdesk because of a steep increase in price, but quickly learned that you get what you pay for. ----- ### "Great (new to us) product" — 5.0/5 > **Scott** | *3 maj 2026* | Fotografi | Recommendation rating: 9.0/10 > > **Fördelar**: LiveAgent has been great from the first time we reached out through onboarding. The simple interface makes for easy navigation and the integration with 2talk keeps emails and phone calls in the same place. Our team loves it\! We have become more efficient since we started and are looking to add on additional features to improve our customer service even more. Their customer support is great. Whenever we have had a question they are quick to answer. Being able to assign and sort the tickets is simple and the value of the product you get is amazing. They could charge more, but we're so happy they don't. > > **Nackdelar**: I am not sure there was anything we didn't like, but we will keep you posted if we find anything worth reporting. ;) > > The customer service is amazing and they have been there to help with any questions we may have. The UI is fairly simple, so we didn't have many questions to start, but they were there to onboard us and get us up and running quickly. ----- Page: 1 / 73\ Nästa: [Next page](https://www.capterra.se/software/102188/liveagent?page=2) ## Links - [View on Capterra](https://www.capterra.se/software/102188/liveagent) ## This page is available in the following languages | Locale | URL | | da | | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fi | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | ko | | | nb | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Structured Data