--- description: Få detaljerad information om Enghouse Contact Center, dess användbarhet, funktioner, pris, fördelar och nackdelar från verifierade användarupplevelser. Läs recensioner och upptäck liknande verktyg på Capterra Sverige. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Enghouse Contact Center: Pris och betyg 2026 - Capterra Sverige --- Breadcrumb: [Hem](/) > [Call Center](/directory/30007/call-center/software) > [Enghouse Contact Center](/software/1014147/enghouse-contact-center) # Enghouse Contact Center Canonical: https://www.capterra.se/software/1014147/enghouse-contact-center Page: 1 / 2\ Nästa: [Next page](https://www.capterra.se/software/1014147/enghouse-contact-center?page=2) > Callcenter-lösningar för SMBs till globala storföretag med flera anläggningar. Microsoft Teams-certifierad. Alternativ: moln, hybrid eller lokalt. > > Verdict: Rated **4.5/5** by 21 users. Top-rated for **Sannolikhet att rekommendera**. ----- ## Overview ### Vem använder Enghouse Contact Center? full täckning på marknaden: från 10–1 000-tals anställda. Inkluderar branscherna: finansinstitut, sjukvård, myndigheter, offentlig sektor, samhällsservice, utbildning, högteknologi, tjänsteorganisationer, utkontraktering av affärsprocesser (business process outsourcing, BPO) och telekom/återförsäljare (tillgänglig som vitmärkt) ## Quick Stats & Ratings | Metric | Betygsättning | Detail | | **Totalt** | **4.5/5** | 21 Recensioner | | Enkel användning | 4.7/5 | Based on overall reviews | | Kundtjänst | 4.4/5 | Based on overall reviews | | Valuta för pengarna | 4.2/5 | Based on overall reviews | | Funktioner | 4.3/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Sannolikhet att rekommendera) | ## Om leverantören - **Företag**: Enghouse Interactive - **Location**: Markham, USA - **Founded**: 1998 ## Commercial Context - **Startpris**: 65,00 US$ - **Pricing model**: (Free version available) - **Target Audience**: 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Deployment & Platforms**: Moln, SaaS, webb-baserat, Windows (Desktop), Windows (på platsl) - **Supported Languages**: engelska, franska, nederländska, portugisiska, spanska, tyska - **Available Countries**: Argentina, Australien, Belgien, Bolivia, Brasilien, Chile, Colombia, Danmark, Ecuador, Falklandsöarna, Finland, Frankrike, Franska Guyana, Guyana, Irland, Israel, Italien, Kanada, Mexiko, Nederländerna and 16 more ## Funktioner - Agentgränssnitt - Arbetsledning - Automatiserad routing - Automatisk uppringare - CRM - Call Scripting - Chatbot - IVR - Inspelning av samtal - Instrumentbräda - Integration av datatelefoni - Kontaktledning - Kvalitetshantering - Köhantering - Rapportering och analys - Samtalsdirigering - Samtalsloggning - Samtalsöverföring - Samtalsövervakning ## Integrations (8 total) - Calabrio ONE - CommunityWFM - Freshdesk - Instagram - ServiceNow - Siebel CRM - Viber - WhatsApp ## Support Options - E-post / Kundtjänst - Vanliga frågor / Forum - Baskunskap - Telefonsupport - 24/7 (Live-support) - Chatt ## Category - [Call Center](https://www.capterra.se/directory/30007/call-center/software) ## Relaterade kategorier - [Call Center](https://www.capterra.se/directory/30007/call-center/software) - [Callcenter-system](https://www.capterra.se/directory/32035/contact-center/software) ## Alternativ 1. [LiveAgent](https://www.capterra.se/software/102188/liveagent) — 4.7/5 (1783 reviews) 2. [Zendesk Suite](https://www.capterra.se/software/164283/zendesk) — 4.4/5 (4079 reviews) 3. [XCALLY](https://www.capterra.se/software/136894/xcally) — 4.8/5 (130 reviews) 4. [Aircall](https://www.capterra.se/software/144486/aircall) — 4.2/5 (460 reviews) 5. [3CX](https://www.capterra.se/software/158704/3cx) — 4.4/5 (465 reviews) ## Recensioner ### "Our pleasant experience of working together with Enghouse Presence Suite" — 5.0/5 > **Sergio** | *23 juli 2021* | Outsourcing/Offshoring | Recommendation rating: 10.0/10 > > **Fördelar**: What we like the most about this software is that it is extremely powerful, since it offers all the features that a BPO company needs to provide a high quality service to its clients. On the other hand, the ease they offer to know the architecture of their database together with the training to integrate third-party software is extremely useful for the tropicalization of services for any type of client. > > **Nackdelar**: Nothing. We are very happy with ENghouse Presence Suite and the associated services that you offer. > > We have been users of this system since 2003 and we have collaborated bi-directionally creating value for our company's clients. We think it is the best software on the market. ----- ### "Call Center Software that can significantly impact your metrics" — 4.0/5 > **John** | *17 oktober 2022* | Kundservice | Recommendation rating: 8.0/10 > > **Fördelar**: Most of the system is very intuitive/easy to navigate from a user standpoint. There are many combinations of features for call/email/ and SMS delivery. > > **Nackdelar**: The admin part of the system can be complicated and little cumbersome. More custom reporting, either for free or at a reasonable cost, would be welcome. > > If you use the product "out of the box", it is easy to use and support. If you customize it heavily, it is still easy to use but administration, planning, and updates are cumbersome and can be very expensive. ----- ### "Mid range product" — 3.0/5 > **Madison** | *21 mars 2022* | Fastighet | Recommendation rating: 6.0/10 > > **Fördelar**: Queue management in a contact centre environment is made easier. > > **Nackdelar**: Reporting and Wallboard need some serious work to be usable. I am looking forward to implementing webchat and social media management in the future. Ideally, I would be able to introduce API links so that a downloaded transcript of both were added to our document repository, but I don't think this feature is available at the moment. > > Queue management and performance management of the team made easy; some significant improvement can be made to the reporting/daily performance visibility in the form of a customisable wall board. ----- ### "A contact center solution that's growing with our business" — 4.0/5 > **Simon** | *23 september 2021* | Ideell organisationsledning | Recommendation rating: 9.0/10 > > **Fördelar**: Integration with Skype for Business and ambitions towards MS Teams at the time. A simple user interface for our contact centre agents which required very little training to get staff up and running. > > **Nackdelar**: Out of the box reporting is limited but with access to the database we have managed to create all the reports and dashboards we need. ----- ### "Review of Touch Point Call Center" — 4.0/5 > **Bruce** | *18 juli 2023* | Sjukhus och hälsovård | Recommendation rating: 8.0/10 > > **Fördelar**: The GUI interface is easy to use. The original Zeacom interface was much better according to the user. > > **Nackdelar**: Not enough training for the Admins and the users. The user's had many complaints and issues that would have been easily rectified by more training before go live. ----- Page: 1 / 2\ Nästa: [Next page](https://www.capterra.se/software/1014147/enghouse-contact-center?page=2) ## Links - [View on Capterra](https://www.capterra.se/software/1014147/enghouse-contact-center) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | | sv | | ----- ## Structured Data